巨港诺富特酒店及公寓 4 星

客户意见评级 (ALL 评级) 4.9/5 142 评论

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巨港诺富特酒店及公寓 - Image 1
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Jalan R Sukamto No 8A, South Sumatra, 30127 PALEMBANG, 印度尼西亚

描述

酒店其他优惠

  • 高级商务和会议设施

  • 靠近巴邻旁 (Palembang) 贸易中心

  • 提供免费无线网络的现代宽敞客房

  • 桑拿房和可供您锻炼身体的健身中心

  • 漂亮的室外泳池

我们的客房

酒店位置

巨港诺富特酒店及公寓

Jalan R Sukamto No 8A, South Sumatra
30127 PALEMBANG
印度尼西亚

GPS:-2.94993, 104.767621

电话
传真 +62 711 379777

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.9/5  142 评论

TripAdvisor 评级  4.8/5  2,874 评论

卓越奖 2024

Overall, the stay was smooth and enjoyable — warm staff, clean room, and a comfortable atmosphere throughout. A simple,

Tripadvisor 评级 5.0/5

Bimo R 经 TripAdvisor 认证的评论

I had a pleasant stay at the hotel. The staff were friendly, the room was clean, and the facilities were comfortable. Overall, a great experience and I would stay here again.

Dear valued guest, Warm regards from Novotel Palembang Hotel & Residence Thank you very much for your positive feedback about your stay with us. We are delighted to hear that you were pleasant stay at this hotel with its friendly staff, clean rooms, and comfortable facilities. We hope to welcome you back to Novotel Palembang on your next visit. Best regards, Rikasari Front Office Manager

Breakfast menu is so good taste

Tripadvisor 评级 5.0/5

Popi S 经 TripAdvisor 认证的评论

Good experience, so greatfull 🥰🥰🥰 menu of breakfast very good taste swimming pool is so big and clean, family friendly, I like to stay here This is not first time I stay here with my lovely family, we are always back for staycation

Dear valued guest, Warm regards from Novotel Palembang Hotel & Residence Thank you very much for your positive feedback about your stay with us. We are delighted to hear that you were satisfied with our menu of breakfast very good taste with swimming pool is so big and clean. We hope to welcome you back to Novotel Palembang on your next visit. Best regards, Rikasari Front Office Manager

Surprised with how BAD the customer service

Tripadvisor 评级 1.0/5

cathycatharinaa 经 TripAdvisor 认证的评论

I already posted my first review about how terrible my stay was, but here is the additional info after seeing the Rikasari, the Front Office Manager’s manipulative reply. First of all, dont they also understand english? What I said was I needed to help the OTHER guests because their front office couldnt speak english. They twisted it like I had a language issue. Ridiculous. Then they proudly said my room was “fully booked” and “not ready” at 4.08 pm when check in time is 3 pm. And they replied like it is my fault the room was not ready. What kind of hotel logic is that? They also claimed they gave me a “complimentary upgrade” which is completely untrue. My booked room and the so-called upgraded room are exactly the same category. The only difference was the first one smelled like vomit. So please dont try to show the world like they gave me something special. They gave me nothing except wasted time and a horrible experience. Their response shows clearly they have no intention to apologize properly. Instead of taking responsibility, they twist the story to make themselves look good. Totally manipulative and disappointing. Novotel Palembang needs serious improvement in service, communication, honesty, and basic hospitality. I will never stay here again.

Dear Ms. Cathy, On behalf of the management of Novotel Palembang, I sincerely apologize for the inconvenience you experienced during your stay. I understand your concerns regarding our communication, service delay, and staff attitude. We are truly sorry that this did not meet your expectation. After reviewing your feedback, we acknowledge that our handling of the situation fell short of our standards, and I am truly sorry. Thank you for bringing this to my attention; your feedback is invaluable in helping us improve. If you are open to it, I would appreciate the opportunity to make things right. Please feel free to contact me directly at gm@novotelpalembang.com, and I will be happy to assist you further. Again, thank you for your feedback. Warm regards, Herman WIJAYA General Manager

Truly unforgetable memories here.

Tripadvisor 评级 5.0/5

Ferdi A 经 TripAdvisor 认证的评论

The food on the breakfast buffet was really good and the staff are very friendly. And Mas Firman was exceptional friendly to my family.

Dear valued guest, Warm regards from Novotel Palembang Hotel & Residence Thank you very much for your positive feedback about your stay with us. We are delighted to hear that you were satisfied with our service and the hospitality of our staff, including Pak Firman. We hope to welcome you back to Novotel Palembang on your next visit. Best regards, Rikasari Front Office Manager

Good restaurant

Tripadvisor 评级 5.0/5

bageda 经 TripAdvisor 认证的评论

Very nice view, good is great, Ms Fitri was very helpful and welcoming. The food she recommended was great. Definitely recommend this restaurant!

Yang Terhormat Bapak/Ibu, Salam hangat dari Novotel Palembang Hotel & Residence Terima kasih banyak atas ulasan positif Anda tentang pengalaman menginap di Novotel Palembang. Kami sangat senang mendengar bahwa Anda merasa puas dengan pelayanan yang diberikan kami. Kami berharap dapat menyambut Anda kembali di Novotel Palembang dalam kunjungan Anda berikutnya. Hormat kami, Rikasari Front Office Manage

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其他网络用户评价我们的酒店

  • 30 评论 9.6/10 位置
  • 235 评论 9.2/10 房间
  • 270 评论 8.2/10 服务
  • 124 评论 9.2/10 设施
  • 106 评论 9/10 舒适度
  • 90 评论 8.4/10 清洁度
  • 76 评论 8.5/10 早餐
  • 71 评论 9.1/10 氛围

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