Hotel Mercure Rouen Centre Cathedrale 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 2,151 件のレビュー

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Hotel Mercure Rouen Centre Cathedrale - Image 1
Hotel Mercure Rouen Centre Cathedrale - Image 2
Hotel Mercure Rouen Centre Cathedrale - Image 3
Hotel Mercure Rouen Centre Cathedrale - Image 4
7 rue Croix de Fer, Parking - Rue des Arsins, 76000 ROUEN, France

説明

ホテルのその他の情報

  • Located in the historic quarter of Rouen

  • Bar, Kitchen Lounge and room service

  • Fitness room

  • Undercover private car park (not bookable, paying)

  • Very close to the SNCF train station

当ホテルの客室

ホテル所在地

Hotel Mercure Rouen Centre Cathedrale

7 rue Croix de Fer, Parking - Rue des Arsins
76000 ROUEN
France

GPS:49.441372, 1.095359

電話番号
ファックス +33 2 35 89 41 46

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙
  • ルームサービス

CUISINE LOUNGE

Whatever your desires, our new Cuisine Lounge offers you modernity, variety and flavor in every dish. Choose freely, just like at home.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  2,151 件のレビュー

トリップアドバイザーの評価  4.0/5  2,092 件のレビュー

2023エクセレンス認証

Good Location

トリップアドバイザーの評価 4.0/5

LovesParis49 Couples - トリップアドバイザー認証口コミ

The location was really good and our room had a partial view of the Cathedral! The room was a nice size and had very basic decor. Our checkin was smooth and since we arrived early they stored our luggage. Nice reception. In the evening we decided to have dinner at the hotel and asked at front desk for a menu. Not helpful or friendly. Decided to try the restaurant anyway and had a very nice server and a really delicious dinner! Nice breakfast buffet and easy and pleasant check out!

Dear guest, Thank you for taking the time to share your feedback. We are pleased that you appreciated our central location. We sincerely apologize for the inconvenience you experienced with the parking. We understand how frustrating it must have been with the road closures and the lack of clear parking instructions. We are sorry that the information about the passcode and parking details was sent too late for you to review before your arrival. We normally send around 12 AM instructions ith navigation adress and code for the bollard by SMS for the guests we have the mobile phone number. We will work on improving the clarity and timing of this information to ensure future guests are better informed. We appreciate your comments, and we hope to welcome you back to Mercure Rouen Cathédrale under more favorable circumstances. Best regards, Nicolas CIMETIERE directeur de l'hôtel Mercure Rouen cathédrale

Good Location

トリップアドバイザーの評価 3.0/5

warywarcry ファミリー - トリップアドバイザー認証口コミ

Mediocre hotel in the middle of Rouen centre. I couldn't use the parking facility since all the roads were closed for the traffic. I didn't know that I required a pass code to open the barriers. The parking directions were not clear on the website. The related information was sent on the reservation day and I was unable to check my emails.

スタッフの態度に不満、駐車場の空きのなさに不満

お客さまの声 1.5/5

匿名 ご友人 - 確認済みレビュー すべて

男性2人、特にシニアなスタッフの態度が横柄。ホテルマンとして教育がなってない。

お客様各位。 私はあなたの復帰に非常に驚いていますが、もちろん残念に思っています。 私はマネージャーですが、フロントデスクには男性マネージャーはいません。 私はあなたとは何の関係もありませんでした。 もっと詳しく教えていただけますか？ フィードバックとご不満の詳細をお知らせいただき、ありがとうございます。今後の対応に役立てさせていただきます。 敬意を表します。 ニコラス ホテルの支配人。

Basic with good location

トリップアドバイザーの評価 3.0/5

Lynda T トリップアドバイザー認証口コミ

This Mercure hotel offers basic amenities in a good location. The rooms are a reasonable size but looking rather tired. The bed is good but the pillows are small and lumpy - really need to be replaced. The bathroom is fine, tub with shower, good accessories, big towels. Breakfast is extensive - many hot and cold choices. Coffee from the self-serve machine is quite good. The staff are ok but not overly helpful. Easy walks to all the sights and restaurants.

Dear guests, Thank you for taking the time to share your review. Although we would have liked your experience to have been more pleasant, your feedback and impressions are very important to us, as the comfort of our customers is essential to us. The whole team is committed to improving our customers' stay and meeting their expectations. Concerning the state of the rooms and the equipment, this begins with taking your comments into account. The Mercure Rouen Center Cathedrale hotel was completely renovated in 2017 and I regret that it did not meet your satisfaction. Regarding pillows they are all new, but to having managed different hotels for several years, the comfort of a bed and pillows are very personal things. Other customers love our new pillows. I of course regret your dissatisfaction on this specific point. I see that you appreciated the sympathy and professionalism of the teams who work every day for your well-being. We hope to have the chance to welcome you again on a future trip to Rouen. Please accept our cordial greetings. Nicolas Directeur Hôtel Mercure Rouen centre cathédrale

historical sights

トリップアドバイザーの評価 4.0/5

jerjohnston トリップアドバイザー認証口コミ

Hotel in excellent position near Cathedral, large clock and Beau arts museum. Bed was very comfortable. Breakfast superb, but if you have disability there are 3 or 4 steps up to breakfast area and no ramp. Some rooms have better views than others. There were 2 lifts.Room had large television with plenty of channels. Unlimited water in refillable large glass bottles in reception area.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,634 件のレビュー 8.3/10 ロケーション
  • 1,349 件のレビュー 7.1/10 客室
  • 1,358 件のレビュー 9.2/10 サービス
  • 11 件のレビュー 8.5/10 インターネット
  • 866 件のレビュー 9/10 朝食
  • 355 件のレビュー 7.5/10 清潔さ
  • 291 件のレビュー 5.9/10 雰囲気

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Rouenのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。