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ホテル Novotel Clermont-Ferrand 4 つ星

お客さまの声 4.4/5 8,006 件のレビュー

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Novotel Clermont Ferrand
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+ 16 サービス

ホテルのその他の情報

  • Restaurant with fresh seasonal products; homemade dishes on menu board.

  • Play area and numerous activities for children

  • 8 meeting rooms renovated in 2019, video conference, ClickShare, fiber WiFi

  • Pool, solarium, Jacuzzis, hammam and fitness center. Petanque/Ping-Pong.

  • Hotel rooms renovated in 2021 with fiber WiFi and Chromecast with TV.

ホテル館内および周辺のサービス

チェックインは12h00からです

チェックアウトは12h00です

有料サービス

サービス情報とお役立ち情報
  • オンラインチェックイン
  • Wi-Fi/インターネットアクセス
  • 駐車場
  • お身体の不自由なお客さまのためのバリアフリー
  • ペット同伴可 有料サービス
  • お子様向けの屋外遊び場
  • 完全禁煙ホテル
  • エアコン
  • AULNAT 有料サービス
  • ホテルスタッフが応対可能な言語
  • フロントデスクは24時間対応しています
  • LATE CHECK-OUT UP TO 5PM 有料サービス
  • 靴磨き機
レジャーとアクティビティ
  • 屋外プール(温水設備なし)
  • フィットネスセンター
  • 快適なご滞在
  • お子様向けの屋外遊び場
  • ゴルフ 有料サービス
  • その他のスポーツアクティビティ 有料サービス
ケータリング
  • 朝食 有料サービス
  • レストラン1軒
  • バー1軒
  • ルームサービス
ビジネスサービス
  • 会議室11室
  • コピー/印刷サービス利用可能 有料サービス

ホテル所在地

Novotel Clermont-Ferrand

32-34 rue Georges Besse
Le Brezet
63100 clermont ferrand
フランス

電話番号: +33473411414

ファックス: (+33)4/73411400

チェックインは12h00からです

チェックアウトは12h00です

  • 飛行機で

    AULNAT 1km / 0.63 マイル - シャトルバス有料

  • ヘリコプターで

    CLERMONT-FERRAND AUVERGNE AULNAT 1km / 0.63 マイル

  • ヘリコプターで

    ISSOIRE AVIATION 30km / 18.75 マイル

  • 車で

    LE BREZET-AULMAT N°16 0.1km / 0.06 マイル

  • 電車で

    GARE DE CLERMONT FERRAND 4km / 2.49 マイル

GPS:45.786567, 3.14186

当ホテルの客室

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. The hotel's 133 rooms are fully furnished, allowing families and businesspeople to enjoy the best welcome: WIFI (free), minibar, courtesy tray with tea/coffee, safe, flat screen TV, air conditioning, etc.

レストランとバー

LE RESTAURANT NOVOTEL CAFE

Chef provides cuisine with fresh, seasonal and local products. Wine, beer and cheese from Auvergne. Restaurant opens onto the terrace and pool. Summer terrace service. Daily homemade dishes, set menus

非契約写真

LE BAR NOVOTEL CAFE

Located right in the heart of the hotel, the bar is the perfect meeting place for work or relaxation: piano, board games, cocktails, service on the terrace.

非契約写真

ミーティングとイベント

会議室

  • 会議室の数:11

  • 最大サイズ:200 m²

  • 最大ご利用人数:180 人

  • パーティの最大ご利用人数:105 人

詳細

お客さまの口コミ
Novotel Clermont-Ferrand

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.4/5

8,006 件のレビュー

tripadvisor

トリップアドバイザーの評価 4.0/5

1,533 件のレビュー

Novotel Clermont-Ferrand

トリップアドバイザーの評価 4.0/5

marinecarlier Family - 03/01/2020 トリップアドバイザー認証口コミ

The hotel is very nice and quiet. The bedroom was very comfortable. The dinner at the restaurant was really not good ! The breakfast is verry good but you have to make an effort for the dinner in the evening. It is so sad...

