노보텔 밀라노 말펜사 에어포트 4성

고객 평점 (ALL 평가) 4.4/5 642 리뷰

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Via Al Campo, 99, Cardano Al Campo, CIN IT012032A1IUB9BVXQ, 21010 카르다노 알 캄포, 이탈리아

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호텔 추가 정보

  • 밀라노 말펜사 공항에서 차로 10분 거리에 있습니다. Park & Fly 및 셔틀 서비스

  • 피자 전문점 이용 가능

  • 가족 및 반려동물 친화적

  • Lakes Highway까지는 자동차로 10분 거리입니다.

  • 회의 및 기업 행사를 위한 센터

숙박

호텔 위치

노보텔 밀라노 말펜사 에어포트

Via Al Campo, 99, Cardano Al Campo, CIN IT012032A1IUB9BVXQ
21010 카르다노 알 캄포
이탈리아

GPS:45.642433, 8.759561

전화
팩스 +39 0331 730595

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물 동반
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

GOURMET RESTAURANT

간단하면서도, 맛있고, 건강하게 균형 잡힌 요리가 제공됩니다. 항상 고객의 요구를 만족시키기 위해 레스토랑을 운영합니다. 레스토랑, 바, 수영장이 있는 테라스 또는 객실에서 자유로운 순간을 즐겨보세요.

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자세히 보기

ALL 평가  4.4/5  642 리뷰

TripAdvisor 평가  3.7/5  1,682 리뷰

Yari and Luca were superb

트립어드바이저 평점 5.0/5

Fearless37943918596 TripAdvisor 인증 리뷰

We were a family of 7 who missed our flight and were left in Milan for 1 night. We booked Novotel last minute and were greeted by Yari and Luca who made our stay extremely satisfactory. Their service was superb, there was a slight issue with one room and they resolved it straight away. We had to spend the whole day at the Novotel and they helped us order food, watch Premier League football and use facilities like table tennis and the play area. We are so grateful for them helping us with their fantastic service.

dear guest, Thank you so much for taking the time to share your wonderful feedback. I’m truly delighted to hear that, despite the unexpected circumstances of your missed flight, your family’s stay with us at Novotel Milan turned out to be such a positive experience. Yari and Luca will be thrilled to know that their kindness and efficiency made a difference during your visit — I will personally make sure your compliments are shared with them. It’s great to hear you were able to enjoy our facilities and make the most of your day with us. We’re very grateful for your kind words and hope to have the pleasure of welcoming you and your family back again, under happier travel conditions next time! Warm regards, Sara Guest Relations Manager

It's so far from the airport it defeats the purpose of an Airport Hotel

트립어드바이저 평점 2.0/5

hotsyd22 TripAdvisor 인증 리뷰

The Novotel Milano Malpensa Airport turned out to be a poor choice. Being classified as an airport hotel we took for granted that it would be easy to get to and from the airport. This was false. The hotel is about a 10 minute drive from the terminal - along a freeway. Our flight arrived at a time that the hotel's shuttle was not running. We needed to take a taxi and we were charged 35 Euro to get to this hotel. As there are no other options, you are held to ransom by the taxi drivers. Getting back to the airport we used the hotel's shuttle which charges 5 Euro per person. I was surpirsed to be charged for a shuttle to an airport hotel. The shuttle also takes a long time as it stops at the sister ibis hotel across the street. In total, it took over 20 minutes using the shuttle to get back to the airport. Coupled with the fact that the shuttle is infrequent, it is a difficult place to get to. The hotel itself is a the lower end of the Novotel standard. We had a room on the 'Executive Floor' and it was small and basic. I dread to think what the other rooms look like. The breakfast was similarly basic and boring. Nobody expects an airport hotel to put on an elaborate breakfast but it was below expectations. Because of the location of the hotel, there are zero other options in walking distance. Despite all of the problems with the hotel, the staff were friendly. This hotel is best avoided. It's far better to pay more for a hotel closer to the airport.

Thank you for taking the time to share your detailed feedback regarding your stay at Novotel Milano Malpensa Airport. We are truly sorry to read that your experience did not meet your expectations, particularly with regard to the accessibility from the airport. We would like to clarify that our shuttle service is available also during late hours upon request, at a fixed rate of €25 per room. We will review how this information is communicated to ensure it is clearer and more visible before guests arrive. We appreciate your comments about the room and breakfast as well — we will share them with the relevant teams to help us continue improving our services. We are pleased that you found our staff friendly, and we thank you again for your constructive feedback — it is very valuable to us. Kind regards, Sara Guest relations manager

Shocked – Charging Extra for Eggs at Breakfast!

트립어드바이저 평점 3.0/5

Hussein V TripAdvisor 인증 리뷰

I’m currently staying at Novotel Malpensa Hotel, and honestly, I’m quite surprised and disappointed by what just happened. Our booking included breakfast, and we paid a top rate for our stay. This morning, when we went down for breakfast and asked for a simple omelette or sunny-side-up eggs, the waitress informed us that they charge €6 extra per egg preparation. I’ve stayed at many hotels around the world, including other Novotel properties, and I’ve never encountered a hotel charging separately for basic eggs as part of a breakfast that’s already included in the package. It feels unreasonable and left a very negative impression, especially considering the price we’re paying. I truly hope the management reconsiders this policy, as it’s completely out of step with what guests expect from a hotel of this level.

