ibis Nuernberg Altstadt

고객 평점 (ALL 평가) 4.3/5 830 리뷰

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호텔설명

호텔 추가 정보

  • The hotel is located right next to the main train station

  • Free WIFI throughout the hotel

  • Air-conditioned rooms

  • Family rooms

  • Greenkey Certification

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호텔 위치

ibis Nuernberg Altstadt

Koenigstrasse 74
90402 NUREMBERG
독일

GPS:49.448088, 11.080667

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 애완 동물 동반
  • Wi-Fi
  • 에어컨
  • 100% 금연 호텔
호텔 인근
  • 주차장

BAR

Our hotel bar welcomes you around the clock. Drinks and snacks are served 24 hours a day and you can also watch live sports on Sky. WIFI is available free of charge. We look forward to your visit!

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.3/5  830 리뷰

TripAdvisor 평가  4.0/5  1,116 리뷰

pessimo servizio da parte della receptionist

트립어드바이저 평점 1.0/5

Trek796002 TripAdvisor 인증 리뷰

An Elsayed employee shouts at guests during check-in (I recorded it for the hotel management), then waves them off to the elevator, calling them "bay-bay" as if they were talking to a colleague. He used profanity. This is the first time I've ever experienced something like this. This is outrageous service for Platinum guests. He didn't even inform us about breakfast times.

Great price, location, staff and breakfast

트립어드바이저 평점 5.0/5

William M Solo travel - TripAdvisor 인증 리뷰

This is a hotel in an excellent location - almost directly across the street from the main train station and at the entrance to the old town. The staff is helpful and friendly and the rooms are of a good size at a reasonable price. The breakfast buffet is excellent with a nice variety of items to choose from. I had a great stay here

Basic but convenient

트립어드바이저 평점 3.0/5

apotter2018 TripAdvisor 인증 리뷰

This hotel has some pros and cons. Big pro is the location, right at the top of the Altstadt and easily accessible from the railway station, however my room looked out over Konigstrasse and it was VERY noisy every night with people walking by, restaurant downstairs. Unfortunately I couldn't be moved, so it was earplugs for me for the stay which definitely helped. The room is fairly generous for a Nuremberg hotel in size as is the bathroom, shower has fantastic pressure. If you like hand towels and face washers, bring your own because they are not supplied. Unlike another reviewer, the bed is so uncomfortable it was nearly unbearable, it was a 2 inch pad on top of a bed base, so not even a real mattress, it was awful for me, but if you like a hard mattress, you'll be OK. Heating in my room didn't seem to be adjustable at night, so was quite warm during the night. I would have expected a few basics in the room such as bottled water, tissues and a small room safe. If you have anything you need to lock up, reception can help. The staff were helpful, and provided me hot water for tea some nights as there is no facilities to do this. Hotel is having a major renovation next month, so maybe a few of these issues will be addressed.

Great location but poor customer service by hotel management

트립어드바이저 평점 1.0/5

Anja H TripAdvisor 인증 리뷰

We had booked a two-night stay at this hotel in December and were allocated the last available double room. As this was on the top floor, it has a slanted ceiling, which means that if you are tall, you cannot walk into the room without either banging your head or ducking. While it is a large room, the layout of the room is impacted by the slanted ceiling, so it means the double bed is squeezed in somewhat and you can't really get in or out of the bed comfortably as there isn't a lot of space between the bed and the wall. The reception staff were very helpful but not able to move us as the hotel was fully booked, but we were able to move into a different room for the second night. The reason for our poor review is the response from the hotel management. It's not really fair to guests to rent out this particular room at the full rate, so we emailed the hotel manager on the first night of our stay to explain the situation and to ask for a partial refund for the first night. After not receiving a response for over a week, we emailed again in early January, but it wasn't until emailing for a third time and this time copying in the Accor customer service that we received a response more than three weeks after our initial email with the excuse that the hotel manager had been on leave (didn't receive an out of office response). We were told that they are unable to provide a partial refund because the slanted ceiling does not legally represent a deficiency and can therefore not be considered as impacting the use of the room, but for the inconvenience it has caused during our first stay we were offered some bonus points. It's no coincidence that this is the last room they allocate when the hotel is fully booked, and it is inappropriate to charge the full room rate for it. Will not be staying there again based on the disappointing way this was dealt with by the hotel management.

좋은위치 그리고 새롭게 리모델링

고객 평점 5.0/5

D. 비즈니스 - 전체(All) 통지 확인

예전 시설은 낡았는데 이번에 새롭게 리모델링후 너무 좋아요.

Dear DONG-GYUN D., We very much appreciate your comments regarding your stay at the ibis Nuernberg Altstadt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nadine Emmert- Assistant General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

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