巴西利亚埃舒美爵酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 3,752 评论

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巴西利亚埃舒美爵酒店 - Image 1
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Setor Hoteleiro Norte quadra 5, Bloco G, 70705913 巴西利亚, 巴西

描述

酒店其他优惠

  • 邻近国家体育场、会议中心和 Brasilia Shopping。

  • 休闲区配有温水游泳池、桑拿室和顶层健身房。

  • 会议室空间适合举办公司活动和社交活动，最多可容纳 350 人。

  • 距离巴西利亚机场 18 分钟车程。

  • 前往 CAPIM DOURADO 餐厅品尝最新巴西美食。

我们的客房

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酒店位置

巴西利亚埃舒美爵酒店

Setor Hoteleiro Norte quadra 5, Bloco G
70705913 巴西利亚
巴西

GPS:-15.788328, -47.890239

电话
传真 +55 61 3424-2001

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  3,752 评论

TripAdvisor 评级  4.5/5  1,542 评论

卓越奖 2024

Comfortable in many ways

Tripadvisor 评级 5.0/5

JerrySamN 经 TripAdvisor 认证的评论

The Grand Mercure is wonderful! The rooms are modern and very comfortable and staff is very friendly and helpful. We’ve been here 3 times and every day started with a cheering warm greeting from the staff. Most of them even remember us from previous years. Nadia, in Capim Dourado restaurant, even greeted us with hugs. Her service is very considerate and warm. She brought us dishes on the table right after the previous dish finished and having the second dish when it was hot to make the food more enjoyable and delicious. We give her 5 stars service. We’ll certain stay there again. Thank you for making the place as our own home. Jerry and Jeane

Dear Mr. Jerry and Mrs. Jeane, Thank you for sharing your positive experience with us! We are very pleased to know that you had an excellent stay and that you enjoyed our accommodations and especially our service. Your compliments will be shared with our teams. We look forward to welcoming you back soon for more pleasant moments at Grand Mercure Brasília. Sincerely, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Business Trip

Tripadvisor 评级 4.0/5

Dream288595 商务住宿 - 经 TripAdvisor 认证的评论

Great location and excellent staff. My booking happened at the same time some sort of conference was happening in the city and there was a big group in the hotel, so things got busy - but they managed. The elevators were under renovation, and tho that's a circumstance, the wait was pretty annoying. But overall, an enjoyable stay.

Dear Guest, Thank you for sharing your experience with us. We are pleased to know that you had a good stay and appreciated our location and service. We sincerely apologize for the inconvenience caused by the elevator renovations during your stay. We hope to welcome you back soon and provide an even more enjoyable experience at Grand Mercure Brasília. Sincerely, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Management problems

Tripadvisor 评级 3.0/5

183regulartraveller 商务住宿 - 经 TripAdvisor 认证的评论

I stayed at the Grand Mercure from Sunday till Friday for work. Staff are fantastic and speak a very good level of English. There was a queue at check-in that resulted in more staff serving customers. The gym is good but could do with an update and earlier opening. Sadly, one elevator was closed for maintenance and the remaining two elevators operated on two independent systems meaning it took often more than 15 minutes to get to my room or downstairs in absolutely packed elevators or using a non a/c fire staircase. This could have been easily avoided by accepting fewer bookings. A premium hotel works around the needs of its guests, not the other way round.

Dear Guest, We sincerely thank you for sharing your experience with us. Receiving feedback from our guests is essential to us. We are glad to know that you had a pleasant stay and appreciated our service. We deeply regret that your stay did not meet your expectations and for the inconveniences you faced. This is not the standard of service we strive to provide, and your satisfaction is our priority. Your comments are extremely important as they help us identify areas that need attention. They will be shared with our team so we can implement the necessary improvements. We hope to have the opportunity to welcome you again at Grand Mercure Brasília, providing a more pleasant experience. Sincerely, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

总体不错，位置好

客户意见评级 4.5/5

Roger 商务住宿 - 所有已确认评论

总体不错，房间没有预浴袍。

Hello, Mr. Roger, Thank you for your feedback. We are glad to hear that you enjoyed our location. We apologize for the missing bathrobe in your room. This service is available upon request. We look forward to welcoming you back to Grand Mercure Brasília soon! Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Great place to have dinner!

Tripadvisor 评级 5.0/5

René Felipe Q 经 TripAdvisor 认证的评论

Food was gorgeous and the atmosphere was great. The only issue is the language, since the waitress only spoke Portuguese, but she made the job anyways. The meals were good in price and quantity, and the restaurant was just across the street from our hotel. I would definitely recommend this place for any visitor!

Dear Mr. Felipe, Thank you for sharing your positive experience with us and for recommending our restaurant! We are glad to hear that you had a pleasant time and enjoyed our restaurant. Your feedback is very important to us and will be shared with our team so we can continue to make improvements. We look forward to welcoming you again soon for more enjoyable moments at Grand Mercure Brasília. Kind regards, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

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其他网络用户评价我们的酒店

  • 571 评论 9.6/10 位置
  • 1,296 评论 7.1/10 房间
  • 1,374 评论 8.6/10 服务
  • 25 评论 4.7/10 上网
  • 700 评论 8.4/10 早餐
  • 409 评论 7.6/10 清洁度
  • 236 评论 7.1/10 氛围
  • 87 评论 3/10 运动休闲

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