巴西利亚埃舒美爵酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 4,574 评论

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描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

  • 邻近国家体育场、会议中心和 Brasilia Shopping。

  • 休闲区配有温水游泳池、桑拿室和顶层健身房。

  • 会议室空间适合举办公司活动和社交活动,最多可容纳 350 人。

  • 距离巴西利亚机场 18 分钟车程。

  • 前往 CAPIM DOURADO 餐厅品尝最新巴西美食。

我们的客房

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酒店位置

巴西利亚埃舒美爵酒店

Setor Hoteleiro Norte quadra 5, Bloco G
70705913 巴西利亚
巴西

GPS:-15.788328, -47.890239

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  4,574 评论

TripAdvisor 评级  4.5/5  1,378 评论

卓越奖 2023

Business Travel

Tripadvisor 评级 5.0/5

Sanchiro 商务住宿 - 经 TripAdvisor 认证的评论

This hotel is my preferred one because of the service and room quality. The reception is very kind and the checkin is always a good experience today Cesar help me a lot with a quick and clear process. The checkout is also a good experience with a good staff.

Dear Mr. Sanchiro, Thank you for sharing your feedback with us. We are extremely pleased to learn that Grand Mercure is your choice due to our service and accommodations. It is a pleasure to receive compliments about the kindness of our reception team. We hope to continue being your choice in Brasília and look forward to your next visit. Sincerely, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Good location but very noisy

Tripadvisor 评级 3.0/5

ClubGGG 商务住宿 - 经 TripAdvisor 认证的评论

The hotel is definitely ageing: although the interior decor is fine, you can tell as soon as you are in the lift, cracking, moving brutally and making noise. The room by itself was nice with a decent size bathroom but without any amenities like nail file or toothpaste provided. The balcony door did not lock properly so you could hear fairly well the noise from the street, day and night. No sound proof door so you can hear loudly the bell from the lift, people walking and discussion in the corridor to or from their rooms etc We had to sleep with earplugs, never a pleasure. Staff was nice and available, with a smile, and this was pleasant even when not sharing the same language, there is a good attitude. Need to be modernized otherwise I am afraid we won't be back.

Dear Guest, Thank you for taking the time to share your feedback. We appreciate your compliments on our staff's friendly and helpful attitude. It's unfortunate to hear about the noise disturbances and other inconveniences you experienced during your stay. We apologize for the issues with the aging infrastructure, the noise from the lift, and the balcony door. Your comments are valuable, and we take them seriously. Rest assured, we will address these concerns promptly to enhance the overall experience for our guests. We understand the importance of a peaceful stay and regret that we fell short of your expectations. We appreciate your understanding and hope to have the opportunity to welcome you back with improvements in the near future. Best regards, Mariana Ferreira Supervisora de Guest Experience Grand Mercure Brasília

Maria is THE BEST!!!

Tripadvisor 评级 5.0/5

Tour01189092342 商务住宿 - 经 TripAdvisor 认证的评论

The hotel is very nice but the highlight of my was my waitress at the hotel’s restuarant, Maria, who was exceptional! What a delightful person! Food was good but the service exceeded all expectations! Her English is excellent and her personality was warm and engaging making the whole experience the best!

Dear Guest, Thank you for your glowing review! We are thrilled to hear that you enjoyed your stay, and we truly appreciate your kind words about Maria. She is indeed an exceptional member of our team, and we are delighted that she made your dining experience memorable. Your compliments will be shared with her, and we look forward to welcoming you back for another outstanding stay at the Grand Mercure Brasília. Best regards, Mariana Ferreira Guest Experience Supervisor Grand Mercure Brasília

Good overall

Tripadvisor 评级 4.0/5

Cheryl G 经 TripAdvisor 认证的评论

The hotel was good, we were moved from room which wasnt a pleasant experience but personnel was really polite and kind. Camacho was so helpfull to us, he was the only spanish speaker which made our stay easier.

Dear Guest, Thank you for your feedback. We are glad to hear that, although you were moved from your room, our staff was polite and kind. We appreciate your recognition of Camacho's helpfulness, especially as a Spanish speaker, which made your stay more comfortable. Your comments will be shared with our team, and we hope to have the opportunity to welcome you back to the Grand Mercure Brasília in the future. Best regards, Mariana Ferreira Guest Experience Supervisor Grand Mercure Brasília

也只有位置好了

客户意见评级 3.0/5

Raul W. 商务住宿 - 所有已确认评论

房间配备不足,这么贵的酒店居然没有烧水壶 而且Wifi还坏了将近一天,严重影响到我工作

Dear Mr. Raul, Thank you for sharing your comments about your stay at the Grand Mercure Brasilia. We sincerely regret that your experience did not live up to your expectations. We apologize for the lack of adequate equipment in the room, such as the kettle, and for the problem with the Wi-Fi, which negatively affected your work. We understand the importance of a stable and functional connection, especially for business travelers, and we apologize for any inconvenience caused. We take your comments seriously and will investigate the matter to ensure corrective measures are taken to improve our guests' experience. Thanks for letting us know about these issues and giving us the opportunity to improve our services. We hope to have the chance to welcome you again in the future so that we can provide you with a more satisfying stay. Yours sincerely, Mariana Ferreira Guest Experience Supervisor Grand Mercure Brasilia

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其他网络用户评价我们的酒店

  • 878 评论 9.5/10 位置
  • 1,821 评论 6.9/10 房间
  • 1,949 评论 8.8/10 服务
  • 90 评论 3.6/10 上网
  • 938 评论 8.2/10 早餐
  • 570 评论 7.3/10 清洁度
  • 364 评论 4.1/10 性价比
  • 80 评论 7.4/10 游泳池

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