Mercure Palermo Centro 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 599 件のレビュー

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Mercure Palermo Centro - Image 1
Mercure Palermo Centro - Image 2
Mercure Palermo Centro - Image 3
Mercure Palermo Centro - Image 4
Via Mariano Stabile 112, 90139 PALERMO, Italy

説明

ホテルのその他の情報

  • Free WIFI 60 mega throughout the hotel

  • Your dog is welcome here. Dog Station ready for our 4-legged friends!!

  • Our continental breakfast is available every day!

  • Champions League ed Europa League in the Lobby Tv!

  • Lovely bistro with typical Sicilian cuisine!

当ホテルの客室

ホテル所在地

Mercure Palermo Centro

Via Mariano Stabile 112
90139 PALERMO
Italy

GPS:38.123982, 13.360426

電話番号
ファックス +39 091 611 6822

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • シャトル
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

Bar I'm

Relax with family or friends, meet your colleagues at the hotel bar. You will find a wide selection of delicious drinks, Sicilian wines and craft beers.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  599 件のレビュー

トリップアドバイザーの評価  4.0/5  2,554 件のレビュー

Don’t book the annex apartments

トリップアドバイザーの評価 2.0/5

Davekelz ファミリー - トリップアドバイザー認証口コミ

We went to the Mercure for a family break for our dads 60th it’s rare we’re all together so was excited about this trip but beware of what they call the annex room it’s streets away and horrible they will move you at a massive surcharge the rooms were ok and clean but the smell in the lifts are terrible like sewage some of the staff were helpful and friendly but some come across rude and unhelpful overall ok but as I said don’t book the annex apartments they are not good

Dear Davekelz, Thank you for sharing your feedback about your recent stay with us. We are truly sorry to hear that your experience in the annex apartments did not meet your expectations and impacted your family trip. Our annex rooms are located in a separate building, and while we strive to ensure they meet the same standards of cleanliness and comfort as the main building, we regret that this was not your perception. The smell in the elevator you mentioned is unacceptable, and we will immediately investigate and address this issue to prevent recurrence. Regarding the surcharge for room changes, we understand your concerns, and we apologize if the explanation provided did not meet your expectations. Our staff is trained to assist with such requests as best as possible while considering room availability and operational constraints. It’s great to hear that you found some of our team members helpful and friendly. Your feedback regarding others will be shared with our team to ensure we consistently provide the warm and accommodating service we are known for. We deeply regret that your special family occasion was marred by these issues and hope you might consider giving us another chance in the future. Please feel free to reach out directly should you decide to stay with us again, so we can ensure a seamless and pleasant experience. Kind regards,

Skip this hotel and try another one…

トリップアドバイザーの評価 1.0/5

N6150QPemiliam Friends getaway - トリップアドバイザー認証口コミ

I am trying to be positive, objective and factual. The hotel is filthy and dirty: It smells and the odors are offensive It’s old and badly maintained Rooms on the first floor look out to garbage that smells and the windows open to some cement and metal pillars A lot of the rooms have windows that open to a stairwell and anyone or better said anything like a rat can come visit you. In general because the hotel offers cheap rates is used by group tours and if you are an independent traveler run away from this hotel It is definitely not 4 stars, i’d say perhaps 2? It is uncomfortable to stay in this hotel. Very much so…

