Mercure Palermo Centro 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 505 件のレビュー

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Mercure Palermo Centro - Image 1
Mercure Palermo Centro - Image 2
Mercure Palermo Centro - Image 3
Mercure Palermo Centro - Image 4
Via Mariano Stabile 112, 90139 PALERMO, イタリア

説明

ホテルのその他の情報

  • Free WIFI 60 mega throughout the hotel

  • Your dog is welcome here. Dog Station ready for our 4-legged friends!!

  • Our continental breakfast is available every day!

  • Champions League ed Europa League in the Lobby Tv!

  • Lovely bistro with typical Sicilian cuisine!

当ホテルの客室

ホテル所在地

Mercure Palermo Centro

Via Mariano Stabile 112
90139 PALERMO
イタリア

GPS:38.123982, 13.360426

電話番号
ファックス +39 091 611 6822

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • シャトル
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

Bar I'm

Relax with family or friends, meet your colleagues at the hotel bar. You will find a wide selection of delicious drinks, Sicilian wines and craft beers.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  505 件のレビュー

トリップアドバイザーの評価  3.9/5  2,606 件のレビュー

Ok rooms but very unfriendly reception staff

トリップアドバイザーの評価 2.0/5

highflypc69 トリップアドバイザー認証口コミ

Arrived at the hotel and was greet like a criminal as I appearantly parked the car wrong…. Reception staff very i friendly, no welcome, no explanation of status recogniction (Diamond). Just terribile and unfriendly. Rooms were Ok ( new building)

RERATE THIS HOTEL TO A 2 STAR

トリップアドバイザーの評価 1.0/5

colleen0410 トリップアドバイザー認証口コミ

This hotel should be related from a 4* to a 2*. The reception staff were rude and extremely arrogant. , I advised one gentleman on reception of the disgusting state of our sheets to be given a shrugg shoulder.

Dear Colleen, thank you for taking the time to share your feedback with us. We are truly sorry to read that your experience did not reflect the standards of hospitality and comfort that we aim to provide to all our guests. The cleanliness of our rooms is one of our top priorities, and we sincerely regret the issue you encountered with the bed linen. This is far from the quality we want to guarantee, and we have already shared your remarks with our housekeeping department to ensure that stronger checks are carried out before a room is released. Equally, we are very concerned by your impression of our reception team. Courtesy and attentiveness should always characterize our service, and we apologize if you felt treated with indifference. Your comments will be used to reinforce training and awareness, as our goal is to make every guest feel listened to and cared for. We do hope you might consider giving us another chance in the future: it would be our commitment to offer you a far more positive and comfortable experience, worthy of the expectations you had when choosing our hotel. Kind regards Andrea Stancato General Manager Hotel Mercure Palermo Centro

Awful hotel

トリップアドバイザーの評価 1.0/5

melissamM763PQ トリップアドバイザー認証口コミ

Clean common areas. However bedrooms are neglected. Very dusty. Moldy in the bathroom. Bed was very uncomfortable. Worst few nights I’ve had in a hotel actually. Wouldn’t recommend anyone to stay here. They shouldn’t be accepting money from people for the state of the rooms. Breakfast also lacking hot options. Hotel should be shut down to allow cleaning and updating and brought to standard. Should be rated a 2 star hotel at best.

Dear Mimi, Thank you for sharing your impressions of your recent stay at Mercure Palermo Centro. We are truly sorry to read that your experience did not meet your expectations and that several aspects of your stay left you disappointed. Cleanliness and comfort are fundamental priorities for us, and it is concerning to learn that the room condition, bathroom maintenance, and bed comfort were not up to standard. Please accept our sincere apologies for the inconvenience caused. We have already shared your comments with our housekeeping and maintenance teams so that they can immediately review and address these issues, as well as reinforce our quality controls. We also regret that our breakfast selection did not satisfy you. Our buffet usually includes a variety of sweet and savory options, and we are constantly working to expand and improve it in line with guest preferences. Your feedback will help us in this process. We take your remarks very seriously, as our goal is to offer a welcoming and comfortable stay for all our guests. We hope you may give us another opportunity in the future to provide you with the quality experience that reflects the standards of Mercure Hotels. Kind regards, Andrea Stancato General Manager Hotel Mercure Palermo Centro

