Best place to run Away from the heat in the summer season, nice hotel and the staff were very helpful and kind. The hotel has nice swimming pool. Also it has very good resturant. The breakfast was so good.

Unbelievable location you feel like you are staying at other planet the temperature is decreased in the hotel staff are very helpful and professional way dealing with a guest with smiles services is very high quality thanks all the I recommended this hotel to be number one hotel in al ain really I enjoyed my time all service are available

We had a one night stay here over the weekend. We have been coming here every year since 2009. The hotel very nice , but the location at the top of Jebel Hafeet is unbeatable and the service was truly excellent. Everyone working there is very responsive and helpful and that alone gave the hotel a very welcoming and comfortable feel. Thank you for Timothy on reception for all of your assistance!

I have stayed for 3 nights at Mercure Grand Jebel Hafeet Al Ain Hotel ... we enjoyed and had fun time... everything were perfect at the hotel ... stafff...food.. the hotel design ... i had breakfast and dinner at the hotel

actually, the location and its views are great, swimming pool and the area around is very good and comfortable, but the furniture of the room is very poor and old & needs improvement, I did not like the bathroom because it's small, poor with amenities and there were some insects inside, also breakfast buffet needs improvement to add more options & services.

nice hotel location , dinner time was great , i don't see much different who have accor membership than who not . at least who have membership should give advantage for late checkout, additional services

We were not particularly charmed by the hotel as such given the dated decoration and furniture. Yet the facilities are great : large swimming pool with slides, mini-golf and gym. There are several restaurants and bars in the hotel. The staff was friendly but not very professional, e.g. we ordered red wine and their brought us white wine without asking us if this other option was fine, and pretending they were out of stock of red wine - what sounds strange for a restaurant. The hotel is located on the top of the hill with a fascinating view on the desert and on Al Ain city. A visit at this hotel is worth just for the location.

Its a hotel on the Hafeet mountain in AlAin , UAE where are very few green around , nice overlook , an old hotel but still in good condition also i rate it 3 stars instead of 4 , very nice pool with small slides for all ages

Despite what people said about rooms and quality...I found the face to be very nice for the price I paid.........the room was facing the pool area and had a massive bed. The breakfast was decent. The lobby area was very nice if you ask me.......Friendly staff :-) Wanted to extend my stay but had to come back due personal constraints. Definitely going back :-) The baby cot was old....but clean (I usually re-clean most items, didnt find any dirt on the old cot)

Amazing hill top escape with panoramic views of the Al Ain city. Rooms are well sized for family escape. Hotel has all amenities including mini-golf, badminton, squash and a sweet waterslide next to the pool.

Amazing Location Room with bad smell Bed cover with bad smell Very slow service, I had to call 3 times to get a towel Didn't like their way when they call you before 30 min of checking out time and remind you that you have to check out on time, totally inacceptable

we have stayed several times in the hotel and it was once again a pleasure to stay at Mercure. Staff are nice and courteous. Special thanks to Ms. Katkat from F&B. She made us feel special. Also the Sri Lankan Manager was very helpful and made guests comfortable. (sorry I don't remember name). Missed the belley dance which was one of the highlights in previous years.

nice staff ( ninie )

It was nice experience to meet Mercure in such a wonderful location.I am happy to all the services provided execpt the little delay during the check in time due to busy on the front desk.i would like to stay further in Accor hotels in my future trips.

It's good hotel and value for money good ambience and very clam good time to spend with family .Good place for kids to enjoy in water and small park , by rate this category of hotel the price is little higher .