ソフィテル アルジェ ハンマ ガーデン 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,338 件のレビュー

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ソフィテル アルジェ ハンマ ガーデン - Image 3
ソフィテル アルジェ ハンマ ガーデン - Image 4
172 Rue Hassiba Benbouali, アルジェ, アルジェリア, 16015 アルジェ, アルジェリア

説明

ホテルのその他の情報

  • ホワイトシティの中心部に位置しています。

  • El-Hamma Jardin d'Essai植物園へのアクセス

  • テラスでのご朝食。

  • 半屋根付きプール。

当ホテルの客室

ホテル所在地

ソフィテル アルジェ ハンマ ガーデン

172 Rue Hassiba Benbouali, アルジェ, アルジェリア
16015 アルジェ
アルジェリア

GPS:36.750885, 3.072301

電話番号
ファックス +213 21 67 31 42

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,338 件のレビュー

トリップアドバイザーの評価  4.5/5  2,077 件のレビュー

2024エクセレンス認証

Good option re business in Algiers

トリップアドバイザーの評価 4.0/5

Ibbee トリップアドバイザー認証口コミ

Good option for business in Algiers, with large, clean comfortable rooms & beds, (bathroom a bit dated, and would prefer larger shower & no bath 🤷‍♂️), yet otherwise all more than acceptable/required. Also, centrally located, with decent Wi-Fi, and all necessary amenities, backed up by generally some excellent & professional service - compliments especially to professionalism of the front desk staff, as well as bar manager 👍!

Thank you very much for your feedback! We greatly appreciate your positive comments about your stay at the Sofitel Algiers Hamma Garden. We are delighted to hear that you found the rooms to be large, clean and comfortable, and that the service from our reception staff and bar manager met your expectations. Your mention of their professionalism is particularly gratifying to our team. We take note of your remark regarding the bathroom and will take it into account when looking to make future improvements, with the aim of meeting guests' preferences for larger showers rather than bathtubs. It is great to hear that our central location and reliable Wi-Fi contributed to your overall positive experience. We look forward to welcoming you back on your next visit! Zola ABDAOUI Guest Experience.

Poor service and smelly carpets

トリップアドバイザーの評価 1.0/5

355zarag トリップアドバイザー認証口コミ

I do not recommend Sofitel Algiers Hamma Garden. The front desk staff member who spoke English well had a lot of attitude, and I wish I knew his name. He was thin, quite tall, bald, and had a mustache. He asked for my partner’s passport, and when I asked him if he also wanted mine, he replied that if I was staying at this hotel, then he needed my passport too. His tone was harsh. I responded that when he asked my partner, I thought it might be like some hotels in certain countries where one passport is enough. He asked me in which countries they don’t ask for everyone’s passport. It is true that some countries don’t require both passports. For instance, Canada, the United States, the European Union (Schengen Area), Australia, and New Zealand. The guy acted unprofessionally, trying to assert his knowledge of the hotel industry worldwide. I was standing right next to my partner, and he wished him a happy stay but completely ignored me, as if I didn’t exist. I found that very disrespectful. Additionally, every floor and room had a terrible smell, with old, musty carpets. We requested to change our room twice, but it remained unsatisfactory, and we had no other options. The service was slow overall. We stayed at other hotels in town where the service and facilities were far better. Avoid Sofitel Algiers Hamma Garden.

Thank you for sharing your feedback regarding your recent stay at Sofitel Algiers Hamma Garden. We value all guest input as it helps us improve our services and ensure a better experience for everyone. We regret that your experience did not meet your expectations and are genuinely sorry to hear of the issues you encountered with our front desk service. Professionalism and courteous interaction are fundamental principles we strive to uphold, and we will be addressing your comments with our team to prevent any recurrence of the behavior you described. We apologize as well for the inconvenience caused by the room condition and the overall ambiance. Your remarks about the carpets and room environment will be taken into consideration, as we are committed to maintaining a pleasant and comfortable atmosphere for our guests. Additionally, we will review our housekeeping and maintenance procedures to ensure they align with Sofitel’s high standards. Thank you once again for your valuable feedback. Do not hesitate to contact us directly at h1540-gr@sofitel.com. We hope that you will give us another chance to welcome you in better conditions during a future stay. Best regards, Zola ABDAOUI Guest Experience.

