Sofitel Agadir Thalassa sea & spa 5 つ星

I’m so glad to be staying at this Resort in Agadir, it is the best resort there is around Agadir. The hospitality that I have received here. Imane has been so kind and helpful with my stay here. I will be back as soon as possible To this lovely Resort.

Imane was extremely helpful and gave us a very warm and hospitable welcome. The resort was absolutely amazing, it’s like a little paradise in Agadir. The views, the aesthetic, all that this place has to offer was absolutely dream-like. Enjoyed every moment here.

The staff here don't know how to look after customers or complaints. Our first room had tiles falling off the wall, unfinished grout and a musky odor. Our second room was fine, however the design of the basic rooms leaves a lot to be desired. They haven't been updated since they first opened by the looks of it, sub par for a 5 star hotel. More verging on a rundown 3 star room. When I wasn't with my wife, she would be asked what her room number is, this happened on 3 occasions. The staff aren't proactive, you must always call them over or get up and walk to them to get attention for little things. They never replenished our water in the 4 nights we were there, each time having to talk to someone. Or calling concierge. We were told and checkin that our return transfer would be complimentary, it wasn't and I had to have that removed from my bill. We burned ourselves at breakfast due to the faulty bread toster, staff just watched as things happened, no one ever asked to help. You must be self sufficient in this hotel, unless your Arab or French. The hotel manager was informed of all of this at checkout. No remedy was taken, if anything condescending remarks on how I said it was "okay" in the morning the single time she asked if everything was fine. I should've refused to pay the bill. Terrible place. 1 star. Ruined the end of our holiday.

Long overdue. We got very busy with work but really wanted to leave a review cause our stay at the Sofitel Agadir was the best family vacation we had. We are so grateful for everything they did to make our stay memorable. Ibtissam Khadija Layla Oumeima Walid Hicham Halima Mohamed to name a few thank you thank you thank you. I wish you and your amazing team all the best. Our son ask about So all the time..... Peace always. Nabil Habsa Sulayman and Layla

We stay at the resort for 6 days which I think it was more than enough time to visit Agadir, the hotel was beautiful, the staff were really nice and helping specially Imane gr who help me organise my best friend birthday night at one of the hotel restaurants, also Hussain and Joseph were always there to help us with enquires or restaurants to visit. Rooms were really nice and clean, overall we loved our stay here, will definitely come back.