Mercure Grand Jebel Hafeet Al Ain Hotel 4 gwiazdki
Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 501
hotel certyfikowany ALLSAFE
Swimming Pool and Water Slide under maintenance
Free WIFI
Spa and fitness facilities
Family rooms
Private indoor car park
Jebel Hafeet, P O BOX 24476, P.O.Box 24476
24476 AL AIN
United Arab Emirates
ABU DHABI AIRPORT W 165km / 102,53 mil
Al Ain International Airport W 20km / 12 mil - Bezpłatny transport
DUBAI AIRPORT W 130km / 80,79 mil
Pozycja GPS:24.077793, 55.768983
Zameldowanie od: - Wymeldowanie do:
Eden Rock is a modern Italian outdoor restaurant overlooking Al Ain City. Offering authentic Italian gastronomy, enjoy your favorite pasta or pizza along with the best natural views the emirate has to offer!
Le Belvedere is located in the hotel's lobby area with a French atmosphere serving a wide variety of cuisine. Whether it is with family or friends, this outlet got you covered from breakfast, lunch and dinner.
Orient Café is a cosy coffee shop situated beside the main restaurant ideal for casual meetings and socializing over light meals, snacks and desserts with varied selection of teas, coffee, and refreshing soft beverages. Open 24/7.
Al Khayma will take you to a tour of the Arabian Peninsula with its wide-range of Arabic dishes that will surely satisfy your taste buds! This is the place to visit for good food and great view of Al Ain City in the night, and while enjoying Shisha. Open
Lawrence's Bar is your go-to for a fun night out or a relaxed mood while listening to the best tracks and live music over your favorite choice of drinks. Don't miss its weekly specials! Open from 03 pm till 02 am.
100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu
Dowiedz się więcejOcena na stronie TripAdvisor 1.0/5
jvme2002 Opinia zatwierdzona w TripAdvisor
Check in was the worst experience by far it made we want to go back home and cancel our stay but since we traveled up the mountain to get there and my daughter was so excited I decided to stay. The room I requested was not even noted and only to be told that it is easy to fix but why not do it right the first time so there is no need to complain. More complaints followed but the highlight of which is the fridge in the room isn’t working and with molds . They sent a replacement but I’m not sure if they are deliberately mocking because the replacement has more molds . I stopped complaining and just put up with everything from there. I have told friends and family about my experience so they can lower their standards when they need to stay there as there is no other hotel up on Jabel Hafeet. Maybe this is the reason service and everything else is so disappointing.
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Al Ain Jebel Hafeet. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management.
Ocena na stronie TripAdvisor 2.0/5
drallah Opinia zatwierdzona w TripAdvisor
The hotel seems antiquated. Staff is very polite but a simple sandwich room service order takes 45-50 minutes and a room service dinner order one hour. I was in room 206 and the bath drainage needs opening up. Pillows are not soft. I won't come back.
Dear Dr. Allah, We very much appreciate your comments regarding your stay at the Mercure Al Ain Jebel Hafeet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and will sort out the areas that you pointed out. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management.
Ocena na stronie TripAdvisor 5.0/5
ah2071978 Opinia zatwierdzona w TripAdvisor
very good stay , view from mountain top was Magnificat , staff was very cooperative , room was very big and weather on mountain top was much better , even the way up to mountain top is a plus , overall i will be back for sure
Dear Guest, Greetings from the Mercure Grand Jebel Hafeet. Thank you for your wonderful review of the Mercure Grand, and I am delighted to note that you had a great time at the resort. With a mission to provide superior guest service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for choosing the Mercure Grand Jebel Hafeet and we hope to welcome you again in the near future. Sincerely, The Management
Ocena na stronie TripAdvisor 5.0/5
Akshay9258 Opinia zatwierdzona w TripAdvisor
RANJHINI GAVE US EXCELLENT WARM WELCOME UPON CHECK IN QUICK CHECK IN WAS DONE. i love the hotel because of the hospitality of the hotel.Hopefully i will br back in future too tahnks Gain for great Hospitality by Ranjhni
Dear Guest, Greetings from Mercure Grand Jebel Hafeet. Thank you for your wonderful review of the Mercure Grand, and I am delighted to note that you had a great time at the resort. With a mission to provide superior guest service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest your feedback will be shared with Ms. Ranjani who is indeed one of our best asset in the hotel to continue to inspire and motivate her to deliver exceptional customer service. We hope to welcome you again in the near future. Sincerely, Hotel Management
Ocena na stronie TripAdvisor 3.0/5
Weining Rodziny - Opinia zatwierdzona w TripAdvisor
The recreation facility in the hotel is great, especially there is a park for kids. The view is decent in both night and daytime. However, this hotel is a little old. Some room facilities are not as good as expected.
Dear Weining, Greetings from Mercure Grand Hotel Jebel Hafeet! Thank you for your feedback regarding your stay. We noted your comments with great concern, furthermore, we are already in the process of planning the renovation of guest rooms. We value any feedback from our guest which helps us to make things better and once again, please accept my apologies for any inconvenience caused. We agree to the points you've highlighted about the hotel's facilities and view! We look forward to your continued loyalty and to welcome you back to Mercure Grand Hotel Jebel Hafeet in the near future. Thank you and best regards, Rima Rawass General Manager
Najnowsze opinie: 20
Partner: TripAdvisor