索菲特阿加迪尔海洋温泉酒店 5 星

客户意见评级 (ALL 评级) 4.5/5 462 评论

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Baie des Palmiers, Cité Founty P5, Secteur touristique, 80010 阿加迪尔, 摩洛哥

描述

酒店其他优惠

  • 可俯瞰大海和私家海滩

  • 海洋疗养会所：长期和短期护理服务，包括纤体

  • 还提供：Iyashi Dome、Watermass 以及 Thalassa Sea & Skin 产品

  • 提供停车场和免费无线网络

  • 每日养生项目：瑜伽、交叉训练和健身拳击

我们的客房

酒店位置

索菲特阿加迪尔海洋温泉酒店

Baie des Palmiers, Cité Founty P5, Secteur touristique
80010 阿加迪尔
摩洛哥

GPS:30.3927, -9.597191

电话
传真 +212 5283-88001

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  462 评论

TripAdvisor 评级  4.5/5  3,837 评论

7 days of frustration!

Tripadvisor 评级 3.0/5

C B 经 TripAdvisor 认证的评论

October half-term break with friends. 7 day trip with my daughter. The pros for this hotel are that the property is stunning, right on the beach, rooms are spacious and clean. The pool area is spacious with plenty of beds, the beach area also has plenty of beds. Spanish restaurant is amazing. The cons. Service at breakfast is shockingly bad, 15-20 min wait, repeatedly asking for items, milk, ice, napkins etc some days they would arrive after the meal. With two 11 year olds, going through the same frustrating experience everyday was exhausting. We mentioned this to the manager, it was better on day 6-7 of our holiday. Service by the pool, again, awful, staff not proactive, you would have to get your own towels, even with 3 staff members looking at you getting your bed sorted and then told they had run out, this was by 10am. There are plenty of staff milling around but not offering any assistance. Getting a menu, 15-20 mins wait, getting order taken, 15-20 mins wait. Again, with kids, its extremely frustrating. The beach had zero service and wasn't cleaned very often. Everyday we would tip the staff by the pool, hoping that it would improve the service but it took until the end of our holiday to have any impact. Life guards, always on their phone, not actively working, hiding behind the landscaping, which was beautiful but still, not where the life guards should be. Day 6-7 improved after many complaints to the manager. I have to commend Youness, he made the last 2 days comfortable for us, a huge thank you for your kindness and generosity. He kindly gave me a tagine as we had long conversations about my love for Morocco, the country, people and food. It was my 3rd time this year. Saying that, there is very little Moroccan food on the menus, which was disappointing. Room service took far too long, went to the wrong room and was cold and couldn't be eaten, this was deducted from bill. Spa for Haman scrub, extremely expensive and run down. Better service, treatments and price in other hotels. Hotel was undergoing construction, very noisy at times, we weren't informed about this. No kids club due to lack of staff. Turndown service entered my room at 10.15pm while I was asleep. Door was locked. I woke to a man in my room, luckily my daughter didn't wake up. Hotel apologised profusely. It didn't happen again but prior to that, even with do not disturb sign on, staff would knock and enter. My friend got sick twice from the food, which ruined her time away. As stunning as the hotel looks, it doesn't warrant 5 stars. The Fairmont in Tagazhout far outshines the Sofitel. The manager did sit with us and kindly took our complaints on board but not until the end of our staying. I would like to hope that they train their staff better, to be more pro-active and helpful. If they were all like Youness, it would benefit.

Dear Guest, Thank you for taking the time to provide a thorough review of your stay. We’re pleased to know that you enjoyed aspects of the property, such as its beachfront location, spacious rooms, and the quality of the Spanish restaurant. However, we’re truly sorry for the challenges you experienced, particularly with service at breakfast, by the pool, and in the spa. We understand that the delays and lack of proactive assistance made for a less enjoyable experience, especially while traveling with children. Your feedback on the construction noise, room service, and the unexpected entry at night has been noted with great concern. We apologize for any disruptions and assure you that these matters are being addressed to prevent similar occurrences in the future. We appreciate your kind words for Youness, who made an effort to enhance your final days here, and we will be sure to recognize his commitment. Thank you again for your constructive comments. We’re taking your feedback seriously to improve our services and guest experience, and we hope to have the chance to welcome you back to offer a stay that truly reflects our standards. Warm regards, Sofitel Agadir Thalassa Sea & Spa

This Hotel could be one of the best if not .....

