노보텔 밀라노 말펜사 에어포트 4성

고객 평점 (ALL 평가) 4.2/5 576 리뷰

노보텔 밀라노 말펜사 에어포트 - Image 1
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노보텔 밀라노 말펜사 에어포트 - Image 4

호텔설명

호텔 추가 정보

  • 밀라노 말펜사 공항에서 차로 10분 거리에 있습니다. Park & Fly 및 셔틀 서비스

  • 피자 전문점 이용 가능

  • 가족 및 반려동물 친화적

  • Lakes Highway까지는 자동차로 10분 거리입니다.

  • 회의 및 기업 행사를 위한 센터

숙박

호텔 위치

노보텔 밀라노 말펜사 에어포트

Via Al Campo, 99, Cardano Al Campo
21010 카르다노 알 캄포
이탈리아

GPS:45.642433, 8.759561

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물 동반
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 룸 서비스

GOURMET RESTAURANT

간단하면서도, 맛있고, 건강하게 균형 잡힌 요리가 제공됩니다. 항상 고객의 요구를 만족시키기 위해 레스토랑을 운영합니다. 레스토랑, 바, 수영장이 있는 테라스 또는 객실에서 자유로운 순간을 즐겨보세요.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.2/5  576 리뷰

TripAdvisor 평가  4.0/5  1,637 리뷰

The most basic of hotels

트립어드바이저 평점 1.0/5

804laurenw 가족 - TripAdvisor 인증 리뷰

We (2 adults & 2 children) stayed here the night before an early flight home from Malpensa airport. We were allocated an ‘accessible’ (not required) room on the 3rd floor with a double bed and double sofa bed. I dread to think how someone actually needing accessible facilities would have managed in this room. The room was extremely basic and not particularly clean. the sofa bed had not been up to an acceptable standard with just a sheet and a scratchy blanket for our daughters. The main double bed was extremely uncomfortable with just two small flat square pillows. We didn’t need it but the tv in our room did not work. It was a cool evening, so no problem to us, but neither did the air conditioning. The ‘accessible’ bathroom door didn’t open or shut properly, the sink drain smelt terribly, the shower tray was stained and the shower enclosure door wouldn't open or shut without force. Be warned that the airport shuttle costs €5 per person each way (not made clear at time of booking) and even though I requested a 6.30am transfer in advance, this was not available on the day so we had to leave an hour earlier than we needed to - not ideal with a young family at 5.30am. The food selection for dinner is poor and expensive. We ended up ordering Deliveroo to our room. We missed breakfast as it was wasn’t available until after our early transfer.

Dear Guest, Thank you for taking the time to share your experience at our hotel. We deeply regret that your stay did not meet your expectations and would like to extend our sincerest apologies for the inconveniences you encountered. Your feedback regarding the accessibility of the room and the quality of the facilities is very concerning. We are particularly sorry to hear about the condition of the sofa bed and the main bed, as well as the issues with cleanliness and maintenance in the room and bathroom. Please rest assured that we will address these matters urgently with our housekeeping and maintenance teams to ensure improvements are made. We also apologize for the non-functional TV and air conditioning, and for the lack of clarity regarding the airport shuttle costs. We will review our communication procedures to prevent such misunderstandings in the future. It is disappointing to hear that our dining options did not meet your expectations and that the breakfast timing was not convenient for your early departure. We will evaluate our food offerings and schedule to better cater to our guests' needs. We appreciate your feedback as it helps us to identify areas for improvement. Should you consider giving us another opportunity in the future, please contact us directly to ensure a more comfortable and pleasant stay. Best regards, Sara - guest relations agent

Better options elsewhere….

트립어드바이저 평점 2.0/5

mpbuddy Friends getaway - TripAdvisor 인증 리뷰

This was a stopover stay after a flight in to Milan. Friendly reception . The room was typical business style medium quality hotel however a broken room safe and missing door latches on bathroom entry detracted from the experience. No response from reception was less than acceptable. The breakfast was acceptable but no more. Would I stay again ? There are likely to be better options elsewhere.

dear guest, Thank you for your feedback. We appreciate your comments and are sorry to hear that your stay did not meet your expectations. It's great to hear that you found our reception team friendly, but we apologize for the issues you encountered with the room safe and bathroom door latches. The lack of response from reception is certainly not up to our standard, and we will address this with our team. We strive to provide a better experience for all our guests, and your input is invaluable in helping us improve. While we hope you might consider giving us another chance in the future, we understand your decision and will work hard to ensure a better stay for our guests. Thank you again for your review. best regards Sara - guest relations agent

Great location and service

트립어드바이저 평점 5.0/5

Alice W Couples - TripAdvisor 인증 리뷰

Friendly and helpful hotel staffs. Very efficient responding to customer needs. Our room was spotless clean and equipped with everything a traveler needs. Swimming pool and restaurant located nicely which is a good thing because the last thing you want after a long flight is to wonder in the hotel trying to find a place. Their airport shuttle service was another outstanding service, very easy to use and cost effective! Will visit again when we next in Milano

Thank you so much for your wonderful review! We're delighted to hear that you found our staff friendly and helpful, and that we could meet your needs efficiently. It's great to know that your room was spotless and well-equipped, as we strive to ensure every guest has a comfortable stay. We're glad you enjoyed the convenience of our swimming pool and restaurant locations, as well as our airport shuttle service. We look forward to welcoming you back on your next visit to Milano! best regards Sara - guest relations agent

great stay

트립어드바이저 평점 5.0/5

brown a TripAdvisor 인증 리뷰

From start to finish, my experience was absolutely delightful! The service provided exceeded my expectations in every way. The staff was friendly, attentive, and knowledgeable, making me feel valued as a customer. The quality of the product/service was outstanding, leaving me thoroughly impressed. thank you for the exceptional service

Thank you so much for your kind words! We're thrilled to hear that you had such a fantastic experience with us from start to finish. Providing exceptional service is always our top priority, and we're delighted that our staff's friendliness, attentiveness, and expertise made you feel valued as a customer. We take pride in delivering outstanding quality, and it's wonderful to know that you were thoroughly impressed. We appreciate your feedback and hope to welcome you back again soon! Sara - guest relations agent

Thank you, superb receptionist , great hotel

트립어드바이저 평점 5.0/5

728hb TripAdvisor 인증 리뷰

Modern. Bright, clean , spacious, right by the airport , well equipped with really helpful staff - especially the receptionist (Luca we think his name was). He showed amazing customer service and sorted things out for us with a smile and a complimentary drink when, after a hideous day of driving a 7 hour detour due to road closures and having missed our flights, we arrived at the hotel and realised that in my tired state I’d booked the hotel for a years time! Thank you so much from 4 tired travellers , you were a shining star on a difficult day

dear guest, Thank you so much for your wonderful review of Novotel Milano Malpensa Airport! We are so thrilled to hear that you enjoyed your stay. We strive to create a comfortable and welcoming atmosphere for our guests, and are glad that we were able to provide this to you. We are also delighted to read your comments on the professionalism and courtesy of our staff at the reception, and we will be sure to pass along your kind words. We appreciate you taking the time to share your experience with us, and we look forward to welcoming you back again soon! Sara- guest relations agent

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 651 리뷰 8.3/10 위치
  • 894 리뷰 5.8/10 객실
  • 723 리뷰 7.4/10 서비스
  • 22 리뷰 6.8/10 인터넷 가격
  • 450 리뷰 5.4/10 안락함
  • 416 리뷰 6.1/10 청결도
  • 326 리뷰 7.1/10 조식
  • 320 리뷰 6/10 레스토랑

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