ノボテル セビリア 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 2,393 件のレビュー

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Avenida Eduardo Dato 71, Nº R.T.A. H/SE/00979, 41005 セビリア, スペイン

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  • 街の中心部まで徒歩 20 分

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ホテル所在地

ノボテル セビリア

Avenida Eduardo Dato 71, Nº R.T.A. H/SE/00979
41005 セビリア
スペイン

GPS:37.382727, -5.972032

電話番号

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敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

GOURMET BAR SEVILLA

大きな窓とデザイナーズ家具を備えた、モダンな内装のレストランとバーでは、「ペスカイート」のフライ、肉料理、タパスのメニューなど、地元の味を取り入れた地中海料理をお召し上がりいただけます。

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お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  2,393 件のレビュー

トリップアドバイザーの評価  4.0/5  632 件のレビュー

2024エクセレンス認証

It’s ok.

トリップアドバイザーの評価 4.0/5

kreuzerjohn Couples - トリップアドバイザー認証口コミ

The hotel is ok. Location is good. Breakfast is not good at all and crowded. The pool, avoit it. Too full and not clean at all. The attention to Accor members was not existent. It’s ok not to get upgraded but some sort of attention to members would be nice. Service staff was friendly and value for money ok.

Thank you for your loyalty and for taking the time to share your experience following your stay with us. The feedback and impressions of our customers are very important to us, as they help us improve our services on a daily basis. I am glad you appreciated our convenient location and the friendliness of our team members. But I am sincerely sorry that you were disappointed by the quality of our breakfast and the attention offered as part of our ALL privileged welcome. As you know, we offer the possibility of an upgrade to our Gold and Platinum customers of the ALL loyalty program only in case of availability on the day of arrival. Unfortunately, we were unable to offer you an upgrade to a room superior to yours because they were already occupied. We do care about the comfort and well-being of our guests and please be sure that your comments will be shared with all the Team, so the necessary improvements can be made. We hope to have the pleasure of welcoming you again at Novotel. Kind regards, Florence Quality Manager Novotel Sevilla

A place to come back

トリップアドバイザーの評価 5.0/5

Angelico R トリップアドバイザー認証口コミ

Very nice hotel. Beautifully located close to a metro station where you can easily get into the city. Friendly reception. Spacious room with nice bathroom and view of the football stadium. A notable asset is the swimming pool and bar on top of the roof. Breakfast: nothing to complain about. Price quality ok. Parking under hotel.

Thank you so much for taking the time to share your feedback with this Trip Advisor community! We are so happy to hear that you enjoyed your stay with us and that you found our location and the spacious room to your liking. We are also happy you appreciated our rooftop bar & pool, the place to be during summertime! We truly appreciate your kind words regarding our staff at reception and look forward to welcoming you back on your next visit. Best regards, Florence In Charge of Quality Novotel Sevilla

Comfy place to stay

トリップアドバイザーの評価 5.0/5

DesertFlowerAZ トリップアドバイザー認証口コミ

Excellent hotel! While not near the city center, it is right next to the soccer stadium. The room was spacious with black-out curtains. They had in-room instant coffee. The rooftop pool and bar were awesome. This was a great place to stay! Just a short cab ride to the city center.

Thank you for sharing your experience at the Novotel Sevilla. It is always a pleasure to receive positive feedback and we are glad that you enjoyed the comfort of your room and also our rooftop bar & pool. Our guests' satisfaction is for us the most important thing! We certainly look forward having a chance to welcome you again. Kind regards, Florence In Charge of Quality Novotel Sevilla

