メルキュール リヨン エスト ヴィルフォンテーヌ ホテル 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 1,591 件のレビュー

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説明

ホテルのその他の情報

  • リヨンサンテグジュペリ空港から15分

  • フィットネスセンター「Ikebana」の無料アクセス

  • 木々の生い茂る公園の中心にあるファミリー向けアパートメント

  • 屋内温水プール

  • リヨンのヴィレッジ アウトレットから徒歩5分

当ホテルの客室

ホテル所在地

メルキュール リヨン エスト ヴィルフォンテーヌ ホテル

Parc Technologique, 20 rue Condorcet
38090 ヴィルフォンテーヌ
フランス

GPS:45.627242, 5.166419

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  1,591 件のレビュー

トリップアドバイザーの評価  3.5/5  734 件のレビュー

Good location to stay. Next to highway.

トリップアドバイザーの評価 3.0/5

MannuJam ビジネス - トリップアドバイザー認証口コミ

Very good location, next to highway. Average breakfast , but limited lunch and dinner options. Studio rooms were good to stay. Quiet and clean but a bit far. coffee machine with 4 paper cups. Sofa and TV with Bathing room were downstairs and bed with washroom upstairs. Hard time getting up and down for washrooms. Ample parking spaces. Staff were helpful and most of them were able to understand english.

A convenient location, but …

トリップアドバイザーの評価 1.0/5

mhalina ファミリー - トリップアドバイザー認証口コミ

Arrived around 8pm after a 12 hr car journey. The receptionist was helpful, the hotel lobby and the restaurants have been renovated and look exactly like in the pictures. The restaurant menu was simple, we thought we couldn’t go wrong. I ordered a sirloin steak , got an unidentified piece of tough meet they tried to flatten up and cook as a steak, a knife would not go through it , staff were rude and non apologetic when I pointed out that it was not possible to eat. €90 later for a pizza , salmon poke bowl was also appealing , a burger and a steak later the only thing worth paying for were the two glasses of Chablis. I thought the French love food ? We got a room number 20 in the outbuildings, had to walk through a nice modern lobby area towards the gym and pool, out to the back of the main building. It was a ground floor mini family room with a kitchenette. Welcomed by an unbearable smell of mould, a massive spider on the curtain, cobwebs everywhere, basic bathroom, filthy filthy walls, dirty floor , filthy carpet in the bedroom, The towels and bed sheets were possibly the only thing that was clean . Not quite sure how can the hotel get away with offering these rooms on the market , surely this is a public health hazard . The reception who was very helpful clearly new , and made no fuss when I asked to change it . Now , I know we booked the room cheap €90 room, I paid few months in advance non refundable. They sell rooms from around €140 for a family of 4 if we turned up in the day and paid then. Under no circumstances I expected to be sent to a mouldy dungeon with two young kids. Except for the helpful young man who in the end swapped the rooms it was a disaster. Possibly most awful hotel I ever stayed in and the worse food I ever ate . No exaggeration! Just to add the new room number 20 was above the mouldy room , this one was clearly upgraded , cleaner but not clean walls, newer bathroom and furniture cob webs and a hole in the curtain. Filthy window. Even had a coffee machine and 4 paper cups available , it did not smell as much though I don’t understand why upgrade upstairs and leave the bottom part of the building rot? The whole experience cost us €180 euro , for an overnight stay. Didn’t bother with a breakfast. Treated ourselves to pastry and coffee from Paula’s motorway services.

Smelly, moldy, full of fungus dirty run down room... Barely 3 star, probably 2...

トリップアドバイザーの評価 1.0/5

Michael O ファミリー - トリップアドバイザー認証口コミ

The room smell was extremely strong and moldy. You could barely breathe, it's a disgrace to even consider selling a room like this and market it as a 4 star hotel. To add to the disgrace and the stench, there were dead and alive bugs in the room. Dirty walls full of stains and liquid marks, same on the curtains and floor, etc... We specifically requested for a baby crib but were not provided with it despite checking in online 48h in advance... Extremely poor experience, it was between a 2 to 3 star room, and it is clearly a health hazard to spend time breathing a moldy environnent full of fungus.....

Good location

トリップアドバイザーの評価 3.0/5

Myska74 Solo travel - トリップアドバイザー認証口コミ

We chose the hotel due to the location close to the highway. The hotel is easy to find. It is being refurbished. The staff was nice. The breakfast was ok. We booked an apartment behind the hotel. It was big, a smaller bedroom, a kitchenette with a living room and a bathroom. The apartment was clean but would need to be a bit refreshed. The only problem was a terrible smell in the whole apartment which was even waking us up during the night. We survived one night but I cannot imagine to stay longer. I am not sure what has caused the smell but the hotel should do something about it as well as about the air conditioning which was very noisy.

Dear IVO GOMBALA, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon L'Isle-d'Abeau, particularly about the smell in the room and the noise of the air conditionnind. For the breakfast, we're surprised because you have more choice (viennoiserie, bread, hot drinks, fruit juice, fresh fruit, yoghurts, butter, eggs, bacon etc...). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Don't hesisate to ask to the reception (opened 24h a day), of course if you want to change the room. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have contacted you by email too about all thoses things. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

A very basic stay

トリップアドバイザーの評価 2.0/5

Dreamerallday Couples - トリップアドバイザー認証口コミ

We booked an apartment out the back of the hotel whilst driving down to Italy from the UK for our wedding. We needed the space in the apartment for all of our wedding luggage and space was pretty much the only good thing about this hotel. It was very dirty with stains on everything from the curtains to our pillowcases, the batteries in the remote control were dead. The smell of the apartment was almost intolerable, the staff did not appreciate my attempts to speak french and came across very rude however they did allow me to drive my car through the delivery gate in order to unload our luggage outside the apartment. This hotel is not up to scratch in terms of cleanliness and respectful staff.

Dear Dreamerallday, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon L'Isle-d'Abeau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anita

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 254 件のレビュー 9.3/10 ロケーション
  • 931 件のレビュー 5/10 客室
  • 645 件のレビュー 8.1/10 サービス
  • 27 件のレビュー 1.2/10 インターネット
  • 369 件のレビュー 3.2/10 清潔さ
  • 274 件のレビュー 7.2/10 朝食

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