Sofitel Algiers Hamma Garden 5 星

客户意见评级 (ALL 评级) 4.2/5 1,286 评论

Sofitel Algiers Hamma Garden - Image 1
Sofitel Algiers Hamma Garden - Image 2
Sofitel Algiers Hamma Garden - Image 3
Sofitel Algiers Hamma Garden - Image 4
172 rue Hassiba Benbouali, 阿尔及尔, 阿尔及利亚, 16015 阿尔及尔, 阿尔及利亚

描述

酒店其他优惠

  • 位于白色城市的中心。

  • 可前往 El-Hamma Jardin d'Essai 植物园

  • 可在露台上享用美味早餐。

  • 半覆盖式的游泳池

我们的客房

酒店位置

Sofitel Algiers Hamma Garden

172 rue Hassiba Benbouali, 阿尔及尔, 阿尔及利亚
16015 阿尔及尔
阿尔及利亚

GPS:36.750885, 3.072301

电话
传真 +213 21 67 31 42

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  1,286 评论

TripAdvisor 评级  4.4/5  2,123 评论

卓越奖 2024

WORST HOTEL EVER

Tripadvisor 评级 1.0/5

Frank R 经 TripAdvisor 认证的评论

This is the worst hotel I have ever spent in. They ran my card in pretence of pre authorisation and refused to refund my money despite promising to do so. The manager Mr. Abdel Hakim is a liar. I would never recommend this hotel to anyone.

Thank you for sharing your feedback, although we are truly sorry to learn that your experience did not meet your expectations. We fully understand your frustration regarding the pre-authorization process and sincerely apologize for any inconvenience caused. Please note that pre-authorization is a standard procedure in hotels worldwide to guarantee reservations. However, if you encountered an issue with the release or refund, we kindly invite you to contact us directly with your details so that we may review the situation and resolve it promptly. Guest satisfaction is our top priority, and we deeply regret that you did not feel the level of service we strive to deliver. We sincerely hope to have the opportunity to restore your confidence in us during a future stay. Kind regards, Zola ABDAOUI Guest Experience

Perfect hotel for business.

Tripadvisor 评级 5.0/5

thomaswD5317JO 商务住宿 - 经 TripAdvisor 认证的评论

Nice hotel with view on the Algers botanical garden. Room with space and very comfortable bed. Breakfast is a must a lot of choice.

Dear Sir Thomas, We would like to thank you for your wonderful appreciation following your visit to our Hotel Sofitel Algiers Hamma Garden and are delighted to read that we have lived up to your expectations on this occasion. We hope to have the pleasure of serving you again in the near future! Kind regards, Zola ABDAOUI Guest Experience

Great place to relax

Tripadvisor 评级 4.0/5

dunkthegenius Couples - 经 TripAdvisor 认证的评论

Just completed a 3 night stay and had a lovely time. Everything was clean and well presented. Room was very nice and spacious (shower was the best I have experienced in a hotel. Had a massage with Zahia and was very impressed, was possibly one of the best out of 1000’s that I have had!! Worth going back for the massage alone. Couple of small complaints, drink service around the pool seemed a little bit selective - they should check on every guest for drinks. The buffets selection of warm food was very underwhelming, salads and cold items were superb. The pizzas at the pool bar were amazing, could do with a few extra choices All in all we would recommend and would go back - thank you

We greatly appreciate the time you have taken to share your appreciation of your recent stay at our hotel Sofitel Algiers Hamma Garden, we strive to exceed the expectations of our customers and your feedback will assist us in this process. We thank you once again for choosing our hotel and for your constructive criticism which we will take into account. We hope to have the pleasure of serving you again in the near future. Kind Regards, Zola ABDAOUI Guest Experience

Review of the hotel staff and management:

Tripadvisor 评级 5.0/5

Halim D 经 TripAdvisor 认证的评论

Review of the hotel staff and management: I would like to express my sincere thanks to all the hotel staff and management for the exceptional welcome and the high quality of service I received throughout my stay. A special thank you to Karima, Mustapha, Othmane, Imen, Madiha, and Houda, who demonstrated exemplary professionalism, great availability, and constant kindness. Their attention to detail and courteous attitude greatly contributed to my comfort and satisfaction. I would also like to commend the impeccable work of the housekeeping staff, who were always discreet and efficient. My room, number 545 on the 5th floor, was maintained daily with great care and precision. My thanks also go to the hotel managers, for the quality of their leadership, the smooth organization of services, and the high level of professionalism that prevails throughout the establishment. Their discreet yet attentive presence is a true guarantee of excellence. Thanks to this wonderful team, I had a most pleasant stay, which I will not hesitate to recommend. With my highest regards, D.AH

We would like to thank you for your wonderful appreciation following your visit to our Hotel Sofitel Algiers Hamma Garden and are delighted to read that we have lived up to your expectations on this occasion. We hope to have the pleasure of serving you again in the near future! Kind regards, Zola ABDAOUI Guest Experience

Disapointing hotel, don‘t go there

Tripadvisor 评级 2.0/5

MarvMark 商务住宿 - 经 TripAdvisor 认证的评论

I’d give 2 stars for this „supposed-to-be“ Five Stars Hotel (180€/night incl. breakfast!). The interior of the rooms are a complete disaster. Old furniture out of place and hastily patched together - everything wobbles, and cable ties do their job. In the rooms the beds are good, the rest is bad. The body lotion in the bath room is rancid and clumped. Food is ok. Pool is good. Gym is ok (but a bit old, too). Stuff is friendly (not all of them) and aware of the situation - regrets and resignation are the answers. Within Accor Group, who took the decision not to invest in this hotel since the last 2-3 decades? Sofitel is the flagship of the Accor Group! For me it‘s not understandable, especially when I look to the standard of other Sofitels around the world. Next time in Algiers I‘d try Hilton.

Dear Mr. Mark, Thank you for taking the time to share your experience at our establishment. We are sincerely sorry to hear that your stay did not meet your expectations, especially considering the high standards associated with the Sofitel brand. Your detailed feedback is valuable and has been shared with our management team. The issues you raised (from the condition of the furniture to the quality of the courtesy products) are taken very seriously. It is clear that some facilities require immediate attention, and we deeply regret that these shortcomings impacted your impression of our hotel. We are, however, pleased that you appreciated the comfort of the bed, the pool, and the courtesy shown by some members of our staff. We sincerely apologize if this level of service was not consistent throughout your stay. We understand your disappointment, especially as you seem to be familiar with the high standards of other Sofitel properties around the world. Please rest assured that your comments are helping to accelerate the ongoing discussions around the investments needed to restore our hotel to the level of excellence it deserves. We truly hope to have the opportunity to regain your trust during a future stay in Algiers. Whether with us or elsewhere, your satisfaction must remain the priority. With all our respect, Zola ABDAOUI Guest Experience

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其他网络用户评价我们的酒店

  • 410 评论 9.1/10 位置
  • 629 评论 6.2/10 房间
  • 1,405 评论 8.3/10 服务
  • 15 评论 8/10 上网
  • 365 评论 6.8/10 氛围
  • 307 评论 6.8/10 清洁度
  • 252 评论 6.8/10 设施
  • 190 评论 8.1/10 早餐

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