A perfect Oasis at the Meridien !

トリップアドバイザーの評価 4.0/5

Curious631704 Family - 17/07/2019 トリップアドバイザー認証口コミ

On our way to the south of France we chose after a good Novotel experience in Paris, this hotel. It is situated allmost directly at the highway but when you're there, you only notice the beautiful garden and the swimming pool. A perfect hideaway, the kids and us loved it. ++ friendly staf, good breakfast and enough (secured) parking space, also for our folding trailer. - alltough diner/wine was good, menu card could go more 'local' French.

Beste Curious, Bedankt voor je reactie achtergelaten op TripAdvisor. Uw tevredenheid is onze prioriteit. Ik zal niet aarzelen om het met mijn team te delen. Heel hartelijk

Very nice as usual....

トリップアドバイザーの評価 4.0/5

Hansgerd M Couples - 15/07/2019 トリップアドバイザー認証口コミ

We stop and stay at the Novotel 3 to 4 times a year when travelling from the Paris region to the South of France and vice versa. Always nicely received, rooms and beds are good, breakfast is always with a variety of choices, the outside sitting area with the park invites for a nice rest, my wife enjoys the swimming pool, we can only recommend this hotel.

Dear guest, It is with great pleasure that I read your comment that you left on Trip Advisor following your stay at the Novotel Clermont-Ferrand. The quality of our services is our priority. Your satisfaction is our reward. I will not hesitate to share it with my team because it is a real source of motivation for them. Thank you again for your loyalty and see you soon!

Novotel C F

トリップアドバイザーの評価 5.0/5

peter l Couples - 14/06/2019 トリップアドバイザー認証口コミ

Nice hotel good service great food stopped one night on way to ardeche very handy for motorway secure parking and efficient booking in by polite receptionist who was a fluent English speaker nice bar area and outside seating area

Dear Peter, Thank you for taking the time to write your 5 star comment! We attach great importance to the welcome and quality of our services. I would not hesitate to be part of my team. You will always be welcome at Novotel Clermont Ferrand. See you soon. Very warmly,

Not a good experience

トリップアドバイザーの評価 2.0/5

keith624 Couples - 06/09/2018 トリップアドバイザー認証口コミ

Have stayed here quite often and it has been good but our latest stay was not a happy experience.Room smelled of smoke. Small fridge and kettle in room were unplugged and when we moved fridge to plug it in the alcove was very dusty.Rang bell in bar a couple of times but no one appeared even though the receptionists could see i was waiting. I tried using the "Fast Checkout" as normally do but receptionist ran after us in the car park saying we hadn't paid for extras even though she acknowledged she had our credit card details on my account

Dear Customer, I thank you for having the time to write your comment on Tripadvisor following your stay at Novotel Clermont Ferrand. I am sincerely sorry that your stay was not up to your expectations. I hope to have the pleasure of welcoming you soon to regain your trust. Sincerely,

Always very good

トリップアドバイザーの評価 4.0/5

Hansgerd M Couples - 19/08/2018 トリップアドバイザー認証口コミ

We are staying at the Novotel Clermont-Ferrand several times per year when we travel to the south and also coming back, good rooms,, very good outdoor facilities swimming pool and park to relax, we will continue to return on our next travels

Dear Guest, A big thank you for all your praise for your stay at our Novotel hotel in Clermont. Our team works every day to offer you an excellent stay in a pleasant environment with a quality service. Your satisfaction is our greatest reward and we are happy to have given you a great time. Looking forward to welcoming you again. Very sincerely

Clermont Ferrand

トリップアドバイザーの評価 5.0/5

Gill D Couples - 13/08/2018 トリップアドバイザー認証口コミ

Excellent hotel,friendly welcoming staff at check in, room service and breakfast. Very clean room with a fully stocked fridge.Comfortable bed in nice quiet hotel.Good variety of choice for breakfast and room service.

