Mercure Hotel Ingolstadt 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 698

Гарантия
лучшей цены
Mercure Hotel Ingolstadt - Image 1
Mercure Hotel Ingolstadt - Image 2
Mercure Hotel Ingolstadt - Image 3
Mercure Hotel Ingolstadt - Image 4
Hans-Denck-Str.21, 85051 INGOLSTADT, Germany

Описание

Особенности отеля

  • Parking at the hotel.

  • Quiet location on the outskirts of the city.

  • Family atmosphere.

  • Free WIFI

  • Modern leisure area

Наши номера

Расположение отеля

Mercure Hotel Ingolstadt

Hans-Denck-Str.21
85051 INGOLSTADT
Germany

GPS:48.727686, 11.413234

Телефон

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Домашние животные не допускаются
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Завтрак
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено

Завтрак

Extensive breakfast buffet daily with many tasty offerings. If requested, breakfast is served in your room.

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Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.4/5  Отзывов: 698

Рейтинг TripAdvisor  4.0/5  Отзывов: 386

Appalling Service and Management: A Hotel to Avoid!

Примечание: Tripadvisor 1.0/5

tungjj Реальные отзывы TripAdvisor

I cannot express how deeply disappointed and infuriated I am with the appalling service I received at this 4 stars hotel (it is a joke 4 star with this kind of service). My stay, which should have been a pleasant experience, was marred by the unprofessional conduct of the senior manager, who demonstrated a complete lack of respect for customers. My ordeal began on September 7th when I checked in, having booked a room rate that clearly included breakfast. The front desk staff insisted on a deposit or full payment upfront, I totally understood on this and I opted to pay in full, expecting no further issues. However, on September 8th, during check-out, I was slapped with an additional charge of EUR 18.80. Why, you ask? Well, the hotel had arbitrarily split the bill into two parts, one for accommodation and another for breakfast, without any prior notification. Given that this was a business trip, my company policy stipulates a single transaction on one credit card. So, I requested a simple reversal and consolidation of the charges into one transaction as per our booking. Shockingly, the front desk staff flatly refused to accommodate my request. When I insisted on speaking with the front desk manager, the manager come out and did not introduce herself, she is with a long golden hair. Of course, I expected senior staff should be able to accommodate my simple request or at least give me a good explanation why cannot, but it did not go what I expect, in fact, the situation went from bad to worse. Mandy Wunderlich, who I later discovered was the general manager based on her photo online, exhibited a shocking lack of professionalism and customer service skills. Instead of addressing the issue rationally, she raised her voice, used aggressive body language, and shouted at us to "Go, Go!" This behavior was not only embarrassing but entirely unacceptable for a hotel that boasts a four-star rating. I was left astounded by this encounter. If a hotel's general manager, who is expected to set an example for the entire staff, behaves in such an appalling manner, it's no wonder the rest of the team lacks courtesy and professionalism. Individuals like Mandy should not hold senior positions in the service industry, tarnishing the reputation of the hotel and leaving guests with unforgettable negative experiences. In conclusion, my stay at this hotel was marred by abysmal service and a shocking display of unprofessionalism from the senior management. I strongly advise anyone considering a stay here to think twice and explore other options. This establishment does not deserve your hard-earned money, and its management should be held accountable for their disgraceful conduct.

Off the beating path

Примечание: Tripadvisor 4.0/5

shadgerami Friends getaway - Реальные отзывы TripAdvisor

Very good hotel with pleasant staff. No hassle checking and the room was satisfactory. Bed was firm but the Pillows very soft and not comfortable. Free parking on site with very good breakfast. Location is the only drawback.

Pleasant hotel

Примечание: Tripadvisor 5.0/5

keith_mcqueen Couples - Реальные отзывы TripAdvisor

The hotel is quiet and the staff are friendly and helpful. The rooms are clean and well maintained. The restaurant is well run and the food is very good. We have stayed there on a number of occasions and have not had any criticisms on any aspect of our stay.

Yet another great stay en route

Примечание: Tripadvisor 5.0/5

Amicamea Solo travel - Реальные отзывы TripAdvisor

I have been staying at this hotel when passing by Ingolstadt for years now. So it was with a heavy heart I checked out since as of New Year 2019-20 they will no longer accept pets, due to abuse of the facilities by other petowners. Nevertheless I can recommend this hotel. It has no air o in the rooms, and the minibar seems to no longer be stocked. But it is clean and the staff is superfriendly and very accommodating. Housekeeping are fabulous! The restaurant next door that caters for the hotel has upgraded their menu so it is much more varied than previously (though it was just as tasty).

Very nice place but out downtown

Примечание: Tripadvisor 4.0/5

Ricardo M Couples - Реальные отзывы TripAdvisor

Mercure was one of best cost/benefit in date that I was looking for, and it was a great choice. Nice rooms, hotel with good structure and service. Hotel is out of downtown, so you will need a car. Helpdesk was nice and provided good info about city. Positive - Room - Quite place - Car parking

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Другие интернет-пользователи оценили наш отель

  • 239 Отзывов 8.2/10 Расположение
  • 476 Отзывов 7.3/10 Номер
  • 395 Отзывов 9.3/10 Сервис
  • 11 Отзывов 9.4/10 Интернет
  • 325 Отзывов 9/10 Завтрак
  • 321 Отзывов 7.5/10 Комфорт
  • 167 Отзывов 8.1/10 Чистота
  • 133 Отзывов 3.2/10 Еда

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