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Mercure Hotel Duesseldorf City Center 4 estrellas

Nota de Tripadvisor 3.5/5 1.065 opiniones
Mercure Hotel Duesseldorf City Center
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+ 24 Servicios
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Habitación 1

Número de personas
Edad de los niños

ALL - Accor Live Limitless

Gratis: conviértete en miembro

Cuando hago una reserva en este hotel:

  • Gano puntos Estatus y Recompensa

  • Puedo utilizar mis puntos Recompensa

  • Me beneficio de las ventajas

  • Puedo disfrutar de la tarifa para socios

Extras del hotel

  • Ubicado en el corazón de Düsseldorf, cerca del Königsallee y el casco antiguo

  • Un total de 163 habitaciones en 5 categorías diferentes con climatización y televisor plano

  • Tres salas de reuniones con un moderno equipamiento profesional y luz natural

  • Aparcamiento con videovigilancia con un total de 52 plazas

  • Acceso gratuito a Internet WIFI en todo el hotel

Este hotel participa en Planet 21 y actúa en favor de la hospitalidad positiva.

Servicios en el hotel y en las inmediaciones

Registro a partir de 15h00

Salida hasta 12h00

Servicios de pago

Servicios e información práctica
  • Registro en línea
  • Wifi/acceso a Internet
  • ParkingServicios de pago
  • Accesibilidad para personas con movilidad reducida
  • Se admiten mascotasServicios de pago
  • Serv. de guardería a solicitudServicios de pago
  • Hotel 100% para no fumadores
  • Aire acondicionado
  • Idiomas hablados en el hotel
  • Recepción abierta las 24 horas
  • Entrada antes de hora/salida tardíaServicios de pago
  • Lavandería
  • Boutiques/compras
Restauración
  • Desayuno
  • 1 restaurante(s)
  • 1 bar(es)
  • Servicio de habitaciones
  • maquina expendedora de snack
Ocio y actividades
  • Bienestar
  • Serv. de guardería a solicitud
  • Tenis
  • Playa y deportes náuticos
  • Otras actividades deportivas
Servicios de negocios
  • 4 sala(s) de reuniones
  • Servicio disponible fotocopia/impresión

Localización del hotel

Mercure Hotel Duesseldorf City Center

Am Stresemannplatz 1
40210
duesseldorf
alemania

Registro a partir de 15h00

Salida hasta 12h00

  • 834,737,752,721 :   MAIN STATION

  • 704,709,719 :   STRESEMANNPLATZ

  • En avión

    DUESSELDORF AIRPORT A 8 km /4,97 millas

  • En tren

    MAIN STATION A 0,3 km /0,19 millas

GPS :51.21939, 6.787725

Nuestros alojamientos

El hotel de 4 estrellas Mercure Hotel Düsseldorf City Center cuenta con habitaciones Standard individuales, dobles o con 2 camas individuales, Privilege con cama doble, suites Privilege con cama king size y suites de categoría superior con cama doble. Las 163 habitaciones del hotel cuentan con climatización y WIFI gratuito. Alojamiento gratuito para un niño menor de 12 años que se aloje en la habitación de sus padres. Se admiten mascotas con tarifa de 6 EUR por noche.

Habitación Standard con cama doble

  • Maximum number of people : 3
  • Internet inalámbrico en habitaciones
  • Internet de alta velocidad
  • Agua mineral gratis en habitación
  • Set de café/té
  • Televisión por cable/satélite(...)

Habitación Classic con cama individual

  • Maximum number of people : 1
  • Internet inalámbrico en habitaciones
  • Internet de alta velocidad
  • Agua mineral gratis en habitación
  • Set de café/té
  • Televisión por cable/satélite(...)

Habitación Privilege con una cama doble

  • Maximum number of people : 3
  • Internet inalámbrico en habitaciones
  • Internet de alta velocidad
  • Agua mineral gratis en habitación
  • Set de café/té
  • Televisión por cable/satélite(...)

Suite de categoría superior con cama doble

  • Maximum number of people : 3
  • Internet inalámbrico en habitaciones
  • Internet de alta velocidad
  • Agua mineral gratis en habitación
  • Set de café/té
  • Televisión por cable/satélite(...)

Suite Privilege con cama king size

  • Maximum number of people : 2
  • Surface area : Desde 50m²
  • Assets : Balcón *

* En función de la disponibilidad del hotel

  • Internet inalámbrico en habitaciones
  • Internet de alta velocidad
  • Agua mineral gratis en habitación
  • Set de café/té
  • Televisión por cable/satélite(...)

Nuestros restaurantes y bares

QUATRE SAISON

Tipo de cocina: Regional

El restaurante "Quatre Saison" sirve una amplia selección de especialidades internacionales y regionales. Abierto de lunes a jueves de 12:00 a 15:00 h y de 18:00 a 22:00 h y sábados de 18:00 a 22:00 h. Cerrado domingos y festivos. Amplia terraza.

