Mercure Palermo Centro 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.3/5 Отзывов: 509

Гарантия
лучшей цены
Mercure Palermo Centro - Image 1
Mercure Palermo Centro - Image 2
Mercure Palermo Centro - Image 3
Mercure Palermo Centro - Image 4
Via Mariano Stabile 112, 90139 PALERMO, Италия

Описание

Особенности отеля

  • Free WIFI 60 mega throughout the hotel

  • Your dog is welcome here. Dog Station ready for our 4-legged friends!!

  • Our continental breakfast is available every day!

  • Champions League ed Europa League in the Lobby Tv!

  • Lovely bistro with typical Sicilian cuisine!

Наши номера

Забронировать этот отель
Номер 1

Расположение отеля

Mercure Palermo Centro

Via Mariano Stabile 112
90139 PALERMO
Италия

GPS:38.123982, 13.360426

Телефон
Факс +39 091 611 6822

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Можно с животными
  • Трансфер
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере
Рядом с отелем
  • Парковка

Bar I'm

Relax with family or friends, meet your colleagues at the hotel bar. You will find a wide selection of delicious drinks, Sicilian wines and craft beers.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.3/5  Отзывов: 509

Рейтинг TripAdvisor  3.9/5  Отзывов: 2 605

Ok rooms but very unfriendly reception staff

Примечание: Tripadvisor 2.0/5

highflypc69 Реальные отзывы TripAdvisor

RERATE THIS HOTEL TO A 2 STAR

Примечание: Tripadvisor 1.0/5

colleen0410 Реальные отзывы TripAdvisor

Dear Colleen, thank you for taking the time to share your feedback with us. We are truly sorry to read that your experience did not reflect the standards of hospitality and comfort that we aim to provide to all our guests. The cleanliness of our rooms is one of our top priorities, and we sincerely regret the issue you encountered with the bed linen. This is far from the quality we want to guarantee, and we have already shared your remarks with our housekeeping department to ensure that stronger checks are carried out before a room is released. Equally, we are very concerned by your impression of our reception team. Courtesy and attentiveness should always characterize our service, and we apologize if you felt treated with indifference. Your comments will be used to reinforce training and awareness, as our goal is to make every guest feel listened to and cared for. We do hope you might consider giving us another chance in the future: it would be our commitment to offer you a far more positive and comfortable experience, worthy of the expectations you had when choosing our hotel. Kind regards Andrea Stancato General Manager Hotel Mercure Palermo Centro

Awful hotel

Примечание: Tripadvisor 1.0/5

melissamM763PQ Реальные отзывы TripAdvisor

Dear Mimi, Thank you for sharing your impressions of your recent stay at Mercure Palermo Centro. We are truly sorry to read that your experience did not meet your expectations and that several aspects of your stay left you disappointed. Cleanliness and comfort are fundamental priorities for us, and it is concerning to learn that the room condition, bathroom maintenance, and bed comfort were not up to standard. Please accept our sincere apologies for the inconvenience caused. We have already shared your comments with our housekeeping and maintenance teams so that they can immediately review and address these issues, as well as reinforce our quality controls. We also regret that our breakfast selection did not satisfy you. Our buffet usually includes a variety of sweet and savory options, and we are constantly working to expand and improve it in line with guest preferences. Your feedback will help us in this process. We take your remarks very seriously, as our goal is to offer a welcoming and comfortable stay for all our guests. We hope you may give us another opportunity in the future to provide you with the quality experience that reflects the standards of Mercure Hotels. Kind regards, Andrea Stancato General Manager Hotel Mercure Palermo Centro

Reception and security

Примечание: Tripadvisor 3.0/5

enginantonio Семьи - Реальные отзывы TripAdvisor

Thank you for taking the time to share your detailed feedback regarding your recent stay at Hotel Mercure Palermo Centro. We greatly value your input as a loyal Platinum Accor member, and we sincerely apologize for the aspects of your experience that did not meet your expectations or our usual standards. We regret to hear about the security concerns you encountered in the adjacent building, particularly with the sliding door’s delayed closure and the lack of additional security measures for the lift and stairs. This is not the level of safety and comfort we strive to provide, and we apologize for any unease this caused. We also regret that the issue raised at reception regarding the door’s timing was not promptly addressed. Please rest assured that we are reviewing these matters with our team to ensure immediate improvements are made to enhance security protocols. Additionally, we are deeply sorry for the disappointing interaction at reception on July 27th regarding your request for drinks after the bar’s closure. We understand how important it is to provide exceptional service, especially for our valued Platinum guests, and we regret that the response you received was not courteous or accommodating. This falls short of the hospitality standards we uphold across Accor properties, and we will address this with our staff to ensure such interactions are handled with the professionalism and warmth you deserve. We truly appreciate your loyalty and feedback, which help us improve our services. We would be honored to welcome you back to demonstrate the high standards of comfort and hospitality that define the Mercure experience. Should you plan another visit, please feel free to contact us directly so we can ensure a seamless and enjoyable stay. Best regards, Andrea Stancato General manager

Public areas good – room a complete letdown: Not Mercure standard.

Примечание: Tripadvisor 1.0/5

Philipp1356 Реальные отзывы TripAdvisor

Dear Guest, Thank you for taking the time to share your detailed feedback about your stay at Hotel Mercure Palermo Centro. We sincerely apologize for the aspects of your experience that did not meet your expectations or our usual standards. We are pleased to hear that you found our staff at reception, the bar, and the restaurant friendly and that you enjoyed the breakfast. However, we deeply regret the discomfort caused by the high noise levels in the restaurant/breakfast area due to inadequate soundproofing. We also apologize for the unpleasant experience of passing through an area with cooking odors on your way to the room, as well as the outdated condition of the room itself, including the wardrobe, painting, and safe. Your comments about the air conditioning, balcony, and the state of the bathroom amenities, particularly the socket and toilet brush, are concerning, and we will address these issues immediately with our maintenance and housekeeping teams to ensure they are rectified. We understand how disappointing it is when a stay does not reflect the quality expected from a Mercure hotel, and we are sorry that your experience fell short. Your feedback is invaluable, and we will use it to improve our facilities and services, including addressing the soundproofing, odor issues, and room conditions you mentioned. We hope you might consider giving us another opportunity to provide you with a stay that truly reflects our commitment to guest satisfaction. Thank you again for your review. Best regards, Andrea Stancato General manger

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 1 133 Отзывов 8.9/10 Расположение
  • 1 273 Отзывов 7.1/10 Номер
  • 1 041 Отзывов 8.2/10 Сервис
  • 41 Отзывов 4/10 Интернет
  • 967 Отзывов 8.1/10 Завтрак
  • 774 Отзывов 6.8/10 Комфорт
  • 437 Отзывов 6.6/10 Чистота
  • 263 Отзывов 4.8/10 Удобства

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