Sofitel Маврикий Империал Резорт & Спа 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.6/5 Отзывов: 1 962

Гарантия
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Sofitel Маврикий Империал Резорт & Спа - Image 1
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Sofitel Маврикий Империал Резорт & Спа - Image 4
Wolmar, 90517 ФЛИК-ЭН-ФЛАК, Маврикий

Описание

Особенности отеля

  • Курорт на знаменитом западном побережье с великолепными закатами

  • Известный спа-салон, предлагающий разнообразные косметические, оздоровительные и спа-процедуры

  • Детский клуб для детей от 4 до 12 лет с собственным бассейном

  • Бесплатный WIFI на территории курорта

  • Развлечения рядом с отелем: гольф, квадроциклы, прогулка со львами и многое другое

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Расположение отеля

Sofitel Маврикий Империал Резорт & Спа

Wolmar
90517 ФЛИК-ЭН-ФЛАК
Маврикий

GPS:-20.31175, 57.36775

Телефон
Факс +230 453 8320

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Бассейн
  • Парковка
  • Домашние животные не допускаются
  • Ресторан
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Обслуживание в номере

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.6/5  Отзывов: 1 962

Рейтинг TripAdvisor  4.5/5  Отзывов: 4 345

Сертификат качества 2024

Ideal place to have a great family time

Примечание: Tripadvisor 5.0/5

Lalita N Реальные отзывы TripAdvisor

The hotel has a great atmosphere. The staff is excellent. Rooms were clean. Food was fabulous. Themed buffet dinner decorations gave great vibes. Highly recommend to all those who are looking forward to have a relaxing stay with the family

Dear Valued Guest, Thank you so much for your kind words! We're thrilled to hear that you had such a wonderful time with your family. We truly appreciate your recommendation and look forward to welcoming you and your loved ones again for another relaxing stay! We take this opportunity to wish you a wonderful festive season and all the very best for 2025! Sincerely, The Sofitel L'Imperial Team

clothing policies??? for breakfast bathing shorts are ok at he same restaurant

Примечание: Tripadvisor 1.0/5

henry b Реальные отзывы TripAdvisor

Dear Management, I hope this message finds you well. My partner and I are currently staying at the Sofitel Flic en Flac for the third time, and we would like to provide feedback regarding our experience so far. We arrived today after a long journey and were the only guests at check-in, yet the process took over an hour. Given that we’ve stayed at the hotel before, there were no new details to provide, so it was surprising that we were still required to fill out the registration form. Aswell no Information regarding clothing was given. After check-in, we were happy to find that our room was beautiful and newly renovated – the "Manifique" room is a definite improvement compared to our last stay, where we experienced issues with a leaking air conditioner and a mouldy smell. We are pleased to see the hotel’s renovations have addressed these problems. However, we encountered an issue tonight at dinner when we were refused entry to the main restaurant. I was informed that I could not dine there because I was wearing shorts down to the knees. Despite the fact that the travel agency’s description of the restaurant only mentioned "appropriate clothing" without further clarification. On our last visit in 2019, we were able to dine in the same restaurant while wearing shorts, so I did not anticipate any issue this time. I understand that restaurants may have dress codes, but this is an open-air venue with temperatures close to 30°C, and I was surprised by the strict enforcement of this policy. We also recently stayed at another well-known five-star property in Mauritius, which did not impose such a dress code. If the Sofitel has a more stringent policy in place, I believe it would be helpful to clearly communicate this to guests in advance, especially those returning to the property who may not be aware of any changes. While we appreciate that appropriate attire should be required in fine dining settings, we also believe that the hotel management should balance this with the desire for guests to enjoy a relaxed and comfortable holiday. Given the overall experience, we feel that there needs to be a clearer distinction between "relaxed" dress code standards and those for more formal venues, as well as better communication of these standards. We’ve enjoyed staying at Sofitel Flic en Flac in the past, and we love the location. However, we would appreciate it if the management could take into account the importance of communication and guest comfort when implementing hotel policies. Thank you for taking the time to read our feedback. We look forward to hearing from you and hope that our concerns can be addressed.

