Novotel Wollongong Northbeach bintang 4

Catatan tamu Avis (Peringkat ALL) 4.3/5 3.672 ulasan

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Novotel Wollongong Northbeach - Image 1
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Novotel Wollongong Northbeach - Image 4
2-14 Cliff Road, NORTH WOLLONGONG, 2500 WOLLONGONG, Australia

Deskripsi

Keistimewaan hotel

  • WiFi, TV kabel, banyak kamar dengan balkon

  • Kolam air panas luar-ruang, pusat kebugaran, sauna

  • A la carte, hidangan prasmanan, teras berpemandangan laut

  • Bar Lobi luas, camilan tepi pantai Pepe

  • Bus gratis di luar hotel untuk berbelanja dan bersantap di kota

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Lokasi hotel

Novotel Wollongong Northbeach

2-14 Cliff Road, NORTH WOLLONGONG
2500 WOLLONGONG
Australia

GPS:-34.414486, 150.900293

Telepon
Fax +61 2 4224 3141

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

WINDJAMMERS RESTAURANT

Windjammer terkenal dengan beragam menu a-la-carte dan prasmanan, tujuh hari seminggu untuk sarapan dan makan malam. Seafood Extravaganza tersedia Jumat dan Sabtu malam. Menghadap Samudra Pasifik. Bisa bersantap di dalam dan luar ruangan.

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Peringkat ALL  4.3/5  3.672 ulasan

Peringkat TripAdvisor  4.1/5  1.213 ulasan

OVerpriced, needs maintenance

Catatan Tripadvisor 3.0/5

Lyn S Ulasan TripAdvisor tersertifikasi

Have stayed their a number of times and always been happy with the service. this year prices were crazy $1528 for 2 nights.... not including breakfast ( $42 each ) or parking ($39 per night!) you would expect to have that included. we had an ocean view balcony room.... the sliding doors to the balcony were broken and did not shut.. constant wind whistling all night. Service/staff at the bar on 26/12 were minimal and unthusiastic... slow service, forgotten orders. Will say the staff at the bar 27/12 were great, but still forgot our last drink order. Also in the pool area the roof above needs maintenance - a coat of paint even. Might want to check the edges of the balconies too - lots of concrete coping missing - hate it to and on someone. Breakfast amazing - but couldnt sit outside as door was broken

Dear Lyn, Thank you for taking the time to tell us about your experience at Novotel Wollongong Northbeach. I am truly sorry that your recent stay did not meet your expectations, particularly in relation to the room maintenance, pricing inclusions, and elements of service. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. I am disappointed to learn about the issues with the balcony doors, breakfast terrace access, and the maintenance concerns you observed around the pool and balconies. Please be assured that your comments have been shared with our Maintenance and Food & Beverage teams so appropriate action can be taken to address these matters and prevent future occurrences. While I am pleased to hear that you enjoyed the breakfast offering and that service improved during your visit, I regret that consistency was not met throughout your stay. We appreciate you sharing your concerns with us, and it is our hope that you will give us the opportunity to better serve you in the near future and restore your confidence in our hotel. Kind regards, Cassandra McMurdo Guest Relations