Dear Guest, Thank you for taking the time to share your feedback, and we deeply regret that your experience with us was far from satisfactory. We sincerely apologize for the issues you encountered during your stay and the discomfort you felt. Your comments are invaluable, and I want to personally address each concern raised. We are truly sorry to hear that the cleanliness and condition of the hotel did not meet your expectations. This is certainly not the standard we strive for, and I can assure you that we take your comments very seriously. We will conduct a thorough review of our housekeeping practices and maintenance procedures to address any lapses in cleanliness or maintenance. Regarding the odors you experienced, we apologize for any unpleasant smells you encountered. This is certainly not acceptable, and we will investigate the source of the issue to ensure it is resolved. We also regret that the room you were assigned overlooked an area with unpleasant views and odors. We aim to provide our guests with comfortable and relaxing accommodations, and we understand that this experience was far from that. We will consider improving the ventilation and exploring other ways to make these areas more pleasant for future guests. As for the rooms with windows opening into the stairwell, we understand how unsettling this can be. While we try to provide diverse room options, we are reviewing the security and comfort of these spaces to ensure they meet the standards we promise to our guests. We also regret that you felt the hotel’s price point and clientele did not align with your expectations. We strive to provide good value for money, but we understand that this might not have been the right fit for an independent traveler like yourself. We appreciate your feedback on this, and we will use it to refine the experience we offer to our guests. We are truly sorry that your stay was uncomfortable, and we want to assure you that we are taking immediate steps to address these issues. Your comments will be used as constructive criticism to improve our services and facilities. We hope you will consider giving us another chance in the future, as we are committed to ensuring a much better experience for our guests. Thank you again for your honest feedback. Best regards,

Just right for our travels

トリップアドバイザーの評価 4.0/5

BobC314 トリップアドバイザー認証口コミ

Being American the place grows on you 4 star is different in Sicily then US . It is very clean and very comfortable. Large rooms and The beds are comfortable to sleep in. Bathrooms large but unfortunately many have high tubs. Wifi could be much better Staff are great especially the 2 yourger women at the front desk who seemed to work as a pair. Very friendly and accomodating. They smiled and greeded me happily upon our return trip. The lounge is a bit crowded. Breakfast is incredible and you have Barbara the Barista making your fresth coffee. The breakfast staff work really hard to keep the food coming as it is very crowded at times. Great location with many, many restuarants on each block but it isa quiet block. A block from Via Roma with everything

Terrible Experience - Not Worth the Price!

トリップアドバイザーの評価 1.0/5

yamini87 Friends getaway - トリップアドバイザー認証口コミ

This was the worst hotel stay of my life. The room was not cleaned properly, with rubbish left on the coffee table and bedside. Fresh towels were only provided after we specifically requested them. The breakfast was disappointing, and the duvet was dirty. Even the paper cups provided for tea and coffee were of poor quality. To top it all off, we were made to stay in a different building from the main hotel, which was never mentioned during the booking process. For the price we paid, this experience was absolutely not worth it. Highly disappointed and would not recommend.

Dear Guest, Thank you for taking the time to share your feedback, and I’m very sorry to hear about your recent experience at our hotel. Please accept our sincere apologies for the issues you encountered, as this is certainly not the standard we strive to deliver to our valued guests. I’m truly sorry that the cleanliness of your room did not meet expectations and that you had to request fresh towels—this should have been taken care of without you needing to ask. I understand how disappointing it must have been to arrive and find the room not up to standard, as well as breakfast not meeting your expectations. We are also addressing the quality of the in-room items, such as the cups, to ensure that they enhance rather than detract from your experience. Additionally, I apologize for any inconvenience caused by being placed in a different building. I understand that it would have been helpful to have had more transparency about this arrangement during the booking process. We’re currently working to improve how we communicate this to future guests so that there are no surprises upon arrival. Please know that we’re taking your feedback very seriously and have already discussed it with our team to ensure these concerns are addressed. If there’s anything more we can do to make it right, we’d be grateful for the opportunity. Thank you again for your feedback, and I hope you will consider giving us another chance in the future. Warm regards,

Great stay at the Mercure

トリップアドバイザーの評価 5.0/5

818jocelynel トリップアドバイザー認証口コミ

We really enjoyed our 4 night stay at the hotel in their “privilege room” it was spacious, well appointed with a comfortable bed. The location was convenient to walk to the historic centro. Had to pay25 Euro per day to valet park our car as parking is difficult to find on the street. Would still highly recommend staying here.

との提携 TripAdvisor

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Palermoのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。