Mercure Ганновер Сити 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.5/5 Отзывов: 2 299

Гарантия
лучшей цены
Mercure Ганновер Сити - Image 1
Mercure Ганновер Сити - Image 2
Mercure Ганновер Сити - Image 3
Mercure Ганновер Сити - Image 4
Willy Brandt-Allee 3, 30169 ГАННОВЕР, Германия

Описание

Особенности отеля

  • Международные сертификаты устойчивого развития GREENKEY и BREEAM

  • В любое время вы можете бесплатно налить воду из наших диспенсеров BRITA.

  • Исторический зал Marienburg Room 1889 года — интерьер является подарком королевы Марии.

  • 2022–2023 гг. Новые ковры, мебель, покраска и освещение в номерах и коридорах

  • Расположение в центре, тихом и зеленом районе у Машпарка и ратуши, между озером Маш и городом

Наши номера

Расположение отеля

Mercure Ганновер Сити

Willy Brandt-Allee 3
30169 ГАННОВЕР
Германия

GPS:52.366829, 9.740032

Телефон

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено

DAS RESTAURANT

RELAX - Food, Drinks & You. Отдохните в уютной расслабляющей атмосфере нашего ресторана: Попробуйте бургер из говядины Блэк Ангус, салат «Цезарь» или какое-нибудь вегетарианское блюдо. У нас обязательно найдется блюдо на ваш вкус!

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.5/5  Отзывов: 2 299

Рейтинг TripAdvisor  4.1/5  Отзывов: 738

Very Bad Experience with Mercure Hannover City

Примечание: Tripadvisor 1.0/5

Vikas M Реальные отзывы TripAdvisor

Wy experience with this hotel has been very bad one. Despite paying such exorbihant prices, quest experience and courtsey was totally missing. The most surprising anc shocking part was that Hotel was under some kind if renovation . This information was not at all put anywhere on their website or informed during booking. This is no ethical and not the kind of transparency you expect from Accor Group of Hotels. beinh All Accor+ Explorer member anc silver member as well was supposedly given upgrade to priviledge room. To my surprise all the windows of the room had plastic covering which blocked the view On opening window it was sealed and there was no ventilation that was possible. I had requested reception to change room , tc which they noted my mistake and sayinc they would come back. Upon checking next day, reception person stated me saying i did not check with them again !! That was again verv surprsining considering nad already put up a request. Anyhow or last day when i raised this issue with my [ravel agent ,the hotel just refused saying that thev tried to contact me , which they never did ! They offered change of room with a meagre refund of 150 euros against my spend of approx of 1500 euros at this property which even failed to put correct and transparent information on the while booking. I could have easily not to stay at this property had i know. this fact transaparently from the property .surprise all the windows of the room had plastic covering which blocked the view On opening window it was sealed and there was no ventilation that was possible. I had requested reception to change room , to which they noted my mistake and saying they would come back. Upon checking next day , reception person stated me saying i did not check with them again !! That was again very surprsining considering i had already put up a request. Anyhow on last day when i raised this issue with my Travel agent .the hotel just refused saying that they tried to contact me , which they never did ! They offered change of room with a meagre refund of 150 euros against my spend of approx of 1500 euros at this property which even failed to put correct and transparent information on the website while booking. I could have easily chosen not to stay at this property had i known this fact transaparently from the property . Why a customer has to pay so much or go through all this trouble of iustification and harrassment ?? Really bad experience and nothing less than cheating. Not at all expected from Mercure and Accor brand at all..

Dear Vikas, Thank you very much for your honest words! With all due respect, we understand your frustration, but we are not solely to blame for this situation. You planned and booked your trip through a questionable third-party provider. This travel provider is your point of contact for the hotel booking, and we are merely providing you with the room. You did not book directly with us through your ALL Silver membership, that is not correct. If you had, you would have seen on the website that we are undergoing partial renovation:  https://all.accor.com/hotel/1016/index.de.shtml As already mentioned, you relied on a travel provider who apparently did not serve you well.  You could have expected transparency if you had booked directly through our hotel and not through a questionable travel agency. That's the truth, and we're very sorry that things turned out this way for you. Regarding the request to change the room: You received a complimentary upgrade to our Privilege category at Check-In, and we were only able to offer you a change to a standard double room because we were fully booked while trade fair time. Our colleague at reception showed you the standard room without scaffolding, and you did not want to change rooms. Our colleagues contact you again and offered you an alternative, you declined. So it's not true that we stopped caring. You also have to accept that we don't have many options when we are fully booked. You can open the windows in our building. Our hotel information brochure states that you can borrow a key from reception. Currently, you can only tilt the windows on the renovation side. The protective film keeps dirt off the scaffolding but is breathable. Air circulates. We apologize for the inconvenience on site and we understand that you are disappointed in us. It was a chain of unfortunate circumstances that upset you.  However, we would like to clearly distance ourselves from the statement “fraud/ cheating,” which is a serious accusation that you are making. You should take another look at your travel provider for your next trip. Communication with the travel provider was very unprofessional for us. We wish you all the best! Julia Becker (Reservation Manager)

