ノボテルパレンバンホテル&レジデンス 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.9/5 142 件のレビュー

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Jalan R Sukamto No 8A, South Sumatera, 30127 パレンバン, インドネシア

説明

ホテルのその他の情報

  • 上質なビジネス / 会議施設

  • パレンバン貿易センターのすぐそば

  • 無料のWi-Fi完備の広々としたモダンな客室

  • サウナとフィットネスセンター

  • 美しい屋外プール

当ホテルの客室

ホテル所在地

ノボテルパレンバンホテル&レジデンス

Jalan R Sukamto No 8A, South Sumatera
30127 パレンバン
インドネシア

GPS:-2.94993, 104.767621

電話番号
ファックス +62 711 379777

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.9/5  142 件のレビュー

トリップアドバイザーの評価  4.8/5  2,874 件のレビュー

2024エクセレンス認証

Overall, the stay was smooth and enjoyable — warm staff, clean room, and a comfortable atmosphere throughout. A simple,

トリップアドバイザーの評価 5.0/5

Bimo R トリップアドバイザー認証口コミ

I had a pleasant stay at the hotel. The staff were friendly, the room was clean, and the facilities were comfortable. Overall, a great experience and I would stay here again.

Dear valued guest, Warm regards from Novotel Palembang Hotel & Residence Thank you very much for your positive feedback about your stay with us. We are delighted to hear that you were pleasant stay at this hotel with its friendly staff, clean rooms, and comfortable facilities. We hope to welcome you back to Novotel Palembang on your next visit. Best regards, Rikasari Front Office Manager

Breakfast menu is so good taste

トリップアドバイザーの評価 5.0/5

Popi S トリップアドバイザー認証口コミ

Good experience, so greatfull 🥰🥰🥰 menu of breakfast very good taste swimming pool is so big and clean, family friendly, I like to stay here This is not first time I stay here with my lovely family, we are always back for staycation

Dear valued guest, Warm regards from Novotel Palembang Hotel & Residence Thank you very much for your positive feedback about your stay with us. We are delighted to hear that you were satisfied with our menu of breakfast very good taste with swimming pool is so big and clean. We hope to welcome you back to Novotel Palembang on your next visit. Best regards, Rikasari Front Office Manager

Surprised with how BAD the customer service

トリップアドバイザーの評価 1.0/5

cathycatharinaa トリップアドバイザー認証口コミ

I already posted my first review about how terrible my stay was, but here is the additional info after seeing the Rikasari, the Front Office Manager’s manipulative reply. First of all, dont they also understand english? What I said was I needed to help the OTHER guests because their front office couldnt speak english. They twisted it like I had a language issue. Ridiculous. Then they proudly said my room was “fully booked” and “not ready” at 4.08 pm when check in time is 3 pm. And they replied like it is my fault the room was not ready. What kind of hotel logic is that? They also claimed they gave me a “complimentary upgrade” which is completely untrue. My booked room and the so-called upgraded room are exactly the same category. The only difference was the first one smelled like vomit. So please dont try to show the world like they gave me something special. They gave me nothing except wasted time and a horrible experience. Their response shows clearly they have no intention to apologize properly. Instead of taking responsibility, they twist the story to make themselves look good. Totally manipulative and disappointing. Novotel Palembang needs serious improvement in service, communication, honesty, and basic hospitality. I will never stay here again.

Dear Ms. Cathy, On behalf of the management of Novotel Palembang, I sincerely apologize for the inconvenience you experienced during your stay. I understand your concerns regarding our communication, service delay, and staff attitude. We are truly sorry that this did not meet your expectation. After reviewing your feedback, we acknowledge that our handling of the situation fell short of our standards, and I am truly sorry. Thank you for bringing this to my attention; your feedback is invaluable in helping us improve. If you are open to it, I would appreciate the opportunity to make things right. Please feel free to contact me directly at gm@novotelpalembang.com, and I will be happy to assist you further. Again, thank you for your feedback. Warm regards, Herman WIJAYA General Manager

Truly unforgetable memories here.

トリップアドバイザーの評価 5.0/5

Ferdi A トリップアドバイザー認証口コミ

The food on the breakfast buffet was really good and the staff are very friendly. And Mas Firman was exceptional friendly to my family.

Dear valued guest, Warm regards from Novotel Palembang Hotel & Residence Thank you very much for your positive feedback about your stay with us. We are delighted to hear that you were satisfied with our service and the hospitality of our staff, including Pak Firman. We hope to welcome you back to Novotel Palembang on your next visit. Best regards, Rikasari Front Office Manager

Good restaurant

トリップアドバイザーの評価 5.0/5

bageda トリップアドバイザー認証口コミ

Very nice view, good is great, Ms Fitri was very helpful and welcoming. The food she recommended was great. Definitely recommend this restaurant!

Yang Terhormat Bapak/Ibu, Salam hangat dari Novotel Palembang Hotel & Residence Terima kasih banyak atas ulasan positif Anda tentang pengalaman menginap di Novotel Palembang. Kami sangat senang mendengar bahwa Anda merasa puas dengan pelayanan yang diberikan kami. Kami berharap dapat menyambut Anda kembali di Novotel Palembang dalam kunjungan Anda berikutnya. Hormat kami, Rikasari Front Office Manage

との提携 TripAdvisor

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周辺の他の施設

イビスパレンバンサンガル 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 (222 件のレビュー)

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