Mercure Hurghada Hotel bintang 4

Catatan tamu Avis (Peringkat ALL) 4.5/5 492 ulasan

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Mercure Hurghada Hotel - Image 1
Mercure Hurghada Hotel - Image 2
Mercure Hurghada Hotel - Image 3
Mercure Hurghada Hotel - Image 4
Safaga road km 12, 0 HURGHADA, Egypt

Deskripsi

Keistimewaan hotel

  • Free car park

  • Family rooms

  • Outdoor swimming pool

  • Free WiFi. At reception

Akomodasi kami

Lokasi hotel

Mercure Hurghada Hotel

Safaga road km 12
0 HURGHADA
Egypt

GPS:27.132575, 33.828042

Telepon

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

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Peringkat ALL  4.5/5  492 ulasan

Peringkat TripAdvisor  4.5/5  7.396 ulasan

Lovely hotel with excellent staff!

Catatan Tripadvisor 5.0/5

T5522SFchrisg Couples - Ulasan TripAdvisor tersertifikasi

We had a really pleasant time staying at this hotel as a base for our holiday to wider Egypt. Upon arrival we were offered a double room upgrade and given vouchers for the two additional restaurants. The room itself was huge with a balcony looking out on the garden and mountains beyond. The beach is right off the pool and there are plenty of good loungers, tables, and wind guards. Theres a good section of sea cordoned off to swim and the snorkeling is excellent - this was a big factor for us! We saw a huge variety of marine life right off the beach and the water is so clear that you can usually see the fish without even having to snorkel. There's plenty of activities from darts, golf, bocce and pool to keep you occupied and entertainment each night. However, our trip was made special due to some specific people. Not only is the food great, but it's also well suitable for those with allergies and intolerances. Mohammed made a point of finding us every morning at breakfast to give us gluten free bread and brought me various herbal teas when I was feeling ill. He's a kind man who tries hard to take best care of the guests. Similarly, Sous Chef Mammoud Shahien was exceptional. He would take us through every item in the buffet each night and explain what was suitable for our dietary requirements. He would also provide us with desserts at the end of our meal to ensure we didn't miss out! He takes allergies very seriously and really cares about looking after the guests and catering to their personal requirements - absolutely outstanding!!! Unfortunately, I did become unwell whilst I was away but I made a good recovery after visiting Dr Abdo. I was very keen to get to Cairo and with limited days left in the trip, I wasn't sure if I would be fit enough in time. However, Dr Abdo was very thorough in his assessment and advice and was able to give an accurate indication as to how I would likely be feeling at each stage. He gave me clear medical advice and was exactly right on the timeline of recovery. Due to this we were able to go on the excursion before returning home! It's also worth noting that he makes the insurance process very straightforward for you; so this need not be a point of concern. Lastly, we'd like to give a shoutout to Tasha from the animation team for taking us through the various mini-games of darts. That's was a lot of fun and something different. All in all, a really nice time and a place we'd look to return.

Dear Mr. Chris, Thank you for your wonderful review and for taking the time to share your experience at Mercure Hurghada Hotel. We are delighted to hear that your stay was enjoyable and that our staff contributed positively to your holiday in Egypt. It is heartening to know that you appreciated the upgrade to a double room along with the restaurant vouchers. We aim to provide our guests with spacious and comfortable accommodations, and it is gratifying to hear that you found your room to be both large and with delightful views. We are especially pleased that you enjoyed the beach and the swimming and snorkeling opportunities it offers. The clarity of our waters and the vibrant marine life are indeed among the highlights of our location, and we are glad you had the chance to experience them. Your kind words about our staff, particularly Mohammed and Sous Chef Mammoud Shahien, have been noted with great appreciation. We pride ourselves on catering to diverse dietary needs, and it is rewarding to hear that they made such a positive impact on your dining experience. Our team is dedicated to ensuring that all guests feel cared for and accommodated. We are also relieved to learn about your recovery after consulting with Dr. Abdo. The health and wellbeing of our guests are paramount, and it is reassuring to know that his thoroughness and medical advice played a role in your recovery. Lastly, we appreciate your recognition of Tasha from our animation team. Engaging activities are part of our commitment to offering a memorable stay. We look forward to welcoming you back in the future for another delightful visit. Best regards, Merna Emam Guest Experience Manager Merna.Emam@accor.com Mercure Hurghada

Beautiful beach

Catatan Tripadvisor 5.0/5

Лариса Е Ulasan TripAdvisor tersertifikasi

Wonderful hotel the most beautiful beach in hurghada all staff is friendly specially saif from recption who speaks russian very well also larena from guest relation she escorted me to my beautiful room😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘

Уважаемая Лариса, Благодарим вас за добрые слова о нашем отеле и пляже. Мы рады, что вам понравился ваш отдых, и особенно приятно слышать похвалу в адрес нашего персонала, включая Сайфа и Ларену. Ваше удовлетворение является для нас наивысшим приоритетом, и мы надеемся увидеть вас снова в Mercure Hurghada. С уважением, Merna Emam Guest Experience Manager Merna.Emam@accor.com Mercure Hurghada