Tripadvisor 评级 3.0/5

lexiconsuisse 经 TripAdvisor 认证的评论

Positive: - The hotel is right by the sea and has one of the most beautiful gardens we have ever seen. - The staff are very friendly and helpful - The rooms are functional and good - we had a side sea view against the dunes and a good balcony - There are 2 restaurants and one with a buffet. Buffet - OK Spanish restaurant - excellent - fish and meat - my best entrecote I have ever eaten Fish restaurant by the sea - Sensational fish - absolutely top Negativ: The hotel is currently being renovated and there is some construction noise - but only the people who want to be by the pool can hear it - you can't hear it by the sea. Also visually everything is done so that you don't see it. It is one of the 2 side wings that is completely closed. The walls of the rooms are thin. Our neighbor had the great idea to bring his Playstation from home and play car racing until one o'clock in the morning. Or to argue loudly with his partner or wife at 6 in the morning. SPA - You can only go to the hammam if you have a treatment. We know this differently from other hotels in Morocco. The treatments are also overpriced and if you want one you are told - Fully booked. When you eat in the Spanish restaurant, a musician sings Spanish songs. The musician is very good but with a volume of sometimes 85db (measured with an iPhone) it is almost impossible to have a conversation, and you get an earache. Unfortunately, our complaints did not help. The music was so loud that if you eat outside in the buffet, the music from the Spanish restaurant drowned out the music from the buffet. So unfortunately untenable for us who like to enjoy our food. In the great fish restaurant was Disko music. There is a room is enclosed in glass, but the bass goes through everything and you can hear the music well. I think background music is also good for eating, but here the volume was so loud that, although the restaurants are so excellent, we didn't feel like eating there any more. In the end we were glad to be able to go home again.

Dear Guest, Thank you for sharing your experience with us. We are happy to hear that you enjoyed the stunning location by the sea, the beautiful garden, and the friendliness of our team. It's great to know that you had a memorable experience at both our Spanish and fish restaurants, especially with the delicious entrecôte and sensational seafood. We appreciate your feedback on areas for improvement. We apologize for the construction noise during your stay, though we hope the location by the sea provided a more peaceful experience. We will take your comments about noise levels and music volumes in our restaurants seriously to ensure future guests have a more comfortable dining experience. Thank you again for your valuable insights, and we hope to welcome you back in the future for an even more enjoyable stay. Warm regards, Sofitel Agadir Thalassa Sea & Spa

A beautifully maintained hotel, but slow service

Tripadvisor 评级 4.0/5

Fern F 经 TripAdvisor 认证的评论

Stayed for five nights, following a long weekend break in Marrakesh. The hotel itself is beautiful, very well presented and extremely clean throughout. Food was great, and with good variety too, we ate in all three restaurants. Rooms were spacious and all amenities available - our room was freshly renovated only three months ago. The reason for only 4 out of 5 stars is the service. The service was frustrating. Some evenings we would be seated for dinner and 20 minutes would pass before we were offered a drink. Or we would order and then be waiting the same duration for them to arrive. The hotel was only around 50% capacity and there seemed to be more staff than guests, but most of which just stood around and glared at empty plates that needed clearing or scrolled through their phones. It was almost like each staff member was given a particular job (floor sweeper for example) and should you ask them for something that wasn’t part of that role, you’d be met with a blank expression, or told to ask someone else. We wondered how an earth they coped when the hotel was at capacity. Another issue we encountered during our stay was the understanding of ‘half board’ in the a la carte restaurants. You’re given an allowance of 380mad per person (which is plentiful I may add), but each night were expected to sign for the bill without this deduction from our food total. Again, such a frustrating matter. We mentioned this to one of the managers at the reception, fearing that when we checked out we would encounter the problem again, but thankfully on check out this had been rectified. Such a shame that the service tainted our view of this hotel, as stated previously, the hotel itself is stunning and well maintained throughout.

