Le Medina Essaouira Thalassa Sea&Spa MGallery Coll. 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 870 件のレビュー

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Le Medina Essaouira Thalassa Sea&Spa MGallery Coll. - Image 1
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Avenue Mohamed V, 44000 Essaouira, モロッコ

説明

ホテルのその他の情報

  • Two minutes from the UNESCO World Heritage-listed medina

  • Partner of the city's major arts festivals

  • A Memorable Moment where you can discover Medina's rich heritage

  • A private golden sandy beach

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Le Medina Essaouira Thalassa Sea&Spa MGallery Coll.

Avenue Mohamed V
44000 Essaouira
モロッコ

GPS:31.508509, -9.765902

電話番号
ファックス +212 5244-79080

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  870 件のレビュー

トリップアドバイザーの評価  4.3/5  2,868 件のレビュー

2025エクセレンス認証

Charging to room

トリップアドバイザーの評価 4.0/5

Graham J トリップアドバイザー認証口コミ

What kind of five star hotel doesn't let you charge your bar bill to your room? Had to pay for bar and restaurant drinks (separately) in cash. Very inconvenient!

Dear Guest, Thank you for sharing your feedback. We sincerely regret the inconvenience you experienced regarding the payment process at our bar and restaurant. We fully understand that, in a five-star hotel, the ability to charge expenses directly to the room is an important expectation, and we apologize that this was not possible during your stay. Please be assured that your comment has been taken very seriously and shared with our management team, as guest comfort and convenience are a top priority for us. Your feedback helps us identify areas where we need to improve, and we truly appreciate you bringing this matter to our attention. We hope to have the opportunity to welcome you again in the future and provide you with a smoother and more satisfying experience. Direction,

Amazing location wonderful hotel

トリップアドバイザーの評価 5.0/5

jackieo925 トリップアドバイザー認証口コミ

Well firstly I don’t think all the negative views are warranted - the hotel is lovely not as bad as some people say ! The only thing that let this hotel down for us was that the indoor pool was being upgraded - such a pity they don’t do that in summer when hot and have outdoor pool as we were here in December and weather not great so we booked hotel based on having an indoor pool for a swim each day so that was the biggest disappointment Location - superb right on the beach front and if have a sea view room spectacular views which made the trip as lovely balcony to sit on watch the sun rise/ set It’s a bit all over the place as layout has changed due to renovations but these do not impact guests in any way and are welcome as the room we had was lovely but dated and would welcome a touch up and on the last day a big storm came and we woke up to a flooded room from the balcony over to carpet under the bed - thankfully we had packed and moved bags closer to the door or it would have been a disaster ! The M beach bar was lovely and Ahmed was a gentleman and always so friendly - lovely setting for having a drink / coffee / lunch and sunbeds also where towels were provided Cleaning - place was spotless and the ladies were so friendly but often missing items - day 1 no towels / day 1&2 no water left in room day 3 emptied tissue box to replace and never replaced day 4 took 1 towel and never replaced - small simple stuff The bed was one of the most comfortable we stayed in on trip - big spacious/ comfortable - amazing Breakfast - lots of pastries / breads meats / cheese and all freshly baked tasty can also order eggs - omelette / scrambled etc WiFi - hit and miss - I had an Accor account so I seemed to have better wifi than my husband which was strange - worked ok in room but not great didn’t work if sat on balcony and was perfect down on beach ! This hotel is in a wonderful location lovely staff and would recommend if you are looking for a hotel and not a riad as from what I could see walking around not many others that looked inviting !

Dear Guest, Thank you very much for taking the time to share such a detailed and balanced review of your stay with us. We truly appreciate your kind words about our hotel, its wonderful beachfront location, the spectacular sea views, and the comfort of your room and bed. It is also a pleasure to read your positive feedback regarding our breakfast, cleanliness, and the friendliness of our team, especially Ahmed at the M Beach Bar, who will be delighted to receive your compliments. We sincerely regret the disappointment caused by the temporary closure of the indoor pool due to upgrades, particularly as this was an important factor in your choice of hotel. Your remarks regarding the timing of renovations, the room flooding during the storm, and the missing amenities have been carefully noted. Please accept our apologies for these inconveniences, which are not reflective of the standards we aim to deliver. Your feedback is extremely valuable and has been shared with the relevant departments to ensure improvements. We are pleased that, despite these points, you enjoyed your overall experience and would recommend our hotel. It would be a pleasure to welcome you back in the future and offer you an even more seamless and enjoyable stay. Direction,

This is NOT a thalasso hotel.

トリップアドバイザーの評価 3.0/5

jon23454 トリップアドバイザー認証口コミ

Good location and friendly staff but beware this hotel no longer has thalassotherapy facilities only limited spa treatments. The hotel is also undergoing extensive construction and remodeling until September 2026 causing dust and noise and meaning a large part of the indoor facilities are not available to guests and more than 50% of bedrooms are still to be refurbished The main entrance looks as though the whole hotel is closed.

