Novotel Rotterdam Brainpark 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.4/5 1.567 görüş

En iyi fiyat
garantisi
Novotel Rotterdam Brainpark - Image 1
Novotel Rotterdam Brainpark - Image 2
Novotel Rotterdam Brainpark - Image 3
Novotel Rotterdam Brainpark - Image 4
K.P. Van Der Mandelelaan 150, 3062 MB ROTTERDAM, Netherlands

Açıklama

Otel ekstraları

  • All 210 hotelrooms are renovated in 2023.

  • Easily accessible by car and public transport. Just 10 minutes by metro to the city centre.

  • 2 Children up to 16 years can stay & have breakfast for free* and Cheap parking.

  • Close to Rotterdam AHOY, Maritiem Museum, Plaswijckpark and Diergaarde Blijdorp

  • Please be ware that we are a cashless hotel. We do not accept any cash payments.

Konaklama olanaklarımız

Otelin konumu

Novotel Rotterdam Brainpark

K.P. Van Der Mandelelaan 150
3062 MB ROTTERDAM
Netherlands

GPS:51.915489, 4.52958

Telefon
Faks +31 10 253 2571

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

Restaurant The Bridge

Dine however you want, whenever you want. Enjoy simple, tasty, healthy and balanced cuisine at any time. Take a moment to relax in the restaurant, on the sunny terrace, or even in your room.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.4/5  1.567 görüş

TripAdvisor Derecesi  4.0/5  1.394 görüş

To be avoided

Tripadvisor puanı 1.0/5

K9500JNarnaudl İş - TripAdvisor onaylı yorum

The entire staff of this hotel needs a training in hospitality. As a guest you always have the feeling that you are bothering them. The breakfast was super stressful, not what you want to start your day. The lady checking your room number even does not answer to your “Good morning” as she is more busy to shout across the room to chase the customers who she thinks have not paid for the breakfast. To be served at the bar, even if the staff clearly sees you, you have to interrupt them in their 15min discussion and you clearly feel that you are not welcomed. The room was furnished with Ibis furniture, not the Novotel standard and, on top of big stains on all of them, there is no desk - not ideal when you stay for business. Lastly, as a Platinum customer, that was the first time that I was not proposed an upgrade, early check-in or late check out - despite them having clearly availability of “executive rooms”. I forgot to mention the cleaning lady, who, despite the do not disturb sign, tries to enter your room 1 hour before check-out time. Awful experience. Never again for me.

Dear Arnaud, Thank you for taking the time to share your feedback. We are deeply concerned to read about the challenges you faced during your stay. Our goal is to provide a warm and welcoming environment, and it is apparent that we fell short in delivering this experience to you. Regarding the interaction with our staff, we are sorry to hear that you felt your presence was not properly acknowledged, particularly during breakfast and at the bar. We take pride in our service standards and what you describe is not reflective of our usual guest experience. Additionally, we would like to extend our apologies for the inconvenience you experienced with the room furnishings and the absence of a desk in your room. Our Longstay and Executive rooms typically feature a work-friendly environment, and we regret any oversight in this area. Your feedback as a Platinum guest is invaluable, and we are truly sorry that we did not meet your expectations for loyalty recognition including an upgrade or flexible check-in and check-out options. We appreciate your loyalty and it is disappointing to learn that we did not convey this during your visit. Furthermore, the disturbance from our housekeeping team, especially when the 'Do Not Disturb' sign was displayed, is a matter we take seriously. Please accept our sincerest apologies. We will review your comments thoroughly with our team to enhance our service and ensure that our guests feel valued and supported throughout their stay. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Ryan Lala, Front Office Manager

If you need a desk book somewhere else

Tripadvisor puanı 2.0/5

Usually C TripAdvisor onaylı yorum

This is a business hotel in a so called brain park next to a university. There is no desk to work on in a standard or superior room. To get a desk you need an "executive" room. This is totally riduclous for a business hotel. If I had known I would never have booked it. So I am telling you so you don't make the same mistake as me. Cheaper hotels have desks --> avoid this Novotel if you need to work in the evenings.

