Novotel Cusco 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 339 件のレビュー

Novotel Cusco - Image 1
Novotel Cusco - Image 2
Novotel Cusco - Image 3
Novotel Cusco - Image 4
Calle San Augustin 239 -, 08002 CUSCO, Peru

説明

ホテルのその他の情報

  • Two children up to 16 years old can stay with their parents at no cost

  • The Novotel Cusco is just 5 minutes from the center of Cusco

  • Enjoy the exhibition of fabric paintings at the hotel

  • 6 minutes by car to San Pedro market.

  • 20 minutes from Alejandro Velasco Astete Airport

当ホテルの客室

ホテル所在地

Novotel Cusco

Calle San Augustin 239 -
08002 CUSCO
Peru

GPS:-13.517373, -71.975743

電話番号
ファックス +51 84 581034

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • レストラン
  • Wifi
  • 朝食
  • バー
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  339 件のレビュー

トリップアドバイザーの評価  4.5/5  2,169 件のレビュー

2024エクセレンス認証

Overall a good experience

トリップアドバイザーの評価 4.0/5

N3297WPpeterh Friends getaway - トリップアドバイザー認証口コミ

We stayed for two nights with friends and overall a good experience with a very nice dinner in the atrium one evening. On the downside, we had no hot water one morning, and the staff did not seem unduly concerned. Also, the wifi was very slow - to the point on the first night that the tv did not work.

Beautiful Stay in Cusco

トリップアドバイザーの評価 5.0/5

OliverG1990 トリップアドバイザー認証口コミ

The hotel is magnificent with its beautiful interiors and its accommodations. The room that we vacationed in was on the 5th Floor with a nice view of the city tops. We can see the several basilicas around Cusco. The room is very clean, the staffs were very friendly, and both the Breakfast and the Restaurant food is great! We got the chance to pet Chaska, the Alpaca in the inner yard. Also, we got to spend our last day having a fine night with Lemon Pisco Sour and a DJ playing. The distance to the Main Square is only a few blocks away as well as the local shops. We both recommend in staying here if you ever decide to explore Cusco!

Dear Oliver, We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

Great location

トリップアドバイザーの評価 4.0/5

Overs Couples - トリップアドバイザー認証口コミ

We stayed here for 2 nights as part of our tour of Peru. Firstly the location is excellent, walking distance to main square, starbucks, shops and restaurants. The room was comfortable, and even had a kettle so that us brits could have a cup of tea. This was soured though by charging is 20 sols for a cup of milk which was extortionate. We later bought a litre for 4 sols from local shop. There is also a laundry shop across the road which we used, much cheaper than hotel Breakfast was great in the courtyard, lots of choice, good coffee and we also ate in restaurant for one night which was to a very high standard. All in all a lovely stay and would recommend

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Cusco. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

Not what we expected.

トリップアドバイザーの評価 2.0/5

Jamille V トリップアドバイザー認証口コミ

No air conditioning in this hotel. A piece of metal fell from the shower and hurt my friends shoulder. They could not offer us a better room or a discount. Cute courtyard but terrible room. Would not book this hotel ever again and would definitely not recommend.

Dear Jamille Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the issues you encountered, and I appreciate you bringing them to our attention. I’m truly sorry to hear about the lack of air conditioning and the unfortunate incident with the piece of metal in the shower. Your safety and comfort are our top priorities, and it’s concerning to know that we did not meet those standards during your visit. I also regret that we were unable to offer you a better room or a discount at the time. This is not the level of service we strive to provide, and I will be addressing this with our team to ensure we improve in the future. While I’m glad you enjoyed the courtyard, I understand that the room experience overshadowed your stay. We value your feedback and will take it into consideration as we work to enhance our facilities and services. I hope you will reconsider and give us another chance in the future. If you decide to stay with us again, please reach out directly, and I will personally ensure your experience is much more enjoyable. Thank you for your understanding, and I wish you all the best. Juan Tapia Laguna General Manager NOVOTEL CUSCO

Good location; Room nothing special

トリップアドバイザーの評価 4.0/5

Chodo Friends getaway - トリップアドバイザー認証口コミ

Lovely interior courtyard / lobby and an excellent location. We had a room on the street. It was small. The narrow balcony looked out on the street. Because of the cold and the noise, a wooden door folded to close off the balcony. Awkward. The small room has a smaller bathroom.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

との提携 TripAdvisor

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