Horrendous - Avoid

トリップアドバイザーの評価 1.0/5

RutlishBoy トリップアドバイザー認証口コミ

This hotel is right next door to the Sevilla FC football stadium. If you want an unpleasant experience then this is the place for you. Nothing wrong with football crowds, as long as you know what you are signing up for. Firstly, on match days of which there are many, you will not be able to get to or from the hotel by car, metro or bus. We waited for 4 metro trains before we gave up - all full to bursting and no room to squeeze on. After we walked back the whole area around the hotel was really intimidating and unpleasant. You get back to the hotel, a quiet oasis - forget it, the bar and public areas were rammed to the rafters with football fans. The hotel had no concern about the comfort of their guests - only about maximising revenue from footballers crowding out the hotel to swamp the bar. To make it worse there was a lot of building works around the hotel. We went out one morning and when I came home early one afternoon (I had to leave my family because I had been as sick as a dog throwing up and soiling myself because of food poisoning - and the only food and drink I had consumed from lunchtime the day before until that point had been from the hotel) there was a sign in the hotel lift saying the water in the hotel taps was unfit for human consumption owing to contamination from a break in the water mains). I wish I had known that as I had been drinking water from the tap during the night and took a bottle filled from the tap out with me in the morning - my wife and daughter had been drinking the two small bottles of water left in the room. When I complained to the hotel, it was nothing to do with the hotel, of course. The manager had been drinking the water and was fine and the water had been tested and was fine. I'm a Chemical Engineer and know about water testing - it is not an instant dip a test strip process. You have to carry out lab tests for Biochemical Oxygen Demand and grow cultures of samples, which the hotel would not have had time to do. I asked them for a copy of their test results - they didn't have any to share. We stayed there quite a few nights - I put it to them that they should refund for one night to compensate for when I was ill. Nothing doing - they offered a payment of €50 which I refused, explaining that I would derive more value from this review. I wrote them a letter, with my full contact details, indicating that we were in a trade dispute, denying them my permission to charge room extras against my card and asking them to issue a letter of claim against me. Despite not having my authority they still charged extras to my card, which roughly equated to one night's stay. I could have contacted my bank and flagged it as a disputed tranasaction but for the level of effort I would rather file this review. The nature of Tripadvisor is that the hotel gets to respond and tell you how wonderful they are and how wrong I was. By the way, the room was really poor and basic and the food barely average. The hotel may be right, please believe them if you are so inclined, or perhaps not risk it - if I had known about just the impact of the football stadium I would never have stayed here with my family.

Thank you for taking the time to share your experience on Tripadvisor. We are deeply sorry to read your disappointment about your stay at Novotel Sevilla and we apologize for the issues you may have encountered. I am sincerely sorry knowing that some of your expectations regarding our location were not met during your stay at the hotel due to the football game and some undergoing works in the neighborhood. All our staff would have been happy to propose you the best solution according to your needs, should they have been aware of the situation. As we indicated you in previous communications, the water consumption during the period of your stay was potable and and the food preparation complies with all sanitary requirements. The consumption of bottles of water was offered in the rooms as a courtesy regarding the possible inconvenient of the intervention of the public water company. We thank you for sharing your concerns, and we look forward to welcoming you back soon to Novotel hotels. Sincerely, Florence In Charge of Quality Novotel Sevilla

Good standard Novotel Seville

トリップアドバイザーの評価 4.0/5

AleksandarS ビジネス - トリップアドバイザー認証口コミ

Novotel Seville is a very big hotel , located just nearby FC Seville stadium ( Sánchez Pizjuán Stadium) . It is located some 20-25 minutes walk from the Old Town , so for me there was no need to use public transport . Novotel is large hotel by itself , obviously cleaned very well as well with good maintenance. Despite some of its parts are little bit aged ( not worn out, I mean the bathroom) it is very good. I was allowed to check in very early ( around 9:30 am, due to the early morning flight to Sevile) and of course I got charged for that , but somehow I got upgraded to Executive Room ( floor 7) which meant lots of space in it. Staff are professional and efficient. WiFi is acceptable . Hotel is close to the boulevard but the windows are closing so well I haven’t heard any noise from above. I did not use the pool ( I was told there is one at the top of the Hotel), so I hope next time I will come there will be a chance to use it. There are couple of bakeries just nearby ,so if one is not having breakfast in the Hotel - try to taste local sweets. Top class ! There is a shopping mall close to Hotel and Stadium with many restaurants at the top ( I enjoyed Popeyes 😀). I got recommended Novotel by a business partner from Seville who suggested not to look for accommodation in the Old City since it is very expensive for what they are offering and those Hotels are old and very tiny. Choosing Novotel was a very good option and I certainly would like to come again if I visit Seville again.

Thank you so very much for choosing the Novotel Sevilla during you stay in Seville. It is always a pleasure to receive positive feedback and I am glad that you could enjoy the early check-in and our services overall. Our swimming pool and rooftop bar located on the top floor are very pleasant and popular in summer, and we really hope that you will have the opportunity to come back to visit us to enjoy it :-) We look forward to welcoming you back soon to Novotel Sevilla. Best regards, Florence In Charge of Quality Novotel Sevilla

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,145 件のレビュー 9/10 ロケーション
  • 1,202 件のレビュー 7.5/10 客室
  • 1,203 件のレビュー 9.4/10 サービス
  • 21 件のレビュー 7.6/10 インターネット
  • 741 件のレビュー 8.7/10 朝食
  • 679 件のレビュー 7.5/10 快適さ
  • 520 件のレビュー 6.6/10 清潔さ
  • 86 件のレビュー 8.5/10 バー＆飲料

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