弗赖堡全景美居酒店 4.5 星

客户意见评级 (ALL 评级) 4.6/5 1,708 评论

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Wintererstr. 89, 79104 弗赖堡, 德国

描述

酒店其他优惠

  • 酒店共有 86 间带向南阳台或露台的客房，可欣赏弗赖堡的美景

  • 酒店孤独地坐落在城市的一片宁静区域中，距离市中心只有 10 分钟车程

  • 地中海餐厅"PANORAMA"

  • 室内游泳池从早上 8 点至午夜可供使用（桑拿房已关闭），附近还有慢跑和远足步道

  • 酒店提供免费的店内停车场，另外还有 4 星级酒店的高级设施

我们的客房

酒店位置

弗赖堡全景美居酒店

Wintererstr. 89
79104 弗赖堡
德国

GPS:48.007489, 7.871822

电话
传真 +49 761 5103300

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

PANORAMA

Sample the culinary creations on offer in our PANORAMA restaurant. These dishes with a southern touch are fresh, light, wholesome and aromatic. The terrace is perfect for al-fresco dining in fine weather.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  1,708 评论

TripAdvisor 评级  4.5/5  965 评论

Very nice location but the incompetence of the staff could only be suitable for a two-star hotel.

Tripadvisor 评级 2.0/5

Lind L T 经 TripAdvisor 认证的评论

The hotel is at just a 10-minute drive from the city center of Freiburg and the location is really nice. The view is spectacular and the hotel is well maintained. Unfortunately, the staff is totally incompetent when dealing with customers, and in some cases they even turned out to be unprofessional and disrespectful. Indeed, during our breakfast we happened to be treated rudely by an employee (whose name is Tamta) who responded to us in a very aggressive manner by making a snarky comment about our order, thus embarrassing greatly all the people at the table. Very nice location but the incompetence of the staff could only be suitable for a two-star hotel. We will definitely not go back there and considering the prices I do not recommend it.

Dear Lind L T, Thank you very much that you have taken the time to share your feedback about your stay in our hotel! We are really glad to read that you appreciated the quiet location of our hotel along the edges of the woods with an unique view across Freiburg and the surrounding area. At the same time we have read with detailed attention your comment about the behaviour of one of our employees in the restaurant. Generally, we get a lot of positive feedback for the friendliness, helpfulness and professionalism of our whole team. Rest assured that the situation you are describing absolutely do not correspond to our philosophy. We will discuss the issues internally and incorporate them into our regular in-departmental trainings so that similar situations will not reoccur in the future. We really want to apologize for any inconvenience caused. We deeply regret that you have decided to no longer consider our hotel on your future visits to Freiburg. So we don't have the opportunity for a second chance. That's a pity! Sincerely, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Beautiful setting

Tripadvisor 评级 4.0/5

kmthoennes222 经 TripAdvisor 认证的评论

My husband and I stayed here during our stay in Freiberg. The hotel's location is very nice among the trees with a great view of the old town below. There were many narrow streets on the way up to the hotel, but it's sparsely populated up there so it wasn't a problem. We mostly came across hikers. The hotel staff was welcoming and the room was comfortable. The hotel could do with a bit of an update as it felt a little stale in design. It may have felt that way because the night before we had stayed in a hotel that was less than two years old. There were some trails nearby that we took advantage of with our dog. I wish we had stayed more than one night to truly enjoy the area.

Dear kmthoennes222, Thanks a lot for the evaluation of your stay in our hotel with your dog as well as for your numerous words full of praise. Futhermore, we thank you for your comment about the renovation needs of our hotel. You are right - the Panorama Hotel Mercure Freiburg was built in the early 70's in its elongated way. Over the years, several modernization and renovation measures have been implemented. Further measure are being planned. We are looking forward to welcome you again during your next visit of Freiburg! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Beautiful views in a pastoral setting

Tripadvisor 评级 4.0/5

A356HJalisonf 经 TripAdvisor 认证的评论

This is a lovely, comfortable, and extremely quiet hotel on a hill on the outskirts of Freiburg. Both the elevation, the absence of sidewalks, and the distance mean you cannot practically speaking walk to town from the hotel -- but you can get there easily by car or, I suppose, mountain bike if you're a truly athletic type. And yet it's a lovely choice for those who want access both to Freiburg and also to the Black Forest. It was EXTREMELY quiet, in the best way -- the rooms next to mine were occupied, but I could not hear a single running faucet, television show, or conversation. I only knew I had neighbors when we stepped onto our adjoining balconies at the same time. The view over the city is beautiful. I woke up every morning to the sound of birdsong -- and there are a LOT of birds in the surrounding woods. I didn't have the breakfast, but based on a truly marvelous bowl of soup I had one night when I returned to the hotel hungry, I would guess the restaurant is wonderful.

Dear Alison J, Thank you very much for the evaluation of your stay in our hotel and your numerous words full of praise. We are really glad to read that you had a great stay over the roof tops of the city! It would be a pleasure for us to welcome you again during your next visit of Freiburg! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

位置非常好，风景很美

客户意见评级 5.0/5

Qiuzy 商务住宿 - 所有已确认评论

酒店位置非常好，门外风景很美。

Dear QiuZY, We are very pleased to read that you enjoyed your stay over the roof tops of the city - especially the quiet location of our hotel along the edges of the woods with a unique view across Freiburg and the surrounding area. It is always a pleasure to receive positive feedback. We are looking forward to welcome you again during your next visit of Freiburg! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

Outstanding Visit

Tripadvisor 评级 5.0/5

John V 经 TripAdvisor 认证的评论

My wife and I recently spent four nights at the Mercure Hotel Panorama in Freiburg-im-Breisgau, using it as base for visiting the Christmas markets in the area. It was a wonderful hotel, centrally located for touring France, Germany and Switzerland. From check-in until departure, our experience was excellent in all regards. Tobias at check-in was friendly, helpful and efficient. The rooms, while not huge, are certainly spacious enough and well-appointed, and the bed was most comfortable. The hotel also boasts an indoor pool and sauna. I must also give kudos to Edward who, after I took a spill on some ice in the wee hours, was quick to render assistance, make sure I was okay, and got me back to my room. Thanks! The Mercure Hotel Panorama also boasts an excellent restaurant, Chez Eric, to be covered in a separate review. It gets an honorable mention in the Michelin guide, and that is justly deserved. We ate several meals there, and the food and service are top-notch. Did I mention that the hotel is pet-friendly? Our puppy was warmly received. When we head back in that direction, we will definitely book a room at the Mercure Hotel Panorama.

Dear John V, Thank you very much for your excellent evaluation and your numerous words full of praise about your stay in our hotel! We are really pleased to read that you had a great time with us and are looking forward to welcome you again during your next visit of the region! Best regards, Elvira Roth with the whole team of the Panorama Hotel Mercure Freiburg

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其他网络用户评价我们的酒店

  • 604 评论 8.4/10 位置
  • 1,035 评论 8.2/10 房间
  • 920 评论 9.3/10 服务
  • 10 评论 4.2/10 上网
  • 433 评论 8.7/10 早餐
  • 390 评论 6.1/10 舒适度
  • 247 评论 8.7/10 清洁度
  • 234 评论 5.9/10 氛围

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