Mercure Palermo Centro 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 519 件のレビュー

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Mercure Palermo Centro - Image 1
Mercure Palermo Centro - Image 2
Mercure Palermo Centro - Image 3
Mercure Palermo Centro - Image 4
Via Mariano Stabile 112, 90139 PALERMO, イタリア

説明

ホテルのその他の情報

  • Free WIFI 60 mega throughout the hotel

  • Your dog is welcome here. Dog Station ready for our 4-legged friends!!

  • Our continental breakfast is available every day!

  • Champions League ed Europa League in the Lobby Tv!

  • Lovely bistro with typical Sicilian cuisine!

当ホテルの客室

ホテル所在地

Mercure Palermo Centro

Via Mariano Stabile 112
90139 PALERMO
イタリア

GPS:38.123982, 13.360426

電話番号
ファックス +39 091 611 6822

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • シャトル
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

Bar I'm

Relax with family or friends, meet your colleagues at the hotel bar. You will find a wide selection of delicious drinks, Sicilian wines and craft beers.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  519 件のレビュー

トリップアドバイザーの評価  3.9/5  2,612 件のレビュー

Great Stay

トリップアドバイザーの評価 5.0/5

Sunshine06165226089 トリップアドバイザー認証口コミ

We stayed at this hotel, while on a Trafalgar Tour. We checked in a couple days early to explore Palermo. The hotel was a nice hotel and close to amenities. We spent the day walking through the main area shopping. The hotel was very clean and the staff were welcoming and helpful. If we visit Palermo again, we would definitely consider staying at this hotel.

Solid Business Stay in a Prime Palermo Location

トリップアドバイザーの評価 4.0/5

Jacopo C トリップアドバイザー認証口コミ

A simple yet functional hotel, ideal for those looking for a convenient base in the heart of Palermo without giving up efficient service and a great breakfast. The location is definitely good, right in the center of Palermo and close to both Teatro Massimo and Teatro Politeama. As a hotel, it’s certainly simple and essential; the room was a bit noisy given the surroundings, but it has everything you need for a short business trip. Breakfast is definitely of good quality and plentiful, although I must say it was quite crowded even very early in the morning. Reception and breakfast room service were both very good, and the value for money is certainly another strong point. approved

Ok rooms but very unfriendly reception staff

トリップアドバイザーの評価 2.0/5

highflypc69 トリップアドバイザー認証口コミ

Arrived at the hotel and was greet like a criminal as I appearantly parked the car wrong…. Reception staff very i friendly, no welcome, no explanation of status recogniction (Diamond). Just terribile and unfriendly. Rooms were Ok ( new building)

RERATE THIS HOTEL TO A 2 STAR

トリップアドバイザーの評価 1.0/5

colleen0410 トリップアドバイザー認証口コミ

This hotel should be related from a 4* to a 2*. The reception staff were rude and extremely arrogant. , I advised one gentleman on reception of the disgusting state of our sheets to be given a shrugg shoulder.

Dear Colleen, thank you for taking the time to share your feedback with us. We are truly sorry to read that your experience did not reflect the standards of hospitality and comfort that we aim to provide to all our guests. The cleanliness of our rooms is one of our top priorities, and we sincerely regret the issue you encountered with the bed linen. This is far from the quality we want to guarantee, and we have already shared your remarks with our housekeeping department to ensure that stronger checks are carried out before a room is released. Equally, we are very concerned by your impression of our reception team. Courtesy and attentiveness should always characterize our service, and we apologize if you felt treated with indifference. Your comments will be used to reinforce training and awareness, as our goal is to make every guest feel listened to and cared for. We do hope you might consider giving us another chance in the future: it would be our commitment to offer you a far more positive and comfortable experience, worthy of the expectations you had when choosing our hotel. Kind regards Andrea Stancato General Manager Hotel Mercure Palermo Centro

Awful hotel

トリップアドバイザーの評価 1.0/5

melissamM763PQ トリップアドバイザー認証口コミ

Clean common areas. However bedrooms are neglected. Very dusty. Moldy in the bathroom. Bed was very uncomfortable. Worst few nights I’ve had in a hotel actually. Wouldn’t recommend anyone to stay here. They shouldn’t be accepting money from people for the state of the rooms. Breakfast also lacking hot options. Hotel should be shut down to allow cleaning and updating and brought to standard. Should be rated a 2 star hotel at best.

Dear Mimi, Thank you for sharing your impressions of your recent stay at Mercure Palermo Centro. We are truly sorry to read that your experience did not meet your expectations and that several aspects of your stay left you disappointed. Cleanliness and comfort are fundamental priorities for us, and it is concerning to learn that the room condition, bathroom maintenance, and bed comfort were not up to standard. Please accept our sincere apologies for the inconvenience caused. We have already shared your comments with our housekeeping and maintenance teams so that they can immediately review and address these issues, as well as reinforce our quality controls. We also regret that our breakfast selection did not satisfy you. Our buffet usually includes a variety of sweet and savory options, and we are constantly working to expand and improve it in line with guest preferences. Your feedback will help us in this process. We take your remarks very seriously, as our goal is to offer a welcoming and comfortable stay for all our guests. We hope you may give us another opportunity in the future to provide you with the quality experience that reflects the standards of Mercure Hotels. Kind regards, Andrea Stancato General Manager Hotel Mercure Palermo Centro

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 252 件のレビュー 5/10 設備

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