Comida

12:00 - 14:30

  • Lun
  • Mar
  • Miér
  • Jue
  • Vier
  • Sáb
  • Dom

Cena

18:00 - 22:00

  • Lun
  • Mar
  • Miér
  • Jue
  • Vier
  • Sáb
  • Dom

L'APERO

Photo non contractuelle / Strictly non binding

Relájese con una cerveza Altbier local o con un refresco en nuestro bar "L'apero" que sirve, asimismo, aperitivos fríos y calientes. Abierto de lunes a jueves de 12:00 a 0:00 h, viernes y sábado de 12:00 a 1:00 h y domingos y festivos de 15:00 a 22:00 h.

Comida

  • Lun
  • Mar
  • Miér
  • Jue
  • Vier
  • Sáb
  • Dom

Cena

  • Lun
  • Mar
  • Miér
  • Jue
  • Vier
  • Sáb
  • Dom

Tus reuniones y eventos

Nuestras salas de reuniones

  • Número de salas de reuniones: 4

  • Tamaño máximo: 80 m²

  • Capacidad máxima: 80 personas

Más información

Valoraciones de
Mercure Hotel Duesseldorf City Center de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL 4.2/5

3.625 opiniones

tripadvisor

Valoración de TripAdvisor 3.5/5

1.065 opiniones

Hotel correcto cerca del centro histórico y bien comunicado

Nota de Tripadvisor 3.5/5

francescgh En pareja - 25/12/2019 Valoración certificada de TripAdvisor

Es un hotel sencillo, quizás algo anticuado, pero con unas habitaciones limpias. El personal es muy amable y tanto el desayuno como el restaurante es muy bueno. Esta muy cerca de la estación central y tambien del centro histórico.

On behalf of my entire team as well as on a personal note, I would like to thank you for yourpositive review and the great remarks on the staff. We are very pleased, that you are satisfied with our service. We hope your next visit will be as pleasant as the previous one. Yours sincerely, Sven Schlüter General Manager

Hotel correcto, muy cerca del centro y bien comunicado.

Nota de clientes de Avis 4.2/5

Francesc Parejas - 22/12/2019 Comentarios confirmados ALL

Todo fue bien, el hotel cumplió nuestras expectativas de comodidad y servicio, el personal fue amable, el desayuno muy bien y cenamos en el restaurante muy agradable.

Dear Mr. G., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the breakfast & the diner in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Se ajusta a las expectativas

Nota de clientes de Avis 4.2/5

Susana Familias - 10/12/2019 Comentarios confirmados ALL

El hotel es un cuatro estrellas en el que hay fallos que un 4 estrellas no debería tener. El ascensor principal no funcionó durante los 3 días de nuestra estancia y durante uno de ellos tampoco el alternativo. Apenas había perchas en los armarios y los canales de televisión española solo se veía en una de las dos habitaciones que teníamos. Adicionalmente, el parking del hotel se completo porque a pesar de que en recepción nos dijeron que había plazas suficientes, no fue asi pero afortunadamente hay otro parking muy cerca y mas barato. Por lo demás, las habitaciones limpias y cómodas y el hotel muy bien ubicado. El personal de recepción sin excesos, pero amable. Creo que repetiría.

Dear Ms. L., I am very pleased that you took the time to review your visit with us at Mercure Hotel Düsseldorf City Center. Thank you for your review, the positive feedback, and also for your detailed critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Bien situado

Nota de clientes de Avis 4.2/5

Bsc En solitario - 28/11/2019 Comentarios confirmados ALL

Cercano a la estación y a los lugares de interés turístico. Personal de recepción y desayuno muy amable y atento. El ascensor principal no funcionaba y el secundario el lector de la tarjeta para poder usarlo no funcionaba bien, además una vez en la planta había que subir algunas escaleras. Escasa iluminación en la habitación. Aunque en general las instalaciones son aceptables, no están a la altura de un Mercure.

Dear Mr. S., I am very pleased that you took the time to review your visit with us at Mercure Hotel Düsseldorf City Center. Thank you for your positive review, the nice Feedback on the location, and also for your critique and suggestions on improvement regarding the room. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Hotel bastante regular

Nota de clientes de Avis 4.2/5

Anónimo Negocios - 24/11/2019 Comentarios confirmados ALL

Desayuno básico y repetitivo, aseo de la habitación no tan bueno había polvo en algunas partes. Pedí cambio de toallas un día y la del piso del baño no fue cambiada, pedí crem de cuerpo, me dejaron dos solo un día, llame al front desk para q alguien subiera a poner el clima pues no sabía usarlo y me dijeron q bajara mejor por uno eléctrico y yo ya están en pijama...definitivamente les falta mas servicio al cliente y calidez en el trato, parece q me hacían un favor cuando todo estaba prepagado.

Dear Ms. H., I would like to offer my sincere apologies for the problems regarding the house-keeping and our service. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I definitely do appreciate the fact that you took the time to review your stay at Mercure Hotel Düsseldorf City Center. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Buen punto para visitar Dusseldorf

Nota de clientes de Avis 4.2/5

Jag Negocios - 24/11/2019 Comentarios confirmados ALL

Hotel muy cerca de la estación central del tren. Habitaciones correctas respecto a su categoría. Muy tranquilo.

