Novotel Poitiers Site du Futuroscope 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 2,032 件のレビュー

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Novotel Poitiers Site du Futuroscope - Image 1
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Avenue René Monory, BP 30135 TELEPORT IV, FUTUROSCOPE- CHASSENEUIL, 86360 CHASSENEUIL DU POITOU, フランス

説明

ホテルのその他の情報

  • Heated swimming pool from April to October

  • Family rooms for up to 5 people. Free breakfast for children up to age 16.

  • 10 meeting rooms, including a 3,230 sq. ft. modular meeting room for events

  • Direct access: Highway A10; Exit 28: Futuroscope; 5 mins from Futuroscope

  • Electric terminals are available for Teslas and all other electric cars

当ホテルの客室

ホテル所在地

Novotel Poitiers Site du Futuroscope

Avenue René Monory, BP 30135 TELEPORT IV, FUTUROSCOPE- CHASSENEUIL
86360 CHASSENEUIL DU POITOU
フランス

GPS:46.669136, 0.361278

電話番号
ファックス +33 5 49 49 91 90

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

PRISMEE

With its elegant, contemporary and warm atmosphere, come and share a relaxed and fun moment in this space with pure and delicate lines. Our restaurant is closed every weekend.

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お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  2,032 件のレビュー

トリップアドバイザーの評価  3.8/5  147 件のレビュー

2024エクセレンス認証

Looks good on the photos - it's not!

トリップアドバイザーの評価 2.0/5

jon c トリップアドバイザー認証口コミ

This hotel looks great on the photos but in reality both our rooms were shabby and a bit grubby with broken sockets and light switches. You are not 'allowed' to adjust the a/c in your room (temperature is disabled to stop you adjusting it to be comfortable!) so we were boiling hot. Our second room which had been booked for months was not available as I was told "they were full" so we were given a room in the basement which felt like an old store room with a bed pushed in! Oh, and I am a long standing ALL loyalty member! Restaurant is also mainly shut so we definitely can't recommend this place.

Désolé si les chambres ne vous ont pas plus

Mediocre Hotel

トリップアドバイザーの評価 2.0/5

cagnol トリップアドバイザー認証口コミ

This hotel is relatively mediocre and does not live up to the usual Novotel standards. The hotel seems to cut corners, likely to increase profitability, but it shows. The room is dark and unwelcoming. The toilet seat is poorly fixed, and there was a dead fly on the carpet. The pool water does not meet safety standards. The chlorine level during the last check (Summer 2024) was 5.25 mg of dichlorine per liter of water: above the French standard of 5 mg/L, which is already pretty lax compared to the US, where regulations set the standard at 4 mg/L. This high chlorine level is not good for the eyes (or the skin, for that matter). It appears the hotel is saving money by renewing the water less frequently and overusing chlorine – yet another corner cut. Restaurant: The dining experience was disappointing. The supposedly fresh fruit salad was clearly not homemade. The tart crust was obviously industrial and lacked the freshness expected from a high-end establishment. Additionally, many dishes seemed to be reheated rather than freshly prepared, contributing to a generally subpar dining experience. There is little that goes well at this hotel. It's pointless to choose a supposedly high-end hotel with such poor services. You might as well opt for a mid-range (or even budget) hotel, where you would at least expect fewer services at a lower price.

Bonjour, Je vous remercie d'avoir pris le temps d'écrire un commentaire suite à votre séjour parmi nous. Je suis désolée que nos prestations n'aient pas toutes répondu à vos attentes. Concernant notre piscine chauffée, je tiens à vous rassurer sur le fait que nous pratiquons tous les contrôles nécessaires quotidiennement. Nous accordons une très grande importance à l'hygiène et aux normes en vigueur que nous respectons toutes à la lettre. Nous sommes contrôlés par l'ARS très régulièrement, comme tous les hôtels ACCOR, et notre piscine serait fermée s'il y avait le moindre souci. J'espère avoir répondu à vos attentes sur ce point. A très bientôt j'espère. Bien Cordialement,

Poor management

トリップアドバイザーの評価 1.0/5

joecZ1686RT トリップアドバイザー認証口コミ

The staff are nice but my stay was very disappointing: 1) The lighting was not on properly in the car park, which meant I had to make my way to the hotel from my car in the dark. Half the lamps weren’t working. 2) I was sitting on the toilet in the reception area for a while when the lights went out. This tîme I found myself in total darkness. Fortunately I had the light in my mobile phone as a back up. I complained to reception and they told me that this was to save energy. The movement detector is outside the cubicle, so waving your arms around doesn’t help the situation. 3) There were only 2 staff on duty on the Sunday evening trying to do the check-ins and also man the catering service. This led to irritatingly long waiting times for service. My experiences have put me off this hotel chain completely.

Dear Joe, Thank you for taking the time to tell us about your experience at the Novotel Poitiers Site du Futuroscope. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologi At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Great rooms, pity about the bar/restaurant

トリップアドバイザーの評価 3.0/5

Iain D ファミリー - トリップアドバイザー認証口コミ

Really nicely refurbished Novotel at Futuroscope. But… the restaurant was closed - we got an email a couple of days before arrival - and the alternatives offered were all about 2km away so not really walking distance. (Fortunately the Ibis opposite had a decent bar menu going.) When we came back from a long day at the Futuroscope park, the manager couldn’t have been more rude when we asked if the bar was still open to buy the kids some drinks (it was 2340). So… lovely hotel, poor service.

Dear lain D, Thank you for taking the time to tell us about your experience at the Novotel Poitiers Site du Futuroscope. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

The anser to a prayer!

トリップアドバイザーの評価 4.0/5

ELW1972 トリップアドバイザー認証口コミ

The staff were exceptionally good, in particular Celine and Marie-Hélène, nothing was too much trouble for them and they found me a room when I needed one! The breakfast was the freshest I have had in France and the scrambled eggs were the best I have had in a hotel. I am now going to be on the look out for Novotel hotels all around the world!

Bonjour ELW1972, merci pour votre chaleureux commentaire. Des retours tels que le vôtre sont notre plus grande source de motivation, alors encore merci et à très bientôt j'espère :)

との提携 TripAdvisor

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