노보텔 밀라노 말펜사 에어포트

노보텔 밀라노 말펜사 에어포트 4성

고객 평점 (ALL 평가) 4.1/5 390 리뷰

지도에서 보아라.

호텔 추가 정보

  • ALLSAFE SGS 인증 호텔.

  • 실외 수영장, 피트니스 센터, 탁구장

  • 야외 테라스가 있는 레스토랑

  • 고속도로를 타고 10분이면 닿을 수 있는 호수

  • 컨벤션 센터, 비즈니스 코너, WIFI 무선 인터넷

Planet 21 참여 호텔로 서비스 산업의 지속 성장 가능을 위해 적극적으로 노력하고 있습니다.

ALLSAFE 승인 호텔

호텔 위치

노보텔 밀라노 말펜사 에어포트

Via Al Campo, 99, Cardano Al Campo
21010 카르다노 알 캄포
이탈리아

GPS:45.642433, 8.759561

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

요약
호텔 인근
  • 수영장
  • 주차장
  • 셔틀
  • 레스토랑
  • 휠체어 통행 가능 호텔
  • 웰빙
  • 에어컨
  • Wi-Fi
  • 조식
  • 회의실

GOURMET RESTAURANT

간단하면서도, 맛있고, 건강하게 균형 잡힌 요리가 제공됩니다. 항상 고객의 요구를 만족시키기 위해 레스토랑을 운영합니다. 레스토랑, 바, 수영장이 있는 테라스 또는 객실에서 자유로운 순간을 즐겨보세요.

숙박

넓고 모던한 디자인에 고객 맞춤형 노보텔 객실은 머무시는 동안 편안함을 보장하며 필요한 모든 것을 제공해 드립니다.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.1/5  390 리뷰

TripAdvisor 평가  4.0/5  1,579 리뷰

We lost our item in the hotel breakfast area passport mobile phone

트립어드바이저 평점 1.0/5

stuat2019 가족 - TripAdvisor 인증 리뷰

I went with my family on Tuesday 15.11.2022. I booked two rooms and also booked breakfast. We got there and soon lost our passport and mobile phone and our bag with baby milk and a small bottle of baby food. We immediately complained to the front office and asked to see the video clip, but they refused saying that only the manager could see it. Don't know what to do, when we asked the manager to talk about it he didn't come from the office, we didn't understand what this was, we didn't know how to contact the police officer, we were there. Loss for hours. No one said anything to comfort that such an incident happened

Could use some improvements...

트립어드바이저 평점 2.0/5

1097NancyF Couples - TripAdvisor 인증 리뷰

The only good qualities of this hotel were the location, staff was nice and rooms were clean. The hotel itself seemed a little run down. Flooring was warped outside the elevator which I almost tripped on. The breakfast buffet was the worst buffet I've had in a long time.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andrea Morandini - general manager

Hidden costs

트립어드바이저 평점 2.0/5

DanaSeattle Solo travel - TripAdvisor 인증 리뷰

I booked this “airport” hotel through a travel agent Via Expedia. I was under the false assumption that it was close to airport where I could rest before my outbound flight. It cost 55 euros for round trip shuttle service to hotel/airport. Upon arrival, went to room and bed and sofa couch were not made. Returned to front desk. Next room smelled like an ashtray. Third room was average. Safe would not work. Shower had no hot water. Room temperature could not be adjusted. The front desk staff were not attentive or helpful. The pool was off limits. Limited wine selection and no “real” food till 7pm which was not great. I pointed out that the sister hotel, Ibis, offered free shuttle service to airport. To quiet me, front desk gave a coupon for a free wine or beer. They explained it is not true due to old Covid rules and manager needs to change web design. The breakfast buffet was good.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Milano Malpensa Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Just for your information Ibis hotel and Novotel are using the same Shuttle company which is not free of charge. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Room infested with carpet beetles

트립어드바이저 평점 1.0/5

Aberdeen542 가족 - TripAdvisor 인증 리뷰

Room infested with Carpet beetles. We checked in very late in the hotel, when we woke up, we started seeing few bugs around the room, the more we looked the more we discovered , it was horrific, they are carpet beetles, my daughter being allergic to bugs bites (any bugs) I went straight to reception to make them aware, I’ve been told that a cleaner will clean, I tried to explain how this can be dangerous for my daughter, and if the room is infested a simple hoover will not get rid of them. The receptionist didn’t seem to understand and kept telling me that they are harmless…. So if you don’t like to share a night with bugs crawling on top of you, don’t stay in this hotel. We left for the day for our city visit as we didn’t want to argue, We still have one night in this horror and we’ll be obliged to put a lot of bug repellent on my daughter… this hotel need to be closed and need to go through a deep clean. Very disappointed for a Novotel hotel.

Dear Guest, we are well aware of the problem caused by the presence of Asian bugs which in this period are massively infesting our area which is located near the Ticino river park. These insects, although annoying and unpleasant, are absolutely harmless and they do NOT bite, they proliferate especially in this season and then disappear when the cold arrives. As far as we are concerned, we are taking every initiative to stem the problem, with targeted disinfestations every month. We have also placed notices on the bedroom windows asking customers not to open the windows. During this period, all staff are obliged not to open the windows and the air exchange is ensured through our systems. We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future. Sincerely, Andrea Morandini - general manager

EXTREMELY angry with this hotel.

트립어드바이저 평점 3.0/5

lerbvan TripAdvisor 인증 리뷰

This is not an airport hotel. MORE IMPORTANTLY…….. they do NOT have a FREE airport shuttle. I specifically booked this hotel due to the listed location AND the fact that a FREE airport shuttle is advertised. BOTH are NOT true!!! Very disappointing. I am a longtime Accor Hotel member and this is just the worst experience of location I have had. I could have saved nearly 80 EUR by staying at the airport Sheraton (literally at the airport) BUT tried to save a few $$ and used points to stay at the Accor property. NOT WORTH IT!!!!!! Soooooo angry😡😡😡😡😡. I waisted my points😡😡😡😡.

Dear customer, Thanks for taking the time to share your impressions! I am very sorry for your experience, but it is thanks to comments like yours that we can understand how and where to improve. We work hard to ensure the best possible experience for our guests, but evidently this time things did not go the right way. The cost of the shuttle service is unfortunately heavily impacted by the increase in the price of fuel. If you give us the opportunity to regain your trust, I guarantee that we will do our best to offer you the quality and service already appreciated by so many of our guests. Sincerely, Andrea Morandini - general manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 392 리뷰 8/10 위치
  • 559 리뷰 5.7/10 객실
  • 501 리뷰 7.7/10 서비스
  • 17 리뷰 4.9/10 인터넷 가격
  • 272 리뷰 5.2/10 안락함
  • 256 리뷰 6/10 청결도
  • 212 리뷰 7.1/10 조식
  • 199 리뷰 5.6/10 레스토랑

Powered by Trustyou

카르다노 알 캄포 지역 모든 호텔