Novotel Франкфурт Сити 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 1 345

Гарантия
лучшей цены
Novotel Франкфурт Сити - Image 1
Novotel Франкфурт Сити - Image 2
Novotel Франкфурт Сити - Image 3
Novotel Франкфурт Сити - Image 4
Lise-Meitner-Strasse 2, 60486 ФРАНКФУРТ, Германия

Описание

Особенности отеля

  • Удобно расположен рядом с местом проведения Франкфуртской торговой ярмарки и главным вокзалом

  • Просторные номера с кроватью Novotel Live'N'Dream и Wi-Fi

  • Гостиная, бар и кафе NOVO² прекрасно подходит для дружеской беседы и отдыха

  • Подходит для семейного отдыха: есть детский уголок, семейные номера и другие удобства

  • Конференц-залы вместимостью до 250 человек

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Расположение отеля

Novotel Франкфурт Сити

Lise-Meitner-Strasse 2
60486 ФРАНКФУРТ
Германия

GPS:50.115482, 8.642122

Телефон
Факс +49 69 79303930

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Парковка
  • Можно с животными
  • Ресторан
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

NOVO2 RESTAURANT

В этом ресторане с кондиционером мы предлагаем разнообразные блюда со всех уголков планеты. Наша терраса - популярное место, где можно насладиться вкусными блюдами и освежающими напитками в хорошую погоду.

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.4/5  Отзывов: 1 345

Рейтинг TripAdvisor  3.5/5  Отзывов: 1 187

Warning - breakfast closes half an hour before advertised

Примечание: Tripadvisor 2.0/5

lauraparke926 Семьи - Реальные отзывы TripAdvisor

We’re currently staying with 2 children and asked last night what time breakfast was served until. We were told 10.30 and so came down at 10.00 this morning. After being ignored for around 5 minutes a man came up to us and said we could pay if we wanted but there was no point as we only had 25 minutes to eat. I then went to discuss the matter with reception and they pretty much said sorry we should be able to get food until 10.30 and then it would be cleared away but then we could stay and eat. I said that was my understanding but not what we had been told in the restaurant. They did apologise but did nothing to rectify the issue. I now have 2 very hungry children, one of which is in tears. I worked for Hilton for 10 years on front desk (and my husband also did for 3 years, in the restaurant) and this would not happen there. I only gave Novotel a try because it was closer to where we needed to be but I will go back to Hilton next time. The customer service is much much better and the timings are as advertised. Nobody would be pretty much turned away from the restaurant half an hour before breakfast closed. Rooms are basic but are clean, no irons but there is an ironing room available.

Dear lauraparke926, Thank you for taking the time to share your feedback. I’m truly sorry to hear about the experience you had with the breakfast service during your stay. It seems there was a miscommunication regarding the timing, which understandably led to frustration, especially with children involved. The team in the restaurant was simply trying to inform you of the buffet closing time to avoid any surprises when food is cleared at 10:30, but I understand this message may not have been communicated in the best way, and I apologize for that. I also regret that this situation wasn't handled more proactively at the time. We strive to provide excellent service, and I’m sorry we fell short of your expectations on this occasion. Your feedback is invaluable, and we will ensure our team is reminded of the importance of clear and considerate communication with our guests. Thank you again for sharing your thoughts, and I hope we have the opportunity to better meet your expectations should you choose to stay with us again. Best regards, Lars Paschold Guest Experience Assistant

Not comfortable pillows.

Примечание: Tripadvisor 3.0/5

Sonya R Реальные отзывы TripAdvisor

Friendly and helpful staff. Large selection of pleasant food for breakfast with juices, coffee etc. Room was a good size, clean. But, we have in room two super soft pillows for each of us. It was impossible to sleep on them because it was really low position for head (almost flat). I took out blankets from the covers, rolled them and used as support for pillows. I guess hotel should have at least one soft pillow and one firm to accommodate different preferences of guests.

Good Hotel and value for money. Nice Location

Примечание: Tripadvisor 5.0/5

NorthStar52184343453 Семьи - Реальные отзывы TripAdvisor

Excellent service provided by staff Zdarsky while in Frankfurt City, She made our check in smooth and gave us lots of good information about the thing to do nearby. Nearby to the City centre and is in a good location.Highly recommended hotel in Frankfurt.

Near the Messe conference centre

Примечание: Tripadvisor 4.0/5

md1mm Реальные отзывы TripAdvisor

This is not a top of the range Novotel but it is perfectly adequate. It is clean and offers most of what you would want without luxury. It is around 10 minutes walk from the Messe conference centre. There is not much around this hotel and it is around 30 minutes walk to downtown. The hotel has a restaurant which is OK but not at all busy considering the size of the hotel. Breakfast was very good. Would I stay again? Yes if I was attending a meeting at the Messe centre and did not want to pay the Marriott prices.

Hello md1mm, thank you very much for your review and your frank words. I am pleased that we were able to meet your expectations and that you had a good stay with us at the trade fair. We are already looking forward to your next visit and I wish you a wonderful time until then. Best regards, Lars Paschold Guest Experience Assistant

There is a first time for everything

Примечание: Tripadvisor 1.0/5

Rob L Реальные отзывы TripAdvisor

There's a first time for everything. At the Novotel Frankfurt, when you have a confirmed reservation, they will tell you yes, you have a reservation, but no, you can't stay here because other people paid in advance, but your reservation didn't require you to pay in advance. Maybe also you called earlier in the day to confirm your reservation, and they said no problem. Don't worry though if this happens to you, they will book you into a different hotel. It's okay because the other hotel is only two minutes away. Except they meant it is twenty minutes away and nowhere near where you need to stay, and when you try to check in, no one is there.

Hello Rob L, I am very sorry to hear that something went wrong during your stay with us. It is true that we had to move some guests out due to a system error, which we more than regret. This is also not what our guests can usually expect from us. I also understand the upset caused by such a last-minute change of plans and your displeasure. In your case, we have transferred your booking to the Adagio Apart Hotel. This offers the same standards as our hotel and is about 750m and 10 minutes walk away (2 minutes by car). It is located exactly opposite the main entrance to the trade fair, which is why we chose it as the best possible alternative for you due to your expected stay at the trade fair. We transferred your luggage to the other hotel and also offered you a cab transfer, which you did not use. It would have been possible for you to return to our hotel after the first night, but we did not offer this initially due to the additional effort for you. After you contacted us again on the 3rd day of your stay and complained about the circumstances of your accommodation, we offered you a return to our hotel, which you declined. I can only express my regret once again about this incident. We will do everything we can in future to avoid further system errors of this kind. Best regards, Lars Paschold Guest Experience Assistant

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Другие интернет-пользователи оценили наш отель

  • 514 Отзывов 8.8/10 Расположение
  • 768 Отзывов 7.3/10 Номер
  • 707 Отзывов 9.2/10 Сервис
  • 15 Отзывов 8.2/10 Интернет
  • 424 Отзывов 8.4/10 Завтрак
  • 358 Отзывов 7.4/10 Чистота
  • 156 Отзывов 7.4/10 Еда
  • 120 Отзывов 7.3/10 Удобства

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