Sofitel Квинстаун Отель & Спа 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.6/5 Отзывов: 782

Sofitel Квинстаун Отель & Спа - Image 1
Sofitel Квинстаун Отель & Спа - Image 2
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Описание

Особенности отеля

  • Спа-центр So Spa и современный тренажерный зал

  • 3 помещения для деловых встреч с утонченным оформлением

  • 2 ресторана, 1 бар Wine & Jazz

  • С сертификатом ALLSAFE.

Наши номера

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Номер 1

Расположение отеля

Sofitel Квинстаун Отель & Спа

8 Duke Street, PO Box 1797
9300 КВИНСТАУН
Новая Зеландия

GPS:-45.031318, 168.658901

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Домашние животные не допускаются
  • Трансфер
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере
Рядом с отелем
  • Парковка

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.6/5  Отзывов: 782

Рейтинг TripAdvisor  4.5/5  Отзывов: 1 982

Сертификат качества 2024

I don’t want to go to this hotel anymore

Примечание: Tripadvisor 1.0/5

Joanna V Реальные отзывы TripAdvisor

Bonjour Q1984FVjoannav, Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. We take all guest comments seriously and always strive to improve our services. While we understand your frustration, we believe that you may not have had the opportunity to fully experience the high standard of service that we pride ourselves on at Sofitel. As one of the most preferred luxury hotels in the area, we are known for our exceptional attention to detail, personalized service, and luxurious amenities. Our team is dedicated to ensuring that every guest enjoys an unforgettable stay, and we regret that this was not reflected during your visit. If you wish to share your experience in further detail, please don’t hesitate to reach out to me directly at pradnya.lohate@sofitelqueenstown.com. We would love the opportunity to welcome you back and provide you with the experience you deserve. Kind Regards, Pradnya Lohate Front Office Manager

Sofitel Queenstown- very convenient and helpful staff

Примечание: Tripadvisor 5.0/5

Lili W Реальные отзывы TripAdvisor

Bonjour Lili, Thank you for sharing such a glowing review of your stay at Sofitel Queenstown! We’re thrilled to hear that you enjoyed your time with us and found our location convenient and our staff helpful. It’s especially heartwarming to know that Shane, our Concierge, made such a positive impact on your experience. He truly embodies our commitment to excellence, and we’re delighted that his recommendations and assistance enhanced your visit. Your kind words will mean the world to him! We’re also grateful for your appreciation of our housekeeping team. Their flexibility and dedication to ensuring your comfort are qualities we value deeply, and we’re so pleased they were able to accommodate your needs with a smile. Thank you once again for choosing Sofitel Queenstown and for highlighting the efforts of our team. We hope to have the pleasure of welcoming you back in the near future for another wonderful stay! Kind Regards, Pradnya Lohate Front Office Manager

Great

Примечание: Tripadvisor 5.0/5

soph1407 Couples - Реальные отзывы TripAdvisor

Bonjour Soph1407, Thank you so much for your kind words! We're thrilled to hear that you enjoyed our service, the comfort of your room, and the amenities we offer. It's great to know that our location worked out perfectly for you. We strive to make every guest feel welcome, and we're so happy that we could make your stay memorable. We look forward to welcoming you back soon! Kind Regards, Pradnya Lohate Front Office Manager

Location is king but experience depends on the room and view

Примечание: Tripadvisor 3.0/5

ZZ Q Реальные отзывы TripAdvisor

Bonjour zzq2024, Thank you for sharing your detailed feedback about your stay with us. We’re delighted to hear that you enjoyed our central location, the convenience of being close to Queenstown's attractions, and the comfort of the spa bath after a day of exploring. It’s also great to know you appreciated the essentials in our gym, though we apologize for the inconvenience with the access key. We sincerely regret the areas where we fell short of your expectations. Your comments about the toilet pressure, Wi-Fi issues, and the air conditioning instructions have been noted, and we will work on addressing these matters promptly. Additionally, we are sorry for the oversight with housekeeping leaving the curtains open and the lack of modern TV functionality. Your suggestion for more thoughtful details is valuable, and we will take this into account as we strive to enhance our guests' experiences. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back and provide an improved and memorable stay in the future. Kind Regards, Pradnya Lohate Front Office Manager

Woeful breakfast restaurant - unhygienic to the maximum

Примечание: Tripadvisor 1.0/5

gourmetbec Couples - Реальные отзывы TripAdvisor

Bonjour gourmetbec, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the deeply disappointing experience you encountered during your visit to Leftbank. The incident you described does not reflect the high standards of cleanliness, hygiene, and service we strive to maintain at our hotel. We are incredibly disheartened to hear about the unhygienic practices you observed and the lack of urgency you felt from our team in addressing your concerns. Your observations have been shared with our management and training teams, and we are conducting a thorough review to ensure such incidents are not repeated. Immediate steps are being taken to retrain our staff, reinforce proper hygiene protocols, and enhance supervision in our dining areas. As a valued Accor Platinum and Diamond member, your loyalty and trust mean a great deal to us, and we deeply regret failing to meet your expectations. We understand how this has impacted your perception of us, and we would appreciate the opportunity to regain your trust. Please feel free to reach out to us directly so we can address your concerns further and make amends for your experience. Thank you again for bringing this to our attention, and we hope you will consider giving us another chance in the future. Kind Regards, Pradnya Lohate Front Office Manager

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 336 Отзывов 9.4/10 Расположение
  • 435 Отзывов 7.6/10 Номер
  • 541 Отзывов 9.2/10 Сервис
  • 11 Отзывов 2.9/10 Интернет
  • 144 Отзывов 7.4/10 Атмосфера
  • 119 Отзывов 8.2/10 Завтрак
  • 102 Отзывов 7.6/10 Чистота

В сотрудничестве с Trustyou

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