Mercure Grand Jebel Hafeet Al Ain Hotel

Wszystkie hotele w AL AIN

Mercure Grand Jebel Hafeet Al Ain Hotel 4 gwiazdki

Ocena klientów (Ocena ALL) 4.0/5 Liczba opinii: 501

hotel certyfikowany ALLSAFE

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Opis

O hotelu

  • Swimming Pool and Water Slide under maintenance

  • Free WIFI

  • Spa and fitness facilities

  • Family rooms

  • Private indoor car park

Lokalizacja hotelu

Mercure Grand Jebel Hafeet Al Ain Hotel

Jebel Hafeet, P O BOX 24476, P.O.Box 24476
24476 AL AIN
United Arab Emirates

Telefon +971 3 704 6888

Faks +971 3 783 8635

Kontaktowy adres e-mail

  • Samolotem

    ABU DHABI AIRPORT W 165km / 102,53 mil

  • Samolotem

    Al Ain International Airport W 20km / 12 mil - Bezpłatny transport

  • Samolotem

    DUBAI AIRPORT W 130km / 80,79 mil

Pozycja GPS:24.077793, 55.768983

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Podsumowanie
Na miejscu
  • Transfer
  • Restauracja
  • Podjazd dla wózków
  • Klimatyzacja
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
W pobliżu obiektu
  • Parking

Nasze pokoje

Opinie naszych gości

Opinie gości dotyczące hotelu
Mercure Grand Jebel Hafeet Al Ain Hotel

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.0/5  Liczba opinii: 501

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 536

Disappointing

Ocena na stronie TripAdvisor 1.0/5

jvme2002 Opinia zatwierdzona w TripAdvisor

Check in was the worst experience by far it made we want to go back home and cancel our stay but since we traveled up the mountain to get there and my daughter was so excited I decided to stay. The room I requested was not even noted and only to be told that it is easy to fix but why not do it right the first time so there is no need to complain. More complaints followed but the highlight of which is the fridge in the room isn’t working and with molds . They sent a replacement but I’m not sure if they are deliberately mocking because the replacement has more molds . I stopped complaining and just put up with everything from there. I have told friends and family about my experience so they can lower their standards when they need to stay there as there is no other hotel up on Jabel Hafeet. Maybe this is the reason service and everything else is so disappointing.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Al Ain Jebel Hafeet. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Management.

The Hotel Has visibly aged

Ocena na stronie TripAdvisor 2.0/5

drallah Opinia zatwierdzona w TripAdvisor

The hotel seems antiquated. Staff is very polite but a simple sandwich room service order takes 45-50 minutes and a room service dinner order one hour. I was in room 206 and the bath drainage needs opening up. Pillows are not soft. I won't come back.

Dear Dr. Allah, We very much appreciate your comments regarding your stay at the Mercure Al Ain Jebel Hafeet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and will sort out the areas that you pointed out. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management.

Awesome stay

Ocena na stronie TripAdvisor 5.0/5

ah2071978 Opinia zatwierdzona w TripAdvisor

very good stay , view from mountain top was Magnificat , staff was very cooperative , room was very big and weather on mountain top was much better , even the way up to mountain top is a plus , overall i will be back for sure

Dear Guest, Greetings from the Mercure Grand Jebel Hafeet. Thank you for your wonderful review of the Mercure Grand, and I am delighted to note that you had a great time at the resort. With a mission to provide superior guest service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for choosing the Mercure Grand Jebel Hafeet and we hope to welcome you again in the near future. Sincerely, The Management

Hotel located in very nice placeroomms are small But good enough.I love the hotel because the excellent service by Front

Ocena na stronie TripAdvisor 5.0/5

Akshay9258 Opinia zatwierdzona w TripAdvisor

RANJHINI GAVE US EXCELLENT WARM WELCOME UPON CHECK IN QUICK CHECK IN WAS DONE. i love the hotel because of the hospitality of the hotel.Hopefully i will br back in future too tahnks Gain for great Hospitality by Ranjhni

