メルキュール サンパウロ ピニェイロス 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 2,719 件のレビュー

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Rua Capote Valente 500, Pinheiros, 05409000 サンパウロ, ブラジル

説明

ホテルのその他の情報

  • プール、サウナ、ジムを備えたサンパウロのホテルをぜひお楽しみください。

  • 100名様まで収容可能なモダンなイベントホール

  • ご両親同伴の9歳までのお子様のご宿泊は無料です

  • エルドラドショッピングモールから車で15分

  • サンパウロコンゴーニャス空港へは車で20分です

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ホテル所在地

メルキュール サンパウロ ピニェイロス

Rua Capote Valente 500, Pinheiros
05409000 サンパウロ
ブラジル

GPS:-23.55713, -46.67558

電話番号
ファックス +55 11 3069-4047

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

LA TERRINA

伝統的なイタリア料理をご提供するレストラン「ラテリーナ」。イタリアの昔懐かしい村をイメージした心地よい内装の店内で、生パスタを使ったメニューの数々をお楽しみください。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  2,719 件のレビュー

トリップアドバイザーの評価  3.9/5  1,288 件のレビュー

Amazing Staff

トリップアドバイザーの評価 5.0/5

464kyler トリップアドバイザー認証口コミ

Stayed for business and everything was as expected with the hotel, but the staff made my stay fantastic. Every member of the staff was kind and courteous and patient with me as a foreign traveler. I especially want to thank and recognize Guilherme at the front desk. He was incredibly nice in helping me with a travel adapter (I lost mine) and generally just being a kind person. I will come back to the Mercure again thanks to him and the rest of the staff. Obrigado!!

Um ano depois, nada mudou... E se não mudou, piorou...

トリップアドバイザーの評価 3.0/5

mfb c トリップアドバイザー認証口コミ

Pouco mais de um ano depois da minha última estada no hotel e após uma resposta padrão da gerência à avaliação que fiz naquela oportunidade, voltamos a nos hospedar no Mercure Pinheiros na expectativa de que alguma coisa havia sido feita para mitigar os pontos que foram objetos das minhas críticas e que chamei de "senões" naquela avaliação. Todavia, nada mudou... A prática do estacionamento terceirizado que onera também os hóspedes, o café da manhã que continua a não oferecer sucos naturais, o box no banheiro do quarto com sinais de mofo no rejunte dos azulejos, o assento do vaso sanitário de péssima qualidade e com apoios faltando e um adesivo parcialmente retirado da porta de entrada do quarto evidenciam a falta de zelo e confirmam a falta de relação entre o discurso utilizado na resposta à avaliação e as efetivas e necessárias ações que dariam alguma robustez àquelas palavras que falaram de "oportunidades de melhoria" de forma descompromissada. Por essa falta de compromisso entre o discurso e a prática, reduzi minha avaliação em relação à avaliação passada, que só não foi pior, por que o staff do hotel permanece "salvando" a experiência de ser uma completa decepção. Todavia, é pouco provável que voltemos a nos hospedar nesse hotel. [English version] A little over a year after my last stay at the hotel and after a standard response from the management to the review I made at that time, we stayed at the Mercure Pinheiros again, hoping that something had been done to mitigate the points that were the subject of my criticism and that I called "buts" in that review. However, nothing has changed... The practice of outsourcing parking, which also burdens guests, the breakfast that still does not offer natural juices, the shower stall in the bathroom with signs of mold in the tile grout, the toilet seat of poor quality and with missing supports, and a sticker partially removed from the room's entrance door all demonstrate the lack of care and confirm the lack of connection between the discourse used in the response to the review and the effective and necessary actions that would give some strength to those words that spoke of "opportunities for improvement" in an uncompromising manner. Due to this lack of commitment between words and practice, I have reduced my rating compared to the previous one, which was only not worse because the hotel staff kept "saving" the experience from being a complete disappointment. However, it is unlikely that we will stay at this hotel again.

