ibis budget Saint Malo Centre 2 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.2/5 Отзывов: 857

Гарантия
лучшей цены
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138-140 BOULEVARD DES TALARDS, 35400 SAINT MALO, Франция

Описание

Особенности отеля

  • Family and communicating rooms

  • Downtown area

  • Close to train station, 15 minutes walk

  • Snacks and catering 24 hours a day

  • Our team welcomes guests 24 hours a day

Наши номера

Расположение отеля

ibis budget Saint Malo Centre

138-140 BOULEVARD DES TALARDS
35400 SAINT MALO
Франция

GPS:48.638277, -2.009403

Телефон
Факс +33 2 99 81 79 10

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Парковка
  • Можно с животными
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Курение на территории отеля запрещено
Рядом с отелем
  • Парковка

3 завтраки

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.2/5  Отзывов: 857

Рейтинг TripAdvisor  3.6/5  Отзывов: 1 057

Beware of a dodgy website booking experience and a total lack of any reasonable customer service.

Примечание: Tripadvisor 1.0/5

George H Реальные отзывы TripAdvisor

We didn't get as far as staying here, why? It's the online booking system which kept switching dates during the booking process. We tried booking for 17th September but the system somehow switched it to the 15th December! I called the hotel who said 'no worries, just cancel it and re-book for the correct date and Accor will see it is cancelled on the same day and will make a refund.' We did so and of course the refund never came and despite complaining to Accor they refused as it was a non changeable booking. So, we then made the new booking which appeared to be for 17th September. We then arrived at the hotel to be told the booking was not on the system, after a search they found it was booked for the 17th December! The website booking system again! Hotel staff said they would not let us stay without paying twice and we could take it up with Accor. Following the horrendous lack of customer service, we found a much better hotel just around the corner and at a much better price.

Dear George H, We thank you for taking the time to share your experience. We are sincerely sorry to hear about the difficulties encountered during your online reservation. Regarding your situation with the booking system and the confusion of dates, we understand how frustrating it can be. And that is why we encourage our guests to be vigilant about the choice of booking dates and the type of offer chosen, in order to limit errors and frustrations. We are also sorry to hear that you were not satisfied with the welcome received upon your arrival. This does not meet our service standards, and we will discuss it with our team. Sincerely, The team at the Ibis Budget hotel in Saint Malo

The most depressing hotel to stay

Примечание: Tripadvisor 1.0/5

Dreamer671021 Реальные отзывы TripAdvisor

Staying at the Ibis budget basic is a dreadful experience. The hotel is only fit for a base, sufferable if you just need a bed for the night. Unfortunately, I stay here for business purposes and it’s the most depressing environment you can be. Staff are rude, don’t expect much conversation or even acknowledgement . There’s nowhere to sit/read a book despite the hotel having a large breakfast room which is out of bounds to all guests past breakfast. That leaves a pokey table in the depressing reception area that is filled with silence and gloom. The breakfast is basic and minimal, expect to have stale bread for toast and the fruit is not up to scratch, anppears inedible with their brown limp appearance. Only two small cans of Heineken are allowed at any given time. No English television channels, if you don’t wish to go out and about especially if you need to relax or the weather isn’t good on the day, then you sit looking at four walls with grey curtains. Given the option, the basic gloomy shell doesn’t even deserve a 1 star rating. Avoid, they don’t deserve the business.

Hello, Thank you for taking the time to share your comments regarding your stay with us. We sincerely regret that your experience did not meet your expectations. Your feedback is very important to us, as it helps us clearly identify the points on which we need to make progress. We regret that the general atmosphere of the establishment, the availability of our common areas as well as the quality of the breakfast did not meet your needs. This is absolutely not the experience we wish to offer our guests, whether for a business or leisure stay. We are also sorry that the reception was not up to par. Courtesy and attention are priorities for our team, and your comment will be forwarded so that corrective actions can be implemented. Wishing you a good continuation Sincerely, Reception

Easy stop over for St Malo ferry

Примечание: Tripadvisor 3.0/5

N7609LYianc Couples - Реальные отзывы TripAdvisor

Easy place to stop near to the St Malo ferry. Limited parking outside hotel and on street. Breakfast was good with plenty of choice available from the buffet, and started from 5 am to catch an early ferry. Would recommend rather than staying intra muros if not visiting.

Taking ‘Budget’ to the extreme except in price

Примечание: Tripadvisor 3.0/5

jays764 Семьи - Реальные отзывы TripAdvisor

Generally our experience was good. The staff were friendly and helpful. The building and room was clean. The breakfast was reasonable. I just found that for the price we paid, it could have been better. It felt like the hotel was trying to take the namesake ‘budget’ to the extreme but at nearly 200 euro’s the cost was not budget. The nice touches are missing. No shampoo or body wash, no floor towel, only one pillow each, basic decor, no control on the room ventilation (on -off only), no hot drinks in the room. The parking situation on arrival, as a family with small children after a long drive is stressful! Not being able to park directly outside the hotel as it was too busy. The kids needed the toilet and we needed to unload. Being told we needed to pay more if we wanted a parking space. If I’m in the area again I would look for another hotel that had dedicated parking at these prices.

Expensive microwaved meal

Примечание: Tripadvisor 2.0/5

332philipb Реальные отзывы TripAdvisor

We have stayed in dozens of Ibis hotels and realise they are for the budget traveller. The hotel itself was just the usual, but because we arrived reasonably late on a Sunday evening, with nothing much open around we decided to order our meal for the evening at reception. I ordered soup to start, with chicken curry for main course. My wife ordered the mouzacca. The young lady on reception disappeared and we sat down. We waited an hour and my wife went back to reception to ask what was going on. The girl said she had put the tray on the counter half hour ago. It was in jars and had been microwaved. She microwaved it all again and brought them back. We were so shocked at paying €6 for soup in a jar and €16 each for our main courses in a jar. Unbelievable. Please please do not fall for this one. Burger king is around the corner and would be better value.

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Другие интернет-пользователи оценили наш отель

  • 661 Отзывов 7.2/10 Расположение
  • 942 Отзывов 5.8/10 Номер
  • 668 Отзывов 8.8/10 Сервис
  • 7 Отзывов 4.2/10 Интернет
  • 489 Отзывов 8.8/10 Завтрак
  • 363 Отзывов 7.3/10 Чистота

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