Dear Gill I am delighted to read that your stay at the Novotel Clermont Ferrand has lived up to your expectations. We attach great importance to the impressions of our customers and we wanted to thank you for taking the time to tell us yours. We hope to welcome you again very soon for I hope a new stay deserves a 20/20. Sincerely,

some disappointing aspects

トリップアドバイザーの評価 3.0/5

Sightsee310013 Couples - 07/07/2018 トリップアドバイザー認証口コミ

very busy probably due to a conference taking place parking good as we got there early not great standard of room compared with other Novotel hotels in the past, refurbishment required average evening meal, quite expensive free glass of wine appreciated as part of membership staff ok , but very limited English for many

Dear Customer, I am sorry to read that your stay did not perfectly meet your expectations. Thank you for taking the time to write your remarks on Tripadvisor. We have taken note of your remarks and know that these have been seriously taken into account. We are sincerely sorry and hope to have the chance to welcome you again. Best regards,

Weekend stay at Novotel Clermont Ferrand

トリップアドバイザーの評価 3.0/5

Dolfinisland Business - 24/11/2017 トリップアドバイザー認証口コミ

The hotel is located in a remote industrial area. Very convenient to and from the airport for an overnight stay but will not recommend it for holiday stay unless you have a car with the trip. Overall a pleasant stay except for the not very helpful attitude of 1 front line staff.

Dear Customer, Thank you for leaving your review on Trip Advisor for your stay at the Novotel Clermont-Ferrand. Our establishment is indeed very well located at exit 16 of the highway and next to the airport. All our rooms are soundproofed. We benefit from a free and secure parking of 170 places, a park of one hectare with swimming pool, fitness trail, table tennis, outdoor swimming pool open in summer. I hope you have had time to enjoy the gym and jacuzzis / steam room? Looking forward to welcoming you soon. Very warmly,
お客さまの声 3.0/5

コ. ファミリー - 02/11/2017 確認済みレビュー すべて

部屋が少し古いジャグジーが二個あるのに1つしか起動していなかった働いている人はみな親切で良かった

SOUSHI K. 様 この度は、Novotel Clermont Ferrand でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。 この度のご宿泊において、ご期待にお応えすることができず、大変申し訳ございません。 頂戴いたしましたご意見、ご感想をもとに、今後のサービス改善に必ず役立たせていただき、ご満足いただけるご宿泊をご提供できるよう、Novotel では、スタッフ一同、より一層の努力を重ねてまいります。 この度は、アンケートにご協力いただき、ありがとうございました。 またのご宿泊を心よりお待ち申し上げております。 ありがとうございました。 Delphine GIRAUD Directrice Novotel Clermont-Ferrand le Brézet h1… ligne directe 04 73 41 14 44

Great overnight stop

トリップアドバイザーの評価 5.0/5

Jo C Family - 06/09/2017 トリップアドバイザー認証口コミ

Great overnight stop on our return from Spain. The family room was spacious and very comfortable. No one wanted to get out of the beds in the morning! Breakfast had everything you could ask for and the pool was great to cool off in before hitting the road again. Lovely grounds too. Only downside was the prices of the drinks in the bar, €18 for 4 soft drinks!! However booked the room in advance for a bargain price so can't complain.

Dear Customer, Thank you for taking the time to write a review of Trip Advisor after your stay at Novotel Cermont Ferrand Indeed, our establishment is ideally located on the road to Espaagne, equipped with a large secure, closed and free parking. Our family rooms are indeed very appreciated. The average price of our soft drinks is 4.50 € including the service of a 4-star hotel restaurant. I hope you enjoy free access to the 2 jacuzzis and hamam? We look forward to welcoming you on your next visit. Truly,

Ok but

トリップアドバイザーの評価 3.0/5

keith624 Couples - 01/05/2017 トリップアドバイザー認証口コミ

After driving 500 miles we were looking forward to a nice relaxing drink in the bar. However the bar area was busy with people on laptops and mobile phones. It resembled an office not a bar. The walk in shower was a bit slippy and I would have thought a hand rail would have helped entry and exit from shower.

