メルキュール サンパウロ ピニェイロス 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 2,765 件のレビュー

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Rua Capote Valente 500, Pinheiros, 05409000 サンパウロ, ブラジル

説明

ホテルのその他の情報

  • プール、サウナ、ジムを備えたサンパウロのホテルをぜひお楽しみください。

  • 100名様まで収容可能なモダンなイベントホール

  • ご両親同伴の9歳までのお子様のご宿泊は無料です

  • エルドラドショッピングモールから車で15分

  • サンパウロコンゴーニャス空港へは車で20分です

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ホテル所在地

メルキュール サンパウロ ピニェイロス

Rua Capote Valente 500, Pinheiros
05409000 サンパウロ
ブラジル

GPS:-23.55713, -46.67558

電話番号
ファックス +55 11 3069-4047

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

LA TERRINA

伝統的なイタリア料理をご提供するレストラン「ラテリーナ」。イタリアの昔懐かしい村をイメージした心地よい内装の店内で、生パスタを使ったメニューの数々をお楽しみください。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  2,765 件のレビュー

トリップアドバイザーの評価  4.0/5  1,261 件のレビュー

Gross… think twice before booking

トリップアドバイザーの評価 1.0/5

MikeMontreal2014 ファミリー - トリップアドバイザー認証口コミ

I regret my choice of hotel. The room gives the impression that it is clean and design. However, it is quite the opposite. We have been in 2 rooms and it was the same thing. Big problem of maintenance and cleaning. There is mold everywhere and stains in several places. It’s filthy!!! I had to go buy cleaning product… The AC is very loud. The staff is friendly and helpful sometime. The buffet lunch is average, I have seen better. The attitude of the hostess at the entrance of the restaurant is really bad. The pool is heated and pleasant.

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We are glad to inform that our air conditioning system is renewed and we hope your next visit will be better. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Hotel charge

トリップアドバイザーの評価 4.0/5

Pikshim トリップアドバイザー認証口コミ

I booked this hotel through Accor Live Limitless. stayed in this hotel from April 5, to April 10 2024. The hotel is clean and my stay was comfortable. The microwave in the room is very useful to heat up water and food. It is also a very convenient location for my visit to my friend’s place. I would definitely book this again if I can resolve the hotel charge issue. When I arrived, the hotel staff asked me to pay immediately, so the entire charge was debited to my credit card. However, another charge for my stay also appeared on my credit card debited on my day of departure. I was charged twice! I am corresponding with the hotel manager and hope to resolve this issue as soon as possible. Mylene

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We trust the charge issue was solved. Please let us know if we can be of further assistance.

Perto do nível de excelência? Atenção redobrada! [Close to the level of excellence? Pay extra attention!]

トリップアドバイザーの評価 4.0/5

mfb c トリップアドバイザー認証口コミ

Um ótimo hotel, apesar de alguns "senões". O primeiro e mais relevante é o fato de o hotel não disponibilizar estacionamento gratuito para os hóspedes. Isso é realmente lamentável. Entendo que um hotel dessa categoria não necessite auferir seus lucros com um estacionamento terceirizado. Outro aspecto que não me agradou foi o fato de o café da manhã não oferecer suco de laranja natural. Tentei por duas vezes o de abacaxi com hortelã e estava absolutamente insosso. A cobertura interna (uns tecidos presos pelas pontas) da parte do restaurante com telhado de vidro ou acrílico estava suja e mal presa em vários pontos. No box, no banheiro do quarto, sinais de mofo no rejunte dos azulejos contrastaram com a excelente qualidade dos produtos de higiene oferecidos. Outro ponto bastante favorável foi o fato de os pedidos feitos junto à equipe de reservas relativamente às acomodações terem sido atendidos na íntegra, em especial, um simpático e delicioso bolo de aniversário colocado em nossa suíte em função de ser aniversário da minha esposa no dia em que chegamos. Enfim, os detalhes que apontei como oportunidades de melhoria não macularam a boa experiência que tivemos. Todavia, é preciso ter em mente que, ao se aproximar da excelência, a expectativa e o nível de exigência dos hóspedes também se elevam, sendo necessário à Gerência redobrar a atenção aos detalhes que podem ser resolvidos com um mínimo de atenção à manutenção básica e às expectativas dos Clientes. [A great hotel, despite some "caveats". The first and most relevant is the fact that the hotel does not provide free parking for guests. This is really unfortunate. I understand that a hotel in this category does not need to earn its profits through outsourced parking. Another aspect that I didn't like was the fact that the breakfast didn't offer fresh orange juice. I tried the pineapple and mint one twice and it was absolutely tasteless. The internal covering (fabrics held together at the ends) of the part of the restaurant with a glass or acrylic roof was dirty and poorly secured in several places. In the shower room, in the bathroom of the room, signs of mold on the grout of the tiles contrasted with the excellent quality of the hygiene products offered. Another very positive point was the fact that the requests made to the reservations team regarding accommodations were fully met, in particular, a nice and delicious birthday cake placed in our suite due to it being my wife's birthday on the day we arrived. Anyway, the details that I pointed out as opportunities for improvement did not tarnish the good experience we had. However, it is necessary to keep in mind that, when approaching excellence, guests' expectations and demands also rise, making it necessary for Management to redouble its attention to details that can be resolved with a minimum of attention to basic maintenance and to Customer expectations.]

Agradecemos imensamente os comentários sobre sua hospedagem. Os hotéis Mercure buscam sempre prestar a melhor qualidade de serviço nas estadas de seus hóspedes, por isso sua avaliação é muito importante para nós. Não deixaremos de partilhar os seus comentários com nossa equipe, pois em nosso hotel a sua avaliação é a nossa oportunidade de melhoria. Esperamos recebê-lo novamente, em breve.

Worst Hotel Experience: Been there before, but now it was terrible

トリップアドバイザーの評価 1.0/5

alexandrel729 ビジネス - トリップアドバイザー認証口コミ

Lots of problems with ar conditioning in the first days, room sofa was filthy dirty the entire 10 days I've been there, curtains very dusty, they rarely change towels and bed sheets and they broke my luggage in the storage room after check-out (left luggage on storage rook on the last day to see the city). Also, stairs were dirty with garbage and spilled liquids in the first days. Staff is very nice, but rarely have the flexibility to solve problems. I don't recommend Mercure anymore. Last time.

Great location, it serves it's purpose

トリップアドバイザーの評価 3.0/5

L W ビジネス - トリップアドバイザー認証口コミ

The hotel is fine, it has a good location and it serves it's purpose. The rooms have a small feeling to them because they are all devided into a small bedroom and a small lounge area. The bathrooms could use an upgrade, however the shower is great. The staff is a bit of a problem, they are not very focused on the needs of the guest.

Hi L W, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Pinheiros Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 510 件のレビュー 9.7/10 ロケーション
  • 1,205 件のレビュー 6.1/10 客室
  • 1,015 件のレビュー 7.5/10 サービス
  • 21 件のレビュー 5.2/10 インターネット
  • 557 件のレビュー 7.3/10 朝食
  • 473 件のレビュー 4.8/10 清潔さ
  • 211 件のレビュー 4/10 お値打ち度
  • 159 件のレビュー 9.1/10 プール

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。