Novotel Франкфурт Сити 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 1 357

Гарантия
лучшей цены
Novotel Франкфурт Сити - Image 1
Novotel Франкфурт Сити - Image 2
Novotel Франкфурт Сити - Image 3
Novotel Франкфурт Сити - Image 4
Lise-Meitner-Strasse 2, 60486 ФРАНКФУРТ, Германия

Описание

Особенности отеля

  • Удобно расположен рядом с местом проведения Франкфуртской торговой ярмарки и главным вокзалом

  • Просторные номера с кроватью Novotel Live'N'Dream и Wi-Fi

  • Гостиная, бар и кафе NOVO² прекрасно подходит для дружеской беседы и отдыха

  • Подходит для семейного отдыха: есть детский уголок, семейные номера и другие удобства

  • Конференц-залы вместимостью до 250 человек

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Расположение отеля

Novotel Франкфурт Сити

Lise-Meitner-Strasse 2
60486 ФРАНКФУРТ
Германия

GPS:50.115482, 8.642122

Телефон
Факс +49 69 79303930

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Парковка
  • Можно с животными
  • Ресторан
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

NOVO2 RESTAURANT

В этом ресторане с кондиционером мы предлагаем разнообразные блюда со всех уголков планеты. Наша терраса - популярное место, где можно насладиться вкусными блюдами и освежающими напитками в хорошую погоду.

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Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.4/5  Отзывов: 1 357

Рейтинг TripAdvisor  3.5/5  Отзывов: 1 191

Great stay, nice location.

Примечание: Tripadvisor 5.0/5

Samlad31 Solo travel - Реальные отзывы TripAdvisor

Fantastic hotel, please take the poor reviews with a pinch of salt. Very comfortable, modern rooms with a small fridge and tea/coffee making facilities. Large king size bed and sofa, the mattress is a little soft, it might not be to everyone’s taste but I have slept like a log. Great bathroom, hot and powerful shower over a deep bath. Facilities - very good, nice bar and breakfast area. Provisions to purchase at reception, bottle water, crisps etc. Food has been lovely and the welcome was typically German ;) Great transport links into the city, 5 minutes walk from tram stop.

OK for a short business stay.

Примечание: Tripadvisor 3.0/5

bizfish Реальные отзывы TripAdvisor

Adequate is the best description. Check in was OK but very busy. Rooms were OK but no water provided and the plumbing in the bathroom was not ideal - the room had a sewerage smell and housekeeping just used air freshener.... Beds were good but shower pressure was low. Limited amenities. Breakfast was very good and the dinner choice was limited but good quality.

Warning - breakfast closes half an hour before advertised

Примечание: Tripadvisor 2.0/5

lauraparke926 Семьи - Реальные отзывы TripAdvisor

We’re currently staying with 2 children and asked last night what time breakfast was served until. We were told 10.30 and so came down at 10.00 this morning. After being ignored for around 5 minutes a man came up to us and said we could pay if we wanted but there was no point as we only had 25 minutes to eat. I then went to discuss the matter with reception and they pretty much said sorry we should be able to get food until 10.30 and then it would be cleared away but then we could stay and eat. I said that was my understanding but not what we had been told in the restaurant. They did apologise but did nothing to rectify the issue. I now have 2 very hungry children, one of which is in tears. I worked for Hilton for 10 years on front desk (and my husband also did for 3 years, in the restaurant) and this would not happen there. I only gave Novotel a try because it was closer to where we needed to be but I will go back to Hilton next time. The customer service is much much better and the timings are as advertised. Nobody would be pretty much turned away from the restaurant half an hour before breakfast closed. Rooms are basic but are clean, no irons but there is an ironing room available.

Dear lauraparke926, Thank you for taking the time to share your feedback. I’m truly sorry to hear about the experience you had with the breakfast service during your stay. It seems there was a miscommunication regarding the timing, which understandably led to frustration, especially with children involved. The team in the restaurant was simply trying to inform you of the buffet closing time to avoid any surprises when food is cleared at 10:30, but I understand this message may not have been communicated in the best way, and I apologize for that. I also regret that this situation wasn't handled more proactively at the time. We strive to provide excellent service, and I’m sorry we fell short of your expectations on this occasion. Your feedback is invaluable, and we will ensure our team is reminded of the importance of clear and considerate communication with our guests. Thank you again for sharing your thoughts, and I hope we have the opportunity to better meet your expectations should you choose to stay with us again. Best regards, Lars Paschold Guest Experience Assistant

Not comfortable pillows.

Примечание: Tripadvisor 3.0/5

Sonya R Реальные отзывы TripAdvisor

Friendly and helpful staff. Large selection of pleasant food for breakfast with juices, coffee etc. Room was a good size, clean. But, we have in room two super soft pillows for each of us. It was impossible to sleep on them because it was really low position for head (almost flat). I took out blankets from the covers, rolled them and used as support for pillows. I guess hotel should have at least one soft pillow and one firm to accommodate different preferences of guests.

Good Hotel and value for money. Nice Location

Примечание: Tripadvisor 5.0/5

NorthStar52184343453 Семьи - Реальные отзывы TripAdvisor

Excellent service provided by staff Zdarsky while in Frankfurt City, She made our check in smooth and gave us lots of good information about the thing to do nearby. Nearby to the City centre and is in a good location.Highly recommended hotel in Frankfurt.

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Другие интернет-пользователи оценили наш отель

  • 530 Отзывов 8.6/10 Расположение
  • 782 Отзывов 7.3/10 Номер
  • 719 Отзывов 9/10 Сервис
  • 14 Отзывов 8.5/10 Интернет
  • 426 Отзывов 8.4/10 Завтрак
  • 363 Отзывов 7.5/10 Чистота
  • 156 Отзывов 7.4/10 Еда

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