Dear Sir, Thank you for your valuable remarks which help us improve our service. Our Rooms Division Manager has already addressed the matter, met with you, and provided explanations. We are glad the issue was resolved amicably and thank you for your kind understanding. We wish you a continued pleasant stay. Best Regards The L'Imperial Team

Хорошее расположение

Примечание: отзывы клиентов 3.5/5

Катерина Друзья - Проверенные отзывы - ALL

Территория красивая, пляж прекрасный. Из минусов: вода в пластиковых бутылках, которую нужно было самим набирать в кране в коридоре. Поставтье, многоразовые стеклянные бутылки и. пусть персонал их сам наполняет, это касается и. пляжа, обычно на пляже тоже стоят бутылки в стекле, которые можно пить бесплатно! Это для вас не составит больших трат, но значительно повысит уровень сервиса. и., кстати, нас предупредили, что воду мы должны сами набирать только на 3-й день проживания, все это время мы покупали воду в кафе.. и. еще, посуда в ресторане вся заляпана… это ужасно. и. опять же, нет воды бесплатной на ужинах, что очень удивило.

Dear Mrs K., Thank you for rating your stay at the Sofitel Mauritius L'Impérial Resort & Spa. We appreciate your positive feedback as well as areas of concerns regarding water, which you highlighted which provides us with the opportunity to constantly improve the quality of our services. Thank you again for your time and for sharing your experience, we do hope to have another opportunity of better serving you. Sincerely, Paulette Tang Personal Assistant to General Manager

Paradise!

Примечание: Tripadvisor 5.0/5

Faith F Семьи - Реальные отзывы TripAdvisor

This resort was an absolute paradise. We spent a week here and the only regret was that we didn’t spend longer instead of moving to a different 5 star hotel that just didn’t hold up in comparison to the Sofitel. The hotel is right on a gorgeous white sandy beach- exactly the kind you think of when thinking of Mauritius! The main pool is huge and so nice, Every night is a new theme in the restaurant and staff go all out with food and decorations. The food is always delicious (do not miss the breakfast crepes and the egg queen in the morning will make the best eggs you’ve ever had, made to order every time, any way you want) and service is always friendly and efficient. The rooms aren’t modern but they have a great authentic vibe and the resort grounds are stunning. Highly recommend this resort, already dreaming of returning.

Dear Faith, Thank you so much for your wonderful feedback! We're thrilled to hear you had such a memorable experience at Sofitel Mauritius L'Imperial Resort. It's great to know you enjoyed the beach, pool and dinners. We truly appreciate your recommendation and look forward to welcoming you back for another unforgettable stay! Warm regards, The L'Imperial Team

Far to be 5 star, horrible experience

Примечание: Tripadvisor 1.0/5

Pit_travel123 Реальные отзывы TripAdvisor

Horrible experience the end of our honeymoon. Team members are awesome but management are the worst. 1. Our first room was just in front of building being rebuild, the noise was constant. The manager told us it was just today (big lie because we check the day after and the noise was the same) 2. We waited 3 hours in the lobby to have another room, no communication (5 star hotel??? I doubt). Managers answers were "What you want me to do?" 3. The second room was big but not really clean. We had lot of roommates such as spiders, orange wasp or gecko. 4. For the breakfast be prepared to eat with pigeons walking on the plates. We asked a manager and the answer was like always "What you want me to do?" 5. Until the final bill we had surprises, the manager took my payment card and start writing down my card numbers (even if I paid with the machine already with my PIN). All that for security ... No worries my card is cancelled already. Good points: - people working there are trying their best - beach is beautiful - water activities are good - food (at the buffet) is really good The global experience was far from a 5 star hotel. The main issue are managers, not really trained to be 5 star. We certainly will go back to Mauritius but never to this hotel.

Dear Madam, Dear Sir, We are truly sorry to hear about your disappointing experience and apologize for not meeting your expectations. Your feedback is very important to us, and we will address the issues you've raised with our management team to improve our services. We are glad to hear that our staff, the beach, and the food were highlights of your stay, but we regret that the overall experience did not reflect the high standards we strive for. We appreciate your comments and hope you will reconsider visiting Mauritius again in the future. Kind regards, The L'Imperial Team

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