Mercure Campinas 4성

고객 평점 (ALL 평가) 4.0/5 1,718 리뷰

Mercure Campinas - Image 1
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호텔설명

호텔 추가 정보

  • Relax in a hotel in Campinas with pool, sauna and gym

  • Children up to 11 earn a discount on breakfast

  • 9-minute drive to access Anhanguera Highway

  • 9-minute drive to access Dom Pedro I Highway

  • Hotel in Campinas near Viracopos International Airport, 25 minutes by car.

숙박

호텔 위치

Mercure Campinas

Avenida Aquidaban.400 - Centro, Acesso pela Av. Francisco, Glicério
13026510 CAMPINAS
Brazil

GPS:-22.91117, -47.05613

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

RESTAURANTE OPERA MORENA

The Opera Morena restaurant serves varied, contemporary cuisine, with regional and international dishes created by Chef Mari Turchetti, and also offers an excellent selection of wines and beers from around the world.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.0/5  1,718 리뷰

TripAdvisor 평가  4.0/5  1,357 리뷰

Terribile

트립어드바이저 평점 1.0/5

Adriana S TripAdvisor 인증 리뷰

Mercure Campinas needs URGENT intervention! I'm writing to customer care about my complaints. A stain on the image of the Mercure brand and for the Accour Network. I'm here for 4 days in a total of 10 days and it's been a terror!

Dear Eadrianas Thaks for your feedback.

평범한 숙박

고객 평점 3.0/5

Arthur H. 가족 - 전체(All) 통지 확인

그냥 평범한 수준의 숙박 경험, Name Value에 다소 떨어지는 시설물

Wifi very weak

트립어드바이저 평점 2.0/5

HMorgan1210 비즈니스 - TripAdvisor 인증 리뷰

Comfort of this hotel was slightly below of the mercure standard around the world, but the very disappointing matter was wifi, very weak and sometimes not working at all. Honestly for a good level hotel that´s not acceptable.

Dear Morgan Thanks for your feesback. att

Almost perfect!

트립어드바이저 평점 5.0/5

AderbalMuller Solo travel - TripAdvisor 인증 리뷰

Tarcisio Vieira was a great attendant, but it is not allowed to serve the welcome drink as I had on Novotel Jaragua two days ago. It will be necessary to be equal unit by unit. I desagree. Sorry, but I do not understand differente treatments hotel by hotel. I whant to think that Accor is the same instead the place or city!!!

Hello Muller, Thank you for taking the time to share your experience with us. As Accor offers different brands of hotels, the welcome drink varies according to each hotel. We hope to see you again soon. Kind regards The manager

Frustrating Mercure Brand Experience

트립어드바이저 평점 2.0/5

William Thiago L Solo travel - TripAdvisor 인증 리뷰

Good day I am writing this email to express my dissatisfaction with Accor. You have big brands that elevate the consumer expectation. I aways choose the Accor hotels when I travel in Brazil and also in Europe. However, you need to rethink the loyalty strategy of Le Club. On the last years i had a lot of problems when I tried to use the points in reservations. It simply doesnt work. Yesterday I had an unfortunate Brand experience with Mercure in the hotel “Mercure Campinas” in São Paulo, Brasil: - the the receptionists didn’t have idea about the rules of the Le Club. I spended hours discussing and trying to use 8.000 points to pay my bill. - the employees are not trained to deal with critical situations. they were harsh and even raised the tone of voice with me. - the people who were around me kept watching the situation and I felt humiliated. Is it the Mercure Brand experience? when I stay at the Mercure, more than a place to sleep, I would expect a good experience. without unnecessary wear and tear. I sincerely hope they improve the quality control.

Dear customer We are sorry for what happened at our hotel. We have some new people on the team, but we have already reinforced training and information. Yours sincerely,

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 209 리뷰 7.5/10 위치
  • 699 리뷰 5.5/10 객실
  • 684 리뷰 5.7/10 서비스
  • 31 리뷰 4.9/10 인터넷 가격
  • 311 리뷰 6.3/10 조식
  • 249 리뷰 5.6/10 청결도
  • 153 리뷰 3.1/10 가격 대비 가치

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