Dear JON, Thank you for sharing your feedback with us. We’re glad to hear you appreciated our location and the friendliness of our team. We’re truly sorry, however, for any inconvenience caused by the current renovation works. These improvements—scheduled to continue until September 2026—are part of a major transformation aimed at offering our guests an enhanced and more modern experience in the future. You are absolutely right to note that our thalassotherapy facilities are no longer available. We now offer a more limited range of spa treatments, and we apologize if this was not clearly communicated before your arrival. We will reinforce our efforts to ensure that all information is transparent and up to date. As for the temporary appearance of the main entrance and the unavailability of certain indoor areas and rooms, this is indeed linked to the ongoing renovation phases. We understand how this may have affected your perception of the hotel, and we sincerely regret any disturbance caused by dust or noise. Your comments are extremely valuable, and we will use them to improve both communication and guest comfort during this transition period. We hope to have the chance to welcome you back once the full transformation is complete, and offer you the experience you originally expected. Direction,

A standard hotel , well located

トリップアドバイザーの評価 4.0/5

Ajmatu トリップアドバイザー認証口コミ

Stayed here for a night. Hotel caters more for Euro/American tourists on a package tour. The hotel is like any standard quality hotel. The rooms were spacious and clean. Decor was humdrum The location on the sea front was excellent. The hotel has exclusive space and a a restaurant on the beach which was pretty good. The food served on the beach was pretty good.

Dear Guest, Thank you very much for taking the time to share your experience with us. We’re pleased to read that you enjoyed the spacious and clean rooms, as well as our exceptional seafront location. It’s also great to know that you appreciated our private beach area and the quality of the food served at our beach restaurant. We take note of your comment regarding the decor. Your feedback is valuable and helps us continuously improve the guest experience. We hope to have the pleasure of welcoming you back for an even more memorable stay in Essaouira. Direction

Great stay with even better potential!

トリップアドバイザーの評価 4.0/5

naomi m トリップアドバイザー認証口コミ

We stayed here for 4 nights at the end of an amazing Morocco adventure. This place has such potential and it 60% there. Once all the renovations have been completed it will be the place to stay. The external view of the resort is pretty shabby and very dated. The old rooms which are all in the front building do all need work but they are onto it and it won't be long until they are all done. We had booked a sea view room not knowing that those are all the unrenovated ones. We asked before we got there to have a room that was renovated and away from the noise of the construction. In reality we got an old room next door to the building work aaaargh! At check in, they advised that a new room would become available the next day if we wished to change. We decided we wanted to - the old rooms are not hideous but they do really need some work - dated bathrooms, grout is old and stained, fixtures are pretty poor. The bed however was still very clean and comfortable. The small balcony facing the ocean has peeling paint etc and the external walls are very grotty. The amazing Nezha at front desk helped us out and relocated us to a new room the next morning (Thankyou Nezha!!) These rooms are gorgeous!. Bathroom is beautiful, balcony large and comfortable. Couldn't fault them. Only feedback that was negative about the back building was occasionally there was a really bad smell in the hallway (sewerage??) which may or may not have been the hotel. This did not affect our stay though. The pool area is beautifully remodelled, the bar has been beautifully remodelled. At the time, they were working on reception and the side building rooms and apart from that first night the work did not affect our stay. The restaurant in the hotel is yet to be renovated and does need work, but I'm sure its on the agenda to get done soon. Breakfast was good, with Moroccan and Western options. The staff across the hotel was all lovely. The staff at breakfast was great but tended not to be on top of clearing dirty tables or re-setting for the next guest but it wasn't the end of the world. We also accessed the beach side restaurant and the food was fantastic! The staff here were also lovely but service was very slow. The location is the best in Essaouira in our opinion. All in all a great stay and can't wait to see how the renovations end up. Once finished this place will be a 5/5!

Thank you so much for taking the time to share such a detailed review of your stay at Hôtel Le Médina Essaouira Thalassa Sea & Spa. We’re delighted to hear that you enjoyed your experience overall and truly appreciate your kind words about our team—especially Nezha, who will be thrilled to read your praise 🌟. We’ve also taken note of your helpful feedback regarding the unrenovated rooms, the restaurant, and a few maintenance details. As you mentioned, extensive renovations are currently underway to offer our guests a fully refreshed and modern experience while preserving the warm, authentic spirit of Le Médina. We’re glad that you enjoyed the newly renovated rooms, the pool, and the bar, as well as our unbeatable location and the kindness of our staff. We can’t wait to welcome you back soon so you can discover Le Médina Essaouira in all its renewed splendor once the renovations are complete. Warm regards, La Direction,

との提携 TripAdvisor

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