Hotel Mercure Rouen Centre Cathedrale 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 2,122 件のレビュー

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Hotel Mercure Rouen Centre Cathedrale - Image 1
Hotel Mercure Rouen Centre Cathedrale - Image 2
Hotel Mercure Rouen Centre Cathedrale - Image 3
Hotel Mercure Rouen Centre Cathedrale - Image 4
7 rue Croix de Fer, Parking - Rue des Arsins, 76000 ROUEN, France

説明

ホテルのその他の情報

  • Located in the historic quarter of Rouen

  • Bar, Kitchen Lounge and room service

  • Fitness room

  • Undercover private car park (not bookable, paying)

  • Very close to the SNCF train station

当ホテルの客室

ホテル所在地

Hotel Mercure Rouen Centre Cathedrale

7 rue Croix de Fer, Parking - Rue des Arsins
76000 ROUEN
France

GPS:49.441372, 1.095359

電話番号
ファックス +33 2 35 89 41 46

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙
  • ルームサービス

CUISINE LOUNGE

Whatever your desires, our new Cuisine Lounge offers you modernity, variety and flavor in every dish. Choose freely, just like at home.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  2,122 件のレビュー

トリップアドバイザーの評価  4.0/5  2,086 件のレビュー

2023エクセレンス認証

スタッフの態度に不満、駐車場の空きのなさに不満

お客さまの声 1.5/5

匿名 ご友人 - 確認済みレビュー すべて

男性2人、特にシニアなスタッフの態度が横柄。ホテルマンとして教育がなってない。

お客様各位。 私はあなたの復帰に非常に驚いていますが、もちろん残念に思っています。 私はマネージャーですが、フロントデスクには男性マネージャーはいません。 私はあなたとは何の関係もありませんでした。 もっと詳しく教えていただけますか？ フィードバックとご不満の詳細をお知らせいただき、ありがとうございます。今後の対応に役立てさせていただきます。 敬意を表します。 ニコラス ホテルの支配人。

Basic with good location

トリップアドバイザーの評価 3.0/5

Lynda T トリップアドバイザー認証口コミ

This Mercure hotel offers basic amenities in a good location. The rooms are a reasonable size but looking rather tired. The bed is good but the pillows are small and lumpy - really need to be replaced. The bathroom is fine, tub with shower, good accessories, big towels. Breakfast is extensive - many hot and cold choices. Coffee from the self-serve machine is quite good. The staff are ok but not overly helpful. Easy walks to all the sights and restaurants.

Dear guests, Thank you for taking the time to share your review. Although we would have liked your experience to have been more pleasant, your feedback and impressions are very important to us, as the comfort of our customers is essential to us. The whole team is committed to improving our customers' stay and meeting their expectations. Concerning the state of the rooms and the equipment, this begins with taking your comments into account. The Mercure Rouen Center Cathedrale hotel was completely renovated in 2017 and I regret that it did not meet your satisfaction. Regarding pillows they are all new, but to having managed different hotels for several years, the comfort of a bed and pillows are very personal things. Other customers love our new pillows. I of course regret your dissatisfaction on this specific point. I see that you appreciated the sympathy and professionalism of the teams who work every day for your well-being. We hope to have the chance to welcome you again on a future trip to Rouen. Please accept our cordial greetings. Nicolas Directeur Hôtel Mercure Rouen centre cathédrale

historical sights

トリップアドバイザーの評価 4.0/5

jerjohnston トリップアドバイザー認証口コミ

Hotel in excellent position near Cathedral, large clock and Beau arts museum. Bed was very comfortable. Breakfast superb, but if you have disability there are 3 or 4 steps up to breakfast area and no ramp. Some rooms have better views than others. There were 2 lifts.Room had large television with plenty of channels. Unlimited water in refillable large glass bottles in reception area.

Great location, mediocre hotel

トリップアドバイザーの評価 3.0/5

Brian W Couples - トリップアドバイザー認証口コミ

Not sure I would stay at this hotel again. It's a nice hotel with some good parts but the rooms (or ours did) really let it down. The public parts of the hotel are really nice as is the food & drink. The staff are great. They just seem to have no inspiration in the rooms. Small bedside tables with no drawers, nowhere to put the things you want close at hand. Paper cups for your tea and coffee. Tea and coffee satchets were hit and miss, only one sachet of coffee whitener and no milk. These might seem small issues and I suppose they are but you expect decent facilities in your room.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nicolas Directeur Hôtel Mercure Rouen centre cathédrale

Great little hotel.

トリップアドバイザーの評価 4.0/5

Chris B トリップアドバイザー認証口コミ

We enjoyed our stay, very nice room, if a bit small, bathroom was gleaming and spotless, although the fixed soap dispenser made the shower a little impractical, friendly staff, superb situation, good breakfast, even has its own car park in the middle of the historic centre, excellent value overall. But sshhh... don't tell anybody...

Dear clients, Thank you for your comments following your stay at Hôtel Mercure Rouen Center Cathédrale. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciation with our entire team. The location is a great added value of our hotel. Indeed, you find yourself immersed in the heart of Rouen whose wonders you can discover, while remaining in the immediate vicinity of the hotel. Your satisfaction is our priority, the most rewarding for our staff who work day after day to offer you impeccable service. We will be delighted to welcome you back to our establishment. Do not hesitate to introduce yourself that I greet you. Please accept our sincere greetings. Nicolas Directeur Hôtel Mercure Rouen centre cathédrale

との提携 TripAdvisor

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