Put a Fridge in the Rooms

Примечание: Tripadvisor 4.0/5

ButtsFife Реальные отзывы TripAdvisor

Modern Hotel about 15 minutes walk from the Main Railway Station with easy access to Public Transport. Rooms well furnished and clean. Could do with a small Fridge or Mini Bar to store goods in. Lots of eateries in close proximity and a Netto Supermarket across the road. Breakfast good but a little pricey at 24 Euros.

Примечание: отзывы клиентов 5.0/5

Lusine D. Семьи - Проверенные отзывы - ALL

Очень уютно, много симпатичных уголков в отеле.

Dear guest, Thank you for your positive feedback about our hotel. We are pleased that you enjoyed your stay and the cozy atmosphere. Kind regards Nadja Prigge [Trainee]

Good enough hotel for a stopover, good breakfast

Примечание: Tripadvisor 4.0/5

CharmedNederland Реальные отзывы TripAdvisor

This is a small clean hotel, the room was functional, it could sleep 3. The bathroom has a small shower cubicle, no conditioner, nor facecloth or lotion, but good enough for us as we only stayed 1 night. Rooms seem new and refurbished, aircon works, there is a safe, desk and we had 2 rooms next to each other as requested at the end of the corridor, so it was quiet. The pillow was too soft, but we liked the firm mattrass. The sheets did not smell so nice or fresh like they weren't aired enough. Parking was expensive, the neighborhood is quiet. You can hear some street sounds during the day but at night it was quiet enough for us light sleepers although it wasn't completely soundproof and the darkening curtains let light through the sides in the morning. The light of the TV was on the whole night. The location is good, we walked 10 minutes to get to the center with shops and restaurants. There is a small park and playground just outside the hotel. The breakfast ended at 10.00 am although the website states 10.30 am. The food was standard, but with enough choice for us on a small buffet with fresh goods that looked tidy and clean.

Too expensive for the quality

Примечание: Tripadvisor 2.0/5

PhilippeL921 Деловые путешественники - Реальные отзывы TripAdvisor

avr. 2025 Too expensive for the quality No a/c Privilege room just on top of the terrasse where people hangout until 5:00 am. I asked to the front desk to ask them to be a little quiet, nothing. No a/c = windows opened = cigarette smell in the room. So, I paid 2371€ for a deceptive experience. For the 1/3 of the price it would be ok.

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Другие интернет-пользователи оценили наш отель

  • 825 Отзывов 8.8/10 Расположение
  • 1 003 Отзывов 6.8/10 Номер
  • 981 Отзывов 9.1/10 Сервис
  • 20 Отзывов 6.4/10 Интернет
  • 682 Отзывов 8.4/10 Завтрак
  • 480 Отзывов 6.1/10 Комфорт
  • 364 Отзывов 7.7/10 Чистота
  • 198 Отзывов 7.3/10 Еда

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Указана начальная стоимость за 1 ночь для 1 человека в номере категории, указанной рядом с ценой, без учета дополнительных услуг и завтрака. Она соответствует самой низкой рыночной цене с учетом всех налогов (В соответствии с действующими нормами и правилами некоторые налоги могут взиматься по прибытию в отель (например, туристический налог).) на указанный вариант размещения, найденной на сайте https://all.accor.com/ в этот день, для проживания в течение одной ночи в ближайшие 20 дней. Может изменяться в зависимости от периода и наличия свободных номеров. Стоимость актуальна только на момент бронирования. Оплата проживания в отеле за границей производится в валюте страны, где расположен отель. Гарантируется только сумма, подтвержденная при бронировании в валюте страны, где находится отель. Примерная стоимость в вашей валюте, которая может быть указана, не является договорным условием. Во время оплаты вашим банком может взиматься комиссия за осуществление операции и (или) валютный обмен.