ソフィテル アルジェ ハンマ ガーデン 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,351 件のレビュー

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172 Rue Hassiba Benbouali, アルジェ, アルジェリア, 16015 アルジェ, アルジェリア

説明

ホテルのその他の情報

  • ホワイトシティの中心部に位置しています。

  • El-Hamma Jardin d'Essai植物園へのアクセス

  • テラスでのご朝食。

  • 半屋根付きプール。

当ホテルの客室

ホテル所在地

ソフィテル アルジェ ハンマ ガーデン

172 Rue Hassiba Benbouali, アルジェ, アルジェリア
16015 アルジェ
アルジェリア

GPS:36.750885, 3.072301

電話番号
ファックス +213 21 67 31 42

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,351 件のレビュー

トリップアドバイザーの評価  4.5/5  2,084 件のレビュー

2024エクセレンス認証

Old hotel and prehistoric room

トリップアドバイザーの評価 1.0/5

ismail82 ビジネス - トリップアドバイザー認証口コミ

One of the worst rooms I ever stayed at in my life. Very old and badly in need of renovation from the bathroom to the closet to the electric sockets to the tables and even the bed all are in bad shape and worn down and amenities don’t even exist ! I gave this one point only for bed comfort

IS THE 5th STAR SLIPPING AWAY?

トリップアドバイザーの評価 4.0/5

Trave1Bandit トリップアドバイザー認証口コミ

Sofitel is well known worldwide for its excellent service, friendly staff and luxury environment. This one… well, I start to get the feeling that this is slowly moving downhill and starts feeling more like a 3,5 to 4 star… is it only me? Having said this, these are my thoughts about my stay here over the past week: POSITIVE: + Nice modern building from the outside. + Absolutely amazing reception / bar are, making you truly feel that you are in a luxury hotel. Rooms… another story. + One of the main assets of this hotel are the staff. In every single are that I passed through… everyone was pleasant / smiling and extremely helpful for any request. + A shout-out to the cleaning staff. They do an amazing job of keeping this completely spotless. Well done!!! + Free shuttle service to and from the airport. + Internet works without glitches… perfect. + Bathroom and shower experience is great. Hot water arrives fast, and a decent pressure. SO / SO: +/- The rooms do not match the lobby. Lobby amazing / rooms do not fit the match. Don’t get me wrong… bed is comfy, and everything works perfectly. The furniture is not up to spec. It is something that you expect to see in a 3-star hotel. NEGATIVE: - Extremely high prices. Burger and beer = EURO. 30,00… way overpriced. WHY??? - This is a “5-star” hotel… then why on earth is the breakfast at the level of a 3-star hotel? Basic, and very simple. Where is the fresh fruit? Where is the variety? Really? Please, please upgrade. There is no reason for paying so much to stay here and this is the start of the day you get??? - Fittings in the rooms are broken… loose and pathetic. SUMMING UP: I like the hotel… especially the staff… but there needs to be urgent revamp. Today… and honestly speaking… this is more of a 3,5 to 4-star hotel, rather than the 5-star hotel that it claims to be. PLEASE, management… spend some of the expensive money you charge us, to improve the place. Will I return… not sure = needs improvement to see my money again.

Thank you for taking the time to share your detailed feedback about your stay at Sofitel Algiers Hamma Garden. Your input is invaluable to us, as it helps us continually enhance our services and better meet the expectations of our valued guests. We are delighted to hear that you appreciated the friendliness and professionalism of our staff, as well as the cleanliness, shuttle service, reliable internet, and the comfort of our beds. Your kind words about our team, particularly the housekeeping staff, will be shared with them as a source of motivation. We have also noted your constructive comments regarding areas for improvement, such as the value for money in our dining options, the variety in our breakfast offerings, and the condition of certain room fittings. Please rest assured that we are actively working on renovation plans to ensure that all aspects of our property reflect the luxury standards we aim to provide. We are truly sorry that your stay did not fully meet your expectations. We would be happy to discuss your experience further to better address your concerns and improve your next visit. Please feel free to reach out to us directly at H1540-gr@sofitel.com or contact our Guest Experience Manager, Mr. Abdelhakim Acheche, at Abdelhakim.ACHECHE@sofitel.com. We hope to have the opportunity to welcome you back in the future for a stay that fully meets your expectations. Kind regards, Zola ABDAOUI Guest Experience.