Dear Professor, Thank you for taking the time to share your feedback. We are sorry to hear about your dissatisfaction regarding the work amenities in our standard rooms. The table in the standard room is not ideal to work on for prolonged time. Our executive and long stay rooms only offer a full desk for those who require a dedicated workspace. We understand how important a comfortable and functional working area is for our business travelers. Your public feedback helps to inform guests who may not be aware or do not have access to more detailed information. Furthermore, we strive to offer competitive rates and amenities that cater to the needs of all our guests, whether they are staying for business or leisure. We regret that this aspect of your stay did not meet your expectations. Your personal email was well received and do not hesitate to contact us if we can offer assistance. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Ryan Lala, Front Office Manager

Strongly recommended

Tripadvisor puanı 5.0/5

Noides76 Aileler - TripAdvisor onaylı yorum

This was a very pleasant experience. The room was big and with comfortable beds, good amenities. Friendly staff everywhere. The breakfast was top notch, awesome variety and quantity of everything. I strongly recommend staying in this hotel!

Dear Guest, Thank you for this great review. We are truly delighted that your stay at Novotel Rotterdam Brainpark was marked by comfort and satisfaction. We are pleased that the spaciousness of our rooms, the comfort of our beds, and the range of amenities provided contributed positively to your experience. It is wonderful to hear that our staff's friendliness made a lasting impression and that the variety and quality of our breakfast buffet met your expectations. Your commendations are highly appreciated and serve as a testament to our dedication to service excellence. We look forward to welcoming you back soon. Kind regards, Ryan Lala, Front Office Manager

Avis müşterileri puanı 4.5/5

Anonim Aileler - ALL için doğrulanmış yorumlar

Herşey güzeldi, odalar da buz dolabı olmasını beklerdim

Bey, vakit ayırarak yorumunuzu bizimle paylaştığınız için teşekkür ederiz. Novotel Rotterdam Brainpark'da geçirdiğiniz zamanın keyifli olduğunu duymak bizi mutlu etti. Lütfen bilin ki, executive odalarımızda dolu birer minibar mevcuttur ve uzun süreli konaklamalar için tasarlanmış odalarımızda ise bir buzdolabı bulunmaktadır. Standart odalarımızda buzdolabı sunmamaktayız, ancak misafirlerimizin rahatı için her türlü talebi değerlendirmeye alıyoruz. Bununla birlikte, otelimizin konumu sayesinde Rotterdam'ın canlı şehrini keşfetme fırsatını da unutmayın. Kralingse Zoom metro istasyonuna sadece yedi dakikalık yürüyüş mesafesinde konumlanmış otelimiz, şehir merkezine kolay ulaşım imkanı sunmaktadır. Sizi tekrar aramızda görmeyi çok isteriz. Saygılarımızla Ryan Lala, Front Office Manager

Avis müşterileri puanı 5.0/5

Uygar Aileler - ALL için doğrulanmış yorumlar

Otel iyi seviyede, tavsiye ediyorum herkese..

Sayın Uygar Bey, Görüşünüzü bizimle paylaştığınız için teşekkür ederiz. Novotel Rotterdam Brainpark'ta keyifli bir konaklama geçirmiş olmanızdan dolayı mutlu olduk. ALL - Accor Live Limitless sadakat programımıza üye olduğunuzu ve programı başkalarına tavsiye etme konusunda memnuniyetinizi öğrenmek bizleri ayrıca sevindirdi. Otelimizi diğer insanlara tavsiye etme nezaketiniz, misafir memnuniyetine verdiğimiz önemin bir yansımasıdır ve her zaman daha iyiye gitmek için çaba gösteriyoruz. Sizi tekrar aramızda görmekten onur duyarız. Saygılarımızla Ryan Lala, Front Office Manager

ile iş birliği içinde TripAdvisor

Diğer web kullanıcıları otelimizi değerlendirmektedir

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  • 35 görüş 1.9/10 Wellness Bölümü
  • 24 görüş 1.9/10 Havuz

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