Mercure Hotel Duesseldorf Ratingen 4 звезды

This is at best an Ibis-equivalent hotel. The receptionist even called it a motel. The room is small and poorly equipped. There is no coffee-machine although there is a kettle. One of the cups still had the last person's coffee rim stain. There is no air-conditioning, no fans available and it is hot and airless. The window can be opened but only if you are prepared to leave the curtains open and be in full view of people visiting the Mcdonalds opposite. The road noise is not great either. The restaurant is closed, but I was offered a microwaved mini pizza! If you must stay in a Mercure in the area, go to the Mercure City Nord in Düsseldorf.

Travelling west from Poland, I chose the hotel for its location close to the autobahn; there are also two service stations a minute away to the south. On arrival, I was disappointed to be told the bar and restaurant were both closed for the evening, with no explanation given. Fortunately there is a good restaurant, Gasthaus Pont, just a hundred metres away. Breakfast was good, though quite expensive.

Clean, tidy and efficient. Great for a short business stay. Not too much to do around it but adequate for what I needed. Breakfast was nice and didn't try bar, gym or restaurant for evening meal. Reception was good.

I've stayed in the hotel for one night. I had an accident and needed medical help for my foot. I asked the staff for an icepack, which they didnt have...they didn't even bother to come and look at my foot. Except one woman working at the desk was asking a guy working there to give me some eyes. He replied in German that he doesn't have much ice and didn't want to give me much...he was trying to get out of giving me ice! I needed to eat in the hotel and needed a plate. I asked the same guy for a plate for me and my children, but he said you have to pay and showed with his hands "everything costs money". He then said 5 euros! I asked "that is for each plate?" And he said yes and smiled...then they make a joke of me with another staffmember. Sitting on the terrace in the evening we noticed 5 rats/mice running around. Worst hotel ever to stay, don't go there! There are many hotels where the staff will welcome you with a smile.

Hotel stay close to Duesseldorf Airport for reasonable cost - no extra parking charges. Excellent breakfast I very much enjoyed the huge sweet cherries - great idea. On the downside: I came as Accor Platinum Member - almost no extra advantage beside of a welcome drink. The internet was down for the entire stay (two day) - no compensation for this. The hotel has no aircondition in the rooms - be prepared for sweating in the summer. The minibar is locked - you have to ask for a key.