Sofitel Гуанчжоу Санрич 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.3/5 Отзывов: 1 307

Sofitel Гуанчжоу Санрич - Image 1
Sofitel Гуанчжоу Санрич - Image 2
Sofitel Гуанчжоу Санрич - Image 3
Sofitel Гуанчжоу Санрич - Image 4
988 Guangzhou Da Dao Zhong, Tianhe District, 510620 GUANGZHOU, Китай

Описание

Особенности отеля

  • 5 минут езды от Восточного вокзала и 40 минут от аэропорта.

  • Рядом с известными туристическими достопримечательностями

  • Эксклюзивные туалетные принадлежности Lavin

  • Великолепная кухня в 5 ресторанах и барах.

  • Сочетание французского искусства жить и местной утонченности Гуанчжоу.

Наши номера

Расположение отеля

Sofitel Гуанчжоу Санрич

988 Guangzhou Da Dao Zhong, Tianhe District
510620 GUANGZHOU
Китай

GPS:23.138408, 113.315649

Телефон
Факс +86 20 3883 3333

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Домашние животные не допускаются
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.3/5  Отзывов: 1 307

Рейтинг TripAdvisor  4.9/5  Отзывов: 7 540

❌ Avoid! Paid for a Suite, got "Self-Service" & Management MIA

Примечание: Tripadvisor 1.0/5

MingHow L Реальные отзывы TripAdvisor

If you are planning to book a Suite at Sofitel Guangzhou Sunrich expecting luxury service, think twice. As a loyal Accor member, this was hands down the worst Sofitel experience I have had in years. 1. "Self-Service" Experience We paid cash for a Suite, yet we were left waiting for 1.5 hours because the room wasn't ready, not until 5:15 p.m. The worst part? No one informed us about the progress. We had to proactively ask and chase staff just to give an update and swipe us up to the lounge. There is zero proactive service here. 2. Unprofessional Lounge Staff (Lee Li) When we got to the lounge, the staff member Lee Li was incredibly dismissive. He handed us without a word about breakfast hours, lounge benefits (Happy Hour), or gym location. It felt like he just wanted to get rid of us. Zero SOP adherence. No compensation for such "late" check-in. 3. Duty Manager "Missing in Action" (Duty Manager Xu or EVE) When things go wrong, you expect management to step in. However, the Duty Manager, Eve (Manager Xu), decided to play "hide and seek." She was informed of our 1.5-hour wait and distress but chose not to appear or contact us until we demanded to speak to a supervisor. A manager who hides from guests instead of solving problems is a clear sign of poor hotel leadership. Later, she offered a late check-out for compensation (again, Platinum status entitles this), nothing of meaning and value is offered as a solution. Fullstop. 12/31 - 01/02, Sofitel Artist Suite 100m^2, Guest Sim. Verdict: Old hardware is forgivable, but arrogant service and negligent management are not. Do not stay here if you value your time and mood. Not Recommended.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Guangzhou Sunrich. We value the insights of our loyal Accor members and sincerely apologize for the experience you described, which does not reflect our commitment to exceptional service. We regret the delay in your suite's readiness and understand the frustration caused by the lack of communication during that time. Our goal is to ensure a seamless check-in experience, and we acknowledge the importance of keeping our guests informed. Furthermore, we are disappointed to hear about your interactions with our lounge staff. It is our responsibility to provide comprehensive information about our services, and it is concerning that this was not delivered in your case. Additionally, I would like to express my apologies for the absence of our Duty Manager during a critical moment. We strive for effective leadership and management presence, especially when our guests require assistance. Your comments will be taken seriously as we continuously seek to improve our service standards. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future. Best regards, Sofitel Guangzhou Sunrich

Good choice of staying in Tianhe

Примечание: Tripadvisor 5.0/5

Michael L Реальные отзывы TripAdvisor

I stayed in the premuim room (45 sqm). Location is close fo the city centre and not too far from public transport. Higher floor is better and some could see the Canton Tower. There are lots of food options nearby. Services provided by the hotel is good as well, e.g. wifi in the room, clothes cleaning, swimming pool. And I enjoyed the spa (on additional cost). Shout out to Kayla Bin for her excellent service.

