hotelF1 Verdun

When we arrived at the F1 hotel in Verdun at 10 p.m. the mattress on the upper bed was missing in the room so the daughter had to sleep on an iron plate which caused insomnia and back pain. I sent SMS to the phone number listed on the door with no response. It´s really not good to sleep on iron! We are not in the Middle Ages!

After a long journey, late at night we decided to do a quick stop and sleep at hotel F1 in Verdun. There was no one at the hotel at that hour, but in front of the hotel, there is a machine which you can use to reserve your room. There were three cars on the parking lot in front of the hotel, however the machine told us that the hotel was full. It looked so unlikely that we checked our phones and found that in the internet, we could book the hotel. I paid it happily thinking, yippee, we would finally get in and get some sleep. Except that when I inserted the reservation code I had received by email, the machine in front of the hotel told me it was invalid... There was a phone number available for us to call in case of trouble. It was a payable number, but desperate enough, we called it. Just to get the answer phone... There was no way to get in the hotel. There was no one there. The phone number did not work. Tired, but now furious, we drove to another hotel of the same Accor chain - where we ran into the exact same problem - and to yet another hotel, this time not an Accor hotel, where we finally slept. The following morning, we went back to hotel F1 to report the problem and to claim to have our money back. They could not help us. Finally we managed to get an email address which to contact. However, when we received the response, it was like another cold shower from Accor hotels: the person replying to us was practically insulting, practically accusing us of lying to them about their machines not accepting the reservation code. The fact remains, we were not able to enter in F1 because a machine refused the code we had received after having booked and paid for the F1. We are escalating the worst possible "customer service" from F1 at Accor Hotels. And still trying to get our money back.

We stayed in Hotel F1 for a night. It was okay, the reason I say okay is because in our room we’re multiple bugs: spiders, moths, flys etc. The shared toilets weren’t bad but they weren’t the best and although this wasn’t the actual hotels fault, however there was a lot of drunk people and the 9 people in our family staying there found it very difficult to sleep with all the noise being made. On the contrary, the breakfast was normal breakfast but I thought it was nice and the service of the staff I found was very nice. Would I stay here again? Probably only for another night. Would I recommend it? Probably not.

I know that the hotelF1 are a cheap nights stay but they have now stopped providing towels in the rooms or you can rent one for 3 Euros !!!!!! This hotelF1 at Verdun is in great need of upgrading it is showing a lot of of signs of age and use. My sink was blocked when i arrived and no one to help, had to fix it myself. The shared showers and toilets really do show the use they get and although the hotelF1 are know for their cheapness to not even offer towels now is outrageous, what next bring your own bedding or chair ? You might as well stay in a youth hostel at least you get breakfast included. Location is outside of the city and you cannot walk into the city but it is next toe a Buffalo Grill for average dinner. The WIFI is good the only positive. Leave the hotelF1 to the Polish builders who seem to invade them at the end of the day. Pay the extra 20 Euros for the ibis budget hotels at least you get towels and an en-suite.

Stayed for one night only during a mini heatwave at the end of May. I had the top floor RH corner room at the back. There is no air conditioning in this hotel and to say I was oven roasted is an understatement. I suppose had it been cooler it wouldn't have been to bad but my room must have been over 30*c. No en suite bathrooms here so a march down to the toilets and bathrooms is in order for a spruce up. Each room does however have a sink in it. Many restaurants really handy to this hotel. We found a Chinese eat as much as you can buffet about 300 mtr up the road past the Buffalo grill. All in all, cheap and cheerful. Would I stay again. Yes, but not if I knew temps were to go above 27*c