Dear Mr. G., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Hotel en horas bajas

Nota de clientes de Avis 4.2/5

Joan Negocios - 18/11/2019 Comentarios confirmados ALL

Habitacion antigua, con falta de cortinas en las ventanas de la habitacion, Toallas de medida mini, ascensor estropeado, etc.

Dear Mr. R., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel Düsseldorf City Center. We regret that your experience with your room and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Una grata experiencia

Nota de clientes de Avis 4.2/5

David Familias - 31/10/2019 Comentarios confirmados ALL

La suit immense. Todo muy completo y el personal muy amable.

Dear Mr. B., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Todo correcto

Nota de clientes de Avis 4.2/5

Ferran R. Parejas - 31/08/2019 Comentarios confirmados ALL

Todo estuvo bien, a destacar la amabilidad y buen hacer de la cocinera de los desayunos y el zumo de naranja recién exprimido. Como nota negativa la ducha, que no tenia grifo monomando ni cabezal para aumentar la presión del agua,detalles poco importantes pero que se echan a faltar cuando no están.

Buena ubicacion y buen servicio

Nota de clientes de Avis 4.2/5

Anónimo Parejas - 19/08/2019 Comentarios confirmados ALL

Bien solo que el house keeping era muy temprano y me despertaron

Es necesario una reforma de las habitaciones

Nota de clientes de Avis 4.2/5

C En solitario - 12/08/2019 Comentarios confirmados ALL

Servicio impecable, habitaciones pendientes de una reforma urgente.

Nota de clientes de Avis 4.2/5

Anónimo En solitario - 17/07/2019 Comentarios confirmados ALL

buena, pero mejorable

Dear Mr. P., I am very pleased that you took the time to review your visit with us at Mercure Hotel Düsseldorf City Center. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Zona tranquila, relativamente cerca del centro

Nota de clientes de Avis 4.2/5

Rubén Negocios - 19/05/2019 Comentarios confirmados ALL

Satisfecho, solo diré que las camas son un poco pequeñas

Dear Mr. C., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Muy buena experiencia

Nota de clientes de Avis 4.2/5

Javier E. Familias - 19/04/2019 Comentarios confirmados ALL

Muy satisfactoria

Dear Mr. E. Navarro, Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

todo muy bien

Nota de clientes de Avis 4.2/5

Mowaffaq A. Negocios - 04/11/2018 Comentarios confirmados ALL

siempre eligiera mercure hotels

Dear Mr. a., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Adecuado y céntrico

Nota de clientes de Avis 4.2/5

Andrés Familias - 17/09/2018 Comentarios confirmados ALL

Nrmal

Dear Mr. A., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We do appreciate ratings as well as written feedback from our guests as it helps us improve our continuous efforts for the best service possible. Your opinion matters to us. Thank you very much for your positive feedback. I do acknowledge, however, that there is still “room for improvement” in some category. Please be assured that this particular issues will be addressed and discussed within our local team and that we will try our best to improve in this areas even more. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Hotel confortable y bien ubicado

Nota de Tripadvisor 3.5/5

ivanvas En solitario - 16/07/2018 Valoración certificada de TripAdvisor

El hotel mercure düsseldorf city center ofrece una buena calidad que se hace ver en un desayuno variado y estupendo, así como en sus habitaciones limpias y confortables. Su ubicación es privilegiada. Se llega en pocos pasos a la estación central y, en la otra dirección, a la ciudad antigua con varios de sus atractivos.

Thank you very much for your visit and for taking the time to write a review. We very much appreciate the high ratings as well as the great feedback on the room and our breakfast. We really hope to be able to welcome you again as our guest. Best regards, Sven Schlüter General Manager

Comodidad a un precio razonable.

Nota de clientes de Avis 4.2/5

Iván En solitario - 14/07/2018 Comentarios confirmados ALL

Todo estuvo bien. El desayuno fue estupendo y muy variado.

Dear Mr. V., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the breakfast in particular. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

MUY BUENA Y COMODA UBICACION

Nota de clientes de Avis 4.2/5

Luis S. M. Negocios - 28/04/2018 Comentarios confirmados ALL

Fue comoda y satisfactoria Creo que habría que cambiar las alfombras o reemplazarlas por otro material , el madera Como en todos los hoteles de Alemania el tema de no tener sabanas , es un problema pues si nada se tiene frio , y con el aclchado se transpira .

Dear Mr. M., I am very pleased that you took the time to review your visit with us at Mercure Hotel Düsseldorf City Center. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding the facilities. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

5 - las instalaciones se estan envejeciendo y el desayuno es menos copioso que antes

Nota de clientes de Avis 4.2/5

Anónimo Negocios - 27/04/2018 Comentarios confirmados ALL

la estancia correcta tuvimos discrepancias con el cargo de los desayunos, no fueron flexibles hasta que nos pusimos serios

Dear Ms. I., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel Düsseldorf City Center. We regret that your experience with our Hotel, the breakfast and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com
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