노보텔 밀라노 말펜사 에어포트

I went with my family on Tuesday 15.11.2022. I booked two rooms and also booked breakfast. We got there and soon lost our passport and mobile phone and our bag with baby milk and a small bottle of baby food. We immediately complained to the front office and asked to see the video clip, but they refused saying that only the manager could see it. Don't know what to do, when we asked the manager to talk about it he didn't come from the office, we didn't understand what this was, we didn't know how to contact the police officer, we were there. Loss for hours. No one said anything to comfort that such an incident happened

The only good qualities of this hotel were the location, staff was nice and rooms were clean. The hotel itself seemed a little run down. Flooring was warped outside the elevator which I almost tripped on. The breakfast buffet was the worst buffet I've had in a long time.

I booked this “airport” hotel through a travel agent Via Expedia. I was under the false assumption that it was close to airport where I could rest before my outbound flight. It cost 55 euros for round trip shuttle service to hotel/airport. Upon arrival, went to room and bed and sofa couch were not made. Returned to front desk. Next room smelled like an ashtray. Third room was average. Safe would not work. Shower had no hot water. Room temperature could not be adjusted. The front desk staff were not attentive or helpful. The pool was off limits. Limited wine selection and no “real” food till 7pm which was not great. I pointed out that the sister hotel, Ibis, offered free shuttle service to airport. To quiet me, front desk gave a coupon for a free wine or beer. They explained it is not true due to old Covid rules and manager needs to change web design. The breakfast buffet was good.

Room infested with Carpet beetles. We checked in very late in the hotel, when we woke up, we started seeing few bugs around the room, the more we looked the more we discovered , it was horrific, they are carpet beetles, my daughter being allergic to bugs bites (any bugs) I went straight to reception to make them aware, I’ve been told that a cleaner will clean, I tried to explain how this can be dangerous for my daughter, and if the room is infested a simple hoover will not get rid of them. The receptionist didn’t seem to understand and kept telling me that they are harmless…. So if you don’t like to share a night with bugs crawling on top of you, don’t stay in this hotel. We left for the day for our city visit as we didn’t want to argue, We still have one night in this horror and we’ll be obliged to put a lot of bug repellent on my daughter… this hotel need to be closed and need to go through a deep clean. Very disappointed for a Novotel hotel.

This is not an airport hotel. MORE IMPORTANTLY…….. they do NOT have a FREE airport shuttle. I specifically booked this hotel due to the listed location AND the fact that a FREE airport shuttle is advertised. BOTH are NOT true!!! Very disappointing. I am a longtime Accor Hotel member and this is just the worst experience of location I have had. I could have saved nearly 80 EUR by staying at the airport Sheraton (literally at the airport) BUT tried to save a few $$ and used points to stay at the Accor property. NOT WORTH IT!!!!!! Soooooo angry😡😡😡😡😡. I waisted my points😡😡😡😡.