费城索菲特酒店 4.5 星

客户意见评级 (ALL 评级) 4.4/5 3,051 评论

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120 South 17Th Street, 19103 费城, 美国

描述

酒店其他优惠

这家精致的市区酒店位置便利，坐落在利顿豪斯广场繁华的购物和餐饮区。您可探索附近的艺术和文化展览，包括巴恩斯基金会和费城艺术博物馆。

我们的客房

酒店位置

费城索菲特酒店

120 South 17Th Street
19103 费城
美国

GPS:39.95078, -75.168998

电话
传真 +1 215-564-7459

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  3,051 评论

TripAdvisor 评级  4.5/5  4,587 评论

卓越奖 2024

Great Location and Lots of Smiles

Tripadvisor 评级 5.0/5

pbr46 Couples - 经 TripAdvisor 认证的评论

We read the Sofitel is one of the top 100 hotels in the world. We were coming to Philly for a play, so we booked a suite to experience such a highly rated hotel. We were greeted by friendly valet's as we parked. I had indicated we were arriving early; our room was ready at 11:30. The folks at the front desk were extremely friendly and efficient. Our suite was very nice, a separate bedroom and a large bath with lots of marble and granite-just like an upscale hotel in France. The location is perfect-a 13 minute walk to the Forrest Theater and 2 minutes to The Love Restaurant-one of Steven Starr's latest. Breakfast was outstanding and the service very fast. The almond croissants were not to be missed. All in all we had a great stay, the hotel was beautifully decorated for Christmas and the service superb. And the price was very reasonable. We will definitely return.

Perfect Location

Tripadvisor 评级 4.0/5

Journey286846 商务住宿 - 经 TripAdvisor 认证的评论

The hotel is in a perfect location, and beautifully decorated for the holidays. A lovely breakfast included in my stay. Room service was great, but dining room staff was spotty, the server acting as if they couldn't be bothered.

Not worth the price…

Tripadvisor 评级 3.0/5

westfalia1985 Couples - 经 TripAdvisor 认证的评论

Check in was great, the room was nice, valet parking for 1 night was $70. Room- bathroom counter was dirty, as were the two glasses. We received conflicting responses from the front desk about room service at 9:25pm, the first person was helpful and took our order, the second about a minute later (wanted to add an item) was snarky and said the kitchen was closed. (Note: this was at 9:30, the menu stated they serve until 9:45) We told the front desk clerk that we just placed an order a minute or so ago and just wanted to add an item. His snarky attitude continued with an "I'll see if I can have it added" in a tone that said I'm not doing anything and I'm annoyed I had to answer the phone, he was the opposite of the first person we spoke with. The kitchen called to tell us one of the desserts were off the menu, and the added item was not added... the friendly kitchen staff gladly added it. Food arrived promptly and was delicious. The bedding was odd, no top sheet but the comforter was in a giant pillowcase thing, which did not work for me as I usually just use a sheet. Breakfast- the coffee was fantastic, we ordered the buffet, many options, Croissants were amazing, but the eggs were cold since the warmer was broken. The yogurt was 10 days out of date. The staff was great, the server I informed about the yogurt immediately stopped what she was doing and removed all of the yogurt, and minutes later came to our table with a fresh one. Our server had made sure my wife's meal was complementary, which we did not ask for, just good customer service. The fresh fruit was not ripe/sweet, but it is December in Pennsylvania so I am understanding about that issue. The rest of my complaints however, I would expect from a budget hotel, not what I expected from the Sofitel based on previous experiences in other cities.

Nice looking property, but services and staff not worth the price

Tripadvisor 评级 2.0/5

Darren G 家庭住宿 - 经 TripAdvisor 认证的评论

The property is very nice looking and the room and bed were very comfortable. However, overall the hotel is not worth the expensive price. The hotel is located in a central area of Philadelphia, but the streets are narrow in this area and it’s difficult to get cars in and out. The valet service was poor. You were given a ticket and told to text the number on the ticket to the Parking service 20 minutes before you need the car. I texted them 30 minutes ahead of time and when I went to pick up the car, the valet had not even started to get my car. They were dismissive of my concerns that I needed to get to a wedding and could provide no estimate of time when the car would be available. They were also rude. The front desk was poorly run. When we checked in at 5 PM there were multiple guests waiting and just two front desk, staff. When it became a parent, that guest were not pleased with the 30 minute wait other front desk staff came out and looked angry that they had to be helping guests, The rooms were not well cleaned. My 90-year-old mother’s room had energy drinks and vape supplies left over from the last guest. My son‘s room had what appeared to be blood on the pillow and other items left over from a previous guest. The breakfast buffet in the restaurant was fair. The scrambled eggs were dried out, bacon was oily, and the bread felt like it was old and stale. The manager was pleasant and tried to be helpful when these issues were pointed out, but whoever is running this property needs to do a better job.

Bonjour, Thank you for sharing your recent experience with us. This is far from the high standard we strive to provide, and I apologize for falling short. We value your loyalty and would love the opportunity to welcome you back and regain your trust. As a gesture of our commitment to better serve you, we would like to offer an upgrade to a suite with complimentary breakfast during your next stay. To arrange your stay, please feel free to contact Luis Marrero at 215-564-7832 or Luis.Marrero@Sofitel.com directly, who will be happy to ensure everything is set up for you. Thank you again for your feedback, and we look forward to providing you with the exceptional experience you deserve. Warm Regards, Pierre Jotterand General Manager

Great stay

Tripadvisor 评级 4.0/5

MemphisOx 家庭住宿 - 经 TripAdvisor 认证的评论

The location is great - very close to shopping, restaurants, and Rittenhouse Square. Our room was clean and the bed was very comfortable. The breakfast buffet was fine - nothing fabulous, but a good variety.

Bonjour Memphis , We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Jotterand General Manager

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其他网络用户评价我们的酒店

  • 836 评论 9.3/10 位置
  • 1,631 评论 7.4/10 房间
  • 1,733 评论 8.3/10 服务
  • 22 评论 4.1/10 上网
  • 567 评论 6.1/10 清洁度
  • 226 评论 6.5/10 早餐
  • 214 评论 7.6/10 酒吧和饮品
  • 9 评论 10/10 可持续性

支持方 Trustyou

价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。