圣塞瓦斯蒂安伊戈多山美居酒店 4 星

客户意见评级 (ALL 评级) 4.1/5 1,209 评论

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描述

安心悦界(ALLSAFE)认可酒店

酒店其他优惠

  • 酒店获得了 SGS 的安心悦界认证

  • 乘坐缆车从市中心前来仅需 2 分钟

  • 游泳池开放时间为 2022 年 7 月 1 日至 2022 年 9 月底

  • EL TORREON 餐厅 - 了解地道的巴斯克美食

  • 免费停车

我们的客房

酒店位置

圣塞瓦斯蒂安伊戈多山美居酒店

Paseo del Faro 134, HSS00345
20008 圣塞瓦斯蒂安
西班牙

GPS:43.321766, -2.009642

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.1/5  1,209 评论

TripAdvisor 评级  3.5/5  579 评论

Great Hotel away from the noise of the city

Tripadvisor 评级 4.0/5

chiefhewho Couples - 经 TripAdvisor 认证的评论

Beautiful location in historic building. The views are amazing, the room was clean and comfortable. Staff were great with helping meet any need we had. My only complaint was the restaurant was a bit pricey for what you received but but hey you have to pay for the convenience

Dear Guest, Thank you for taking the time to write this review. We're thrilled to hear that the stunning views and the comfort and cleanliness of your room contributed to a memorable stay. It's also heartening to know that our staff's attentive service met your needs effectively. Regarding your dining experience, we aim to provide exceptional value with our gastronomic offerings, complemented by our unique location, and we're committed to maintaining a balance between price and quality. Thank you again; we hope that you will return. Best wishes, Hotel Monte Igueldo

Crooks & thieves

Tripadvisor 评级 1.0/5

12345Trigger Couples - 经 TripAdvisor 认证的评论

Booked this hotel then they cancelled my booking then lied about being paid kept my money but i am sure they will respond with the usual spiel about contact us and we can resolve this.Utter rubbish when they dont do nothing avoid better hotels available.

Ridiculous Staff

Tripadvisor 评级 1.0/5

Mark K 经 TripAdvisor 认证的评论

Great Hotel. Staff absolutely terrible. Fraudulent charges so be sure to double check your invoices for false charges. Never seen such lazy incompetent staff in a Mercure Hotel. If you want service do not bother here.

Dear Guest, Thank you for taking the time to provide this feedback. It is concerning to hear about your experience with our team and any extra charges on your invoice. We invite you to contact us directly with your booking details in order for us to investigate further. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Hotel Monte Igueldo

classy hotel with superb views

Tripadvisor 评级 4.0/5

peter v 经 TripAdvisor 认证的评论

Very classy hotel, with a magnificent view on the sea and the city. Good food in the restaurant as well. But a few minusses. There is not enough staff at check in ( long waiting times ) and i don't understand why there are no down blankets available ( which are more hygienic ). Free parking but a 10 minute drive from the city

Dear Peter, We would like to thank you for this review about your experience in our hotel. We are delighted to hear that you enjoyed the magnificent view of the sea and the city, as well as the good food in our restaurant. We take pride in providing our guests with a unique location and a renowned gastronomic experience. We apologize for the inconvenience you faced during check-in and appreciate your feedback regarding the waiting times. We are continuously working to improve our services and will take your comments into consideration. As for the down blankets, we provide a range of amenities to ensure the comfort of our guests, and we will consider your suggestion for future improvements. We are glad that you appreciated the free parking, even though our hotel is a short drive from the city. It would be a pleasure to welcome you back. Kind regards, Hotel Monte Igueldo

A tale of the past

Tripadvisor 评级 2.0/5

TravelKeks Couples - 经 TripAdvisor 认证的评论

(+): the views and that's about it (-): everything else. miserable service attitude, a rude woman on the drive in just rudely saying "reservation!!!" and if you dont have it printed I guess u have to fight with her to get to the hotel. then check in nobody there and had to yell loudly several times until someone thought it may be time to work (in afternoon). no information on the hotel given whatsoever, just "ok here is your key bye". no possibilities to change room to a higher floor (in low season!). in the ancient appearing room u got to scan a qr code to access the hotel guide, I imagine old people who like this outdated style scanning a QR code LOL. restaurant we didnt try after reading the VERY negative reviews which I can very well imagine in this mismanaged place. altogether it seems a very old concrete block without any character. I would probably get depressed here as well if I were staff. difficult to get to the city after 7pm (to be expected here but due to lack of restaurants onsite this is indeed annoying). pool closed (not sure it really exists tbh). the adjacent amusement park looks rather like a ruin. this whole place is a depressing tale of the past.

Dear Guest, Thank you for taking the time to provide us with your review. Our unique location offers some of the best views of the city, and we are proud to share them with our guests. However, we apologize for the inconvenience you faced during your check-in process and the service you received from our staff. We strive to provide friendly and efficient service to all our guests, and we will address these concerns with our team. Regarding the pool, it is available during the summer months, as mentioned on our website. We understand that the amusement park may not be to everyone's taste, but it is a historical site that many of our guests enjoy visiting. Our hotel offers a variety of dining options, including our renowned gastronomic restaurant, El Torreón, and our Belle Époque wine bistro bar. We encourage our guests to try these options during their stay. Finally, we provide ample free parking and easy access to the city via the funicular, which operates according to the timetable available on the amusement park's website. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience. Kind regards, Hotel Monte Igueldo

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其他网络用户评价我们的酒店

  • 610 评论 7.9/10 位置
  • 1,352 评论 7.5/10 房间
  • 869 评论 5.8/10 服务
  • 60 评论 2.7/10 上网
  • 390 评论 5.1/10 食物
  • 365 评论 6.7/10 早餐
  • 362 评论 4.9/10 舒适度
  • 245 评论 3.9/10 性价比

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