Brillent

Catatan Tripadvisor 5.0/5

Олександр Т Ulasan TripAdvisor tersertifikasi

The hotel is good . Beach is goid all the staff are amzaing . I like the hotel too much because the staff the are very good specaily reception team is marvelous . Always they happy happy and helpful Hisham . Moustafa are the best in the hotel . Thank you so much for you

Шановний Олександре, Дякуємо за ваш позитивний відгук! Ми раді дізнатися, що ви насолоджувалися вашим перебуванням у нашому готелі та що наша команда, зокрема співробітники рецепції, змогла залишити у вас приємні враження. Ваші добрі слова щодо Хішама та Мостафи будуть обов'язково передані їм. Сподіваємося на нову зустріч! З повагою, Merna Emam Guest Experience Manager Merna.Emam@accor.com Mercure Hurghada

Poor food

Catatan Tripadvisor 2.0/5

Lukas L Ulasan TripAdvisor tersertifikasi

Rooms outdated, the food is very poor quality and most of the time never changes. all of the family members got severe diarrhoea, the hotel shops are 3 times overpriced than a normal shop, but the staff and animation team were good and friendly, the shows are the same every week with nothing special.

Dear Mr. Lukas, Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the experience you described concerning the quality and variety of our food offerings, as well as the condition of your room. We sincerely regret reading that you were taken ill during your stay and lament not being informed immediately as we would have been able to assist you and call a doctor for a checkup. However, we would like to reassure you on our hygienic procedures and point out that our hotel, like every other hotel of our company, undergoes regular internal and external controls on food safety and adheres to strict standards on food processing, manipulation and conservation; under no circumstances we would put our guests’ health at risk by offering food unfit for consumption. We value your comments and will take them into consideration as we continually strive to enhance our guests' experiences. It is heartening to know that our staff and animation team made a positive impression. Best regards, Merna Emam Guest Experience Manager Merna.Emam@accor.com Mercure Hurghada

The worst hospitality which i ever experienced in hurghada and i was in Hurghada 9 times!

Catatan Tripadvisor 1.0/5

rankomiletin Friends getaway - Ulasan TripAdvisor tersertifikasi

Reception: Starting from reception and Mr. Saif which is so arrogant and unprofessional and i am also working in Hospitality in a very popular cruise line he is absolutely not good for reputation of Mercure hotel and because of him many people will not come back here again and i will definitely talk about this case. First of all he don’t know how to greet a guest and i am not the only one which is having this opinion because we talk between each other’s. Second thing if they explain to the guests something, and next day they change their mind or they forget what they say than later we have unnecessary conversation and loosing our time with arguing and on the end we need to call a manager to “fix” the problem. Food: Food is okey, almost the same with some poor daily rotation. Only 1 person is preparing pasta, and there is always big line, which is understandable because 1 person cant be so fast, so than means minimum 2 chefs suppose to make pasta for better quality and less waiting time in line. Chef Hamdy which Is making pies is super nice and friendly, and he is making delicious pies. Service: There is many nice people in service but unfortunately people like Saif is definitely lowering down the total rate of this hotel. Guys which are cleaning the tables deserve a raise and thank you for hard work. The entertainment team: Rose, Tamara and others they are kind, but program over the day is pretty much the same! In the evening there is opportunity to go in the club for 15 dollars with transfer and 1 drink. Room: Rooms are not in the best condition like for example shower cabin door can’t be closed properly, and the smell in the room was a but unpleasant. Room stewards were very kind and they are working hard every day. The door card is often not working so you need to walk all way around to unpleasant reception team to ask for help. Overall i will never again visit this hotel, because i don’t want to be treated with arrogance and unprofessional people. Mercure “thank you” for your unhospitality we will not see each other again.

Dear M. Rankomiletin, Thank you for taking the time to share your experience regarding your recent stay at Mercure Hurghada Hotel. I sincerely regret to hear that your visit did not meet the expectations you had based on your previous experiences in Hurghada. I appreciate your feedback regarding our reception staff and will ensure that your comments are noted. It is imperative for us that all guests feel welcomed and valued, and I am truly sorry to hear that this was not your experience. Your observations about communication issues among our team are also important, and I will discuss them with our management to ensure we provide consistent information to our guests. Regarding the dining experience, I am glad to know that Chef Hamdy made a positive impression with his delicious pies. Your comments about the pasta preparation and service efficiency have been duly noted, and we will consider your suggestions to enhance our guests' dining experience. I am grateful for your kind words about our room stewards and the cleaning staff, who work diligently to maintain high standards of cleanliness and service. However, I apologize for the inconveniences you faced with the room conditions and key cards, and I assure you that we will look into these matters further. While it is disheartening to hear that you will not be returning to our hotel, I appreciate all your feedback, as it helps us to identify areas for improvement. We value your insights and hope that your future travels will provide you with the hospitality you deserve. Best regards, Merna Emam Guest Experience Manager Merna.Emam@accor.com Mercure Hurghada

Dalam Kemitraan dengan TripAdvisor

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