コロナの影響なのかもしれませんが、ロビーで応対する人員体制が貧弱でした。人数も少なければ、気配りも。ロケーション、部屋、朝食には大満足です。

Just because I have mistakenly selected 1 people staying (probably a default setting and I forgot to change to 2 people) at the time of booking, and I came with 2 people, the hotel charged me 33 USD per people per night, which was way more expensive than the price difference between 1 and 2 people if I have booked it online. Also I could not change the number of people of the booking online. So the only way out was to let the hotel charge me 33USD for 4 nights, which was totally not worthy. Also I was charged some 30 USD hours after I have checked out, without sending me any email or giving any receipt explaining what that was (they did not even ask if I want a receipt when I checked out). The WIFI connection was exceptionally bad which kept disconnected even I was using it. I had to re-connect to it every time I pick up my phone, which was very annoying. The overall level of service had failed my past Novotel brand experience and I was extremely dissatisfied. Given the overpriced extra guest fee, consider the 5 star JW Marriott right next to it a much better option.

The reception have us a big run around the morning we had to catch our bus to machu pichu. He refused to print boarding pass sending us to an office that was closed. He made us late. We went to the poroy station and they checked us in with no problems however the front desk gave us wrong info and said do not go to poroy station without boarding passes. I told the reception i have already purchased my tickets and even then he said no you have to have the boarding pass printed from peru rail. Room was also not very clean when we checked in. We were charged an early check in fee that we thought was fair until we saw the room was pretty dirty specially the bathroom. All and all the hotel is not satisfactory for the $$

Hotel has a rich historical background and yet very modern. Good location 5 min to the main square of Cusco. Very good with big verity of morning breakfast and yet it’s served from 4am to accommodate those who go to tour trips. This is a big plus! However, the best what hotel can be proud of is it’s frontline personnel! Receptionist Yanet has a “can do attitude” and you won’t hear “no” to any requests which is possible to be done. Restaurant staff Roxane is very pleasant, and will be helpful. I truly enjoyed my stay in this hotel and didn’t have any single mismatch of standard of service. Slight disadvantage might be (AC/cold room/bathroom specific smell)

From check in until check out, the staff was very helpful and friendly. The location of the hotel is very good with few things to do around as the main square 5mn walk. Room was clean and bed was comfortable. Great stay.