Sofitel Algiers Hamma Garden 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 1,313 件のレビュー

Sofitel Algiers Hamma Garden - Image 1
Sofitel Algiers Hamma Garden - Image 2
Sofitel Algiers Hamma Garden - Image 3
Sofitel Algiers Hamma Garden - Image 4
172 Rue Hassiba Benbouali, アルジェ, アルジェリア, 16015 アルジェ, アルジェリア

説明

ホテルのその他の情報

  • ホワイトシティの中心部に位置しています。

  • El-Hamma Jardin d'Essai植物園へのアクセス

  • テラスでのご朝食。

  • 半屋根付きプール。

当ホテルの客室

ホテル所在地

Sofitel Algiers Hamma Garden

172 Rue Hassiba Benbouali, アルジェ, アルジェリア
16015 アルジェ
アルジェリア

GPS:36.750885, 3.072301

電話番号
ファックス +213 21 67 31 42

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  1,313 件のレビュー

トリップアドバイザーの評価  4.4/5  2,127 件のレビュー

Accor Guests Beware: Deliberate Staff Misconduct

トリップアドバイザーの評価 1.0/5

BZH A トリップアドバイザー認証口コミ

This is not an isolated incident — it is a pattern of misconduct at Sofitel Algiers Hamma Garden involving the restaurant manager and multiple staff members. The behaviour I experienced was deliberate, coordinated, and abusive: incorrect receipts issued in other names, missing items, disrespectful treatment, being pushed out of a fully paid New Year’s Eve event, and being sent between departments without accountability. Evidence exists for all of this. What makes this serious is not just poor service — it is systemic manipulation, denial, and institutional cover‑up once complaints are raised. Guests should be extremely cautious. This is not hospitality; it is organised misconduct disguised as customer service. Accor corporate had full documentation and still chose silence, automation, and containment over accountability. That speaks for itself.

Dear Sir, Dear Madam, We are sorry to read that your stay was not as pleasant as it could have been. If you would like to discuss your experience in more detail, do not hesitate to contact us directly at h1540-gr@sofitel.com. We hope that you will give us another chance to welcome you in better conditions during a future stay. Kind Regards, Habib Front Office

WORST HOTEL EVER

トリップアドバイザーの評価 1.0/5

Frank R トリップアドバイザー認証口コミ

This is the worst hotel I have ever spent in. They ran my card in pretence of pre authorisation and refused to refund my money despite promising to do so. The manager Mr. Abdel Hakim is a liar. I would never recommend this hotel to anyone.

Thank you for sharing your feedback, although we are truly sorry to learn that your experience did not meet your expectations. We fully understand your frustration regarding the pre-authorization process and sincerely apologize for any inconvenience caused. Please note that pre-authorization is a standard procedure in hotels worldwide to guarantee reservations. However, if you encountered an issue with the release or refund, we kindly invite you to contact us directly with your details so that we may review the situation and resolve it promptly. Guest satisfaction is our top priority, and we deeply regret that you did not feel the level of service we strive to deliver. We sincerely hope to have the opportunity to restore your confidence in us during a future stay. Kind regards, Zola ABDAOUI Guest Experience

Perfect hotel for business.

トリップアドバイザーの評価 5.0/5

thomaswD5317JO ビジネス - トリップアドバイザー認証口コミ

Nice hotel with view on the Algers botanical garden. Room with space and very comfortable bed. Breakfast is a must a lot of choice.

Dear Sir Thomas, We would like to thank you for your wonderful appreciation following your visit to our Hotel Sofitel Algiers Hamma Garden and are delighted to read that we have lived up to your expectations on this occasion. We hope to have the pleasure of serving you again in the near future! Kind regards, Zola ABDAOUI Guest Experience

Great place to relax

トリップアドバイザーの評価 4.0/5

dunkthegenius Couples - トリップアドバイザー認証口コミ

Just completed a 3 night stay and had a lovely time. Everything was clean and well presented. Room was very nice and spacious (shower was the best I have experienced in a hotel. Had a massage with Zahia and was very impressed, was possibly one of the best out of 1000’s that I have had!! Worth going back for the massage alone. Couple of small complaints, drink service around the pool seemed a little bit selective - they should check on every guest for drinks. The buffets selection of warm food was very underwhelming, salads and cold items were superb. The pizzas at the pool bar were amazing, could do with a few extra choices All in all we would recommend and would go back - thank you

We greatly appreciate the time you have taken to share your appreciation of your recent stay at our hotel Sofitel Algiers Hamma Garden, we strive to exceed the expectations of our customers and your feedback will assist us in this process. We thank you once again for choosing our hotel and for your constructive criticism which we will take into account. We hope to have the pleasure of serving you again in the near future. Kind Regards, Zola ABDAOUI Guest Experience

Review of the hotel staff and management:

トリップアドバイザーの評価 5.0/5

Halim D トリップアドバイザー認証口コミ

Review of the hotel staff and management: I would like to express my sincere thanks to all the hotel staff and management for the exceptional welcome and the high quality of service I received throughout my stay. A special thank you to Karima, Mustapha, Othmane, Imen, Madiha, and Houda, who demonstrated exemplary professionalism, great availability, and constant kindness. Their attention to detail and courteous attitude greatly contributed to my comfort and satisfaction. I would also like to commend the impeccable work of the housekeeping staff, who were always discreet and efficient. My room, number 545 on the 5th floor, was maintained daily with great care and precision. My thanks also go to the hotel managers, for the quality of their leadership, the smooth organization of services, and the high level of professionalism that prevails throughout the establishment. Their discreet yet attentive presence is a true guarantee of excellence. Thanks to this wonderful team, I had a most pleasant stay, which I will not hesitate to recommend. With my highest regards, D.AH

We would like to thank you for your wonderful appreciation following your visit to our Hotel Sofitel Algiers Hamma Garden and are delighted to read that we have lived up to your expectations on this occasion. We hope to have the pleasure of serving you again in the near future! Kind regards, Zola ABDAOUI Guest Experience

との提携 TripAdvisor

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