Dear Guest, Greetings from Mercure Grand Jebel Hafeet. Thank you for your wonderful review of the Mercure Grand, and I am delighted to note that you had a great time at the resort. With a mission to provide superior guest service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest your feedback will be shared with Ms. Ranjani who is indeed one of our best asset in the hotel to continue to inspire and motivate her to deliver exceptional customer service. We hope to welcome you again in the near future. Sincerely, Hotel Management

Decent location, great view but the room facility is average

Ocena na stronie TripAdvisor 3.0/5

Weining Rodziny - Opinia zatwierdzona w TripAdvisor

The recreation facility in the hotel is great, especially there is a park for kids. The view is decent in both night and daytime. However, this hotel is a little old. Some room facilities are not as good as expected.

Dear Weining, Greetings from Mercure Grand Hotel Jebel Hafeet! Thank you for your feedback regarding your stay. We noted your comments with great concern, furthermore, we are already in the process of planning the renovation of guest rooms. We value any feedback from our guest which helps us to make things better and once again, please accept my apologies for any inconvenience caused. We agree to the points you've highlighted about the hotel's facilities and view! We look forward to your continued loyalty and to welcome you back to Mercure Grand Hotel Jebel Hafeet in the near future. Thank you and best regards, Rima Rawass General Manager

Nice place

Ocena na stronie TripAdvisor 5.0/5

salem_alaleeli Rodziny - Opinia zatwierdzona w TripAdvisor

Best place to run Away from the heat in the summer season, nice hotel and the staff were very helpful and kind. The hotel has nice swimming pool. Also it has very good resturant. The breakfast was so good.

Dear Salem, We would like to express our gratitude for the comments you made about your recent visit and sharing your great review. They help us to understand how our guest experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are very delighted to hear that your visit at Mercure Grand Hotel was an enjoyable one. We continuously strive to deliver high standards and ensure that our guest leave with beautiful memories. We look forward to your continued loyalty and to welcome you back to Mercure Grand Jebel Hafeet in the near future. Thank you and best regards, Rima Rawass General Manager

Number one hotel in al ain

Ocena na stronie TripAdvisor 5.0/5

Mkassem80 Couples - Opinia zatwierdzona w TripAdvisor

Unbelievable location you feel like you are staying at other planet the temperature is decreased in the hotel staff are very helpful and professional way dealing with a guest with smiles services is very high quality thanks all the I recommended this hotel to be number one hotel in al ain really I enjoyed my time all service are available

Dear Mr. Kassem, Greetings from the Mercure Grand Jebel Hafeet. Thank you for your wonderful review of the Mercure Grand, and I am delighted to note that you had a great time at the resort. With a mission to provide superior guest service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for choosing the Mercure Grand Jebel Hafeet and we hope to welcome you again in the near future. Best regards Rima Rawass General Manager

Lovely service, great location

Ocena na stronie TripAdvisor 5.0/5

Joseph D Rodziny - Opinia zatwierdzona w TripAdvisor

We had a one night stay here over the weekend. We have been coming here every year since 2009. The hotel very nice , but the location at the top of Jebel Hafeet is unbeatable and the service was truly excellent. Everyone working there is very responsive and helpful and that alone gave the hotel a very welcoming and comfortable feel. Thank you for Timothy on reception for all of your assistance!

Dear Joseph, Greetings from the Mercure Grand Jebel Hafeet. Thank you for your wonderful review of the Mercure Grand , and I am delighted to note that you had a great time at the resort. With a mission to provide superior guest service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest your feedback will be shared with Timothy and the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for choosing the Mercure Grand Jebel Hafeet and we hope to welcome you again in the near future. Best regards Rima Rawass General Manager

nice hotel at nice place

Ocena na stronie TripAdvisor 5.0/5

M-Alqaseer Couples - Opinia zatwierdzona w TripAdvisor

I have stayed for 3 nights at Mercure Grand Jebel Hafeet Al Ain Hotel ... we enjoyed and had fun time... everything were perfect at the hotel ... stafff...food.. the hotel design ... i had breakfast and dinner at the hotel