Dear guest, Thank you for sharing your feedback regarding your recent experience at breakfast. We genuinely regret that your impression was negatively impacted, and we appreciate the opportunity to clarify. At Novotel Malpensa, our breakfast buffet does include a variety of options, such as boiled and scrambled eggs, which are available at no additional cost to all guests. However, omelettes and eggs prepared à la carte (such as sunny-side-up or poached eggs) involve a separate preparation by our kitchen team and are not part of the standard buffet offering. For this reason, a small additional charge of €6 applies for those specific requests. We understand this may be surprising, especially if you’ve had different experiences at other properties, and we’re truly sorry for any confusion or frustration it may have caused. Please rest assured that our intention is never to make our guests feel unwelcome or overcharged — rather, it's a matter of balancing service logistics and kitchen resources. Your feedback is important, and I will share your comments with management so that we can evaluate how this policy is communicated and whether adjustments are needed to better align with guest expectations. We do hope the rest of your stay has been pleasant, and we remain at your disposal should you need any further assistance. best regards Sara Guest relations manager

Nice hotel near Malpensa, be aware of airport transfer costs

트립어드바이저 평점 4.0/5

U2675FDdavidv TripAdvisor 인증 리뷰

We stayed in the Novotel Milano Malpensa Airport hotel for one night. The hotel itself was nice. Prompt check-in. Our room was small but pleasant and clean. Choice of tub or shower in the room, adequate hot water. Complimentary bottle of mineral water. There was a problem with the TV remote, but it was quickly resolved with a call to the front desk. (A shout out to Boris, who was very helpful and kind.) The room was quiet, we slept well. I had dinner at the hotel restaurant and found it good and reasonably priced for an airport hotel. Breakfast was quite good, nice spread. The fresh fruit was ready to eat, not rock-hard. Nice selection of cereals, breads, etc. (Try the cream-filled croissants.) Hotel staff was friendly and attentive. The only drawback was transportation to and from the airport. Shuttle service is limited, and not free. We arrived in the early evening, had to take a cab from Malpensa (20 euro flat fee). We reserved a noon shuttle back to the airport next day, cost was 25 euros for the two of us and would be 25 euros for just one. We were the only ones in the van. It was on time, driver was nice and dropped us off by departure gate.

dear guest, Thank you very much for sharing your detailed and thoughtful review of your recent stay at Novotel Milano Malpensa Airport. We’re delighted to hear that you found our hotel pleasant, clean, and quiet, and that our team, especially Boris, was able to assist you promptly and kindly. It’s wonderful to know you enjoyed our restaurant offerings and breakfast selection — we’ll be sure to pass on your compliments about the cream-filled croissants and fresh fruit to the culinary team. Regarding the shuttle service, we appreciate your feedback. To clarify, our shuttle operates between 05:00-10:00 and 18:00-23:00, and the cost is €5 per person each way. We understand that this schedule and fee might not always be convenient, and we are continuously exploring ways to improve transportation options for our guests. Thank you again for choosing to stay with us. We hope to welcome you back soon for another comfortable and enjoyable experience. best regards Sara guest relations manager

worst novotel

트립어드바이저 평점 1.0/5

Discover65230117402 TripAdvisor 인증 리뷰

we spent 4 weeks traveling in Italy, stayed at this hotel the night we departed. our room had broken air conditioner that front desk told me it was a maintenance issue. he wasn't prepared to do anything about it and it was very warm and uncomfortable. the bathroom must of had a leak as the floor beside our bed was wet. we asked to change room which another front desk person was more helpful. there are no menus in the rooms so trying to organize dinner for 15, I asked if I could take a menu so the family could decide. I was told no and because the restaurant was not open at that time to read it in the dark which was bloody stupid. the service was shocking . this would be the worst Novotel hotel I've stayed at. and yes they did speak good English or maybe that was the problem we were tourist. either way there hospitality skills need improving to say the least.

dear guest, Thank you for taking the time to share your feedback following your recent stay with us. We sincerely apologize for the discomfort caused by the air conditioning issue in your room and the inconvenience of the wet floor. I’m glad to hear that one of our front desk team members was able to assist you with a room change. Regarding the menus, I’d like to clarify that we have moved to a digital system for environmental reasons, and menus are accessible via a QR code located on the desk in each room. We understand this may not be as convenient as a physical menu in some situations, especially when organizing a large dinner, and we apologize if this caused any frustration. We are very sorry that your experience with our restaurant service did not meet your expectations. Please rest assured your comments have been shared with our team to improve both communication and service quality. Thank you again for your honest feedback. We appreciate the opportunity to learn from your experience and hope to better serve you in the future. best regards Sara Guest relations manager

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그 외 웹 사용자 평가 등급

  • 731 리뷰 8.3/10 위치
  • 844 리뷰 5.7/10 객실
  • 835 리뷰 7.5/10 서비스
  • 25 리뷰 4.6/10 인터넷 가격
  • 435 리뷰 5.4/10 안락함
  • 359 리뷰 5.7/10 청결도
  • 349 리뷰 6.8/10 조식
  • 261 리뷰 5.9/10 가격 대비 가치

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