メルキュールボローニャセントロ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 947 件のレビュー

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Viale Pietramellara 59, 40121 ボローニャ, イタリア

説明

ホテルのその他の情報

  • 完全改装済みのプール。新しくなった客室、ユニークなスタイルのデラックスとプリヴィレッジルーム。

  • 企業イベントやカクテルパーティーに最適な広いプライベートガーデン

  • 小さいペットは同伴可能(追加料金)

  • ホテルに連結する公共駐車場（有料）

  • ボローニャ中央駅の反対側、歴史地区の入り口に位置しています。

当ホテルの客室

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ホテル所在地

メルキュールボローニャセントロ

Viale Pietramellara 59
40121 ボローニャ
イタリア

GPS:44.505079, 11.343472

電話番号
ファックス +39 051 249421

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • シャトル
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

BINOMIO BAR

軽食、温製/冷製料理をお楽しみいただけるビストロバーです。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  947 件のレビュー

トリップアドバイザーの評価  3.5/5  2,978 件のレビュー

Three night Stay

トリップアドバイザーの評価 4.0/5

5francesm Couples - トリップアドバイザー認証口コミ

Stayed for a 3 night stay … close to the train station only a couple of minutes walk to hotel. Staff where helpful and aloud us to check in early . Room was clean and comfortable and looked like it was recent been renovated we also had a view of the garden. Had a good choice for breakfast. Only a ten minute walk to the main square and other attractions. Down side was seemed to be a large number of homeless people around the hotel area (more visible in the evening) and other gang like men looking like the are up to no good but recommend you keep your whits about you. Also seemed to be a big police presence especially at night. Overall we had an enjoyable stay and would recommend.

WORSE customer care I ever experienced

トリップアドバイザーの評価 1.0/5

Pierre H トリップアドバイザー認証口コミ

Group booking, we even booked a meeting room with amenities.I informed Mercury I might have made a mistake during my booking using THEIR web site via the “note” field (I have proof of this). During registration, i was told they would charge for a double booking. Ended up charging me for one after the group organizer cancelled her room.Leaving me to pay for the higher priced booking (474 Euros). Management didn’t care. I even explained my experience on the survey they sent me later.I never received any follow up.THEY DON’T CARE!

Good hotel in a great location

トリップアドバイザーの評価 4.0/5

Baylovers Couples - トリップアドバイザー認証口コミ

Our check in was excellent as Susan was friendly and efficient. The hotel is an older hotel but the renovated room was comfortable and clean. The breakfast room was good and the meals reasonable. The garden bar was a lovely area to relax and the staff were friendly

Dear Baylovers, thank you for your positive feedback. We’re thrilled to hear that your check-in experience with Susan was friendly and efficient. It’s great to know that you found your renovated room comfortable and clean, and that you enjoyed the breakfast and garden bar. We appreciate your comments about our location and the friendly nature of our staff. We look forward to welcoming you back in the future! Best regards,

Location feels unsafe particularly at night

トリップアドバイザーの評価 1.0/5

Ross Alexander C トリップアドバイザー認証口コミ

We stayed in the Mercure Hotel in Bologna for 2 nights on our trip across Italy and it was the worst so far mainly due to the location (please research the station area of Bologna - it’s not good.) The hotel itself has undergone a recent makeover and the rooms are small but okay. You get a couple of free cans of juice/soda in the minibar. The breakfast is quite nice too, but busy from start to close. The biggest downside of the hotel is the location. Whilst it is opposite the station, this area of the city feels rough. There are many homeless and drug addicts, just outside the hotel entrance and station itself. In the small park area next to the hotel there are large groups of men/gangs openly drug dealing. On the second night we were there, there was a very large police presence next to the hotel which made it feel slightly safer, but the dealers were still relatively brazen, approaching people just beyond the sight of the Polizia. I would not recommend staying near the station area of Bologna unless you absolutely have to. The area near the university had similar issues.

Dear Ross Alexander, thank you for sharing your experience. It’s good to hear that the hotel itself, with its recent makeover, was satisfactory, but the location clearly overshadowed these positives. Unfortunately, it's not uncommon for areas around major train stations in large cities to have issues like homelessness or visible drug activity, and Bologna is no exception. Please be assured that the safety and comfort of our guests are our top priorities, and we continuously work with local authorities to ensure a secure environment for everyone. We appreciate your insights and hope to have the opportunity to welcome you back for a better experience, trying then to regain your confidence. Best regards,

Nice hotel - is Room Service a secret?

トリップアドバイザーの評価 3.0/5

gefluna トリップアドバイザー認証口コミ

The Hotel is very nice, and in a great position. I was only staying one night and was in transit. I arrived early evening, hot and tired having travelled all day. There was no baggage service or baggage cart for me to do it myself. There was no information on the hotel services in the room and hotel channel on the TV offering services or info on them. I wanted to order room service, but couldn't see how to. There was tea & coffee but no milk. Went to sleep hungry and without a cup of tea! I would imagine the hotel makes income on these services & I would happily have paid it so that I didn't have to go out.

Dear Gefluna, thank you for your detailed feedback. We're glad to hear you enjoyed the hotel's location and found it to be nice. We apologize for the inconvenience you experienced with room service and the lack of information about our services. It’s important to us that our guests have a comfortable stay, and it sounds like we missed the mark in this instance. We’ll make sure to review and improve the visibility of our service information and ensure that all necessary amenities are readily available. Your feedback is invaluable, and we hope to have the opportunity to provide a better experience on your next visit. Best regards, Cinzia Zanni - General Manager

との提携 TripAdvisor

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