メルキュールリスボンホテル 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,218 件のレビュー

メルキュールリスボンホテル - Image 1
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AV JOSE MALHOA 23, 1099-051 リスボン, ポルトガル

説明

ホテルのその他の情報

  • AllSafe、Clean & Safe 認証を取得。無料の遠隔医療相談サービス。

  • 周辺にはレストランや公共交通機関があります

  • パノラマビューが楽しめるプールは 365 日間ご利用いただけます。

  • 動物園、グルベンキアン、エルコルテイングレ周辺

  • ミーティングルーム 5 室

当ホテルの客室

ホテル所在地

メルキュールリスボンホテル

AV JOSE MALHOA 23
1099-051 リスボン
ポルトガル

GPS:38.737657, -9.165859

電話番号
+351 21 720 8000

国内固定電話網へ電話

ファックス +351 21 720 8089

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス

A BICICLETA - NOVOTEL LISBOA

The Bicicleta restaurant has a modern and very cool design, with bicycles and plants as a decorative complement. It serves regional and international specialties until 11pm.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,218 件のレビュー

トリップアドバイザーの評価  4.0/5  1,759 件のレビュー

Worst Beds in Hotel History!!!

トリップアドバイザーの評価 1.0/5

Mr H トリップアドバイザー認証口コミ

The worst hotel bed I have ever slept in. I used to travel for work, spending 300 nights a year in hotels. This was the very worst bed I have ever tried to sleep in, in my life! It's like trying to sleep on a beach ball on the middle of a trampoline. Front desk staff are nice, but that doesn't erase incompetence. I asked which # to dial on the room phone for the front desk (because it isn't on the phone) and one said "press 2". Go up and try it through the night, always busy. Ask again next morning from a different one, and she says " dial 9" - Incompetence! Had to move rooms because the heater didn't work: Shouldn't the maids check that? And the thermostats don't work - brutal. Have to get up to turn it on, then later turn it off, repeat, repeat, etc. just insane. "Do not disturb" sign on my door. Maid at 8 a.m. right outside my door is yelling down the hall, opening trash bags loudly right outside. Then she knocked on my door at 11 a.m. - despite the sign and that I am not to check out that day. Incompetence! Skip the incompetence, stay somewhere else if you're trying to enjoy Portugal.

Go to Corinthia across the St instead

トリップアドバイザーの評価 1.0/5

angelmL477BE トリップアドバイザー認証口コミ

terribly unhelpful front desk/customer service. Just bcs i booked on booking.com could not help me add a night on a 4 room booking and then took advantage of a mistake to charge an extra night. money guzzlers and overall cuatomer service seems to be lacking. Also jot provided the bed that was pirchased in the reservation.

Dear Mr. Angel Mendonza, Thank you for bringing this matter to our attention We would like to clarify that your reservation was made with a prepaid rate, which unfortunately cannot be modified. As you were informed, we are unable to change reservations made through Booking.com, and any adjustments must be done directly via their platform. To extend your initial reservation, we suggested making an additional booking through Booking.com. We value your feedback and are committed to improving our customer service. We hope to have the opportunity to serve you better in the future.+ Regards, Paulo Castro

Calm place to stay

トリップアドバイザーの評価 5.0/5

Levente S トリップアドバイザー認証口コミ

Well located, kind staff and great rooms. I've stayed there for 4 nights. It was in January in 2024 (sorry for the late review). The breakfast room is pretty small, but the variety of the foods is wide. I've always had a good breakfast. I stayed in a standard room. I had no issues at all. The receptionists gave me pretty good suggestions were to go in the city.

Dear Guest Thank you so much for your kind words and for taking the time to share your experience with us, even though it has been a while since your stay in January 2024. We are delighted to hear that you found our location convenient, our staff kind, and our rooms to your satisfaction. We appreciate your feedback regarding the breakfast room and are pleased that the variety of foods met your expectations. Your positive remarks about our receptionists and their suggestions for exploring the city mean a lot to us. We hope to have the pleasure of welcoming you back in the future. Kind regards, Paulo Castro

Good breakfast

トリップアドバイザーの評価 3.0/5

Reijo H トリップアドバイザー認証口コミ

Average hotel. I had a standard room on the third floor. Good service. Good breakfast. Poor soundproofing in the rooms (aircraft noise and traffic noise). The bathroom door did not close. The hotel has good metro connections to the city center (the nearest metro station is Jardim Zoologico about 400 m). Poor metro station. Elevators and escalators are out of order, like many other metro stations in Lisbon.

Dear Customer, Thank you very much for sharing your experience with us. We appreciate your positive comments regarding our service, breakfast, and the metro connections to the city center. We apologize for the inconveniences you encountered during your stay, particularly the soundproofing issues in your room and the bathroom door that did not close properly. We have taken note of these issues for future improvements. We also appreciate your feedback on the Jardim Zoologico metro station. Although we do not have control over the conditions of the metro stations, we will do our best to inform the relevant authorities. We hope to welcome you again in the future and provide you with an even better experience. Best regards, Paulo Castro

清潔なホテルで快適に滞在できました

お客さまの声 5.0/5

Y. 一人 - 確認済みレビュー すべて

清潔な部屋で快適に滞在できました。繁華街からは離れていますが、少し歩けば駅や飲食店も近い。

MASAHIRO Y. 様 この度は、Mercure Lisboa Hotel でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Paulo Castro Front Office/Receção www.mercure.com

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 457 件のレビュー 8.1/10 ロケーション
  • 664 件のレビュー 6.3/10 客室
  • 701 件のレビュー 8.8/10 サービス
  • 18 件のレビュー 7.4/10 インターネット
  • 327 件のレビュー 7.8/10 朝食
  • 253 件のレビュー 6.4/10 清潔さ
  • 202 件のレビュー 7.3/10 プール
  • 169 件のレビュー 4.3/10 雰囲気

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