Cher(e) client(e), Merci d'avoir partagé vos impressions suite à votre séjour au Sofitel Agadir Thalassa sea & spa. Nous sommes ravis que vous ayez apprécié la beauté de notre établissement, ainsi que la qualité de la restauration et le confort de nos chambres rénovées. Nous regrettons les désagréments rencontrés au niveau du service. Vos remarques concernant les délais d'attente et l'organisation du personnel sont bien notées, et nous veillerons à les prendre en compte pour améliorer l'expérience de nos client(e)s. Nous sommes également désolés pour les malentendus rencontrés quant à l'application de l'allocation dans les restaurants à la carte. Soyez assuré(e) que votre retour a été pris en compte et nous nous engageons à mieux informer nos équipes afin d’éviter ce type de situation à l’avenir. Nous espérons avoir l'opportunité de vous accueillir de nouveau et de vous offrir une expérience plus fluide et à la hauteur de vos attentes. Cordialement, L'équipe Guest Relations Sofitel Agadir Thalassa Sea & Spa

It was okay.

Tripadvisor 评级 3.0/5

Myrah M 经 TripAdvisor 认证的评论

The service Laila provided for me and my family was legendary. Every day, when we came back to our hotel room, our blanket was made and there were rose petals on it. I’m certain that this is not a mandatory thing hotels force their staff to do, so my family and I felt privileged and lucky to have this experience. One thing I will mention however, is the lack of English speakers. I’m well aware that this is a 5 star hotel, and as such, shouldn’t there be menus available in English? I believe this should be the bare minimum for a 5 star hotel. This is a big flaw, as well as the labels on the food. They do not specify if certain foods have nuts or not. And some foods are just entirely, as a whole, unlabelled. This is a safety hazard for people with allergies. Please fix this. And, the service for some restaurants is very slow. Either the waiters are busy, or they just are not bothered to come to you. Please fix this.

Dear Guest, Thank you for sharing your experience with us. We're thrilled to hear that Laila's service made your stay special; she certainly goes above and beyond to create memorable moments for our guests. We appreciate your feedback on the language accessibility and food labeling. Your suggestions regarding English menus and allergy information are valuable, and we will work on making these improvements. Additionally, we apologize for any delays in restaurant service and will address this with our team to ensure a better experience in the future. We hope to have the opportunity to welcome you back and provide an even more enjoyable stay. Warm regards, The Guest Relations Team Sofitel Agadir Thalassa sea & spa

Family break

Tripadvisor 评级 5.0/5

J3032DIkatrinas 经 TripAdvisor 认证的评论

Absolutely amazing service hotel is perfect for family couples or solo. Pools food excellent spa is amazing and my room attendant Oumaima was fantastic very helpful and aimed to make sure my room was to full comfort🥰🥰🥰would definately recommend and return

Dear Guest, Thank you for your wonderful review! We’re delighted to know that you enjoyed your family break and found our hotel to be a great choice for everyone, whether traveling solo, as a couple, or with family. It’s fantastic to hear that you enjoyed the pools, food, and spa, and that Oumaima’s attentive service made your stay even more comfortable. We truly appreciate your recommendation and look forward to welcoming you back for another memorable experience! Warm regards, The Guest Relations Team Sofitel Agadir Thalassa sea & spa

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其他网络用户评价我们的酒店

  • 294 评论 9.1/10 位置
  • 453 评论 7.2/10 房间
  • 906 评论 8.4/10 服务
  • 6 评论 6/10 上网
  • 180 评论 6.8/10 清洁度
  • 159 评论 9.1/10 沙滩
  • 137 评论 8.3/10 早餐
  • 102 评论 2.8/10 性价比

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