Dear Customer, Thank you for writing your review about your stay at Novotel Clermont-Ferrand. Indeed, there are days when businessmen occupy the space of the bar to enjoy the free wifi. However, the terrace will soon be open and you can enjoy our excellent cocktails. I hope to have the pleasure of welcoming you during your next stopover in Auvergne. Very warmly,

En route

トリップアドバイザーの評価 5.0/5

Kerry L Couples - 27/04/2017 トリップアドバイザー認証口コミ

Nice clean hotel hotel with polite and helpful staff. Rooms were good size and shower good. Hotel restaurant provided a good menu with helpful service. Good secure parking. Only issue was miles from any where but we did chose the hotel so can't complain.

Dear Kerry, Thank you for taking the time to leave your review after your stay at the Novotel Clermont Ferrand. I am glad to read that you have been pleased with your stay. Your satisfaction is our priority. It is a real source of motivation for all of us. I will share it with my team. I hope to welcome you very soon in our establishment. Very warmly,

OK. No more.

トリップアドバイザーの評価 3.0/5

N629JUrichards Family - 18/04/2017 トリップアドバイザー認証口コミ

Room was spacious and comfortable enough but air con did not work and was unbearably hot overnight, even if it was a perhaps unseasonably warm April. Turning the air con to 5 degrees made no difference and opening a window was not an option, being next to a motorway. Staff on reception (who were rather typical in their display of "ennui": little eye contact, always the feeling that you were disturbing them from their work on the computer) told me the air con problem always happens "at the turn of the season". OK, so sort it out. On the plus side, there was a lot of effort made to entertain children in the reception area: games, etc. And there was plenty of space for the kids to run around outside. And thanks Novotel for resisting charging for parking, unlike many other hotel chains. Breakfast was nothing special; too much sweet stuff and the scrambled eggs were appalling. Didn't eat dinner in the resto; there's a cheap and perfectly acceptable local Auvergnat brasserie five mins walk away. For €130 euros this, sadly, is experience the kind of average experience you have to put up with these days in a hotel 5 mins off the motorway, Hilton it ain't.

Dear Richard, Thank you for taking the time to write your review following your stay at the Novotel Clermont Ferrand. Our daily goal is for our guests to be happy with their stay. I'm sorry you got too hot in the room. Indeed, the warmth of April was exceptional. Our breakfast service is very varied. You have a wide range of sweet, salty, dairy, organic and gluten-free products. I hope you enjoyed our relaxation area equipped with 2 jacuzzis and a hammam? For your next stop Auvergnate, do not hesitate to taste our menu Slate in the restaurant. Your children will be welcomed with a welcome gift. Truly,

Nice hotel... poor restaurant service

トリップアドバイザーの評価 3.0/5

gs007 Family - 29/08/2016 トリップアドバイザー認証口コミ

We arrived all happy once we walked in as the bar area and restaurant are probably the best we have experienced from one of these type of hotels. However come dinner the illusion fell to pieces, an hour after being seated to get the order taken! ... then an age to receive drinks and the starters.... to top it off we where all ill the eveing and following day... if the service was sorted in the restaurant it would be close to perfect. Close but no cigar.

