巴勒莫中心美居酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 601 评论

保证最优惠房价
巴勒莫中心美居酒店 - Image 1
巴勒莫中心美居酒店 - Image 2
巴勒莫中心美居酒店 - Image 3
巴勒莫中心美居酒店 - Image 4
Via Mariano Stabile 112, 90139 巴勒莫, 意大利

描述

酒店其他优惠

  • 60 兆免费无线网络覆盖整个酒店

  • 欢迎您携带宠物狗入住。我们为 4 条腿的朋友准备了宠物狗站。

  • 每天供应欧陆式早餐！

  • Champions League ed Europa League in the Lobby Tv!

  • 氛围轻松的小酒馆，供应经典的西西里美食！

我们的客房

酒店位置

巴勒莫中心美居酒店

Via Mariano Stabile 112
90139 巴勒莫
意大利

GPS:38.123982, 13.360426

电话
传真 +39 091 611 6822

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 欢迎宠物
  • 穿梭巴士
  • 轮椅可通行
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

Bar I'm

您可以来酒店的酒吧，和家人或朋友们一起放松休息，与同事们会面。您将会品尝到各种美味饮品、西西里葡萄酒和精酿啤酒。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  601 评论

TripAdvisor 评级  4.0/5  2,554 评论

Don’t book the annex apartments

Tripadvisor 评级 2.0/5

Davekelz 家庭住宿 - 经 TripAdvisor 认证的评论

We went to the Mercure for a family break for our dads 60th it’s rare we’re all together so was excited about this trip but beware of what they call the annex room it’s streets away and horrible they will move you at a massive surcharge the rooms were ok and clean but the smell in the lifts are terrible like sewage some of the staff were helpful and friendly but some come across rude and unhelpful overall ok but as I said don’t book the annex apartments they are not good

Dear Davekelz, Thank you for sharing your feedback about your recent stay with us. We are truly sorry to hear that your experience in the annex apartments did not meet your expectations and impacted your family trip. Our annex rooms are located in a separate building, and while we strive to ensure they meet the same standards of cleanliness and comfort as the main building, we regret that this was not your perception. The smell in the elevator you mentioned is unacceptable, and we will immediately investigate and address this issue to prevent recurrence. Regarding the surcharge for room changes, we understand your concerns, and we apologize if the explanation provided did not meet your expectations. Our staff is trained to assist with such requests as best as possible while considering room availability and operational constraints. It’s great to hear that you found some of our team members helpful and friendly. Your feedback regarding others will be shared with our team to ensure we consistently provide the warm and accommodating service we are known for. We deeply regret that your special family occasion was marred by these issues and hope you might consider giving us another chance in the future. Please feel free to reach out directly should you decide to stay with us again, so we can ensure a seamless and pleasant experience. Kind regards,

Skip this hotel and try another one…

Tripadvisor 评级 1.0/5

N6150QPemiliam Friends getaway - 经 TripAdvisor 认证的评论

I am trying to be positive, objective and factual. The hotel is filthy and dirty: It smells and the odors are offensive It’s old and badly maintained Rooms on the first floor look out to garbage that smells and the windows open to some cement and metal pillars A lot of the rooms have windows that open to a stairwell and anyone or better said anything like a rat can come visit you. In general because the hotel offers cheap rates is used by group tours and if you are an independent traveler run away from this hotel It is definitely not 4 stars, i’d say perhaps 2? It is uncomfortable to stay in this hotel. Very much so…

