Sofitel Mauritius L'Impérial Resort & Spa 5 星

客户意见评级 (ALL 评级) 4.5/5 1,554 评论

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Wolmar, 90517 FLIC EN FLAC, 毛里求斯

描述

酒店其他优惠

  • 海滨度假村位于著名的西海岸，可欣赏壮观的日落

  • 高级水疗中心提供各种美容、健身和水疗护理

  • 儿童俱乐部，适合 4 至 12 岁儿童，设有专属泳池

  • 整个度假村均覆盖免费无线网络

  • 附近有许多酒店外活动，例如四轮摩托车和高尔夫

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酒店位置

Sofitel Mauritius L'Impérial Resort & Spa

Wolmar
90517 FLIC EN FLAC
毛里求斯

GPS:-20.31175, 57.36775

电话
传真 +230 453 8320

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.5/5  1,554 评论

TripAdvisor 评级  4.5/5  4,456 评论

卓越奖 2025

Outstanding hotel and staff

Tripadvisor 评级 5.0/5

Linda B 经 TripAdvisor 认证的评论

A truly five star hotel. All staff are outstanding and do everything to ensure a perfect stay. Relchalata in breakfast is so very kind and wants guests to be happy. She makes excellent omelettes too.

Dear Madam, Thank you so much for your wonderful feedback. We are delighted to hear that you enjoyed your stay and that our team — especially Rekha — helped make it memorable. We truly appreciate your kind words and hope to welcome you back again. Warm regards, Paulette Tang PA to General Manager

Very dissapointing resort

Tripadvisor 评级 2.0/5

Sameer P 经 TripAdvisor 认证的评论

The only positive element of my stay was the politeness of the hotel staff. Unfortunately, that courtesy did nothing to compensate for an experience that fell shockingly short of even basic 5-star standards. 1. Zero assistance on arrival. My wife and I reached the hotel around 8:30 pm. There was no one at the entrance. I had to walk nearly 30 metres to the lobby to request help while my wife stood outside alone for more than five minutes before anyone bothered to assist. 2. Reception had no clue about my reservation. Both the receptionist and another lobby staff member appeared completely confused when I gave them my name. They behaved as though my reservation did not exist until I showed them my confirmed booking on the ALL Accor App. 3. Pointless paperwork despite online check-in. I had already checked in online, and all my details were available through the Accor system. I was still asked to fill out forms manually. Only after I insisted did they agree that a signature was sufficient—exactly what should have happened in the first place. 4. Incorrect and dismissive handling of reward points. When I requested to settle my stay using my Reward Points, I was told—incorrectly and rather rudely—that I should have made the booking “accordingly.” As a long-time Accor Gold member, I have never faced such an obstacle anywhere in the world. Only after wasting over 10 minutes did the hotel “agree” to apply my points. 5. Unacceptable 20-minute check-in. After a long international flight and a long taxi ride, being subjected to a 20+ minute check-in—after having completed online check-in—is simply unacceptable. 6. No welcome drink. Room upgrades are subject to availability, but a welcome drink for Gold members is standard. It was not offered. 7. No dining options. We were told only the main restaurant was open and that the choice was either the buffet or room service. A resort of this category should never restrict guests to a buffet when they want something light or à la carte. 8. Forced buffet again the next day. On Sunday, again, the only option was the buffet. A purported 5-star resort unable to offer even a single à la carte dining option is astonishing. 9. Late check-out request ignored. I requested a late check-out at the time of check-in and asked them to note it in the system. I was told to check again on my departure day. On the morning of departure, I was simply told it was “not possible” and that I must leave at the standard time. No effort, no courtesy, no flexibility. In summary: For a resort charging nearly €500 per night, the service, competence, and overall experience were far below even basic expectations. This stay was deeply disappointing and nowhere near the standard promised by a 5-star Accor property.

Dear Sir, Thank you for taking the time to provide your feedback following your stay at Sofitel Mauritius L'Impérial Resort & Spa. We appreciate your kind words about our staff’s politeness, however, we are truly sorry to learn that several aspects of your experience did not meet your expectations. We investigated thoroughly your assumptions and would like to apologize for the lack of assistance upon your arrival and the confusion regarding your reservation. We understand how frustrating the check-in process must have been, particularly after a long journey. We shall ensure that your comments regarding the online check-in experience and the handling of reward points are addressed with our team. As evidenced by camera footage and records, welcome drinks were duly served. Regarding the late check-out request which is upon availability, we understand your disappointment but since hotel was fully booked, we regretfully had to decline your request Your feedback is invaluable, and it will be used to enhance our services moving forward. Best Regards, Paulette TANG Personal Assistant to General Manager