Stay using our Free Night

Catatan Tripadvisor 5.0/5

Got2try Ulasan TripAdvisor tersertifikasi

As you will know, Accor has changed alot of there features. Now a free night, means you have to stay 2 nights and one of them is free. Clever concept. Food is now 30% off, no more 50% BUT alcohol we now get 15%. Again clever. We were upgraded on check in. Nice. Still I do miss boot scooting Karl on check in and Marina, but life goes on. Best Accor staff eva. Our room, lovely and clean, bed made to perection. Well done housekeeping. Love how you still have biscuits for your tea, coffee and those cheeky Cockatoos. Love this hotel for that. Hotel has a major update and looking gorgeous. We certainly can't complain at all. 15 out of 10...great service, funny service. Went for lunch, we were given dinner menu's but hey, easliey resolved.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Wollongong Northbeach. It is always a pleasure to receive such positive and heartfelt feedback. We’re delighted to hear that you enjoyed the upgrade on arrival, the cleanliness and comfort of your room, and the little touches like the biscuits for your tea and coffee (and of course, our cheeky Cockatoos!). Your kind words about our housekeeping team and overall service truly mean a lot. We also appreciate your understanding regarding the updated Accor benefits and the small mix-up with the menus at lunch. We’re glad it was easily resolved. Your mention of our team members and the hotel’s recent update will certainly be shared with the whole team, and I’m sure it will bring many smiles. Feedback like yours is a wonderful encouragement as we continue striving to deliver memorable and enjoyable stays. Thank you again for sharing your experience. We truly value your loyalty and hope your next visit will be just as pleasant, if not even better, than the last. Kind regards, Cassandra McMurdo Guest Relations

Over priced and a under serviced

Catatan Tripadvisor 2.0/5

Michael G Ulasan TripAdvisor tersertifikasi

Oh dear. Well I paid $278 for one night and I got a much better deal at a country pub last week where it was quite, clean and reasonable for under $100 which is not the case here. Street noise is not what I expected. TV is so old and I can’t stream my apps like I could at the pub. TV remote control is horrible and not fit for purpose. Carpet is dirty. Room looks like it’s never been painted since new. No microwave. Fridge doesn’t fit the cupboard properly Room is small for price. In the bar area downstairs it was freezing. Had to go back to my room to get a jumper! No hand lotion in the bottle in bathroom. No hand rails in the bathroom or shower. For the price definitely not worth it.

Dear Michael G, Thank you for taking the time to share your feedback regarding your recent stay with us. I am very sorry to hear that your experience did not meet your expectations, and I sincerely apologise that you did not feel you received value for money. I regret that aspects of your room, including the carpet, TV, fridge, and overall size, did not meet your expectations, and I appreciate your detailed comments. These observations have been shared with our management team as part of our ongoing review of facilities and guest comfort. Regarding amenities such as hand lotion, as part of our sustainability initiative, not all items are placed in the room on arrival. This is to reduce unnecessary waste, but all amenities are readily available upon request, and I apologise if this was not made clear during your stay. I also note your comments about the temperature in the bar area and the lack of handrails in the bathroom and shower. We take your feedback seriously and will continue to review areas where we can improve guest comfort and safety. Thank you again for sharing your experience. Your feedback is valuable to us, and we will take your comments on board as we continue to look for ways to enhance both our facilities and overall guest experience. Sincerely, Kind regards, Guest Relations Novotel Wollongong Northbeach

Expensive hotel where nothing seems to work.

Catatan Tripadvisor 2.0/5

Mikeyeli Ulasan TripAdvisor tersertifikasi

What a terrible hotel, all its systems seem to be broken. Just booking the hotel is difficult, no one on site can take a booking on a Sunday and the booking service you’re directed to is closed. Check in is even more difficult, staff under training can’t answer any questions about the room and aren’t able to sign you up for parking. Most of the information about the booking appears incorrect. Setting up wifi requires you to take the pay option, hopefully undertakings that it will not be charged at checkout are correct. Unruly arguing neighbours aren’t the hotels fault but when they go on their balcony to smoke dope why is our room suddenly full of weed smell. No coffee machine in the room despite being an expensive hotel. Power points at the bed where they are needed are covered up by the bed side tables, requiring furniture to be moved around. No one answers calls to desk or house keeping, just getting some milk to make our own coffee seems impossible. Pretty much every time you need to interact with this hotel, it’s broken.

A little piece of heaven!

Catatan Tripadvisor 5.0/5

Roving06866213972 Ulasan TripAdvisor tersertifikasi

What a great Hotel- the staff - the food the beds! This was a great hotel and the. Price and location was just right! 15 min walk from the train station- 2 mins to the beach- The room was extra clean and well kept.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

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  • 434 ulasan 6.9/10 Sarapan

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Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.