Dear Mohammed, Greetings from the Mercure Grand Jebel Hafeet. Thank you for your wonderful review of the Mercure Grand , and I am delighted to note that you had a great time at the resort. With a mission to provide superior guest service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for choosing the Mercure Grand Jebel Hafeet and we hope to welcome you again in the near future. Best regards Rima Rawass General Manager

not as expected

Ocena na stronie TripAdvisor 3.0/5

eyad_ua Couples - Opinia zatwierdzona w TripAdvisor

actually, the location and its views are great, swimming pool and the area around is very good and comfortable, but the furniture of the room is very poor and old & needs improvement, I did not like the bathroom because it's small, poor with amenities and there were some insects inside, also breakfast buffet needs improvement to add more options & services.

Dear Eyad, Thank you for choosing to stay with us and your Mercure Grand review The impression of our guests is very important in assisting us to spot areas where we can do better and in enabling us to take corrective actions when necessary. Noted down your review and thank you for your most gratifying comments about the hotel, service and staff. We wish to thank you for your valuable opinion which certainly helps us to make things better and for your continued loyalty. We hope to welcome you back to Mercure Grand Jebel Hafeet in the near future. Yours sincerely RIMA RAWASS General Manager

it is nice experience

Ocena na stronie TripAdvisor 4.0/5

Marwan A Rodziny - Opinia zatwierdzona w TripAdvisor

nice hotel location , dinner time was great , i don't see much different who have accor membership than who not . at least who have membership should give advantage for late checkout, additional services

Dear Marwan, Greetings from the Mercure Grand Jebel Hafeet. Thank you for your wonderful review of the Mercure Grand , and I am delighted to note that you had a great time at the resort. With a mission to provide superior guest service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for choosing the Mercure Grand Jebel Hafeet and we hope to welcome you again in the near future. Best regards Rima Rawass General Manager

Old-Fashioned hotel with fascinating location on the top of the hill

Ocena na stronie TripAdvisor 4.0/5

audrey_belgique Couples - Opinia zatwierdzona w TripAdvisor

We were not particularly charmed by the hotel as such given the dated decoration and furniture. Yet the facilities are great : large swimming pool with slides, mini-golf and gym. There are several restaurants and bars in the hotel. The staff was friendly but not very professional, e.g. we ordered red wine and their brought us white wine without asking us if this other option was fine, and pretending they were out of stock of red wine - what sounds strange for a restaurant. The hotel is located on the top of the hill with a fascinating view on the desert and on Al Ain city. A visit at this hotel is worth just for the location.

Dear Audrey Greetings from the Mercure Grand Jebel Hafeet. Thank you for the feedback on your stay at the Mercure Grand, and I am glad to note that you had enjoyed your time at the hotel and the views of the mountain. I have taken note of your comments with regards to what we could improve up on, and will surely pass it on to the concerned department heads. Thank you again for your constructive comments, and looking forward for welcoming you in the near future at the Mercure Grand Jebel Hafeet. Best regards Sushanth Nambiar General Manage

day eskape out of city

Ocena na stronie TripAdvisor 3.0/5

Abdulwahab B Couples - Opinia zatwierdzona w TripAdvisor

Its a hotel on the Hafeet mountain in AlAin , UAE where are very few green around , nice overlook , an old hotel but still in good condition also i rate it 3 stars instead of 4 , very nice pool with small slides for all ages

Dear Abdul Wahab Greetings from the Mercure Grand Jebel Hafeet. Thank you for the review and I am delighted to note that you enjoyed your daycation at the Mercure Grand Jebel Hafeet. We have a lot of great offers in the coming summer months for you and family to enjoy, and I look forward for welcoming you at the Mercure Grand Jebel Hafeet in the coming days. Regards Sushanth Nambiar General Manager

Wonderful Stay

Ocena na stronie TripAdvisor 4.0/5

perera2017 Rodziny - Opinia zatwierdzona w TripAdvisor

Despite what people said about rooms and quality...I found the face to be very nice for the price I paid.........the room was facing the pool area and had a massive bed. The breakfast was decent. The lobby area was very nice if you ask me.......Friendly staff :-) Wanted to extend my stay but had to come back due personal constraints. Definitely going back :-) The baby cot was old....but clean (I usually re-clean most items, didnt find any dirt on the old cot)

