Sofitel Winter Palace Luxor 5 星

客户意见评级 (ALL 评级) 4.8/5 271 评论

保证最优惠房价
Sofitel Winter Palace Luxor - Image 1
Sofitel Winter Palace Luxor - Image 2
Sofitel Winter Palace Luxor - Image 3
Sofitel Winter Palace Luxor - Image 4
Corniche el Nile street, Luxor, 11 432 卢克索, 埃及

描述

酒店其他优惠

  • 图坦卡蒙墓的标志性发现的公布地

  • 地理位置优越，位于尼罗河畔，5 分钟即可抵达卢克索神庙

  • 度假村风格的宫殿，可俯瞰绿洲植物园

  • 难得的体验，包括一次在尼罗河上的 Felucca 号游轮上享用早餐

  • 在维多利亚休闲区享用独特的下午茶

我们的客房

酒店位置

Sofitel Winter Palace Luxor

Corniche el Nile street, Luxor
11 432 卢克索
埃及

GPS:25.6965, 32.63737

电话
传真 +20 95 2374087

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.8/5  271 评论

TripAdvisor 评级  4.6/5  3,452 评论

Not a 5 stars hotel

Tripadvisor 评级 2.0/5

Marie Therese B 经 TripAdvisor 认证的评论

Unfortunately, my experience at the Winter Palace Luxor was very disappointing and far below what I would expect from a 5-star hotel. The breakfast experience was particularly poor. There were no accommodations for lactose-intolerant guests, and none of the ingredients were clearly labeled. This made it very confusing and stressful to know what was safe to eat, which is unacceptable for a hotel of this standard. The quality of the bakery items was also extremely disappointing. The bread and pastries were not fresh and tasted poor, and I would strongly suggest reconsidering the pastry chef or bakery standards. Cleanliness at the restaurant was another major issue. I encountered dirty cups and teapots, which seriously raises concerns about hygiene and attention to detail. Overall, the service, food quality, and cleanliness do not reflect a 5-star hotel in any way. Given the hotel’s reputation and pricing, this experience was genuinely surprising and disappointing. I would not recommend this hotel unless significant improvements are made.

Superb

Tripadvisor 评级 5.0/5

Rebecca G 经 TripAdvisor 认证的评论

The opera suite is superb. Mohamed is lovely. Nothing too much and service. Five star! Will come again. Highly recommend

Not as 'refined' as advertised but willing to work on it.

Tripadvisor 评级 3.0/5

Cheryl L 经 TripAdvisor 认证的评论

This review is a modified version of what I wrote in December, following my High Tea experience at the Winter Palace. Below you will see my original review and then what I have added to it in response to the interaction with Wassem, customer service manager below that. ------------------------------------------------------------------------------------------------------------------- This is exactly what I fed-back to the establishment; Dear Sofitel Winter Palace I am writing to provide feedback on a rather disappointing high tea we have just experienced with you. As part of our Christmas Day celebrations, myself and my two daughters decided to spend a few hours experiencing what we imagined your establishment was famed for: quality and sophistication. Whilst the architecture, gardens and interior decor certainly lived up to this and the sandwiches were good, the desserts were awfully poor quality. We could find nothing ‘refined’, as advertised, in the artificial cream which filled the tartlets and which accompanied the scone nor the ‘jam’ which was a low grade, excessively sugary blend, totally void of real fruit. I am sorry to say that I will be reviewing your provision online, as I have presented it to you here and will not be recommending this as an experience. Customers expect a great deal more in terms of quality produce and sophistication: most of that provided as ‘high tea’ at the Sofitel Winter Palace simply fell spectacularly short. Regards ------------------------------------------------------------------------------------------- Following my review, Wassem the customer service manager contacted me by telephone and we were able to chat over the situation. It is rare that a hotel takes responsibility like this. I think many just want you to hide with embarrassment. However, Wassem explained that they had discussed the review at manager level and wanted to take on board, and action the feedback. She invited us back for another High Tea. Unfortunately, we were heading to Aswan so could not re-visit the Winter Palace. Wassem suggested we experience the High Tea at the Old Cataract. She arranged that for us and we spent a few hours soaking in the atmosphere and the fabulous food there. When I say that it was nothing short of splendid, I truly mean that, as measured against a European standard. I will not fully review the Old Cataract here. I contacted Wassem again to thank her for showing us the quality that the Sofitel can attain. At that time, she asked, respectfully, if I would consider changing or removing the review of the Winter Palace. I replied that I would not delete the review or change my rating (as the experience was not a great one) but that I would modify it to include detail of the customer service follow up as this was superb and only fair that I comment on that. Done!

Terrible food over priced

Tripadvisor 评级 3.0/5

CharlotteW9999 经 TripAdvisor 认证的评论

Fabulous building and beautiful gardens, very christmasy with everything lit up. This is well worth a visit, however, the drinks are very expensive and the food in the Russian 1886 was again very expensive and the food was poor and not French, the starter the fish soup was delicious however everything else the pigeon and shrimp the red mullet was awful, the apple tart desert was ok. Service is good it is a shame they do not have a good French chef. Overpriced and not worth it, have a look around and then eat elsewhere.

Amazing stay, highly recommend. Thank you to all the staff!

Tripadvisor 评级 5.0/5

Shannon N 经 TripAdvisor 认证的评论

Amazing, the staff, quality of rooms, amenities (GORGEOUS gardens) all made the stay truly wonderful. We did half board including hotel bbq and breakfast and the New Year’s Eve gala - highly recommend and thank you to all the staff for making it so special. Thank you to the bartender and chef as well running the breakfast.

Dear Valued Guest, Bonjour Thank you for your interest in Sofitel Winter Palace Luxor and we are delighted hosting you with us. We are indeed very pleased on the way you describe your experience at the hotel, and such commendable remarks makes us extremely proud of the kind of service we cater to our discerning Guests. Thank you so much for your valuable recommendation and we hope your next visit will be as pleasant as previous one. With best regards, Wessam Farah Guest Experience Manager

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其他网络用户评价我们的酒店

  • 272 评论 9.6/10 位置
  • 354 评论 7.9/10 房间
  • 556 评论 9.3/10 服务
  • 6 评论 7.7/10 上网
  • 359 评论 8.4/10 设施
  • 264 评论 8.2/10 氛围
  • 125 评论 9/10 早餐
  • 75 评论 5.3/10 性价比

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