Dear Valuable Guest, Bonjour! Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our spacious rooms and the delicious breakfast. Your positive comments motivate us to keep up the good work and continue providing our guests with a comfortable and enjoyable stay. At the same time, we sincerely appreciate your honesty regarding areas where we can improve. We understand that while you had a pleasant experience overall, there is still room for us to enhance our facilities, service, environment, and hygiene standards to meet your expectations fully. Please rest assured that your comments have been shared with our team, and we are actively working on implementing improvements to ensure a more perfect experience for our guests in the future. Our goal is to provide a welcoming, clean, and well-equipped environment along with attentive service that makes every guest feel valued and cared for. Your constructive feedback is invaluable in helping us identify specific aspects that need attention, and we are committed to making the necessary adjustments. We truly appreciate your support and understanding. We hope to have the opportunity to welcome you back soon, so we can demonstrate our dedication to excellence and provide you with an even better stay. Thank you once again for your valuable review, and we look forward to serving you better next time. Warm regards, Guest Experience Team

Massage at SPA

Примечание: Tripadvisor 5.0/5

Сергей К Реальные отзывы TripAdvisor

Stay at hotel in Novamber 2025, look for SPA at 7th floor. It was excellent. I go to massage to Lily, she was best. I have good relax. I recomend her for perfect massage.

Dear Valued Guest, Bonjour and Thank you for sharing your wonderful experience from your stay in November 2025. We are delighted to hear that you enjoyed our 7th-floor spa and that your massage with Lily provided you with such perfect relaxation. Your high recommendation is the greatest compliment to her skill and dedication. We have shared your kind words with Lily and the entire spa team, who are truly encouraged by your feedback. We look forward to welcoming you back for another rejuvenating experience in the future. Warm regards, Guest Experience Team

Great

Примечание: Tripadvisor 5.0/5

Ebraahim A Реальные отзывы TripAdvisor

Very good massage kayla nice Pierson good place very good atmosphere all around the place all the staff was very friendly

Dear Valuable Guest, Bonjour! Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our spacious rooms and the delicious breakfast. Your positive comments motivate us to keep up the good work and continue providing our guests with a comfortable and enjoyable stay. At the same time, we sincerely appreciate your honesty regarding areas where we can improve. We understand that while you had a pleasant experience overall, there is still room for us to enhance our facilities, service, environment, and hygiene standards to meet your expectations fully. Please rest assured that your comments have been shared with our team, and we are actively working on implementing improvements to ensure a more perfect experience for our guests in the future. Our goal is to provide a welcoming, clean, and well-equipped environment along with attentive service that makes every guest feel valued and cared for. Your constructive feedback is invaluable in helping us identify specific aspects that need attention, and we are committed to making the necessary adjustments. We truly appreciate your support and understanding. We hope to have the opportunity to welcome you back soon, so we can demonstrate our dedication to excellence and provide you with an even better stay. Thank you once again for your valuable review, and we look forward to serving you better next time. Warm regards, Guest Experience Team

Memorable Journey

Примечание: Tripadvisor 5.0/5

OLIVA L Реальные отзывы TripAdvisor

The hotel is elegant and comfortable. And the excellent service from Guest Relations staff Lilya has made my stay more wonderful. She was attentive, friendly and helpful. Highly recommended!

Dear Guest, Bonjour! Warm Greetings from Sofitel Guangzhou Sunrich! We very much appreciate your comments regarding your stay at the Sofitel Guangzhou Sunrich. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Julia Guest Relations Manager

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Другие интернет-пользователи оценили наш отель

  • 1 774 Отзывов 9.3/10 Расположение
  • 3 053 Отзывов 8.7/10 Номер
  • 4 194 Отзывов 8.9/10 Сервис
  • 72 Отзывов 7.3/10 Интернет
  • 1 833 Отзывов 9/10 Атмосфера
  • 1 359 Отзывов 8.8/10 Чистота
  • 1 235 Отзывов 8.7/10 Комфорт
  • 1 012 Отзывов 9.1/10 Завтрак

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