ソフィテル アルジェ ハンマ ガーデン 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,313 件のレビュー

ソフィテル アルジェ ハンマ ガーデン - Image 1
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ソフィテル アルジェ ハンマ ガーデン - Image 3
ソフィテル アルジェ ハンマ ガーデン - Image 4
172 Rue Hassiba Benbouali, アルジェ, アルジェリア, 16015 アルジェ, アルジェリア

説明

ホテルのその他の情報

  • ホワイトシティの中心部に位置しています。

  • El-Hamma Jardin d'Essai植物園へのアクセス

  • テラスでのご朝食。

  • 半屋根付きプール。

当ホテルの客室

ホテル所在地

ソフィテル アルジェ ハンマ ガーデン

172 Rue Hassiba Benbouali, アルジェ, アルジェリア
16015 アルジェ
アルジェリア

GPS:36.750885, 3.072301

電話番号
ファックス +213 21 67 31 42

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,313 件のレビュー

トリップアドバイザーの評価  4.5/5  2,074 件のレビュー

2024エクセレンス認証

Many thanks to abir for being professionnel in her job, i wil ne back for business

トリップアドバイザーの評価 4.0/5

foura m ビジネス - トリップアドバイザー認証口コミ

Many thanks to abir the guest experince for her professionnel job,i booked for one night but because of her i stayed for two nights. Perfect suite and good environnement, thankful for the quality of service.. i wil back for sure to this hôtel and good staff but the staff of swimming pool must ne changed

Dear Mr Foura, Thank you very much for your thoughtful feedback and for taking the time to commend our service. I am delighted to hear that my efforts contributed to your extended stay and that you enjoyed the suite and the overall environment. We are pleased to know that you appreciated the quality of service. Please be assured that your comments regarding the swimming pool staff have been noted and will be addressed as part of our ongoing commitment to enhance guest experiences. We look forward to the opportunity of welcoming you back to our hotel in the future. Best regards, Abir BOUAOUD Guest Experience

Very good

トリップアドバイザーの評価 4.0/5

sbrighton1 Friends getaway - トリップアドバイザー認証口コミ

Would be a five but unfortunately they do not enforce the no smoking at the pool and corridors. Otherwise excellent. Great valets at entrance, effective concierge with widely spoken English. Great restaurant choices although expensive. Clean and modern rooms and helpful cleaners.

Dear sir, Dear Madam, Thank you for taking the time to share your feedback. We are delighted to hear that you had a very good stay with us and appreciated our valets, concierge service, restaurant choices, and the cleanliness and modernity of our rooms. We regret to learn about the smoking issue at the pool and corridors. Please be assured that we take such concerns seriously and will reinforce our no-smoking policies to ensure a more comfortable environment for all our guests. Your positive comments about our team and services are much appreciated and will be shared with our staff. We strive to provide an excellent experience, and your feedback helps us to continually improve. We hope to have the pleasure of welcoming you back in the near future and to make your next stay truly outstanding. Kind Regards, Malissa HAMANE Guest Experience

Sloppy and late service spoils everything

トリップアドバイザーの評価 1.0/5

EdMotion Solo travel - トリップアドバイザー認証口コミ

The service level at the Le Bar is pathetic. My chicken wing came late by 45 minutes. I kept waving at the waiter for his attention for a margarita. Instead a visitor comes to me to ask what’s the problem. I told him it’s none of his business. It almost ends as a bar room brawl. None of this would have been necessary if the waiters were even really responsive. The setting is really nice but the bad service really spoils everything.

