索菲特阿加迪尔海洋温泉酒店 5 星

客户意见评级 (ALL 评级) 4.5/5 408 评论

保证最优惠房价
索菲特阿加迪尔海洋温泉酒店 - Image 1
索菲特阿加迪尔海洋温泉酒店 - Image 2
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索菲特阿加迪尔海洋温泉酒店 - Image 4
Baie des Palmiers, Cité Founty P5, Secteur touristique, 80010 阿加迪尔, 摩洛哥

描述

酒店其他优惠

  • 可俯瞰大海和私家海滩

  • 海洋疗养会所：长期和短期护理服务，包括纤体

  • 还提供：Iyashi Dome、Watermass 以及 Thalassa Sea & Skin 产品

  • 提供停车场和免费无线网络

  • 每日养生项目：瑜伽、交叉训练和健身拳击

我们的客房

酒店位置

索菲特阿加迪尔海洋温泉酒店

Baie des Palmiers, Cité Founty P5, Secteur touristique
80010 阿加迪尔
摩洛哥

GPS:30.3927, -9.597191

电话
传真 +212 5283-88001

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  408 评论

TripAdvisor 评级  4.5/5  3,643 评论

Paying 5 star prices for 1 star service

Tripadvisor 评级 1.0/5

Gavin W 经 TripAdvisor 认证的评论

Don't recommend staying here, so many better hotels nearby for half the price and presumably better service. Staff are the rudest I've ever experienced, borderline hostile towards guests. Some examples of the bad service: - We have not received any response from various emails both before and after our stay - Generally, minor requests were treated as major inconveniences - We were served breakfast by someone wearing airpods. Staff always scrolling on phones and very inattentive - One staff member literally rolled his eyes when I asked for more coffee one morning It's also very costly. Food was extremely overpriced and nothing special. Buffet or tapas were the only dinner options, strange for a 5 star "resort". You can't use the indoor pool and spa without paying an additional entry cost per day (30 quid). The airport collection is twice the price of a taxi. It was a shame because the rooms and setting were great, clean and the hotel has a really nice pool area. Our experience was tarnished by the above.

Overall, we had a great time in this hotel we will definitely come backOverall, we had a great time in this hotel ⭐️⭐️⭐️⭐️⭐️👍🏻

Tripadvisor 评级 5.0/5

Alan D 家庭住宿 - 经 TripAdvisor 认证的评论

Staffs in the Sofitel, hotel, five star all are very good and very welcoming, all of them specially: Rabab , Muhamed , Muhamed ,mariam , Fatima Hussain,sabah, rashid,khadeja, Abida. They were very helpful multi language speaking. And, always respectful, made us very welcome. It’s a place we will definitely come back. Alan dilshad

Dear Guest, Thank you so much for taking the time to rate our hotel. Your feedback is highly valued. Best regards, Guest Relation Team

Not a 5 star

Tripadvisor 评级 3.0/5

John D 经 TripAdvisor 认证的评论

This is not a 5 star hotel. Its very expensive to buy anything there.No real restaurants there.Rooms ok.Would not stay there again. Staff not helpful. Ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

Dear John , Thank you for sharing your feedback with us. We regret to hear that your experience at our hotel did not meet your expectations and that you did not find it to be a five-star establishment. We apologize for any inconvenience you experienced due to the pricing of amenities and the lack of real restaurants on-site. Your comments regarding the rooms and the unhelpfulness of our staff are duly noted, and we sincerely apologize for any disappointment caused. Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We will address your concerns with our team to ensure that we provide a more satisfactory experience for our guests in the future. We understand your decision not to stay with us again, but we hope you might reconsider in the future. Should you decide to give us another chance, please reach out to us directly, and we will do our utmost to make your stay more enjoyable. Once again, thank you for taking the time to share your thoughts with us, and we wish you the best in your future travels. Warm regards,

Worst experience ever

Tripadvisor 评级 1.0/5

Sebastian L 经 TripAdvisor 认证的评论

This hotel does not like Americans. I reserved the best suite they had and they put me in a room with no ac. After calling 4 times and waiting 8 hours to have it fixed they kept telling me to have patience that it would work. Finally I had to get upset and make them move my room. To which they downgraded me and would not help me. The next day I wasted the entire morning and afternoon trying to fix the situation only to get nowhere and be standing in the lobby with all my luggage for most of the afternoon. Definitely do not come to this hotel.

Dear Sebastian , We are truly sorry to hear about your experience at our hotel, and we apologize for any inconvenience you faced during your stay. It's disheartening to learn that we fell short of meeting your expectations, especially regarding the air conditioning issue and the lack of prompt resolution from our team. Your comfort and satisfaction are paramount to us, and we deeply regret that we were unable to provide you with the level of service you deserve. Your feedback is invaluable, and we take it seriously as we strive to improve our services and processes. We encourage you to reach out to us directly to discuss your stay in more detail so that we can address the situation as best as we can. We hope for the opportunity to regain your trust and to provide you with an exceptional experience during any future visits. Thank you for sharing your feedback with us and for your valuable time. Best regards

Terrible Restaurant Food. Lovely hotel.

Tripadvisor 评级 4.0/5

123Pedant 经 TripAdvisor 认证的评论

Lovely hotel. Beautiful gardens and attentive staff. A lot of building work going on to update the hotel. We had one of the worst meals of our holiday in the hotel bar restaurant. Tempura prawns with their guts still in (nobody wants to eat prawn poo) and no potatoes (specified on the menu). When we asked the waiter who appeared to be in charge he tried to lie and say the dish didn’t come with potatoes. He then disappeared behind the bar and left it to a junior member of staff to deal with. Shine, the young waiter, was delightful. He was friendly and efficient every day of our holiday and appeared truly embarrassed by our prawn fiasco. He was left to deal with our complaints while the more senior members of staff hid behind the scenes.

Dear Guest, We thank you for sharing your experience with us. We are delighted to learn that you found our hotel charming with beautiful gardens and attentive staff. However, we are deeply sorry to hear that your restaurant experience did not meet your expectations. We take your feedback very seriously, and we sincerely apologize for any inconvenience you may have encountered. Your comments regarding the food quality and service will be immediately forwarded to our management team for review and improvement. We are pleased to hear that Shine was able to make your stay more enjoyable with his friendly and efficient attitude. We apologize for the circumstances that tarnished your experience and will do our utmost to improve. We hope to have the opportunity to welcome you again in the future to provide you with a much more enjoyable experience. Best regards,

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其他网络用户评价我们的酒店

  • 276 评论 9.1/10 位置
  • 433 评论 6.6/10 房间
  • 917 评论 8.5/10 服务
  • 173 评论 8.9/10 游泳池
  • 173 评论 6.2/10 清洁度
  • 144 评论 9.6/10 沙滩
  • 125 评论 8.3/10 早餐
  • 90 评论 2.8/10 性价比

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