Mercure Chambery Centre Hotel 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.5/5 Отзывов: 1 218

Гарантия
лучшей цены
Mercure Chambery Centre Hotel - Image 1
Mercure Chambery Centre Hotel - Image 2
Mercure Chambery Centre Hotel - Image 3
Mercure Chambery Centre Hotel - Image 4
183 Place de la Gare, 73000 CHAMBERY, France

Описание

Особенности отеля

  • We are located opposite Chambéry-Challes Les Eaux train station

  • Co-working space by LE TISSOIR with unlimited fiber WIFI connection

  • Private, underground car park

  • Rooms under renovation

  • Modern and warm seminar rooms

Наши номера

Расположение отеля

Mercure Chambery Centre Hotel

183 Place de la Gare
73000 CHAMBERY
France

GPS:45.570847, 5.919596

Телефон
Факс +33 4 79 62 10 23

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Можно с животными
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

LE 183

Relax in the evening over a drink or soft drink in our cozy hotel bar.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.5/5  Отзывов: 1 218

Рейтинг TripAdvisor  4.0/5  Отзывов: 730

I definitely wouldn't recommend this place

Примечание: Tripadvisor 1.0/5

S2214GFrd Реальные отзывы TripAdvisor

They put a pending hold of 50 Euros per night (250 Euros in my case) on your card, no mention of this at check in. Renovation works ongoing but no mention of this when booking or at check in, simply a small notice in the lift in French, which you could easily miss. I was driven out of the hotel several times by the noise which started at 0800. I booked via Hotels.com and left a critical review. Somehow the hotel managed to censor the whole review and left a 'reply' suggesting that all had been hunky-dory, which was untrue (Hotels.com are investigating). Breakfast looked distinctly unappetising - and was expensive - so I ate at a local cafe every morning. The room was comfortable but wasn't, as they stated, soundproofed, noise from the street and traffic wasn't deafening but irritating, another lie. I wouldn't trust this hotel as far as I can throw them so won't be using them again. Will complain to Mercure directly, let's see if they respond positively.

Dear S2214GFrd, Thank you for your feedback. I'm quit surprised to see this comment online because for any guest complain, as a front office manager, i'm immediatly aware to manage with the guest. I'm trully sorry that your stay did not meet your expectations. Do not hesitate to call the front desk during your stay if you don't like your room, at least i could propose you a solution on the spot. It is not possible to make a hold on your credit card without your permission since you need to put your 4 digits pin. The authorization guarantee has been set in our hotel for few reasons. First is that it allows you to leave fast upon check out, we have the possibility of validating the total amount of your invoice on the authorization left during your registration and sending you the bill by email. It fluidifies the queue in the morning. Second, some of our guest are big consumer espacialy at the bar, 50€ is going very fast ;). Third reason is that we faced a lot of unpayed bills, theaft and damages sometimes. For your information it is not possible to censor a review, hotels.com as every online plateform that sold the Mercure Chambery City Center manage their own reviews. We are only allowed to respond. We are sorry for your dissatisfaction with the breakfast. Our products are local and carefully selected, which explains the slightly high price. We prefer to choose the quality to satisfy the greatest number of our customers. We’re trully sorry that the room did not meet your expectations. Be informed that we’ve started to make a full renovation of the hotel. We’ve already done the lobby, the corridors, the meeting rooms and the breakfast room. We’ve renovated 3 floors already, Next chapter this Automn 😊 We hope to get another chance to convince you in a future reservation. Best regards, Sara Dharsma Front Office Manager

Disappointing

Примечание: Tripadvisor 1.0/5

Lavinia A Реальные отзывы TripAdvisor

Accepting that Friday nights in ski season rooms are in high demand near the ski resorts, but this hotel was still extremely disappointing especially given the price we had to pay. I've stayed in a number of Mercure hotels and have never been this disappointed by the experience. The initial signs were good, an email sent prior to our arrival suggested that the team were keen to help and if we were unable to park in the hotel private parking (to pay for extra, which again, at the prices charged is ridiculous, but yes I understand space is a premium but still...), they would help us to find a suitable alternative. Well all those signs were dashed when we got to reception. The staff member checking us in was happier to have conversations with other people whilst barking questions at us randomly. It was difficult to tell if they were speaking to us or the other person but they seemed to feel it was just that we didn't understand (not true, I was tired yes, but perfectly in control of my faculties, if you're addressing a question then maybe try doing so to my face so I know you're speaking to me and not halfway through your sentence to someone else). There wasn't sufficient space left in the car park for our car, but absolutely zero help was forthcoming in terms of giving us a view as to alternatives. So no thanks due there. Fortunately we're self sufficient and in the end found a solution which was a lot cheaper than the alternative offered by the hotel, and still secure. So perhaps that's why they don't want to help, less repeat custom if the customers realise there's a better option? And then the room. Final straw. Absolutely nothing like the website. Tired, old carpet, old decor. Rip off. The bathroom also poor - a wet room, but the floor wasn't properly levelled so the water ran everywhere, and not even a curtain to help protect the other surfaces in the room. A mop provided, but too big to reach into the small corners, so wet, slippy floors still in the morning. Every stay we've had in the cheaper budget hotels under the same ownership have been better. This hotel just seems to be trading on it's location and never mind the customer.