Dear Sir, Thank you for taking the time to share your feedback regarding your recent visit to the Sofitel Algiers Hamma Garden. We deeply regret that your experience did not meet your expectations and we sincerely apologize for the inconvenience you faced. The delay in serving your chicken wings and the lack of responsiveness from our waitstaff are unacceptable and not reflective of the high standards we strive to maintain. We have addressed this issue with our team to ensure that such lapses in service do not occur in the future. Regarding the incident with the visitor, we are truly sorry for the discomfort it caused you. We aim to provide a welcoming and professional environment for all our guests, and it is clear that we fell short in this instance. We will be implementing additional training for our staff to improve their attentiveness and responsiveness to our guests' needs. We are pleased to hear that you found the setting enjoyable, but we understand that good service is essential to a positive experience. Your feedback is invaluable to us, and we are committed to making the necessary improvements to ensure a better experience for all our guests. If you would like to discuss your experience in more detail, please do not hesitate to contact us directly at abdelhakim.acheche@sofitel.com. We hope you will give us another chance to welcome you in better conditions during a future stay. We hope you will give us another opportunity to provide you with the exceptional service that you deserve. Kind Regards, Malissa HAMANE Guest Experience

One of the best experience in algiers highly recommended

トリップアドバイザーの評価 5.0/5

Maged K トリップアドバイザー認証口コミ

I cant imagine This hotel is 30 years old and it appears well maintained like that! Abeer at the front desk is professional and she knows her job very well ,she was really hospitable! as you will find too their manager AlHassan! He is super professional and not to forget ofc adel and Hamid in the reception team as they upgraded my room to a lovely suite with the best view and it is really cleaned and make my first stay in algeria one of my best trip ever! the breakfast in the restaurant is really great and recommended! You will have to try it at least once! I would like to thank too Mr/Marouane in the housekeeping team he is always smiling and helpful. Of course will return back to this hotel when i come back to Algiers! Best greetings from Egypt 🇪🇬

Dear Mr Maged, Greetings from Sofitel Algiers Hamma Garden! We are truly delighted to receive your wonderful feedback and to hear about your enjoyable stay with us. Thank you for taking the time to share your experience. Our team takes great pride in maintaining the hotel to the highest standards, and it is heartening to know that you found our facilities well-maintained even after 30 years. Abeer, AlHassan, Adel, and Hamid were thrilled to hear your kind words about their service. We are glad that their efforts contributed to making your stay memorable. Your room upgrade to a lovely suite with the best view and its cleanliness indeed showcases our commitment to guest satisfaction. We are equally pleased to know that you enjoyed the breakfast at our restaurant. Your recommendation means a lot to us and will surely encourage other guests to try it as well. Marouane from our housekeeping team was very happy to hear your compliments. His smile and helpfulness are part of our core values in ensuring our guests feel at home. It was a pleasure to host you, and we are excited to welcome you back on your next trip to Algiers. Best greetings to you from all of us here in Algeria, and special regards to our friends in Egypt 🇪🇬. Warmest regards, Abir Bouaoud Guest Experience

Restaurant Mordjan

トリップアドバイザーの評価 5.0/5

Triona G トリップアドバイザー認証口コミ

A delightful stay in Sofitel. The staff were very warm and friendly and answered all my questions. The room was lovely, very comfortable bed. The pool and sauna were divine. Restaurant Mordjan was fabulous! The staff were really professional and welcoming. I had the couscous and rice dessert which was refreshing. The local Algerian red wine was excellent. It's a pity I can't get it in Ireland! Bravo à tous et bon continuation! Saha xx

Dear si, Dear Madam, We would like to thank you for sharing your delightful experience at Sofitel. We are thrilled to hear that you enjoyed your stay with us and found our staff to be warm, friendly, and helpful. It's wonderful to know that you loved your room, especially the comfortable bed, and that the pool and sauna added to your relaxation. We are also delighted that you had such a positive experience at Restaurant Mordjan. Your compliments on the couscous, rice dessert, and the local Algerian red wine are greatly appreciated. We understand your disappointment about not being able to find the wine in Ireland, but we hope the memories of your time here will suffice until your next visit. Your kind words and encouragement mean a lot to us, and we will definitely share them with our entire team. Thank you once again, and we look forward to welcoming you back for another exquisite stay. Kind Regards, Malissa HAMANE Guest Experience

との提携 TripAdvisor

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