Dear Perera Greetings from the Mercure Grand Jebel Hafeet. Thank you for the kind review and I am delighted to note that you enjoyed your stay at the Mercure Grand. Our wonderful team is one of our biggest assets and I am very pleased to note your comments on the same. I look forward for welcoming you at the Mercure Grand Jebel Hafeet in the near future. Best regards Sushanth Nambiar General Manager

Wonderful Hill top retreat

Ocena na stronie TripAdvisor 4.0/5

satyakib2017 Rodziny - Opinia zatwierdzona w TripAdvisor

Amazing hill top escape with panoramic views of the Al Ain city. Rooms are well sized for family escape. Hotel has all amenities including mini-golf, badminton, squash and a sweet waterslide next to the pool.

Dear Guest, Thank you very much for taking the time to write about your recent experience at Mercure Grand Jabel Hafeet Al Ain. It is my utmost pleasure to hear, that you had a Wonderful stay and I am looking forward to welcoming you back in the future! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Sushanth Nambiar

Good location with Bad service

Ocena na stronie TripAdvisor 1.0/5

Abdulmoain A Rodziny - Opinia zatwierdzona w TripAdvisor

Amazing Location Room with bad smell Bed cover with bad smell Very slow service, I had to call 3 times to get a towel Didn't like their way when they call you before 30 min of checking out time and remind you that you have to check out on time, totally inacceptable

Customer Feedback

Ocena na stronie TripAdvisor 5.0/5

Felixdza Rodziny - Opinia zatwierdzona w TripAdvisor

we have stayed several times in the hotel and it was once again a pleasure to stay at Mercure. Staff are nice and courteous. Special thanks to Ms. Katkat from F&B. She made us feel special. Also the Sri Lankan Manager was very helpful and made guests comfortable. (sorry I don't remember name). Missed the belley dance which was one of the highlights in previous years.

Dear Mr.Felix, Im so glad to hear you had a’ wonderful experience with us. Thank you for your kind praise about our team members . We look forward to welcoming you back soon! Best Regards, Bouchra Rbaa

Good time

Ocena na stronie TripAdvisor 4.0/5

pnjancherypradeep Rodziny - Opinia zatwierdzona w TripAdvisor

It was nice experience to meet Mercure in such a wonderful location.I am happy to all the services provided execpt the little delay during the check in time due to busy on the front desk.i would like to stay further in Accor hotels in my future trips.

Dear Guest Thank you so much for your detailed review! I’m happy to hear about your great experience and will sort out the areas that you pointed out. We look forward to your return for another unforgettable experience soon. Yours sincerely Bouchra Rbaa

Good Hotel to stay

Ocena na stronie TripAdvisor 4.0/5

Cyberismail Rodziny - Opinia zatwierdzona w TripAdvisor

It's good hotel and value for money good ambience and very clam good time to spend with family .Good place for kids to enjoy in water and small park , by rate this category of hotel the price is little higher .

Dear Guest Thank you so much for your wonderful review! I’m pleased to hear that you had a great experience with our hotel and enjoyed your stay. We are looking forward to welcoming you back hopefully soon! Best Regards, Bouchra Rbaa

Pleasantly surprised.

Ocena na stronie TripAdvisor 4.0/5

Washlesky Couples - Opinia zatwierdzona w TripAdvisor

Upon check in, we were greeted with a chilled fruit cocktail beverage. This was a nice touch. Our rooms were clean, quiet and better than expected. We dined al fresco by the pool and the food was good. It was a little chilly. Blankets or heaters would have been nice. Blankets were being laundryed and heat was not offered. Band should start playing at eight instead of nine.

Dear Guest Thank you so much for your detailed review! I’m happy to hear about your great experience and will sort out the areas that you pointed out. We look forward to your return for another unforgettable experience soon. Yours sincerely

Najnowsze opinie: 20

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