Mercure Palermo Centro 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.3/5 Отзывов: 599

Гарантия
лучшей цены
Mercure Palermo Centro - Image 1
Mercure Palermo Centro - Image 2
Mercure Palermo Centro - Image 3
Mercure Palermo Centro - Image 4
Via Mariano Stabile 112, 90139 PALERMO, Italy

Описание

Особенности отеля

  • Free WIFI 60 mega throughout the hotel

  • Your dog is welcome here. Dog Station ready for our 4-legged friends!!

  • Our continental breakfast is available every day!

  • Champions League ed Europa League in the Lobby Tv!

  • Lovely bistro with typical Sicilian cuisine!

Наши номера

Расположение отеля

Mercure Palermo Centro

Via Mariano Stabile 112
90139 PALERMO
Italy

GPS:38.123982, 13.360426

Телефон
Факс +39 091 611 6822

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Можно с животными
  • Трансфер
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере
Рядом с отелем
  • Парковка

Bar I'm

Relax with family or friends, meet your colleagues at the hotel bar. You will find a wide selection of delicious drinks, Sicilian wines and craft beers.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.3/5  Отзывов: 599

Рейтинг TripAdvisor  4.0/5  Отзывов: 2 554

Don’t book the annex apartments

Примечание: Tripadvisor 2.0/5

Davekelz Семьи - Реальные отзывы TripAdvisor

We went to the Mercure for a family break for our dads 60th it’s rare we’re all together so was excited about this trip but beware of what they call the annex room it’s streets away and horrible they will move you at a massive surcharge the rooms were ok and clean but the smell in the lifts are terrible like sewage some of the staff were helpful and friendly but some come across rude and unhelpful overall ok but as I said don’t book the annex apartments they are not good

Dear Davekelz, Thank you for sharing your feedback about your recent stay with us. We are truly sorry to hear that your experience in the annex apartments did not meet your expectations and impacted your family trip. Our annex rooms are located in a separate building, and while we strive to ensure they meet the same standards of cleanliness and comfort as the main building, we regret that this was not your perception. The smell in the elevator you mentioned is unacceptable, and we will immediately investigate and address this issue to prevent recurrence. Regarding the surcharge for room changes, we understand your concerns, and we apologize if the explanation provided did not meet your expectations. Our staff is trained to assist with such requests as best as possible while considering room availability and operational constraints. It’s great to hear that you found some of our team members helpful and friendly. Your feedback regarding others will be shared with our team to ensure we consistently provide the warm and accommodating service we are known for. We deeply regret that your special family occasion was marred by these issues and hope you might consider giving us another chance in the future. Please feel free to reach out directly should you decide to stay with us again, so we can ensure a seamless and pleasant experience. Kind regards,

Skip this hotel and try another one…

Примечание: Tripadvisor 1.0/5

N6150QPemiliam Friends getaway - Реальные отзывы TripAdvisor

I am trying to be positive, objective and factual. The hotel is filthy and dirty: It smells and the odors are offensive It’s old and badly maintained Rooms on the first floor look out to garbage that smells and the windows open to some cement and metal pillars A lot of the rooms have windows that open to a stairwell and anyone or better said anything like a rat can come visit you. In general because the hotel offers cheap rates is used by group tours and if you are an independent traveler run away from this hotel It is definitely not 4 stars, i’d say perhaps 2? It is uncomfortable to stay in this hotel. Very much so…