Dear Customer, Thank you for taking the time to write your comment. You were disappointed with the service at the restaurant , please accept my apologies . Know usually our customers are very pleased with the restaurant service and food quality . I take into account your comments and thank you . Did you enjoy your accommodation and other hotel services , I am delighted. I hope you were able to enjoy our outdoor pool and a hectare park to relax. While warmly ,

Satisfactory

トリップアドバイザーの評価 3.0/5

jeffersfb Family - 19/08/2016 トリップアドバイザー認証口コミ

This hotel was the 2nd of a two night stay with the hotel chain, the other was in le Touquet. It's location was superb, just off the motorway and very easy to find. It's facilties are OK, it's clean and food and beverage choices average and satisfactory. As with most chains the menus are fairly standard, but nonetheless pleasant. Customer service was generally good, however what over shadowed our stay was a particular staff member and their behaviour. Following the reporting of a long hair tangled into my steak, I did not get an apology and my food was replaced without a single world said to me. I do speak limited French, but nonetheless for a hotel chains as multinational as this, i would hve expected something. I ate the replacement with caution. On paying the bill, I requested a glass of wine off the bill (why not I thought). The individual refused and through an interpreter said I ate the meal so I should pay. I said as an apology, this was refused and the individual would not look at me and grumbled in French. I asked for the manager and asked if she was OK, which was responded with no, she's not but I will speak to her after her shift as her behaviour was unacceptable. The manager in fairness removed the steak off the bill, something I did not ask for to settle matters, but ultimately good manners don't cost a thing bad customer service costs a fortune. Other than that, the breakfast is plentiful and attractive and we'll worth the money.

Dear Guest, Thank you for taking the time to share your feedback. While i wish you had a better experience, it is feedback like this that we learn form and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely

Another enjoyable Accor

トリップアドバイザーの評価 5.0/5

FrancoPhile17 Couples - 12/08/2016 トリップアドバイザー認証口コミ

On Bastille Day, important to choose a hotel which offered easy access, secure parking, comfort and a meal at the end of the road. This Novotel delivered as it offered a pleasant environment and makes the most of its landscaping in an area surrounded by busy roads, other buildings and the airport nearby. The clever use of hedging provides adequate cover for the pool and sitting-out areas. Noise was not intrusive given the lacation and aircon worked well with windows closed. It was particularly noticeable that the evening restaurant staff were knowledgable and experienced such that service was smooth and professional. Breakfast was also well-staffed such that there was a seamless replenishment taking place as the hotel was busy with travelling motorists. A hotel to which we shall return.

Dear Guest, we very much appreciate your comments regarding your stay at the Novotel Clermont Ferrand. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. it is always encouraging to learn that guests are satisfied with our services as it is what we strive for every day. Thank you for your kind feedback. We hope to see you again soon for another magnifique journey with us ! Sincerely,

Big Breakfast

トリップアドバイザーの評価 5.0/5

stephen_harris27 Couples - 08/08/2016 トリップアドバイザー認証口コミ

This is not cheap, but I cannot think of a better way of breaking the long journey to and from the South of France; the breakfast sets you up for the whole day! Particularly good value if you have children under 17 staying in your room who eat a hearty breakfast, as this is included Amazingly comfortable beds.

Very good Novotel, pity that bedrooms are old fashioned

トリップアドバイザーの評価 4.0/5

Traveller8071 Family - 25/07/2016 トリップアドバイザー認証口コミ

Professional and kind staff and waiters, well equiped hotel with swimming pool and jacuzzi. Clean rooms but old fashioned one which is pity for this kind of hotel. Restaurant was good, even if bit expensive, quality of food was nice

Dear customer , we thank you for sharing your experience with the TripAdvisor community. It's always a pleasure to read that our services were up to your expectations. Our standard rooms are being renovated. Do not hesitate to contact our reception to benefit from a superior or executive room, as they all have been renovated. We would be more than happy to find the best suitable room for you! Best regards,

Lovely hotel.

トリップアドバイザーの評価 5.0/5

Janet T Couples - 15/06/2016 トリップアドバイザー認証口コミ

Nice hotel with good facilities and the staff were very good. Situated just off the autoroute, although a bit tricky to get to. Enjoyed relaxing in the spa after a long journey in the car. Half board deal is good value.

Dear Janet, Thank you very much for your comment ! sincerely

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