ノボテルパレンバンホテル&レジデンス 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.9/5 129 件のレビュー

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Jalan R Sukamto No 8A, South Sumatera, 30127 パレンバン, インドネシア

説明

ホテルのその他の情報

  • 上質なビジネス / 会議施設

  • パレンバン貿易センターのすぐそば

  • 無料のWi-Fi完備の広々としたモダンな客室

  • サウナとフィットネスセンター

  • 美しい屋外プール

当ホテルの客室

ホテル所在地

ノボテルパレンバンホテル&レジデンス

Jalan R Sukamto No 8A, South Sumatera
30127 パレンバン
インドネシア

GPS:-2.94993, 104.767621

電話番号
ファックス +62 711 379777

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.9/5  129 件のレビュー

トリップアドバイザーの評価  4.8/5  2,835 件のレビュー

2024エクセレンス認証

Surprised with how BAD the customer service

トリップアドバイザーの評価 1.0/5

cathycatharinaa トリップアドバイザー認証口コミ

I already posted my first review about how terrible my stay was, but here is the additional info after seeing the Rikasari, the Front Office Manager’s manipulative reply. First of all, dont they also understand english? What I said was I needed to help the OTHER guests because their front office couldnt speak english. They twisted it like I had a language issue. Ridiculous. Then they proudly said my room was “fully booked” and “not ready” at 4.08 pm when check in time is 3 pm. And they replied like it is my fault the room was not ready. What kind of hotel logic is that? They also claimed they gave me a “complimentary upgrade” which is completely untrue. My booked room and the so-called upgraded room are exactly the same category. The only difference was the first one smelled like vomit. So please dont try to show the world like they gave me something special. They gave me nothing except wasted time and a horrible experience. Their response shows clearly they have no intention to apologize properly. Instead of taking responsibility, they twist the story to make themselves look good. Totally manipulative and disappointing. Novotel Palembang needs serious improvement in service, communication, honesty, and basic hospitality. I will never stay here again.

Dear Ms. Cathy, On behalf of the management of Novotel Palembang, I sincerely apologize for the inconvenience you experienced during your stay. I understand your concerns regarding our communication, service delay, and staff attitude. We are truly sorry that this did not meet your expectation. After reviewing your feedback, we acknowledge that our handling of the situation fell short of our standards, and I am truly sorry. Thank you for bringing this to my attention; your feedback is invaluable in helping us improve. If you are open to it, I would appreciate the opportunity to make things right. Please feel free to contact me directly at gm@novotelpalembang.com, and I will be happy to assist you further. Again, thank you for your feedback. Warm regards, Herman WIJAYA General Manager

Truly unforgetable memories here.

トリップアドバイザーの評価 5.0/5

Ferdi A トリップアドバイザー認証口コミ

The food on the breakfast buffet was really good and the staff are very friendly. And Mas Firman was exceptional friendly to my family.

Dear valued guest, Warm regards from Novotel Palembang Hotel & Residence Thank you very much for your positive feedback about your stay with us. We are delighted to hear that you were satisfied with our service and the hospitality of our staff, including Pak Firman. We hope to welcome you back to Novotel Palembang on your next visit. Best regards, Rikasari Front Office Manager

Good restaurant

トリップアドバイザーの評価 5.0/5

bageda トリップアドバイザー認証口コミ

Very nice view, good is great, Ms Fitri was very helpful and welcoming. The food she recommended was great. Definitely recommend this restaurant!

Yang Terhormat Bapak/Ibu, Salam hangat dari Novotel Palembang Hotel & Residence Terima kasih banyak atas ulasan positif Anda tentang pengalaman menginap di Novotel Palembang. Kami sangat senang mendengar bahwa Anda merasa puas dengan pelayanan yang diberikan kami. Kami berharap dapat menyambut Anda kembali di Novotel Palembang dalam kunjungan Anda berikutnya. Hormat kami, Rikasari Front Office Manage

The best hotel

トリップアドバイザーの評価 5.0/5

Vientika A トリップアドバイザー認証口コミ

The best hotel, this hotel have a best view, and the best services, food are delicious, tita a receptionist very helpfully, thank novotel

Dear Ms. Vientikaa, Thank you very much for taking the time to share your wonderful review and for rating us so highly. We are delighted to know that you enjoyed the view, the food, and our services during your stay. It is also a pleasure to hear that Ms. Tita from our reception team was able to assist you helpfully. Your kind words are truly appreciated and will serve as great motivation for our entire team to continue delivering exceptional service. We look forward to welcoming you back to Novotel Palembang Hotel & Residence in the near future. Warm regards, Rikasari Front Office Manager Novotel Palembang Hotel & Residence

A nice hotel, but small details could easily make it better.

トリップアドバイザーの評価 3.0/5

Petter B トリップアドバイザー認証口コミ

This hotel is conveniently located and moderately priced. Pretty good value for money. The staff are friendly, with somewhat limited English. My room was clean and comfortable. However, there are a few details that this property could easily FIX, which would improve their rating: 1) Check-in, The hotel charges a USD 18 deposit to your credit card when checking in, you are given a receipt for this, and the amount is returned in CASH when checking out. This is extra trouble for all parties! SKIP IT. 2) The room has a sign saying that one should NOT drink tap water, still bottled water is only provided at a charge from the mini-bar. One bottle should be complementary, this is to be expected. 3) The hotel offers a restaurant and the breakfast served exceeded my expectations, however when having dinner, one cannot charge the bill to the room. This was expected. 4) The minibar has a very limited offering and the fridge is not working, perhaps just skip this??

Dear Mr. PetterB794 Thank you for taking the time to share your feedback and for staying with us at Novotel Palembang Hotel & Residence. We are glad to know that you found our hotel comfortable, with friendly staff and a good location. We would like to take this opportunity to clarify a few points mentioned in your review: 1. Deposit: The deposit taken during check-in is refunded via bank transfer, not in cash, upon check-out. We apologize if this was not clearly communicated during your stay. 2. Complimentary Water: We provide two complimentary bottles of mineral water in every guest room. Should you wish for a refill, we will gladly provide it free of charge upon request. 3. Restaurant and Billing: Our restaurant operations follow hotel standards, and charges can be billed to the room if a deposit is available. However, if the consumption amount exceeds the deposit, payment must be settled directly with our restaurant team. 4. Minibar: Kindly note that our hotel does not provide minibar service in the rooms. We apologize for any confusion caused. We truly appreciate your constructive feedback and will continue improving our service to enhance guest satisfaction. We hope to have the pleasure of welcoming you again in the near future. Warm regards, Rikasari Front Office Manager Novotel Palembang Hotel & Residence

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 256 件のレビュー 8.3/10 サービス
  • 125 件のレビュー 9.2/10 設備
  • 98 件のレビュー 8.8/10 快適さ
  • 85 件のレビュー 8.5/10 清潔さ
  • 70 件のレビュー 9.1/10 雰囲気
  • 65 件のレビュー 8/10 朝食

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周辺の他の施設

イビスパレンバンサンガル 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 (207 件のレビュー)

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