Dear Guest, Thank you for taking the time to share your feedback, and we deeply regret that your experience with us was far from satisfactory. We sincerely apologize for the issues you encountered during your stay and the discomfort you felt. Your comments are invaluable, and I want to personally address each concern raised. We are truly sorry to hear that the cleanliness and condition of the hotel did not meet your expectations. This is certainly not the standard we strive for, and I can assure you that we take your comments very seriously. We will conduct a thorough review of our housekeeping practices and maintenance procedures to address any lapses in cleanliness or maintenance. Regarding the odors you experienced, we apologize for any unpleasant smells you encountered. This is certainly not acceptable, and we will investigate the source of the issue to ensure it is resolved. We also regret that the room you were assigned overlooked an area with unpleasant views and odors. We aim to provide our guests with comfortable and relaxing accommodations, and we understand that this experience was far from that. We will consider improving the ventilation and exploring other ways to make these areas more pleasant for future guests. As for the rooms with windows opening into the stairwell, we understand how unsettling this can be. While we try to provide diverse room options, we are reviewing the security and comfort of these spaces to ensure they meet the standards we promise to our guests. We also regret that you felt the hotel’s price point and clientele did not align with your expectations. We strive to provide good value for money, but we understand that this might not have been the right fit for an independent traveler like yourself. We appreciate your feedback on this, and we will use it to refine the experience we offer to our guests. We are truly sorry that your stay was uncomfortable, and we want to assure you that we are taking immediate steps to address these issues. Your comments will be used as constructive criticism to improve our services and facilities. We hope you will consider giving us another chance in the future, as we are committed to ensuring a much better experience for our guests. Thank you again for your honest feedback. Best regards,

Just right for our travels

Примечание: Tripadvisor 4.0/5

BobC314 Реальные отзывы TripAdvisor

Being American the place grows on you 4 star is different in Sicily then US . It is very clean and very comfortable. Large rooms and The beds are comfortable to sleep in. Bathrooms large but unfortunately many have high tubs. Wifi could be much better Staff are great especially the 2 yourger women at the front desk who seemed to work as a pair. Very friendly and accomodating. They smiled and greeded me happily upon our return trip. The lounge is a bit crowded. Breakfast is incredible and you have Barbara the Barista making your fresth coffee. The breakfast staff work really hard to keep the food coming as it is very crowded at times. Great location with many, many restuarants on each block but it isa quiet block. A block from Via Roma with everything

Terrible Experience - Not Worth the Price!

Примечание: Tripadvisor 1.0/5

yamini87 Friends getaway - Реальные отзывы TripAdvisor

This was the worst hotel stay of my life. The room was not cleaned properly, with rubbish left on the coffee table and bedside. Fresh towels were only provided after we specifically requested them. The breakfast was disappointing, and the duvet was dirty. Even the paper cups provided for tea and coffee were of poor quality. To top it all off, we were made to stay in a different building from the main hotel, which was never mentioned during the booking process. For the price we paid, this experience was absolutely not worth it. Highly disappointed and would not recommend.

Dear Guest, Thank you for taking the time to share your feedback, and I’m very sorry to hear about your recent experience at our hotel. Please accept our sincere apologies for the issues you encountered, as this is certainly not the standard we strive to deliver to our valued guests. I’m truly sorry that the cleanliness of your room did not meet expectations and that you had to request fresh towels—this should have been taken care of without you needing to ask. I understand how disappointing it must have been to arrive and find the room not up to standard, as well as breakfast not meeting your expectations. We are also addressing the quality of the in-room items, such as the cups, to ensure that they enhance rather than detract from your experience. Additionally, I apologize for any inconvenience caused by being placed in a different building. I understand that it would have been helpful to have had more transparency about this arrangement during the booking process. We’re currently working to improve how we communicate this to future guests so that there are no surprises upon arrival. Please know that we’re taking your feedback very seriously and have already discussed it with our team to ensure these concerns are addressed. If there’s anything more we can do to make it right, we’d be grateful for the opportunity. Thank you again for your feedback, and I hope you will consider giving us another chance in the future. Warm regards,

Great stay at the Mercure

Примечание: Tripadvisor 5.0/5

818jocelynel Реальные отзывы TripAdvisor

We really enjoyed our 4 night stay at the hotel in their “privilege room” it was spacious, well appointed with a comfortable bed. The location was convenient to walk to the historic centro. Had to pay25 Euro per day to valet park our car as parking is difficult to find on the street. Would still highly recommend staying here.

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 1 047 Отзывов 9.1/10 Расположение
  • 1 223 Отзывов 7.5/10 Номер
  • 1 046 Отзывов 8.8/10 Сервис
  • 32 Отзывов 5.5/10 Интернет
  • 815 Отзывов 8/10 Завтрак
  • 750 Отзывов 7/10 Комфорт
  • 435 Отзывов 7.1/10 Чистота
  • 236 Отзывов 6/10 Удобства

В сотрудничестве с Trustyou

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