Reception and security

トリップアドバイザーの評価 3.0/5

enginantonio ファミリー - トリップアドバイザー認証口コミ

I hv platinum Accor card , may be that’s why we were accommodated in a building next to the hotel , but the security of that building was not optimal : there is a sliding door to the street to be opened by the card , and the door is closing first after 20 seconds !! There is a lot of time for a stranger to follow and to enter there … and later on no security , no reception , not necessary to use room card to lift, at any case stairs were free …not necessary to use lift …. I mentioned at the reception : „We will check the time …“ And Nothing happened … We arrived around 00:20 in hotel , as I had free drinks , asked for 2 glasses of wine , to have a drink in room before going to sleep, „Bar closed , go there „ and showing with hand , in a not polite way , to the street ??????????? I asked „how he is talking to us“ (27.07- a person with beard) and I tried to explain , in all Accor hotels , if bar is closed , as we are old customer , reception staff is always so polite , to go to bar and to serve one drink .. But the way how he was acting ,.. below any standard …

Thank you for taking the time to share your detailed feedback regarding your recent stay at Hotel Mercure Palermo Centro. We greatly value your input as a loyal Platinum Accor member, and we sincerely apologize for the aspects of your experience that did not meet your expectations or our usual standards. We regret to hear about the security concerns you encountered in the adjacent building, particularly with the sliding door’s delayed closure and the lack of additional security measures for the lift and stairs. This is not the level of safety and comfort we strive to provide, and we apologize for any unease this caused. We also regret that the issue raised at reception regarding the door’s timing was not promptly addressed. Please rest assured that we are reviewing these matters with our team to ensure immediate improvements are made to enhance security protocols. Additionally, we are deeply sorry for the disappointing interaction at reception on July 27th regarding your request for drinks after the bar’s closure. We understand how important it is to provide exceptional service, especially for our valued Platinum guests, and we regret that the response you received was not courteous or accommodating. This falls short of the hospitality standards we uphold across Accor properties, and we will address this with our staff to ensure such interactions are handled with the professionalism and warmth you deserve. We truly appreciate your loyalty and feedback, which help us improve our services. We would be honored to welcome you back to demonstrate the high standards of comfort and hospitality that define the Mercure experience. Should you plan another visit, please feel free to contact us directly so we can ensure a seamless and enjoyable stay. Best regards, Andrea Stancato General manager

Public areas good – room a complete letdown: Not Mercure standard.

トリップアドバイザーの評価 1.0/5

Philipp1356 トリップアドバイザー認証口コミ

The contrast between the public areas and the room was like night and day. While the staff at reception, the bar, and the restaurant were friendly and the breakfast was good, the noise level in the restaurant/breakfast area was extremely high – clearly due to a lack of soundproofing. Even our Italian tour guide found it hard to believe. On the way to our room on the first floor, we had to pass through what felt like a “deep-frying tunnel.” After just 15 meters, our clothes already smelled unpleasantly of fried food – very off-putting. The room itself was spacious but completely outdated. It felt dark and gloomy, with a cheap wardrobe, a dark painting, and a safe that couldn’t even fit an iPad. There wasn’t a single item in the room that gave a sense of comfort or style. Strangely enough, the bathroom was nicer than the room itself – something we rarely experience. In the bath the socket was dangerously falling apart and the toilet brush was the most dirty one I ever saw. The air conditioning only had two settings: on or off – no way to adjust the temperature. The balcony, enclosed by three frosted glass panels, faced what seemed to be the hotel’s workshop, where noisy machinery was often in use. Definitely not a place to relax. Had we not been part of a tour group, we would have left immediately. This hotel in no way lives up to the usual Mercure standards.

Dear Guest, Thank you for taking the time to share your detailed feedback about your stay at Hotel Mercure Palermo Centro. We sincerely apologize for the aspects of your experience that did not meet your expectations or our usual standards. We are pleased to hear that you found our staff at reception, the bar, and the restaurant friendly and that you enjoyed the breakfast. However, we deeply regret the discomfort caused by the high noise levels in the restaurant/breakfast area due to inadequate soundproofing. We also apologize for the unpleasant experience of passing through an area with cooking odors on your way to the room, as well as the outdated condition of the room itself, including the wardrobe, painting, and safe. Your comments about the air conditioning, balcony, and the state of the bathroom amenities, particularly the socket and toilet brush, are concerning, and we will address these issues immediately with our maintenance and housekeeping teams to ensure they are rectified. We understand how disappointing it is when a stay does not reflect the quality expected from a Mercure hotel, and we are sorry that your experience fell short. Your feedback is invaluable, and we will use it to improve our facilities and services, including addressing the soundproofing, odor issues, and room conditions you mentioned. We hope you might consider giving us another opportunity to provide you with a stay that truly reflects our commitment to guest satisfaction. Thank you again for your review. Best regards, Andrea Stancato General manger

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。