Many thanks to abir for being professionnel in her job, i wil ne back for business

トリップアドバイザーの評価 4.0/5

foura m ビジネス - トリップアドバイザー認証口コミ

Many thanks to abir the guest experince for her professionnel job,i booked for one night but because of her i stayed for two nights. Perfect suite and good environnement, thankful for the quality of service.. i wil back for sure to this hôtel and good staff but the staff of swimming pool must ne changed

Dear Mr Foura, Thank you very much for your thoughtful feedback and for taking the time to commend our service. I am delighted to hear that my efforts contributed to your extended stay and that you enjoyed the suite and the overall environment. We are pleased to know that you appreciated the quality of service. Please be assured that your comments regarding the swimming pool staff have been noted and will be addressed as part of our ongoing commitment to enhance guest experiences. We look forward to the opportunity of welcoming you back to our hotel in the future. Best regards, Abir BOUAOUD Guest Experience

Very good

トリップアドバイザーの評価 4.0/5

sbrighton1 Friends getaway - トリップアドバイザー認証口コミ

Would be a five but unfortunately they do not enforce the no smoking at the pool and corridors. Otherwise excellent. Great valets at entrance, effective concierge with widely spoken English. Great restaurant choices although expensive. Clean and modern rooms and helpful cleaners.

Dear sir, Dear Madam, Thank you for taking the time to share your feedback. We are delighted to hear that you had a very good stay with us and appreciated our valets, concierge service, restaurant choices, and the cleanliness and modernity of our rooms. We regret to learn about the smoking issue at the pool and corridors. Please be assured that we take such concerns seriously and will reinforce our no-smoking policies to ensure a more comfortable environment for all our guests. Your positive comments about our team and services are much appreciated and will be shared with our staff. We strive to provide an excellent experience, and your feedback helps us to continually improve. We hope to have the pleasure of welcoming you back in the near future and to make your next stay truly outstanding. Kind Regards, Malissa HAMANE Guest Experience

Sloppy and late service spoils everything

トリップアドバイザーの評価 1.0/5

EdMotion Solo travel - トリップアドバイザー認証口コミ

The service level at the Le Bar is pathetic. My chicken wing came late by 45 minutes. I kept waving at the waiter for his attention for a margarita. Instead a visitor comes to me to ask what’s the problem. I told him it’s none of his business. It almost ends as a bar room brawl. None of this would have been necessary if the waiters were even really responsive. The setting is really nice but the bad service really spoils everything.

Dear Sir, Thank you for taking the time to share your feedback regarding your recent visit to the Sofitel Algiers Hamma Garden. We deeply regret that your experience did not meet your expectations and we sincerely apologize for the inconvenience you faced. The delay in serving your chicken wings and the lack of responsiveness from our waitstaff are unacceptable and not reflective of the high standards we strive to maintain. We have addressed this issue with our team to ensure that such lapses in service do not occur in the future. Regarding the incident with the visitor, we are truly sorry for the discomfort it caused you. We aim to provide a welcoming and professional environment for all our guests, and it is clear that we fell short in this instance. We will be implementing additional training for our staff to improve their attentiveness and responsiveness to our guests' needs. We are pleased to hear that you found the setting enjoyable, but we understand that good service is essential to a positive experience. Your feedback is invaluable to us, and we are committed to making the necessary improvements to ensure a better experience for all our guests. If you would like to discuss your experience in more detail, please do not hesitate to contact us directly at abdelhakim.acheche@sofitel.com. We hope you will give us another chance to welcome you in better conditions during a future stay. We hope you will give us another opportunity to provide you with the exceptional service that you deserve. Kind Regards, Malissa HAMANE Guest Experience

との提携 TripAdvisor

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アルジェのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。