Dear Guest, Thank you for taking the time to share your feedback, and we deeply regret that your experience with us was far from satisfactory. We sincerely apologize for the issues you encountered during your stay and the discomfort you felt. Your comments are invaluable, and I want to personally address each concern raised. We are truly sorry to hear that the cleanliness and condition of the hotel did not meet your expectations. This is certainly not the standard we strive for, and I can assure you that we take your comments very seriously. We will conduct a thorough review of our housekeeping practices and maintenance procedures to address any lapses in cleanliness or maintenance. Regarding the odors you experienced, we apologize for any unpleasant smells you encountered. This is certainly not acceptable, and we will investigate the source of the issue to ensure it is resolved. We also regret that the room you were assigned overlooked an area with unpleasant views and odors. We aim to provide our guests with comfortable and relaxing accommodations, and we understand that this experience was far from that. We will consider improving the ventilation and exploring other ways to make these areas more pleasant for future guests. As for the rooms with windows opening into the stairwell, we understand how unsettling this can be. While we try to provide diverse room options, we are reviewing the security and comfort of these spaces to ensure they meet the standards we promise to our guests. We also regret that you felt the hotel’s price point and clientele did not align with your expectations. We strive to provide good value for money, but we understand that this might not have been the right fit for an independent traveler like yourself. We appreciate your feedback on this, and we will use it to refine the experience we offer to our guests. We are truly sorry that your stay was uncomfortable, and we want to assure you that we are taking immediate steps to address these issues. Your comments will be used as constructive criticism to improve our services and facilities. We hope you will consider giving us another chance in the future, as we are committed to ensuring a much better experience for our guests. Thank you again for your honest feedback. Best regards,

Just right for our travels

Tripadvisor 评级 4.0/5

BobC314 经 TripAdvisor 认证的评论

Being American the place grows on you 4 star is different in Sicily then US . It is very clean and very comfortable. Large rooms and The beds are comfortable to sleep in. Bathrooms large but unfortunately many have high tubs. Wifi could be much better Staff are great especially the 2 yourger women at the front desk who seemed to work as a pair. Very friendly and accomodating. They smiled and greeded me happily upon our return trip. The lounge is a bit crowded. Breakfast is incredible and you have Barbara the Barista making your fresth coffee. The breakfast staff work really hard to keep the food coming as it is very crowded at times. Great location with many, many restuarants on each block but it isa quiet block. A block from Via Roma with everything

Terrible Experience - Not Worth the Price!

Tripadvisor 评级 1.0/5

yamini87 Friends getaway - 经 TripAdvisor 认证的评论

This was the worst hotel stay of my life. The room was not cleaned properly, with rubbish left on the coffee table and bedside. Fresh towels were only provided after we specifically requested them. The breakfast was disappointing, and the duvet was dirty. Even the paper cups provided for tea and coffee were of poor quality. To top it all off, we were made to stay in a different building from the main hotel, which was never mentioned during the booking process. For the price we paid, this experience was absolutely not worth it. Highly disappointed and would not recommend.

Dear Guest, Thank you for taking the time to share your feedback, and I’m very sorry to hear about your recent experience at our hotel. Please accept our sincere apologies for the issues you encountered, as this is certainly not the standard we strive to deliver to our valued guests. I’m truly sorry that the cleanliness of your room did not meet expectations and that you had to request fresh towels—this should have been taken care of without you needing to ask. I understand how disappointing it must have been to arrive and find the room not up to standard, as well as breakfast not meeting your expectations. We are also addressing the quality of the in-room items, such as the cups, to ensure that they enhance rather than detract from your experience. Additionally, I apologize for any inconvenience caused by being placed in a different building. I understand that it would have been helpful to have had more transparency about this arrangement during the booking process. We’re currently working to improve how we communicate this to future guests so that there are no surprises upon arrival. Please know that we’re taking your feedback very seriously and have already discussed it with our team to ensure these concerns are addressed. If there’s anything more we can do to make it right, we’d be grateful for the opportunity. Thank you again for your feedback, and I hope you will consider giving us another chance in the future. Warm regards,

Great stay at the Mercure

Tripadvisor 评级 5.0/5

818jocelynel 经 TripAdvisor 认证的评论

We really enjoyed our 4 night stay at the hotel in their “privilege room” it was spacious, well appointed with a comfortable bed. The location was convenient to walk to the historic centro. Had to pay25 Euro per day to valet park our car as parking is difficult to find on the street. Would still highly recommend staying here.

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 1,047 评论 9.1/10 位置
  • 1,223 评论 7.5/10 房间
  • 1,046 评论 8.8/10 服务
  • 32 评论 5.5/10 上网
  • 815 评论 8/10 早餐
  • 750 评论 7/10 舒适度
  • 435 评论 7.1/10 清洁度
  • 236 评论 6/10 设施

支持方 Trustyou

我们在附近的其他酒店

我们位于 巴勒莫 的所有酒店

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。