Grand Mercure Brasilia Eixo Monumental 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 3,752 件のレビュー

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Grand Mercure Brasilia Eixo Monumental - Image 1
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Setor Hoteleiro Norte quadra 5, Bloco G, 70705913 BRASÍLIA, ブラジル

説明

ホテルのその他の情報

  • Close to the National Stadium, Convention Center and Brasilia Shopping.

  • Relaxation area with heated pool, sauna and top-floor gym.

  • Area for corporate and social events, with capacity for up to 350 people.

  • 18-minute drive by car to Brasilia Airport.

  • Visit the CAPIM DOURADO restaurant for contemporary Brazilian cuisine.

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ホテル所在地

Grand Mercure Brasilia Eixo Monumental

Setor Hoteleiro Norte quadra 5, Bloco G
70705913 BRASÍLIA
ブラジル

GPS:-15.788328, -47.890239

電話番号
ファックス +55 61 3424-2001

アクセスと交通機関

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  3,752 件のレビュー

トリップアドバイザーの評価  4.5/5  1,542 件のレビュー

2024エクセレンス認証

Comfortable in many ways

トリップアドバイザーの評価 5.0/5

JerrySamN トリップアドバイザー認証口コミ

The Grand Mercure is wonderful! The rooms are modern and very comfortable and staff is very friendly and helpful. We’ve been here 3 times and every day started with a cheering warm greeting from the staff. Most of them even remember us from previous years. Nadia, in Capim Dourado restaurant, even greeted us with hugs. Her service is very considerate and warm. She brought us dishes on the table right after the previous dish finished and having the second dish when it was hot to make the food more enjoyable and delicious. We give her 5 stars service. We’ll certain stay there again. Thank you for making the place as our own home. Jerry and Jeane

Dear Mr. Jerry and Mrs. Jeane, Thank you for sharing your positive experience with us! We are very pleased to know that you had an excellent stay and that you enjoyed our accommodations and especially our service. Your compliments will be shared with our teams. We look forward to welcoming you back soon for more pleasant moments at Grand Mercure Brasília. Sincerely, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Business Trip

トリップアドバイザーの評価 4.0/5

Dream288595 ビジネス - トリップアドバイザー認証口コミ

Great location and excellent staff. My booking happened at the same time some sort of conference was happening in the city and there was a big group in the hotel, so things got busy - but they managed. The elevators were under renovation, and tho that's a circumstance, the wait was pretty annoying. But overall, an enjoyable stay.

Dear Guest, Thank you for sharing your experience with us. We are pleased to know that you had a good stay and appreciated our location and service. We sincerely apologize for the inconvenience caused by the elevator renovations during your stay. We hope to welcome you back soon and provide an even more enjoyable experience at Grand Mercure Brasília. Sincerely, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Management problems

トリップアドバイザーの評価 3.0/5

183regulartraveller ビジネス - トリップアドバイザー認証口コミ

I stayed at the Grand Mercure from Sunday till Friday for work. Staff are fantastic and speak a very good level of English. There was a queue at check-in that resulted in more staff serving customers. The gym is good but could do with an update and earlier opening. Sadly, one elevator was closed for maintenance and the remaining two elevators operated on two independent systems meaning it took often more than 15 minutes to get to my room or downstairs in absolutely packed elevators or using a non a/c fire staircase. This could have been easily avoided by accepting fewer bookings. A premium hotel works around the needs of its guests, not the other way round.

Dear Guest, We sincerely thank you for sharing your experience with us. Receiving feedback from our guests is essential to us. We are glad to know that you had a pleasant stay and appreciated our service. We deeply regret that your stay did not meet your expectations and for the inconveniences you faced. This is not the standard of service we strive to provide, and your satisfaction is our priority. Your comments are extremely important as they help us identify areas that need attention. They will be shared with our team so we can implement the necessary improvements. We hope to have the opportunity to welcome you again at Grand Mercure Brasília, providing a more pleasant experience. Sincerely, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Great place to have dinner!

トリップアドバイザーの評価 5.0/5

René Felipe Q トリップアドバイザー認証口コミ

Food was gorgeous and the atmosphere was great. The only issue is the language, since the waitress only spoke Portuguese, but she made the job anyways. The meals were good in price and quantity, and the restaurant was just across the street from our hotel. I would definitely recommend this place for any visitor!

Dear Mr. Felipe, Thank you for sharing your positive experience with us and for recommending our restaurant! We are glad to hear that you had a pleasant time and enjoyed our restaurant. Your feedback is very important to us and will be shared with our team so we can continue to make improvements. We look forward to welcoming you again soon for more enjoyable moments at Grand Mercure Brasília. Kind regards, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

Service and Convenience

トリップアドバイザーの評価 5.0/5

Cosimo C トリップアドバイザー認証口コミ

I was in Brasilia for business. This hotel was perfectly located but the staff was incredibly helpful and friendly. I highly recommend this hotel for all business travelers. The front desk and porters really go out of their way to accommodate your needs.

Dear Guest, Thank you for sharing your experience at the Grand Mercure Brasília. We are pleased to know that you appreciated our location and that our service made such a positive difference. Your compliments will be conveyed to the team. We look forward to welcoming you back for more memorable moments. Best regards, Luisa Guerra Guest Experience Supervisor Grand Mercure Brasília

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。