Dear LAVINIA ASQUITH, Thank you for taking the time to give us your feedback. The room that you had was the one that you booked, a standard disable room. That's the reason why it does not look like the classic standard room on the website and nothing encumber the bathroom floor for the guests that has a wheelchair. We're sorry that you felt that the front desk was not happy to guide you. We hope to get another chance to convince you in a future reservation. Best regards, Sara Dharsma Front Office Manager

UNCOMFORTABLE

Примечание: Tripadvisor 2.0/5

ANDREA P Деловые путешественники - Реальные отзывы TripAdvisor

IT IS NOT A 4 STARS HOTEL, it may be a 2 STARS HOTEL, small room small bathroom, very poor breakfast at price of 14 euro. The sheets of the bed are much smaller than the size of the bed and not stable during the night. The bathroom is made of plastic like in a caravan I spent 126 euro sleeping in a 2 STARS HOTEL

Dear Andrea P, Thank you for taking the time to give us your feedback. We’re trully sorry that the room did not meet your expectations. Be informed that we’ve started to make a full renovation of the hotel. We’ve already done the lobby, the corridors, the meeting rooms and the breakfast room. We’ve renovated 2 floors already, next step starting next week. We are sorry for your dissatisfaction with the breakfast. Our products are local and carefully selected, which explains the slightly high price. We prefer to choose the quality to satisfy the greatest number of our customers. We hope to get another chance to convince you in a future reservation. Best regards, Sara Dharsma Front Office Manager

Хорошее расположение

Примечание: отзывы клиентов 2.0/5

Т. Индивидуальные путешественники - Проверенные отзывы - ALL

Отель выглядит не очень новым, нет тапочек, дали номер для людей с ограниченными возможностями

Здравствуйте, Спасибо, что нашли время поделиться с нами своим опытом! Нам жаль слышать о том, что вы недовольны номером, но мы начали программу обновления в прошлом году. Мы начали с лобби, затем отремонтировали коридоры нашего отеля. Затем мы отремонтировали зал для завтраков, создали тренажерный зал и помещения для проведения семинаров. Сами номера (которые датируются 2012 годом) станут продолжением этого прекрасного проекта. Чтобы воспользоваться тапочками в номерах, достаточно забронировать привилегированный номер с доплатой в 20 евро, в котором вы найдете пушистые халаты, подушки из пены с эффектом памяти, тапочки, бесплатный мини-бар с 5 напитками и кофеварку Nespresso с капсулами. Мы сожалеем, что вы остались недовольны номером PRM. Поскольку в тот вечер мы были полностью заняты, мы были вынуждены сдать номер для гостей с ограниченными возможностями. Мы надеемся, что вы не будете обижаться на нас за это, и будем рады приветствовать вас снова в ближайшее время! Амбре, Администратор,

Disingenuous & Disappointing and smoky!

Примечание: Tripadvisor 1.0/5

Alas1967 Solo travel - Реальные отзывы TripAdvisor

Though their website claims one will be refunded when cancelling with 18+ hours notice, they refused to refund even one night when I was forced to leave two night early. Clearly within their rights to charge me for the first night, but to not reimburse the second night - nor the two breakfasts? What kind of "4 star" hotel does that? Similarly, what hotel asks you to check out of your room and wait in the common room while your new room (NOT an upgrade!) Is prepared?! Oh yes, first room reeked of smoke!

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 449 Отзывов 8.5/10 Расположение
  • 581 Отзывов 6.8/10 Номер
  • 653 Отзывов 9.3/10 Сервис
  • 8 Отзывов 8.4/10 Интернет
  • 248 Отзывов 9/10 Завтрак
  • 155 Отзывов 7.6/10 Чистота
  • 14 Отзывов 8.8/10 Напитки
  • 6 Отзывов 3.8/10 Велнес-зона

В сотрудничестве с Trustyou

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