Novotel Бон 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.6/5 Отзывов: 2 579

Гарантия
лучшей цены
Novotel Бон - Image 1
Novotel Бон - Image 2
Novotel Бон - Image 3
Novotel Бон - Image 4
25 avenue Charles de Gaulle, 21200 БОН, Франция

Описание

Особенности отеля

  • Сертификат GREEN KEY

  • Терраса у бассейна и обслуживание в номере

  • Ресторан Wine Please

  • Бассейн и фитнес-центр

  • Игровые автоматы, настольный футбол, крытая и открытая детские зоны

Наши номера

Расположение отеля

Novotel Бон

25 avenue Charles de Gaulle
21200 БОН
Франция

GPS:47.008087, 4.849314

Телефон
Факс +33 3 80 24 59 29

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено

Wine Please !

Оцените гастрономические изыски нашего шеф-повара в Wine Please: насладитесь простой, вкусной, полезной для здоровья и сбалансированной кухней! В летний период доступна тихая открытая терраса рядом с бассейном.

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.6/5  Отзывов: 2 579

Рейтинг TripAdvisor  4.1/5  Отзывов: 1 790

1 night overnight stay

Примечание: Tripadvisor 3.0/5

aotrave11er Реальные отзывы TripAdvisor

1 night stay as part of a group of 25. Hotel - Good location just off the motorway for somewhere to stop on a long journey. Room - Good sized room, Layout with the toilet separate to the bathroom not to my personal liking. Cleanliness ok although not 4* as some of the light switches looked a bit greasy when I first entered the room. That being said it wasn't dirty. Service - receptionists on the evening and morning were friendly. Food - we ate dinner there which was full of flavour and breakfast which was a good choice. Although I believe there were a couple of issues with the hot drinks machine and toaster not working. Sadly the service received from the bar staff and restaurant wasn't to standard and customer service training needs to be looked at it in this area. Maybe it was because the hotel was full and we were a big party and they felt under pressure. I felt we were an inconvenience. Wasn't sure where the breakfast was and so went towards the area and was greeted with a curt "No". One of the party had an issue with turning off the orange juice tap which meant it spilt everywhere. Do realise it's an inconvenience cleaning it up but the staff member looked at them and me (as I was trying to help) as if we had done it on purpose. Even ordering drinks at the bar the staff didn't appear to want to serve us. I tried to speak the local language to build a a bit of a rapport but got nothing in return. Shame.

Dear aotrave11er, Thank you for taking the time to share your detailed feedback following your group stay at Novotel Beaune. We’re glad to read that you appreciated our convenient location, room size, and the quality of both dinner and breakfast. It’s also encouraging to know that our reception team left a positive impression. However, we are truly sorry that your overall experience was impacted by the service at the bar and restaurant. Please accept our sincere apologies if you felt unwelcome or poorly treated. This is not the level of hospitality we strive to provide, and your comments have been shared with the teams concerned for immediate attention and additional training where needed. We are especially sorry about the breakfast incident and the perception that you or your group were seen as an inconvenience — that is absolutely not the spirit of service we aim to uphold. Rest assured, we are addressing this internally to ensure all our guests, regardless of group size or background, receive warm, respectful, and professional service. We hope to have the opportunity to welcome you again and provide a much-improved experience on your next visit. Kind regards, Alexane Ertz

Stop over on the way to Val D’Isere

Примечание: Tripadvisor 4.0/5

JonnersB Семьи - Реальные отзывы TripAdvisor

25 minute walk to downtown Beaune but handy for the motorway and close to Carrefour for pre-ski shopping and a nice boulangerie is nearby if you haven’t booked breakfast. A clean hotel that does what it says on the tin. There is a lot of competition nearby but we were happy with our choice.

Dear JonnersB, Thank you for sharing your experience with us. We are glad that you found our location convenient for your stopover on the way to Val d'Isère and that you were satisfied with our hotel. If you haven't booked breakfast in advance, we are happy to offer you options upon departure. You can enjoy our buffet breakfast, the City Breakfast at the bar for just 8.30 euros per person, or a coffee and croissant for 4 euros. Also, for children up to 16 years old, breakfast is free when accompanying an adult who chooses to have breakfast. We hope to welcome you again soon! Best regards, Arman Alexandru Assistant Chef de Réception – Novotel Beaune

Stop from south of France on the way back to London

Примечание: Tripadvisor 5.0/5

chrisrolt Семьи - Реальные отзывы TripAdvisor

Perfect place to stop on the way back from south of France . Hotel is very nice and 2mins drive from motorway and 5mins drive from city which is beautiful. Hotel is clean, staff are very efficient, top pool and perfect breakfast. Very good for children, ours lived it.

Dear CHRISROLT, Thank you for your feedback. We are happy to read that you enjoyed your stay with us and that our hotel and our teams met your expectations. We will pass on your pleasant feedback to our teams. We hope to welcome you again for a future stay. Best Regards Julie

Atrocious restaurant experience !

Примечание: Tripadvisor 1.0/5

James K Реальные отзывы TripAdvisor

Useful location just off motorway & has a pool that’s good in the summer. Pricey for a Novotel but we stayed in high season. I’m only leaving this review to say DON’T EAT AT THE RESTAURANT! We waited over 2 hours for 1 course & ice cream with 2 kids & staff were rude & unhelpful - it wasn’t even that busy! Crap service usually does not bother me but this was next level. We were staying here to break a long journey in half & just wanted to eat & go to bed. The length of wait for utterly mediocre overpriced food was insane. We almost split & went to the McDonald’s just up the road after 40 minutes of sitting there & not even being offered a drink - wish we had! BE WARNED!

Dear D7120WZjamesk, Thank you very much for your feedback. We are delighted that you enjoyed the location of the hotel and our swimming pool. We are also sorry to hear that our restaurant did not meet your expectations. We understand that after a long journey the wait in the restaurant is not the most pleasant and we apologise for this. We are also sorry that you did not find the restaurant staff pleasant and we will be sure to pass on your comment to our teams so that this does not happen again. We take into account all your comments and will not fail to use them to improve the quality of our catering. The well-being of our customers is our priority and we hope to be able to welcome you back under better conditions. We would also like to discuss this further with you privately. Please contact me directly. ERTZ Alexane Head of Reception

the worst place ive ever visited on planet earth. absolute incompetence. hate it more than anything.

Примечание: Tripadvisor 1.0/5

Escape06154638058 Семьи - Реальные отзывы TripAdvisor

terrible service no one has a clue what theyre doing. avoid at all costs. sleep in car if necessary. worst hotel ive ever visited. embarrassing service. restaurant staff walk around aimlessly. come here if youre ok with 40 minute wait times between each course.

Good morning, Sir, Thank you for your comment, but I'm surprised because I can't find any record of your stay. Please do not hesitate to contact me so that we can discuss what happened and get feedback like yours. You didn't mention the problem at all. I look forward to hearing from you and wish you a pleasant day. ERTZ Alexane Head of Reception

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Другие интернет-пользователи оценили наш отель

  • 678 Отзывов 9.3/10 Расположение
  • 1 181 Отзывов 7.8/10 Номер
  • 1 188 Отзывов 8.8/10 Сервис
  • 9 Отзывов 7.1/10 Интернет
  • 612 Отзывов 8.7/10 Завтрак
  • 393 Отзывов 8/10 Чистота

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