Obrigado por dedicar um tempo para compartilhar seu feedback. Embora gostaríamos que sua experiência tivesse sido melhor, com feedbacks como este podemos aprender e melhorar a qualidade do nosso serviço. Trabalhamos muito para fornecer uma experiência excepcional para nossos hóspedes, mas é evidente que neste caso não obtivemos sucesso. Saiba que estamos progressivamente reformando todos nossos apartamentos e esperamos poder melhor recebê-lo em uma próxima visita se ainda nos der uma oportunidade. Agradecemos o elogio aos nossos colaboradores e vamos repassá-lo para as chefias. Não deixe de nos avisar se decidir voltar.

The best location in town !

トリップアドバイザーの評価 5.0/5

Steluta Sinzian... N ファミリー - トリップアドバイザー認証口コミ

All the services and staff, including those 2 gentlemans Junior and William they have been amazing with us , very helpful with our little son and us ! I highly recommend this amazing hotel ! The breakfast was so good, the location was great ! Thank you for everything ❤️

We very much appreciate your comments about your stay with us. We are very pleased to receive your evaluation. Your satisfaction is the best reward for us, who work daily to offer the best service to our guests. We will not fail to communicate to our leadership your praise for Junior and William. We look forward to welcoming you again soon.

A good hotel with great staff!

トリップアドバイザーの評価 4.0/5

Donna W トリップアドバイザー認証口コミ

The hotel is clean and convenient. The staff was very friendly and accommodating, especially the front desk where William and Junior went out of their way to make sure I was taken care of and had a room that would work for me. Thank you for a great stay!

We very much appreciate your comments about your stay with us. We are very pleased to receive your evaluation. Your satisfaction is the best reward for us, who work daily to offer the best service to our guests. We will not fail to communicate to our leadership your praise for Junior and William. We look forward to welcoming you again soon.

Comfortable Stay with Urban Convenience

トリップアドバイザーの評価 4.0/5

traveltalesofales トリップアドバイザー認証口コミ

This Mercure is great for a solid business hotel experience in one of São Paulo's most vibrant neighborhoods. The hotel strikes a good balance between comfort and practicality, with clean, modern design throughout the property. While not ultra-luxurious, it delivers on the Mercure brand promise with reliable service and comfortable accommodations. The property shows some signs of age in certain areas, but overall maintenance is good. For travelers seeking a well-located, mid-range option in São Paulo with dependable amenities, this Mercure property fits the bill nicely. LOCATION: The hotel's location in Pinheiros is truly one of its strongest assets. I found myself within walking distance of numerous excellent restaurants, bars, and boutiques in this trendy neighborhood. DINE + DRINK: Didnt have any meals or drinks to comment about F & B ROOM: We stayed in Room 1905, so this review is based on that; SIZE: Spacious enough for 2 adults and simple baggage; VIEW: ; AIR-CON: Perfectly functioning cooler that helped in setting the perfect room temperature; BED: Comfortable bed that played the expected part of putting us to sleep; BATHROOM: Good sized bathroom with a Stand-in shower; TOILETRIES: Excellent SPA quality toiletries by PHYTOERVAS brand FACILITIES: A very decent Gym with a good range of weights and Cardio machines for a full-on workout. They also have a Swimming pool on site. SERVICE: Friendly staff that cared for all our needs with a smile and made us feel at home and well taken care of. Special Shout-out to TARUSO at the front office for enhancing our stay! HOW WIRED YOU WILL BE: Free Wi-Fi that works well all over the property, and the speed is good! Big Smart TV dishing out a wide variety of channels spanning sports, news, music, movies, and entertainment, primarily in Portuguese ONLY!

We very much appreciate your comments about your stay with us at the Mercure Sao Paulo Pinheiros. We are very pleased to receive your very detailed and positive evaluation. Your satisfaction is the best reward for us, who work daily to offer the best service to our guests. We will not fail to communicate to our leadership your praise for Tarciso. We look forward to welcoming you again soon.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 512 件のレビュー 9.6/10 ロケーション
  • 1,202 件のレビュー 5.8/10 客室
  • 1,101 件のレビュー 7.7/10 サービス
  • 27 件のレビュー 3.5/10 インターネット
  • 522 件のレビュー 7.2/10 朝食
  • 498 件のレビュー 4.2/10 清潔さ
  • 373 件のレビュー 5.3/10 設備
  • 200 件のレビュー 3.9/10 お値打ち度

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周辺の他の施設

ブラジル、サンパウロ(市)のすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。