鲁昂中心大教堂美居酒店 4 星

客户意见评级 (ALL 评级) 4.6/5 2,144 评论

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鲁昂中心大教堂美居酒店 - Image 1
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鲁昂中心大教堂美居酒店 - Image 4
7 rue Croix de Fer, 停车场 - Arsins 街, 76000 鲁昂, 法国

描述

酒店其他优惠

  • 酒店坐落在历史悠久的鲁昂区

  • 酒吧、厨房休闲区和客房服务

  • 健身房

  • 私人地下停车场（不可预订，需付费）

  • 距离 SNCF 火车站非常近

我们的客房

酒店位置

鲁昂中心大教堂美居酒店

7 rue Croix de Fer, 停车场 - Arsins 街
76000 鲁昂
法国

GPS:49.441372, 1.095359

电话
传真 +33 2 35 89 41 46

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 100% 无烟酒店
  • 客房服务

CUISINE LOUNGE

无论您有什么要求，我们的全新美食休闲区都可为您提供多种风味的现代美食。您可以像在家里一样自由选择。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.6/5  2,144 评论

TripAdvisor 评级  4.0/5  2,092 评论

卓越奖 2023

Good Location

Tripadvisor 评级 4.0/5

LovesParis49 Couples - 经 TripAdvisor 认证的评论

The location was really good and our room had a partial view of the Cathedral! The room was a nice size and had very basic decor. Our checkin was smooth and since we arrived early they stored our luggage. Nice reception. In the evening we decided to have dinner at the hotel and asked at front desk for a menu. Not helpful or friendly. Decided to try the restaurant anyway and had a very nice server and a really delicious dinner! Nice breakfast buffet and easy and pleasant check out!

Dear guest, Thank you for taking the time to share your feedback. We are pleased that you appreciated our central location. We sincerely apologize for the inconvenience you experienced with the parking. We understand how frustrating it must have been with the road closures and the lack of clear parking instructions. We are sorry that the information about the passcode and parking details was sent too late for you to review before your arrival. We normally send around 12 AM instructions ith navigation adress and code for the bollard by SMS for the guests we have the mobile phone number. We will work on improving the clarity and timing of this information to ensure future guests are better informed. We appreciate your comments, and we hope to welcome you back to Mercure Rouen Cathédrale under more favorable circumstances. Best regards, Nicolas CIMETIERE directeur de l'hôtel Mercure Rouen cathédrale

Good Location

Tripadvisor 评级 3.0/5

warywarcry 家庭住宿 - 经 TripAdvisor 认证的评论

Mediocre hotel in the middle of Rouen centre. I couldn't use the parking facility since all the roads were closed for the traffic. I didn't know that I required a pass code to open the barriers. The parking directions were not clear on the website. The related information was sent on the reservation day and I was unable to check my emails.

Basic with good location

Tripadvisor 评级 3.0/5

Lynda T 经 TripAdvisor 认证的评论

This Mercure hotel offers basic amenities in a good location. The rooms are a reasonable size but looking rather tired. The bed is good but the pillows are small and lumpy - really need to be replaced. The bathroom is fine, tub with shower, good accessories, big towels. Breakfast is extensive - many hot and cold choices. Coffee from the self-serve machine is quite good. The staff are ok but not overly helpful. Easy walks to all the sights and restaurants.

Dear guests, Thank you for taking the time to share your review. Although we would have liked your experience to have been more pleasant, your feedback and impressions are very important to us, as the comfort of our customers is essential to us. The whole team is committed to improving our customers' stay and meeting their expectations. Concerning the state of the rooms and the equipment, this begins with taking your comments into account. The Mercure Rouen Center Cathedrale hotel was completely renovated in 2017 and I regret that it did not meet your satisfaction. Regarding pillows they are all new, but to having managed different hotels for several years, the comfort of a bed and pillows are very personal things. Other customers love our new pillows. I of course regret your dissatisfaction on this specific point. I see that you appreciated the sympathy and professionalism of the teams who work every day for your well-being. We hope to have the chance to welcome you again on a future trip to Rouen. Please accept our cordial greetings. Nicolas Directeur Hôtel Mercure Rouen centre cathédrale

historical sights

Tripadvisor 评级 4.0/5

jerjohnston 经 TripAdvisor 认证的评论

Hotel in excellent position near Cathedral, large clock and Beau arts museum. Bed was very comfortable. Breakfast superb, but if you have disability there are 3 or 4 steps up to breakfast area and no ramp. Some rooms have better views than others. There were 2 lifts.Room had large television with plenty of channels. Unlimited water in refillable large glass bottles in reception area.

Great location, mediocre hotel

Tripadvisor 评级 3.0/5

Brian W Couples - 经 TripAdvisor 认证的评论

Not sure I would stay at this hotel again. It's a nice hotel with some good parts but the rooms (or ours did) really let it down. The public parts of the hotel are really nice as is the food & drink. The staff are great. They just seem to have no inspiration in the rooms. Small bedside tables with no drawers, nowhere to put the things you want close at hand. Paper cups for your tea and coffee. Tea and coffee satchets were hit and miss, only one sachet of coffee whitener and no milk. These might seem small issues and I suppose they are but you expect decent facilities in your room.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nicolas Directeur Hôtel Mercure Rouen centre cathédrale

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其他网络用户评价我们的酒店

  • 1,634 评论 8.3/10 位置
  • 1,349 评论 7.1/10 房间
  • 1,358 评论 9.2/10 服务
  • 11 评论 8.5/10 上网
  • 866 评论 9/10 早餐
  • 355 评论 7.5/10 清洁度
  • 291 评论 5.9/10 氛围

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