Comfortable hotel with a superb location. Only regret was not booking a sea view room. Breakfast was plentiful and we requested espresso coffee. fresh juices and pancakes available to order and such a pleasure sitting by the pool in the sun.

We did like the stay in Essaouira, maybe the swimming pool could be a little bit hotter as the ocean was cold and weather windy, but hot spa did compensated that very well in the evening. Room, breakfest, service all that was very good.

The staff go to great lengths to make your stay comfortable, but there's nothing they can do to overcome the fact that the rooms are in need of a refurb. A few niggles, like the shaver socket not working, old features (like old volume controls) are still present and scuffed mirrors etc. The room is 'tired' and if you're looking for the usual clean/clinical hotel style, then maybe try the Sofitel as this hotel definitely has Moroccan 'personality'. The waiting staff work hard and are attentive. I would like to mention Nezha & Agoub at Reception for their excellent service. Housekeeping are also very attentive. The property is in an excellent location and the Beach Club is also great, this would be ideal in the summer. Overall, this property just needs Accor to pump some money into refurbishing the rooms.

前台接待介绍酒店活动不够详细，好在自行阅读资料没有错过。房间有些旧，但干净。

Very nice hotel, beautiful location in safe area and near beach, also very close to city center and medina . Good breakfast and nice staff . Fish restaurant on the beach. But for sure need some renovation

I had heard a lot about Essaouira, and finally decided to make a visit. we were on a weeks trip to Marraketch, so made a two night stay here. Very nice hotel, I hadn't realised it was a sea front position when we booked it, so that was a great surprise. Very welcoming staff, great pool area, nice bar and great restaurant. If I had a complaint, it was that the curtain tracks needed a spray of silicone to help them open and close. It was mentioned to the reception team and our curtains were attended to. We had a great two night stay, both the hotel and Essaouira are worth a visit.

This hotel is in the perfect location with beautiful rooms and setting. My friend and I wanted to stay an additional night but reception was entirely unhelpful telling us they were fully booked, however when checking online they had rooms available. When we showed this to reception staff they suggested we should just book online then. The following morning we packed up and checked out, ready to move rooms (as we had booked a lower category room) only to get down to the front desk and have the same staff tell us we were in the same rooms, they hadn’t even called us to let us know, wasting everyone’s time and making us very frustrated. Despite this the stay was good, just left a bad taste that the desk staff were so unhelpful!

We spent five days with our daughter, son in law and grandson (two rooms) at the Le Medina Sofitel in Essaouira. The rooms were very comfortable and clean, and the staff friendly and helpful. We ate breakfast at the hotel every day, and found them to be consistently wonderful.

The only comfortable thing in this hotel was the bed in addition to dates, raisins and almonds offered in the room. We payed 250 Euros a night for an Executive Suite and what we got was a worn down suite so far away from 5 stars you can imagine. There were a Nespresso machine and 6 capsules, but upon check out we were charged 6 Euros for two capsules. The receptionist claimed that the mini bar price list informed this but when we checked, it was not correct. We showed her that it was not in the price list, but she still not offered a refund. Instead she insisted on charging us. During our breakfast we asked for an extra teaspoon and were told from the Manager to use the one we already got and had used. Then he grabbed one and wiped it off on his trousers before handing it over. This hotell has not the faintest resemblance to any other MGallery hotell we have ever stayed in and can only be recommended to those usually staying in two or three stars hotels.

Good location and comfortable bed. The view from your private terrace was great. The indoor pool was closed for renovation. The hotel bill was due in Euro although I asked to pay in the local currency. I assume this was a small mistake from the staff.

Never been disappointed this much before. "Heated" pool means 20C. Came back from lunch to find no towels in the room - called housekeeping - 2 hours later still no towels - went down personally to reception - finally delivered 30mins later. Air Conditioner in the room needs freon top up - lowest setting at 5C + max fan speed, + "cool" setting but room temperature never goes under 25C! No body lotion in the room and it took 3 deliveries from the housekeeping to get it right (kept delivering shavers instead) Complimentary beverages (water, tea, sugar, etc) were not supplied regularly. Had to explicitly asked for them everyday and they will come at different times to deliver different things. Utter distruptions to your stay + woke my sleeping son. Hotel next door and pavements in front of the hotel is being built. Expect a lot of noise!

Gorgeous hotel with an impeccable service level of the front office. The welcome in this hotel was one of the best or may be just the best I ever experienced. And they keep being on top off everything during our whole stay. Always friendly and very willing to help. But, this excludes the service at the pool. The guy was probably really trying his best, but he worked unstructured and could have done with some help. Took more than an hour to get our order (mine was incorrect and because of an allergy I had to send it back so it took even longer), after which he realised we also ordered drinks. Then we had to wait for the bill so long we decided to go to back to our room and put it on our bill at the reception later on. But he had remembered our room number and came to the door. Which of course we preferred. But remember, that was only at the pool!!! Breakfast was very nice and there was during our stay a drink with the GM in the living room, which was really a nice thing to do. The interior of the hotel is amazing and the room was quite perfect. A fresh bottle of water every day and lovely products in the bath room. Also very conveniently close to the old town and the port. All in all, we absolutely want to come back. Loved it here!!!

good hotel, staff not too friendly, nice swimming pool, prices of drinks outrageous in price, hotel is getting a little old, but rooms still nice. cleaning staff really kind, service at reception and in restaurant not so good

The hotel is very spacious and located right next to the medina. We booked an ocean view room but the ocean is a bit further away than expected. The services are great and the staff is welcoming. Great wifi in rooms. The rooms could have done with a slightly more Moroccan touch in terms of decor.

We stayed for 7 nights at Le Medina Essaouira after a trek in the Atlas mountains. The location of the hotel is excellent, being just a few hundred metres from the medina and just across the road from the lovely beach. We had two "pool view rooms". These were on the ground floor and were more bush view rooms, however they were nice size rooms with a good size balcony . The hotel is modern and clean. It was pretty quiet when we were there.Overall it was a pleasant place to stay. The staff were pleasant, their efficiency at times (breakfast) was questionable. The air conditioning in both our rooms was very poor! The fan wasn't powerful and just blew tepid air, this had an affect on our sleep. We asked them to look at it a few times but it didn't improve. This could be an excellent hotel with a little more attention to customers and that terrible air conditioning sorted.