Nice stay in paradise

Tripadvisor 评级 5.0/5

acts_in_focus 经 TripAdvisor 认证的评论

We stayed in one Magnifique room for one week and we would like to emphasize the key parts of the hotel: We loved the room, the balcony and the cleanliness, and despite being in the closest building to the reception we weren't bothered by any noise during the night. We loved both pools, especially the jacuzzi in the adults only pool and the depth of the main pool. I felt like the hotel always had enough of everything: food, tables at the main restaurant, sunbeds at both pools and the beach, areas to unwind. It is rare to see a hotel that has enough space for everyone and we loved this aspect. The entire staff and crew were very helpful and smiled all the time and we had a great check-in/check-out process. The food was always very tasty. My only suggestion would be to cover the bacon and the potatoes at breakfast. Those two foods are the only left uncovered right by the egg station and I avoided getting them because everyone would talk loudly right above them raising some concerns in terms of health. All the dinners were very tasty, with great food quality. The sea was wonderful for swimming at high tide. However, I would have appreciated having access to a daily high and low tide timetable. I'm not sure if it was available and I just missed it. Thank you for the birthday cake! We would return!

Dear Guests, Our sincere thanks for your wonderful feedback. We are delighted to hear that you enjoyed your stay at the Sofitel Mauritius L'Imperial. It is especially rewarding to know that you always found enough space, sunbeds, and variety at the restaurant. Your kind words about our team are truly appreciated. We appreciate your helpful suggestions regarding breakfast and the tide timetable — we will share them with the relevant teams. It will be our pleasure to welcome you back again. Warm regards, Paulette Tang PA to General Manager

Very Expensive

Tripadvisor 评级 4.0/5

RajeevSarma 经 TripAdvisor 认证的评论

Stayed here for 3 nights on business trip with colleagues. It’s too far from airport. Property, rooms and amenities, gardens, facilities are very good. Sea view from the room’s balcony is great. Some of the factors for rating 4 out of 5 are - only one water bottle is given for entire stay (we were asked to fill water from dispensing unit or buy), food is very costly, check-in/out process took lot of time, didn’t allow late check-out, and last one is they arranged airport on our request but they asked us to pay driver directly instead of charging to the room (we had to struggle to pay as we had only dollars). However, sunset experience on beach is great…

Dear Sir, Thank you very much for sharing your detailed feedback following your recent stay with us. We’re delighted to know you enjoyed the property, gardens, and the beautiful sea view from your room. We’re truly sorry for the inconveniences you experienced regarding water provision, pricing, and check-in/check-out procedures. Your comments are invaluable and have been shared with the respective teams to help us improve these aspects. We hope to have the pleasure of welcoming you back in the future for an even more seamless and enjoyable experience. Kind regards, Paulette Tang PA to General Manager

Superbly rejuvenated rooms

Tripadvisor 评级 5.0/5

PatrickS26 经 TripAdvisor 认证的评论

We stayed at here regularly over the last decade and always delighted with the friendly service and superb food. Look out for Chef Raj’s Indian dishes. Had a delightful roast beef with herbs and pepper sauce prepared by Chef Thomas. Reception staff with Vikash and Yash always available with every help we needed. Waiting for the renovation of the spa to be completed. Still the staff provides one of the best service at the spa. Going back for this weekend after a short stay earlier this week. Looking forward to the dishes for the Mauritian theme night.

Dear Mr Patrick, What a pleasure to read your kind words — thank you so much for your continued loyalty over the years and for taking the time to share such thoughtful feedback. We’re truly delighted that you enjoyed our newly renovated rooms, the warm service from our Front Office Team and the culinary delights of our Chefs. Your encouraging words mean a lot to all of us. We can’t wait to welcome you back with your family to an even more relaxing experience soon again. With our warmest regards and gratitude, Paulette Tang PA to General Manager

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其他网络用户评价我们的酒店

  • 412 评论 8.8/10 位置
  • 738 评论 7.4/10 房间
  • 1,156 评论 8.4/10 服务
  • 12 评论 5/10 上网
  • 392 评论 7.4/10 氛围
  • 256 评论 5.4/10 清洁度
  • 164 评论 8.1/10 早餐
  • 71 评论 6.9/10 酒吧和饮品

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我们在附近的其他酒店

SO Sofitel Mauritius 5 星

客户意见评级 (ALL 评级) 4.2/5 (788 评论)

位于 23.146 km

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。