Mercure Cergy Pontoise Centre Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 437 件のレビュー

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Mercure Cergy Pontoise Centre Hotel - Image 1
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Mercure Cergy Pontoise Centre Hotel - Image 3
Mercure Cergy Pontoise Centre Hotel - Image 4
3 Rue des Chênes Emeraude, 95000 CERGY, フランス

説明

ホテルのその他の情報

  • In the downtown area, close to shops, business districts and transport

  • Free high-speed WiFi, Co-working space, Bar

  • Secure underground parking, parking for vans and buses

  • 2 seminar rooms, 1 breakfast room: spacious, modular and bright

当ホテルの客室

ホテル所在地

Mercure Cergy Pontoise Centre Hotel

3 Rue des Chênes Emeraude
95000 CERGY
フランス

GPS:49.041012, 2.072875

電話番号
ファックス +33 1 34 24 95 15

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

ASTREE

All-day reception. Warm and comfortable setting. A space to unwind, catch an exciting game or work in peace, either alone or in a group. All while enjoying our range of spirits and great Mercure wines.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  437 件のレビュー

トリップアドバイザーの評価  3.6/5  300 件のレビュー

Very enjoyable stay here. Highly recommend!

トリップアドバイザーの評価 5.0/5

712conord トリップアドバイザー認証口コミ

We had an excellent stay at this hotel. After a long day's journey, we were warmly welcomed at Reception by Jamila. Super friendly and efficient, she had our room key ready, and also indicated where the hotel's underground parking is located (8 euro per night) and very quickly we were in our room. The room was fresh and clean and had a coffee/tea making facility as well as a fridge and the bathroom was equipped with nice soap products and enough towels for our overnight stay. We took the RER into Paris and it was about a 15 minute walk from the hotel. The next morning we found that the breakfast room was beautifully arranged with a wide variety of foods, juices, as well as a choice of hot drinks and the decor made it a very pleasant place to enjoy your meal in comfort. I would recommend Hotel Mercure Cergy 100% and will definitely stay there again should we be visiting the area. Especially we would like to thank Jamila for her professionality combined with her smile :-)

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Cergy-Pontoise Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La direction

Never again

トリップアドバイザーの評価 2.0/5

kb2020883 ファミリー - トリップアドバイザー認証口コミ

I booked a room for 2 people but the room had 3 people max capacity. My daughter who is 14 was to stay with family members but plans changed for that one night and was to stay with us instead. Front desk lady did not care or have consideration we came from Canada and we had to book another room! She wouldn’t allow my daughter to stay in the same room. We even offered to pay for another person for our room, she did not listen. Horrible customer service. We had to write in a card and asked for a pen. They asked for the pen back as they didn’t have more. Beds were hard and uncomfortable. Never would go back or recommend to others.

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Cergy-Pontoise Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our suite rooms with a capacity of 3 people were not available, there were only standard rooms left for 2 people maximum per room. Our receptionist only applied the rules of the establishment and made sure to find you rooms nearby. We completely understand your dissatisfaction but unfortunately we do not have a family room, this was the only solution. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La direction

Good price/quality ratio offer in Cergy

トリップアドバイザーの評価 4.0/5

BernatDesclot Solo travel - トリップアドバイザー認証口コミ

Good stay in Cergy, with the usual standard of quality by Accor on Mercure level. Decent rooms, good breakfast and a location close to the train station. It would have another average stay in a mid-range accommodation if it hadn’t been for Jamila at the front desk. She was extremely professional and helpful, helping me solve a few issues during stay. With her friendliness and supportiveness she made all the difference. Thank you very much! Moltes gràcies!

Dear Mr Desclot, We very much appreciate your comments regarding your stay at the Hôtel Mercure Cergy-Pontoise Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La direction

Mediocre Mercure in a dodgy area

トリップアドバイザーの評価 3.0/5

RoadWrangler ビジネス - トリップアドバイザー認証口コミ

Check-in was easy. The front desk staff were very friendly at all hours. There are two lifts. The hotel is located in a sketchy area so be mindful of where you walk outside. Even the staff warned us away from certain areas. There are some shopping complexes just a 10-minute walk down the main street, as well as the train station. The room was small and hot. The bed was uncomfortably hard, unfortunately. There were all non-feather pillows and a table on each side. There were also power outlets on each side of the bed--perfect for charging devices at bedside. The room had a mini fridge (yay!) and an electric tea kettle. The bathroom was tiny with scarce counter space. The shower water pressure was ok and the hot water stayed hot, but the shower floor was quite slippery. The towels were very thin. The wall-mounted magnifying mirror was a nice touch but it was broken, stuck facing downward only, rendering it useless. The WiFi was strong but not password protected (boo!). The hotel has a bar (staffed by the friendly front desk personnel) but no restaurant. The whole hotel could use a remodel. I'd prefer to look elsewhere the next time I'm in the area, if there even is anything better.

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Cergy-Pontoise Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La direction

好立地

お客さまの声 4.0/5

Chiaki ビジネス - 確認済みレビュー すべて

立地もよく、朝食もおいしかったです。バスタブがあるのも良かったです。

Dear CHIAKI T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Cergy-Pontoise Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La direction

との提携 TripAdvisor

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