Expensive and smokey

トリップアドバイザーの評価 3.0/5

EdLongley Couples - トリップアドバイザー認証口コミ

Stayed for 4 nights on the 5th floor The positives A decent location, about 10 minutes by taxi from the Casbah. Clean and a nice big room with garden view Massive and very comfy bed Well appointed bathroom Wide TV choice, but only one English Channel Free shuttle bus service to and from the airport Very good breakfast and dinner buffet The bad Concierge desk is a joke. Over half an hour trying to get a pass for the pool, only to be told that one wasn’t required Tried to get 2 wristbands to get into the garden next door - to be told they’d run out Room full of smoke from the indoors bar on the ground floor. This is AWFUL. Booked a shuttle bus to the airport, but they had no record of the booking. The information about dining options is completely out of date We spent GBP400 on food and non-alcoholic drinks on a 4 night stay. Private airport transfer is GBP50, when a private taxi is USD10 Hailed a cab from concierge - which had been given the wrong address The front-desk team need a professional kick up the a$$

Thank you for sharing your feedback about your recent stay at Sofitel Algiers Hamma Garden. We greatly appreciate you taking the time to highlight both the positive aspects and areas where we fell short of your expectations. We’re delighted to hear that you enjoyed our spacious and clean rooms, the garden view, and the comfort of our bedding. Your satisfaction with our breakfast and dinner buffet, as well as the convenience of our complimentary airport shuttle, is heartening and reflects our commitment to offering a premium experience. However, we are truly sorry for the inconveniences you encountered during your stay. The experiences you’ve described, particularly with our concierge service, shuttle arrangements, and the smoking issue from the indoor bar, are far from the high standards we aim to deliver. Please accept our sincerest apologies for these lapses. Your feedback regarding the accuracy of dining information, the efficiency of the front desk, and the pricing of services has been noted. We assure you that we are actively addressing these concerns with the respective teams to ensure such issues do not recur. Should you wish to provide further details or discuss your experience in greater depth, please feel free to contact us directly at h1540-gr@sofitel.com. Alternatively, you can reach out to our Guest Experience Manager at Abdelhakim.ACHECHE@sofitel.com, who will be delighted to assist you personally. Thank you for bringing these matters to our attention; your insights are invaluable in helping us improve. We hope to have the opportunity to welcome you again in the future and to provide you with a seamless and outstanding experience. Warm regards, Zola ABDAOUI Guest Experience.

Good option re business in Algiers

トリップアドバイザーの評価 4.0/5

Ibbee トリップアドバイザー認証口コミ

Good option for business in Algiers, with large, clean comfortable rooms & beds, (bathroom a bit dated, and would prefer larger shower & no bath 🤷‍♂️), yet otherwise all more than acceptable/required. Also, centrally located, with decent Wi-Fi, and all necessary amenities, backed up by generally some excellent & professional service - compliments especially to professionalism of the front desk staff, as well as bar manager 👍!

Thank you very much for your feedback! We greatly appreciate your positive comments about your stay at the Sofitel Algiers Hamma Garden. We are delighted to hear that you found the rooms to be large, clean and comfortable, and that the service from our reception staff and bar manager met your expectations. Your mention of their professionalism is particularly gratifying to our team. We take note of your remark regarding the bathroom and will take it into account when looking to make future improvements, with the aim of meeting guests' preferences for larger showers rather than bathtubs. It is great to hear that our central location and reliable Wi-Fi contributed to your overall positive experience. We look forward to welcoming you back on your next visit! Zola ABDAOUI Guest Experience.

Poor service and smelly carpets

トリップアドバイザーの評価 1.0/5

355zarag トリップアドバイザー認証口コミ

I do not recommend Sofitel Algiers Hamma Garden. The front desk staff member who spoke English well had a lot of attitude, and I wish I knew his name. He was thin, quite tall, bald, and had a mustache. He asked for my partner’s passport, and when I asked him if he also wanted mine, he replied that if I was staying at this hotel, then he needed my passport too. His tone was harsh. I responded that when he asked my partner, I thought it might be like some hotels in certain countries where one passport is enough. He asked me in which countries they don’t ask for everyone’s passport. It is true that some countries don’t require both passports. For instance, Canada, the United States, the European Union (Schengen Area), Australia, and New Zealand. The guy acted unprofessionally, trying to assert his knowledge of the hotel industry worldwide. I was standing right next to my partner, and he wished him a happy stay but completely ignored me, as if I didn’t exist. I found that very disrespectful. Additionally, every floor and room had a terrible smell, with old, musty carpets. We requested to change our room twice, but it remained unsatisfactory, and we had no other options. The service was slow overall. We stayed at other hotels in town where the service and facilities were far better. Avoid Sofitel Algiers Hamma Garden.

Thank you for sharing your feedback regarding your recent stay at Sofitel Algiers Hamma Garden. We value all guest input as it helps us improve our services and ensure a better experience for everyone. We regret that your experience did not meet your expectations and are genuinely sorry to hear of the issues you encountered with our front desk service. Professionalism and courteous interaction are fundamental principles we strive to uphold, and we will be addressing your comments with our team to prevent any recurrence of the behavior you described. We apologize as well for the inconvenience caused by the room condition and the overall ambiance. Your remarks about the carpets and room environment will be taken into consideration, as we are committed to maintaining a pleasant and comfortable atmosphere for our guests. Additionally, we will review our housekeeping and maintenance procedures to ensure they align with Sofitel’s high standards. Thank you once again for your valuable feedback. Do not hesitate to contact us directly at h1540-gr@sofitel.com. We hope that you will give us another chance to welcome you in better conditions during a future stay. Best regards, Zola ABDAOUI Guest Experience.

との提携 TripAdvisor

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アルジェのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。