ノボテルバーミンガムセンター 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 1,227 件のレビュー

ベストレートをお約束
ノボテルバーミンガムセンター - Image 1
ノボテルバーミンガムセンター - Image 2
ノボテルバーミンガムセンター - Image 3
ノボテルバーミンガムセンター - Image 4
70 Broad street, B1 2HT バーミンガム, イギリス

説明

ホテルのその他の情報

  • お子様用のプレイコーナーとフィットネスなどの敷地内のレジャー施設。

  • エレガントなレストラン、くつろいだ雰囲気のビストロダイニング

  • お飲み物や軽食を楽しめるスタイリッシュで親しみやすい雰囲気のバー

  • グルメバーでは、各国料理をご用意しています。

  • バーミンガムニューストリート駅から800m以内、アリーナまで徒歩7分、ICCまで3分です

当ホテルの客室

Take advantage of our Flight + Hotel offers

Discover
Discover

ホテル所在地

ノボテルバーミンガムセンター

70 Broad street
B1 2HT バーミンガム
イギリス

GPS:52.476406, -1.912898

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

Gourmet Bar Birmingham

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  1,227 件のレビュー

トリップアドバイザーの評価  4.0/5  2,353 件のレビュー

2024エクセレンス認証

Julet was Brilliant!

トリップアドバイザーの評価 5.0/5

jbrotherson トリップアドバイザー認証口コミ

Just got back from a lovely afternoon tea, treating my daughter. Julet was Brilliant! She greeted us, and showed us to the table making friendly conversation with my daughter. Julet reassured us that if we were not happy with our choices she would be happy to change them for us. She came back to check we were happy, and later arrived in time to offer more drinks. She went above and beyond to make my little one feel happy, as I advised her this was her treat. Thank you Julet you are a lovely personable woman with the authentic customer service seldom found these days. Jess

Good location with amenities

トリップアドバイザーの評価 3.0/5

lisaaN8008MB ビジネス - トリップアドバイザー認証口コミ

Stayed in Birmingham with work. The hotel is within walkable distance of the City Centre and New Street Station (20 minute walk away). The staff were all really helpful both on reception and in the restaurant. Lots of amenities on the doorstep including bars, restaurants and transport options. I stayed in a double room ( with a sofa bed). I felt safe in the room ( as a solo traveller) and the room was large and clean. The bathroom had been refurbished and the bedding was clean and the bed was comfortable. There was a separate area where the wardrobe, and toilet were located ( this did require an upgrade) and felt very old fashioned. Breakfast was good with a limited choice of hot and cold food. Drinks were all self service including choice of tea, coffees and soft drinks. Parking is available on site.

60th wedding anniversary

トリップアドバイザーの評価 5.0/5

793anthonyh トリップアドバイザー認証口コミ

Excellent pre service from Yannie ensuring everything went smoothly, rooms very good and clean, all our group was on the same floor close but not to close, lifts were excellent, pleasant bar bar area,drink prices were very high usual for a city hotel, breakfast was good. All in all excellent 3 day day, finally All staff were helpful and pleasant

Dear Anthony, Thank you so much for choosing to celebrate your 60th wedding anniversary with us, and for sharing your wonderful feedback! We’re thrilled to hear that everything went smoothly, from the excellent pre-service by Yannie to the comfort and cleanliness of your rooms. It’s great to know that your group was well accommodated, and that you enjoyed our pleasant bar area and breakfast. We truly appreciate your understanding regarding the typical city hotel drink prices, and we’ll be sure to take your feedback into consideration. We’re especially happy to hear that our staff made such a positive impression. It’s always our goal to provide helpful and friendly service. We hope to welcome you back again soon to create more special memories. Warm regards, George Fratiloiu Front Office Manager

Served its purpose, but wouldn’t stay again

トリップアドバイザーの評価 2.0/5

Christina p Couples - トリップアドバイザー認証口コミ

We stayed here last night (16th Nov) in room 607 as a couple. Check-in: Awful. Long. Staff need training on how to manage long queues and guests who have a lot of questions (that do not relate to their booking) during check-in. The queue for check-in wasn’t particularly long when we arrived (approx 5 groups ahead of us). Unfortunately there were only two members of staff which resulted in at least 20 minutes worth of waiting just to check-in. The queue gradually grew even longer behind us with more people starting to huff and puff. There is nowhere to pay for parking other than the check-in desks, so some people were stood waiting for ages just to pay and leave! On this occasion, one family at the check-in desk wanted to ask every question under the sun; where to hire cars, directions for local religious sites, how to use Uber, directions for attractions, prayer facilities in the area and so on. This held up the queue even more and despite the queue being right back to the mains doors at this point, the check-in staff decided to have a long-winded and in-depth discussion with them. A more appropriate approach in this instance would have been to suggest the family have a look at their room and drop off their belongings then come back down and they can go through all information with them afterwards. Thus allowing the check-in staff to help get others in and sorted as well. It was becoming a bit of joke in the end, with the other member of staff trying his hardest to get through other people whilst the first one seemed to be having some sort of mother’s meeting. Room: I’m unsure if this hotel is being renovated at the moment as the Foyer looks like it belongs to a completely different building. The foyer and bar area are designed to a standard that does not reflect the poorer state of the rooms. The moment we got out of the elevator, we were greeted with a dimly lit, musty corridor. The room seemed old and tired, it was tatty and in need of a good once over with a paint brush. You could see that nothing has been done to the rooms and the focus is on the foyer/bar. Noise: It’s Broad Street, it’s going to be noisy obviously, but I would have thought that rooms that looks towards Broad street or were side facing etc, may have had more sound proofed windows. Sirens all night, screaming people, but also screaming people up and down the corridors inside. Overall, it served its purpose for one night but for £125 a night, I wouldn’t stay again. The Leonardo (previously Jury’s Inn) is a much better shout.

