客户意见评级 4.6/5 23,892 评论
酒店参加 Planet 21 计划，积极推动酒店业可持续发展。
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这家线条流畅的芝加哥豪华酒店强调舒适体验，415 间芝加哥市区豪华酒店套房和客房为您诠释“生活的艺术”，拥有大师设计的家具、宽大的大理石浴室以及市区和 John Hancock 天文台的风景。
经典房 - 配备 1 张特大床，位于 6-10 楼
高级房 - 配备 1 张特大床，位于 11-21 楼
城市景观豪华房 - 配备 1 张特大床，位于 22-32 楼，保证可欣赏最美景观
高级房 - 配备 2 张全尺寸床，位于 6-32 楼
来自 100% 认证入住过我们酒店客人的评论发现更多
Not what’s expected!
antonyainsworth Business - 23/09/2021 经 TripAdvisor 认证的评论
Having stayed at this hotel many times and over many years this wasn’t what I’d expect from the hotel. Terrible check in (I was bounced between 3 different people all of which didnt understand the process) I pointed out that I was a Diamond level guest which fell on deaf ears. I was told “next time book through our website “ I explained I was on business travel and my firm one of the largest in Chicagoland mandates Amex travel. I received an ok room but not offered any special service. Two weeks later I still have no record of my stay or points. Irony is the booking did show up on the Accord website . Still does.
Understated elegance in the Water Tower complex
s118502 02/08/2021 经 TripAdvisor 认证的评论
Sofitel is one of my favorite hotel brands. The recently renovated Sofitel in Chicago is elegant and refined, without being ostentatious. My husband and I enjoyed our four nights in the Sofitel Magnificent Mile very much, and will be back! Although we are not handicapped, we were given a handicapped room (which is fine). Areas for improvement are all related to the bathroom in the room we stayed: 1. No hooks for towels; there is no where to hang the towels to dry. Please add hooks or towel racks 2. Not enough ledge space in the shower. There was one small ledge that can barely fit a full bottle of shampoo (or the three travel sized toiletries provided by Sofitel). Please add more ledges in the shower 3. Shower door. The glass door doesn't completely seal, so when water hits the glass shower door, it automatically leaks onto the floor (a lot of water gets on the floor - three bathmats to soak up!) Thanks, Virginia
thomasnickz Business - 11/03/2021 经 TripAdvisor 认证的评论
Combined business and leisure travel into a wonderful experience. Sofitel property is conveniently located to business center and restaurant district. Service was impeccable and LeBar was a great way to start each evening.
George P 27/01/2021 经 TripAdvisor 认证的评论
A Wonderful Stay Fantastic Food & Beverage & The Staff Is Over The Top to make the stay special the lounge is beautiful great service nice fireplace the views from the the prestige suites are awesome. the stores to shop at are great the restaurant and entertainment is in close proximity
Nice Hotel, Very Pricey
kateaZ4247QY 13/01/2021 经 TripAdvisor 认证的评论
Very nice hotel that clearly takes COVID seriously. I was a little disappointed by how much they nickel and dime you. You're paying a lot for a room and if you're celebrating a special occasion you need to pay even extra for a treat that other hotels give you for free (e.g., chocolates). The thermostat in our room was very finicky.
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