Dear Christina , Thank you for taking the time to provide us with your feedback. We deeply apologize for the inconvenience you experienced during check-in. We understand that the wait time was frustrating, especially with a growing queue, and we sincerely regret that your experience was affected by this. On that day, our team was working hard to assist all our guests as efficiently as possible, including addressing inquiries that went beyond the usual check-in process. While we aim to offer the fastest service we can, we also strive to provide helpful and thorough assistance to every guest, which occasionally leads to delays during busy times. We appreciate your suggestion and will take it as a learning opportunity to better manage situations like this moving forward. We also appreciate your feedback regarding the room. We understand your concerns about its condition, and we’re in the process of reviewing and addressing areas that need improvement as part of our ongoing maintenance and renovation efforts. Regarding noise, we recognize the challenges of our central location and are exploring solutions to enhance soundproofing in the rooms to ensure a more peaceful stay for all guests. Again, we are sorry that we did not meet your expectations, and we hope to have the chance to welcome you again in the future to provide an improved experience. Best regards, George Fratiloiu Front Office Manager

Five stars 🌟 🌟🌟🌟🌟

トリップアドバイザーの評価 5.0/5

WELSH-DRAGON-116 ファミリー - トリップアドバイザー認証口コミ

Just returned home (unfortunately) from a lovely stay at Novotel. On arrival we were greeted by friendly staff and I would like to highlight the excellent service from Silvia in reception she went above and beyond. Welcoming, friendly and delivering a great can do attitude, I hope management realise what a great member of staff they have in Silvia at reception. First impressions are so important and our great experience made me want to write this review to highlight it. It was my son’s birthday I made a special request and when we go to our room, there was a bottle of lemonade, birthday card, postcard and balloons - that was a lovely touch. The room was nice, clean and suitable as base camp. With kettle, fridge, tv, hairdryer etc. with fold out sofa and double bed. We visited the kitty cafe, sea life (just a 5 minute walk away) Thinktank, and the Christmas market. Ubers from hotel only took 2 minutes to arrive. Sainsbury’s next to hotel and Wetherspoons close by. With teenagers we grabbed some food at dixys chicken opposite (similar to kfc). Location was perfect with everything close by - only negative was we ran out of time ! Reception was nicely decorated see photos and smelt lovely at all times. On arrival back at our room after the Christmas market we tried to put on the TV and it said low battery so I asked the man on reception for replacement batteries, I returned to my room installed new batteries but alas the TV was now flashing red so I returned to reception and the staff member returned to my room. He tried to fix the issue but couldn’t so we ended up moving rooms to an executive one as only one available. I wish I knew the staff member’s name as he was very customer focussed and ensured we had a nice stay for my son’s birthday and I hope management can pass on our feedback, The new room had dressing gowns, slippers, coffee machine, hot chocolate etc and most importantly a working television. We had a good night’s sleep/ stay and went to breakfast at 8. Lots of choice and my boys impressed by the fresh pancake maker. My son had a great time at this hotel and I think we will return one day. Highly recommend

Dear Welsh, Thank you so much for your fantastic review and for awarding us five stars! We’re thrilled to hear about your memorable stay with us and are especially delighted that we could help make your son’s birthday so special. Silvia will be overjoyed to hear your kind words about her exceptional service at reception. We’re incredibly proud to have her on our team, and your acknowledgment of her dedication truly means a lot. I’ll also ensure that the other staff member who assisted with the TV issue is recognized for their outstanding customer service. It’s wonderful to know you enjoyed the thoughtful birthday touches in your room, as well as the convenience of our location and the amenities we offer. From the nearby attractions to breakfast and the special pancake maker, it sounds like you made the most of your time with us. We’re sorry for the inconvenience with the TV, but we’re glad our team could resolve it quickly by upgrading your room, ensuring your experience remained a positive one. Thank you again for your heartfelt recommendation. We look forward to welcoming you and your family back in the future for another fantastic stay—and hopefully with more time to enjoy everything! Best regards, George Fratiloiu Front Office Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,219 件のレビュー 8.7/10 ロケーション
  • 1,668 件のレビュー 6.2/10 客室
  • 1,610 件のレビュー 9.1/10 サービス
  • 18 件のレビュー 6.5/10 インターネット
  • 666 件のレビュー 6.8/10 清潔さ
  • 608 件のレビュー 8.9/10 朝食
  • 487 件のレビュー 5.9/10 雰囲気
  • 314 件のレビュー 5.3/10 お値打ち度

Powered by Trustyou

周辺の他の施設

バーミンガムのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。